Setup Errors

Hello Caitlin,

could you please send a screenshot of that error page?

Could you please check the PHP error log to see if anything is added to it each time there is an error?

If you are not sure about that you can try installing this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to save the settings again and check if any error appears in it. Alternatively, you can also check PHP error logs directly on the server or ask your server support for help.

Thanks,
Martin

Hello Caitlin,

if you log into https://foliovision.com/login you would be able to upload the images here.

Was exactly does the text say on that page? Knowing the exact phrase might help a bit. But I’m affraid it won’t be possible to fix this one without checking of the PHP logs.

If you are considering the FV Player license we can fix the issue for your right on your website if you purchase the package of a FV Player license and the Pro install: https://foliovision.com/downloads/player-plus-install

Otherwise we can continue with the troubleshooting tips.

Thanks,
Martin

Hello Caitlin,

it’s a weird error. I don’t see anything related to FV Player in these logs.

Does it also occur if you use the Incognito mode of your browser?

Thanks,
Martin

Hello Caitlin,

thank you for the follow up.

Could you please check the network activity when you save these settings next?

In common web browsers like Google Chrome or Firefox, you can “right-click” and then click “Inspect” or “Inspect Element” to open the developer tools in your browser. A new panel will appear on the right hand side of your browser, or at the bottom of it. That panel is the Developer Tools. There you can open the “Network” tab and see what happens once you save the FV Player settings.

I’m attaching a screenshot of what it should look like. Note that I scrolled to the top of the list to show the “options-general.php…” request. It resulted in status 200 which is what it should be.

Also, in the “Console” tab there are no errors, only some yellow warnings about non-unique field IDs.

Thanks,
Martin

fv-player-save-request

Hello Caitlin,

in the System Info report which you sent to us it said you are using PHP 7.3.24. We haven’t heard of any issues with that specific verison, but could you please try to switch to PHP 7.4 or 7.2 and see if that avoids the problem?

What if you check Settings -> FV Player -> Integrations/Compatibility -> “Disable saving skin CSS to a static file” and try to save that way?

Thanks,
Martin

Hello Caitlin,

If you have a bit of time it would be great if you could help with the testing – just reinstall FV Player from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/684-save-troubleshooting.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Please let us know! It won’t actually save any settings, but it’s a good test to figure out the exact nature of the issue.

Thanks,
Martin

Hello Caitlin,

I made some more adjustments to https://github.com/foliovision/fv-wordpress-flowplayer/archive/684-save-troubleshooting.zip so if you could grab a fresh ZIP file and test again, it would be great. Please let us know if you have a bit of time.

Thanks,
Martin

Hello Caitlin,

please ensure that you are able to save wp-admin -> Settings -> General without issues.

Next please check the Network tab of the developer tools again. When you save you should see a request to options.php followed by a request to options-general.php. Your last screenshot was spot on, so you should be able to see where it fails now.

Thanks,
Martin

Hello Caitlin,

let us know when you had the time to check the Network tab of the developer tools please. As explained you should see a request to options.php followed by a request to options-general.php. Your last screenshot was spot on, so you should be able to see where it fails now.

Next it would be great if you could test with other plugins disabled.

Thanks,
Martin

Hello Caitlin,

thank you for the screenshot, but we need that not for Settings -> General, but Settings -> FV Player.

Thanks,
Martin