Hi Paco,

Thank your for reaching out to us!

You can see the full list of advertising options with FV Player here: https://foliovision.com/player/ads.

FV Player also has the Sticky video feature which enables a video to play in a mini video player that appears in the bottom corner of the page: https://foliovision.com/player/advanced/sticky-video.

I’ll check with our team if it is possible to combine and implement using the ads with this feature as a pop up video and we’ll get back to you.

Thanks,
Chiara

• This reply was modified 3 years, 5 months ago by Chiara Rendekova. Reason: Added a link to the the Sticky video documentation

Hi Kendell,

Sure, you can send us a direct URL to a video with problematic transcript and screenshot here, and we will hide it so that it isn’t shown publicly.

Thanks,
Chiara

Hi Kurt,

The correct shortcode structure for VTT subtitle file is explained here: https://foliovision.com/player/basic-setup/shortcode-parameters#subtitles.

This is the URL form you posted: subtitles_en=”https://www.operaonvideo.com/subtitles/103476_en1.vtt. Please, change it to: subtitles=”https://www.operaonvideo.com/subtitles/103476_en1.vtt ” and it should work.

Let us know if it worked fine.

Thanks,
Chiara

• This reply was modified 3 years, 6 months ago by Chiara Rendekova.
• This reply was modified 3 years, 6 months ago by Chiara Rendekova.
• This reply was modified 3 years, 6 months ago by Chiara Rendekova.

Hi kulshreshtha,

Thank you for reaching out to us!

Generally, you can insert your videos with FV Player either through the shortcode or the FV Player shortcode editor where you paste in the video URL from the server where it’s stored. Both ways are covered in our Start-Up Guide: https://foliovision.com/player/basic-setup/start-up-guide.

Let us know if this answered your question. In case you meant some other way of inserting the videos with FV Player, please describe it to us and I’ll forward it to our development team.

Thanks,
Chiara

Hi Sandor,

Thank you for reaching out to us and reporting about the error!

I’ll forward this to our development team to see how this could be improved.

Let us know if there’s anything else we could do to improve the workflow within FV Player.

Thanks,
Chiara

Hi Kinis,

Thank you for your report!

I’m glad you were able to solve your issue.

Thanks,
Chiara

Hi Joana,

Have you been able to solve your issue with inserting the video with FV Player?

Let us know if we can assist you any further.

Thanks,
Chiara

Hi Kris,

I’m wondering if you tried the test with posting new content and did the suggested check?

Let us know about your progress, or if we can assist your any further.

Thanks,
Chiara

Hi Chuluunkhuleg,

Did you manage to test our YouTube hosted demo video I’ve sent you?

Let us know if you still need help with solving your issue.

Thanks,
Chiara

Hi Alexo,

Have you been able to solve your issue with the audio in the Safari browser?

Let us know about your progress with the troubleshooting steps and don’t hesitate to contact us if you need any further help.

Thanks,
Chiara

Hi jm,

Thank you for providing us the video.

The Action tab in the documentation link which Martin has sent you can be found in the FV Player Shortcode editor, not in the FV Player plugin settings which are shown in the video.

Please, go to a specific video on the page embedded with FV Player for which you’d like to disable the ad and click on the shortcode to open the FV Player Shortcode editor with the respective settings tabs. Here’s also a guide to how the shortcode looks like in a post, or in the FV Player Database: https://foliovision.com/player/advanced/player-database.

Also, please do not delete the free version of FV Player, otherwise the Pro version won’t work properly.

Let us know if there’s anything else we can assist you with.

Thanks,
Chiara

Hi Romus,

Thanks for asking!

Yes, it is – you can edit and set up the speed steps by going to Settings -> FV Player -> Setup tab -> Sitewide Flowplayer Defaults below the Speed Buttons box, in Speed Steps. Please, read this guide where the details are explained: https://foliovision.com/player/advanced/speed-buttons.

Thanks,
Chiara

Hi André,

Thank you for asking!

You can find all your players in the FV Player Shortcode Database and simply copy the shortcode of the video which you’d like to insert to a page and paste it into the post, or page in the back-end. To find the database go to your WP dashboard–> FV Player –> Videos/Playlists.

Here’s the guide on how to use the FV Player Shortcode Database: https://foliovision.com/player/advanced/player-database.

Thanks,
Chiara

Hi Katy,

Thank you for notifying us about the incompatibility issue with the Beaver builder, we’ll keep that in mind. Anyway, I’m glad you were able to resolve this.

If there’s anything else we can help you with, let us know.

Thanks,
Chiara

Hi Ralph,

Check our guide for the best practices of video encoding for HTML5: https://foliovision.com/player/basic-setup/encoding.

It is not so easy to predict the changes in supported formats across different browsers but generally, since the MOV format is not officially supported by HTML5, we are not sure when you could run into possible issues and therefore recommend that you re-encode these videos into MP4.

MOV sometimes contains codec combinations that are not supported across all browsers. Plays well on Apple computers by default, but on Windows computers QuickTime codec might be required to be installed by the user. It is recommended to include another version of your video in MP4 and/or WebM format.

As a Pro user, you need to have both FV Player and FV Player Pro plugins activated, but there is no need to have both in the dashboard. Only FV Player is enough.

Thanks,
Chiara

Hi Mark,

Thank you for reaching out to us!

The file formats supported by FV Player are FLAC (not supported by Internet Explorer) and MP3. OGG is supported as well, but it is not supported by Safari browsers and Internet Explorer, which is probably why uploading of the .m3u playlist doesn’t work. You can read the full guide on How to Use Audio Tracks in FV Player here: https://foliovision.com/player/basic-setup/audio-tracks-player.

Are you able to upload the separate .mp3 files through FV Player shortcode editor? That way you can merge them into one playlist. Here’s the full guide on how to create Playlists with FV Player: https://foliovision.com/player/basic-setup/creating-playlists and a Demo on how an audio playlist looks like on a page: https://foliovision.com/player/demos/mp3-in-fv-player#playlist.

Let us know if there’s anything else we can help you with.

Thanks,
Chiara

Hi Clark,

Thank you for reaching out to us with your question!

Currently, I’m not aware of handling any requests for adding FV Player support for the Buddyboss mobile app, but I’ll forward your question to the development team and they’ll let you know precisely if this would be possible.

Thanks,
Chiara

Hi Usman,

Thank you for reaching out to us!

Does the video play normally besides trying to cast it to a smart TV?

If you use Google Chromecast, here is our full guide on how to use it with FV Player – you can check step by step what needs to be done to make the feature work: https://foliovision.com/player/advanced/chromecast.

If the issue persists despite following those steps, could you please test if you can cast any of our Demo videos to your smart TV: https://foliovision.com/player/demos?

Also, could you please send us over the contents of Settings -> FV Player Pro -> Tools -> System Info and information about which type of device do you experience the issue with?

Thanks,
Chiara

Hi Jörn,

Thank you for providing the link.

I could reproduce the same issue. In Safari I had to refresh the page around five times until the error appeared. In Chrome and Firefox I couldn’t play the video at first but when I refreshed the page it started to work.

I’ll forward this to our developer to take a closer look on what might be causing the issue.

Thanks,
Chiara

Hi Chuluunkhuleg,

Thank you for reaching out to us!

Unfortunately, the video URL that you’ve sent is is private, so I couldn’t test it myself. Does this problem occur only with that particular video, or in general?
Do you have the same issue with full-screen mode when you play the YouTube hosted demo video on our website: https://foliovision.com/player/demos/youtube-embedding?

Please, also send us information about the device you’re using and your user agent information.

Thanks,
Chiara

Hi Yoshida,

Thank you for the screenshot.

Please, also click on the red warning shown by Admin Video Checker in the left upper corner and send us the report or just take a screenshot of the report and post it here.

Thanks,
Chiara

Hi recai,

Thank you for asking!

Of course. The DRM Text feature is available for the FV Player Pro users, and you can read more about how the feature works and looks like in action here: Protecting Videos With DRM Text.

We are constantly working on new improvements, so recently we also added the option of setting the DRM Text to visible at all times: DRM Text Can Now Be Set to Be Visible at All Times and we released a fix which disables the Picture-in-Picture option for videos with DRM Text that was bypassing it.

Thanks,
Chiara

Hi Yoshida,

Thank you for reaching out to us!

Could you please send us a report via our built-in video checker? The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. It works on desktops.

It would also help if you could use the built-in video checker, take a screenshot of the report and post it here.

Thanks,
Chiara

Hi Fernando,

Normally, you should be able to go to wp-admin -> Plugins and update the FV Player from there.

If you can’t see this option there, please deactivate and delete the current FV Player plugin you are using, then go to wp-admin -> Settings -> FV Player and press the Apply Pro upgrade button at the top of the screen. WordPress will warn you that you might loose settings and data, but it’s not the case with out plugin, no settings nor videos will be lost.

Thanks,
Chiara

Hi Ferdinand,

Thank you for reaching out to us!

I couldn’t play the demo video on Chrome either. Could you please send us a report via our built-in video checker? The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. It works on desktops.

Using that we might be able to figure out what is the issue with video encoding.

Also, while it is possible to store your videos on cloud hosting providers such as Google Drive, One Drive, A Drive and Dropbox, there is a list of reasons why we don’t recommend it for playback on a website: https://foliovision.com/2019/07/bad-hosting-for-videos.

Thanks,
Chiara

Hi Dan,

I’m glad to know your issue was solved.

Currently, the FV Player doesn’t offer a function that would take a particular screenshot from a video and set it as the splash image automatically, unless the video is hosted on Vimeo or YouTube.

However, we developed the Thumbnail Generator tool which is directly in your FV Player shortcode editor and which lets you choose the ideal screenshot from the video and set it as its splash image: https://foliovision.com/2019/07/new-video-thumbnail-generator.

Thanks,
Chiara

Hi Dan,

Thank you for reaching out to us!

I was able to reproduce your issue. Does it occur also when you are logged in?

Also, could you try switching to a default WordPress template and check if the issue persists? Simply, to rule out whether there is some sort of conflict between the Flowplayer CSS and your theme.

If this wouldn’t solve the issue, our development team would take a closer look.

Thanks,
Chiara

Hi Justin,

Thank you for reaching out to us!

When I’m trying to open the video link, all I get is a blank screen, and the same applies to the embedding. Did you set any privacy restriction for the stream?

Alternatively, could you please check if the livestream video shows any signs of issues via our built-in Admin Video Checker: https://foliovision.com/player/basic-setup/how-to-use-video-checker? The way the video checker works is that you need to log in as admin, go open the video and send us a report about it if it shows any errors.

Thanks,
Chiara

Hi yairbr,

First, please use our Admin Video Checker on the problematic videos to make sure the videos encoding doesn’t have any issues, here’s how to: https://foliovision.com/player/basic-setup/how-to-use-video-checker.

If the Checker doesn’t show any issues, would it be possible to send us only a link/URL to the problematic muted video/s? We need this to see the video playback directly on your website to find out if there isn’t any potential theme/plugin conflict.

You can send it to us via revealit.me if you don’t want your link to be public.

Thanks,
Chiara

Hi Luke,

Thank you for noticing this and reaching out to us with your question!

The speed buttons should be supported also on devices with Android versions above 4.

The information in the documentation is related to older versions of Android. We will update it in the documentation accordingly.

Thanks,
Chiara

• This reply was modified 3 years, 9 months ago by Chiara Rendekova.

Hi Kris,

Thanks for specifying the issue.

Please go to the pages with problematic videos in Firefox and open your Browser Console. You can open the Browser Console either by selecting it from the Web Developer submenu in the Firefox Menu, or by a right click –> Inspect Element, then choose to view the Console tab.

What does it say? Can you see any errors shown in the logs? Optionally, you can send us over screenshot of the console logs.

Thanks,
Chiara

Hi talbotp,

Thank you for reporting the issue.

Could you please send us over the contents of Settings -> FV Player Pro -> Tools -> System Info, and a link to a video where the issue occurs?

I’ll forward it to our development team to take a closer look.

Thanks,
Chiara

Hi Kendell,

Thank you for reaching out to us!

The button next to the Transcript search Next/Previous buttons is not a bug. It serves to roll up and elegantly hide the Interactive Transcript box, giving the users the freedom to show the box only when they need it.

You can also see the button in our latest demo here: https://foliovision.com/2020/11/interactive-video-transcript-playlist-supported.

Thanks,
Chiara

Hi Kris,

I’m glad to know your were able to solve your issue and that everything works fine now.

Correct, the ”id” parameter of a shortcode generates the next number in order by default. That means that if [fvplayer id="8"] is the latest shortcode in your database and you delete it, the next shortcode will be [fvplayer id="9"].

Thanks,
Chiara

Hi Sammy,

Thank you for reaching out to us.

I’ll forward your question to our development team and we’ll let you know whether this is a limitation specific for live streams, or an issue that can be addressed.

Thanks,
Chiara

Hi Kris,

Thanks for your suggestion.

I’ll forward your request to our development team and keep you posted.

Thanks,
Chiara

Hi Bruno,

The file shouldn’t be over the limit of a DigitalOcean Spaces storage.

However, when you register with Coconut, you are automatically subscribed to their free plan, but this plan is better for small projects or testing purposes since it allows you to encode only videos up to 5 minutes long.

Please check your plan and try to encode a shorter video to make sure that the issue is not caused by anything else.

Thanks,
Chiara

Hi Bruno,

It looks as if Coconut, DigitalOcean Spaces and BunnyCDN are all set up, but the source video file is missing, so there is nothing to choose from to start the Coconut job.

Did you upload any video file to the DigitalOcean Spaces source Space?

Thanks,
Chiara

Hi Kris,

The full comparison of Free and Pro features is available here: https://foliovision.com/player/basic-setup/player-pro-features. The subtitles in the free version work with self-hosted videos. For advanced YouTube or Vimeo hosting, however, the Pro version is required (see the bottom section).

We understand your concern and provide Demos for testing purposes, in which you can see all the features and functionalities of FV Player: https://foliovision.com/player.

See, for example the YouTube Embedding and YouTube Subtitles demos.

Thanks,
Chiara

• This reply was modified 3 years, 10 months ago by Chiara Rendekova.
• This reply was modified 3 years, 10 months ago by Chiara Rendekova.

Hi Kris,

Thank you for reaching out to us!

The steps you’ve made to create the subtitles are correct. However, a FV Player Pro license is needed for a full-featured embedding of the YouTube videos. That will let you use all the player features with it.

Additionally, you can then check this guide to make sure that the subtitles work properly: https://foliovision.com/player/advanced/subtitles.

Thanks,
Chiara

Hi Chris,

Thank you for providing the link and the details about your account. At first, it seemed to me you are already a Pro user and thought that your issue is related to a Pro license.

Correct, if you’d like to enjoy the advanced features of the Pay Per View plugin the upgrade to our Pro version is required.

Thanks,
Chiara

Hi Gus,

Thank you for reporting the issue.

We tested the Chromecast with your stream in the latest version of Chrome – 87.0.4280.141 on Android 10, and we were able to reproduce the issue. The subtitles were synchronized with the video which played on the source device, but they didn’t show up on the screen to which the video was casted.

Could you please let us know on which device and browser you have experienced the issue? I’ll forward it to our development team to see what we can do about it.

Thanks,
Chiara

Hi Cedric,

Thank you for reaching out to us!

Indeed, the best solution would be to use the HLS stream. With it, you can serve a single video with multiple audio tracks, such as in this demo: https://foliovision.com/player/demos/multiple-audio-tracks.

In order to set up the encrypted HLS stream, you’ll need to encode the HLS videos with multiple audio tracks in it. It is possible with the AWS MediaConvert: https://foliovision.com/player/securing-your-video/hls-stream by adding audio tracks within the Advanced Audio Coding stream settings.

Please be aware of the fact that this feature will work only with browsers that does support HLS playback with HLS.js library. For example with iOS on Safari the audio track will be chosen automatically, based on the phone’s operating system localization settings.

Thanks,
Chiara

• This reply was modified 3 years, 10 months ago by Chiara Rendekova. Reason: Added info about the Multiple Audio Tracks feature working only with browsers that support HLS playback with.js library

Hi Joanne,

Thank you for reporting to us about the bug. We’ll check it as soon as possible.

Thanks,
Chiara

Hi Khem,

Thanks for reaching out to us!

Is your issue related to using the Pay Per View Plugin? Could you please post a link to your website where we can see the issue?

Please, send us the output of wp-admin -> Settings -> FV Player Pro -> Tools -> System Info as well.

Thanks,
Chiara

Hi Ahmed,

Thank you for reaching out to us and sending your system info.

Do you mean that the videos keep buffering and don’t start to play? Could you please also send us a report via the built-in Admin Video checker?

We’ve previously noticed some compatibility issues with the WPLMS theme, so I’ll forward it to our programmer to take a closer look at your report.

Thanks,
Chiara

Hi Joe,

Thanks for reaching out to us, and for your suggestion.

Since the new Google Analytics 4 events have no notion of Category, Action, and Label, unlike Universal Analytics reports, Google Analytics 4 reports do not display Event Category, Action, and Label data related to a particular video. See the detailed comparison between Universal Analytics and Google Analytics 4 data models: https://support.google.com/analytics/answer/9964640?hl=en.

Since users started migrating from Universal Analytics to the new Google Analytics 4 system, we’ll take a closer look into this in the next days to see what the options of displaying the event details for a particular video are and implement the updated information into our documentation.

Thanks,
Chiara

Hi Michael,

Thanks for reaching out to us and reporting about the issue.

I wasn’t able to reproduce the issue using Windows 10 and Chrome browser.
So, did the customer eventually manage to play your videos when using Chrome’s incognito mode? If yes, then it looks as if the issue was caused by some extension/-s used by the customer, which could interfere with your videos playing properly. The incognito mode helps to prevent the enablement of those extensions.

Could you please ask the customer to do basic troubleshooting steps (update to the latest version, clear cache and cookie, restart the Chrome app) and to disable the extensions one by one to see if it makes any difference when using Chrome in a public mode?

Let us know, it has helped your customer with the issue.

Thanks,
Chiara

Hi Nikolaos,

I’m sorry to hear that. Could you please specify which step from the guide isn’t working for you?

Please note, that the downloading shortcode [fvplayer_download id="1" caption="Click this link to download the video"] generates only a link to a certain video/id from the FV Player database that will instantly make a download call after clicking. You still need to upload the video itself through the shortcode editor, or use the classic shortcode from your database – [fvplayer id="1"] in order to display the video on the page, as well.

I forwarded the issue of the download link template not appearing in the settings to our programmer’s team, and we’ll get back to you soon.

Thanks,
Chiara

Hi Robert,

Thank you for reaching out to us, we’re glad to see that your issue was solved!

If you ever encounter any issues with FV Player, don’t hesitate and contact us again. We wish you best luck with your educational platform!

Making the web work for you,
Chiara

• This reply was modified 3 years, 11 months ago by Chiara Rendekova.