-
Hello
I get a lot of complaints lately from site users about all sorts of issues with the video player.
Sometimes the video works but you hear nothing, even though I did not mark the video to be muted.
-
-
Hello yairbr,
Thank you for reporting about the issues.
Do they occur on desktop or also on mobile devices, and in any specific browser?
Could you please also send us over the contents of Settings -> FV Player Pro -> Tools -> System Info, and the URLs to such problematic videos where we can see the issue?
I’ll forward it to our development team to take a closer look.
Thanks,
ChiaraThanks for the quick reply.
How can I send you the file you requested? I can not upload it here …
I do not know if it was via mobile or desktop because it is in response to the post so I do not have these details
Hi yairbr,
First, please use our Admin Video Checker on the problematic videos to make sure the videos encoding doesn’t have any issues, here’s how to: https://foliovision.com/player/basic-setup/how-to-use-video-checker.
If the Checker doesn’t show any issues, would it be possible to send us only a link/URL to the problematic muted video/s? We need this to see the video playback directly on your website to find out if there isn’t any potential theme/plugin conflict.
You can send it to us via revealit.me if you don’t want your link to be public.
Thanks,
Chiara
Hi yairbr,
Do you still encounter the issue of your videos being muted?
Let us know, if there’s anything we can help you with.
Thanks,
ChiaraHello, yes the problem still persists. A lot of my users report this to me, also many times they have issues that the video gets stuck.
Hello yairbr,
please let us know where we can check one of your video or use the video checker as Chiara suggested: https://foliovision.com/player/basic-setup/how-to-use-video-checker
Please let us also know what devices and browsers are your users facing the issues using.
Thanks,
Martin
