“Mobile browser detected, serving low bandwidth video.” multiple errors

talbotp 3 years, 9 months ago

Hey,

We’re having some issues with our website when serving videos on Mobile. When the video loads in, the same message is repeated and displayed under the video which say:

“Mobile browser detected, serving low bandwidth video. Click here for full quality”.

Here is a pic of the bug on imgur https://imgur.com/a/RQrQLb4

We would like this to display one time or not at all. Any advice on how to get that to work?

Thanks so much for the help :)

Viewing 5 replies - 1 through 5 (of 5 total)

Chiara Rendekova 4 years ago

Hi talbotp,

Thank you for reporting the issue.

Could you please send us over the contents of Settings -> FV Player Pro -> Tools -> System Info, and a link to a video where the issue occurs?

I’ll forward it to our development team to take a closer look.

Thanks,
Chiara

talbotp 4 years ago

Hi Chiara,

The bug can be seen on mobile at https://admintoarchitect.com, there is an FV player video on that page and the issue should show there.

Thanks so much for the help, here is the System Info :)

### Begin System Info ###

## Please include this information when posting support requests ##

Multisite:                No

SITE_URL:                 https://admintoarchitect.com
HOME_URL:                 https://admintoarchitect.com
Plugin URL:               https://admintoarchitect.com/wp-content/plugins/fv-wordpress-flowplayer

FV Player version:        7.4.39.727.1
FV Player core version:   7.2.7
FV Player license:        Valid (next check 2021-02-04 15:26:21 GMT)

FV Player Pro version:    7.4.39.727
FV Player Pro license:    Valid (next check 2021-02-04 15:26:20 GMT)

WordPress Version:        5.6
Permalink Structure:      /%postname%/
Active Theme:             BuddyBoss Child 1.0.0
Host:                     WP Engine

Browser:                  Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
PHP Version:              7.4.14
MySQL Version:            5.5.5
Web Server Info:          nginx/1.18.0

WordPress Memory Limit:   512M
PHP Memory Limit:         512M
PHP Upload Max Size:      10M
PHP Post Max Size:        16M
PHP Upload Max Filesize:  10M
PHP Time Limit:           30
PHP Max Input Vars:       1000
PHP Arg Separator:        &
PHP Allow URL File Open:  Yes
WP_DEBUG:                 Disabled

DISPLAY ERRORS:           N/A
cURL:                     Your server supports cURL.

ACTIVE PLUGINS:

Advanced Cron Manager: 2.4.0
Aelia Currency Switcher for WooCommerce: 4.9.13.210128
Aelia Foundation Classes for WooCommerce: 2.1.3.210128
AffiliateWP: 2.6.4.1
Akismet Anti-Spam: 4.1.8
ata-internal (Admin To Architect Internal): 0.0.1
BadgeOS: 3.6.9
BuddyBoss Platform: 1.5.6
BuddyBoss Platform Pro: 1.0.9
Classic Editor: 1.6
Cloudflare: 3.8.9
CMP - Coming Soon & Maintenance Plugin: 3.9.7
ConvertKit: 1.9.3
ConvertKit for WooCommerce: 1.4.1
Elementor: 3.1.1
Elementor Pro: 3.0.10
Enable jQuery Migrate Helper: 1.3.0
FV Player: 7.4.39.727
FV Player Pro: 7.4.39.727
GDPR Cookie Consent: 1.9.5
GTmetrix for WordPress: 0.4.4
Hotjar: 1.0.9
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: 7.51.0
Jetpack by WordPress.com: 9.4
LearnDash LMS: 3.3.0.3
LearnDash LMS - Elementor: 1.0.3
LearnDash LMS - WooCommerce Integration: 1.9.0
LearnDash Private Sessions: 1.2.2
LearnDash ProPanel: 2.1.4
New Relic Reporting for WordPress: 1.3.1
Notes for LearnDash: 1.6.5.2
reCaptcha by BestWebSoft: 1.60
Redirection: 5.0.1
Responsive Lightbox & Gallery: 2.3.1
The Events Calendar: 5.3.2.1
Thrive Ovation: 2.4.2
Thrive Product Manager: 1.2.4
Udemy-Learndash Migration: 0.0.1
Urvanov Syntax Highlighter: 2.8.20
WooCommerce: 4.9.2
WooCommerce Cache Handler: 1.0.20.210128
WooCommerce Currency Switcher - AffiliateWP Integration: 1.0.20.210128
WooCommerce EU VAT Assistant: 2.0.8.210112
WooCommerce Google Analytics Integration: 1.5.1
WooCommerce Shipping & Tax: 1.25.6
WooCommerce Smart Coupons: 4.16.0
WooCommerce Stripe Gateway: 4.8.0
WooCommerce Xero Integration: 1.7.35
Woo Product Tools: 0.7
Yoast SEO Premium: 15.7

SETTINGS

Array
(
    [nag_fv_player_7] => 1
    [notice_new_lightbox] => 1
    [notice_db] => 1
    [notice_xml_sitemap_iframes] => 1
    [autoplay] => true
    [googleanalytics] => 
    [chromecast] => 1
    [key] => (redacted)
    [logo] => 
    [rtmp] => 
    [auto_buffering] => true
    [disableembedding] => true
    [disablesharing] => true
    [disable_video_hash_links] => false
    [popupbox] => false
    [allowfullscreen] => true
    [allowuploads] => true
    [postthumbnail] => false
    [tgt] => backgroundcolor
    [backgroundColor] => #333333
    [canvas] => #000000
    [sliderColor] => #ffffff
    [durationColor] => #eeeeee
    [timeColor] => #eeeeee
    [progressColor] => #bb0000
    [bufferColor] => #eeeeee
    [timelineColor] => #666666
    [borderColor] => #666666
    [hasBorder] => false
    [adTextColor] => #888888
    [adLinksColor] => #ff3333
    [subtitleBgColor] => rgba(0,0,0,0.50)
    [subtitleSize] => 16
    [playlistBgColor] => #808080
    [playlistFontColor] => #
    [playlistSelectedColor] => #bb0000
    [logoPosition] => bottom-left
    [parse_commas] => false
    [width] => 100%
    [height] => 
    [engine] => false
    [font-face] => Tahoma, Geneva, sans-serif
    [ad] => 
    [ad_width] => 0
    [ad_height] => 0
    [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; }
.wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative }
    [ad_show_after] => 0
    [disable_videochecker] => false
    [interface] => Array
        (
            [ads] => false
            [align] => true
            [autoplay] => true
            [controlbar] => false
            [embed] => true
            [mobile] => true
            [playlist_advance] => false
            [playlist] => false
            [playlist_captions] => false
            [share] => false
            [speed] => true
            [splash_text] => false
            [subtitles] => false
            [sticky] => false
            [synopsis] => false
            [end_actions] => true
            [lightbox] => false
            [ab] => true
            [popup] => true
        )

    [amazon_bucket] => Array
        (
            [0] => adm2archmedia
        )

    [amazon_key] => (redacted, 1)
    [amazon_secret] => (redacted, 1)
    [amazon_region] => Array
        (
            [0] => us-east-1
        )

    [amazon_expire] => 5
    [amazon_expire_force] => true
    [fixed_size] => false
    [js-everywhere] => false
    [marginBottom] => 28
    [ui_play_button] => true
    [volume] => 0.7
    [player-position] => 
    [playlist_advance] => false
    [sharing_email_text] => Check out the amazing video here
    [liststyle] => horizontal
    [ui_speed_increment] => 0.25
    [popups_default] => no
    [email_lists] => Array
        (
            [#fv_list_dummy_key#] => Array
                (
                    [title] => 
                    [description] => 
                    [first_name] => 0
                    [last_name] => 0
                    [disabled] => 0
                )

            [0] => Array
                (
                    [title] => 
                    [description] => 
                    [first_name] => 0
                    [last_name] => 0
                    [disabled] => 0
                )

            [1] => Array
                (
                    [title] => Subscribe to list one
                    [description] => Two good reasons to subscribe right now
                    [first_name] => 1
                    [last_name] => 0
                    [disabled] => 0
                )

        )

    [sticky_video] => true
    [sticky_place] => right-bottom
    [sticky_width] => 380
    [playlist-design] => 2017 visible-captions
    [skin-slim] => Array
        (
            [progressColor] => #bb0000
            [accent] => #4682B4
        )

    [skin-youtuby] => Array
        (
            [progressColor] => #bb0000
            [accent] => #4682B4
        )

    [skin-custom] => Array
        (
            [hasBorder] => false
            [bottom-fs] => false
            [borderColor] => #666666
            [marginBottom] => 
            [bufferColor] => #eeeeee
            [canvas] => #000000
            [backgroundColor] => rgba(51,51,51,1.00)
            [font-face] => Tahoma, Geneva, sans-serif
            [player-position] => 
            [progressColor] => #bb0000
            [timeColor] => #eeeeee
            [durationColor] => #eeeeee
            [design-timeline] =>  
            [design-icons] =>  
            [accent] => #4682B4
        )

    [skin] => youtuby
    [hlsjs] => true
    [lightbox_images] => false
    [lightbox_improve_galleries] => false
    [mailchimp_api] => 
    [mailchimp_list] => 
    [mailchimp_label] => Subscribe for updates
    [player_model_db_checked] => 7.4.39.727.1
    [player_meta_model_db_checked] => 7.4.39.727.1
    [video_model_db_checked] => 7.4.39.727.1
    [video_meta_model_db_checked] => 7.4.39.727.1
    [pro] => Array
        (
            [quality] => -1080p,1080p (Highest)
-720p,770p
-480p,480p
-360p,360p
            [transcript_theme] => light
            [video_ads_default] => no
            [video_ads_postroll_default] => no
            [video_ads_skip] => 5
            [video_ads_skip_minimum] => 10
            [watching_prompt_msg] => Are you still watching?
            [interface] => Array
                (
                    [chapters] => false
                    [copy_text] => true
                    [hflip] => false
                )

            [autoplay_once] => false
            [start_end] => false
            [autoplay_scroll] => true
            [autoplay_scroll_enhanced] => false
            [ab_loop] => true
            [vimeo_debug] => false
            [copy_text] => false
            [copy_text_time] => 5
            [watching_prompt] => false
            [watching_prompt_interval] => 30
            [transcript_hidden] => false
            [stream_loader_on] => false
            [stream_loader_speed_up] => false
            [vimeo] => true
            [yt_logo] => false
            [youtube_ads_disable] => false
            [youtube_key] => 
            [amazon_s3] => true
            [elastic_key] => 
            [elastic_secret] => 
            [elastic_region] => 
            [cf_domain] => cdn.admintoarchitect.com,video.admintoarchitect.com
            [cf_key_id] => (redacted)
            [cf_pk] => (redacted)
            [bunnycdn_domain] => 
            [bunnycdn_secure_token] => (redacted)
            [cloudflare_domain] => 
            [cloudflare_secure_token] => (redacted)
            [keycdn_domain] => 
            [keycdn_secure_token] => (redacted)
            [stackpath_domain] => 
            [stackpath_secure_token] => (redacted)
            [ads_exoclick_zone] => 
            [ads_exoclick_login] => 
            [ads_exoclick_cat] => 
            [ads_exoclick_site] => 
            [video_ads_between_vids] => false
            [video_ads_once] => false
            [video_ads] => Array
                (
                )

            [vimeo_at] => (redacted)
            [vimeo_dash_disable] => false
            [vimeo_iframe] => false
            [vimeo_location] => 
            [vimeo_direct_ajax] => false
        )

    [version] => 7.4.39.727.1
    [css_writeout-https-admintoarchitect-com] => 1612020164
    [video_checker_agreement] => true
    [show_controlbar] => false
    [hd_streaming] => false
    [multiple_playback] => false
    [ui_no_picture_button] => false
    [ui_repeat_button] => true
    [ui_rewind_button] => true
    [ui_speed] => true
    [splash] => https://admintoarchitect.com/wp-content/uploads/2019/09/VideoBackground.png
    [subtitleOn] => false
    [video_position_save_enable] => true
    [fv-wp-flowplayer-submit] => SaveAllChanges
    [integrations] => Array
        (
            [featured_img] => false
            [wp_core_video] => false
            [facebook_sharing] => false
            [schema_org] => false
        )

    [css_disable] => false
    [profile_videos_enable_bio] => false
    [parse_comments] => true
    [rtmp-live-buffer] => false
    [db_duration] => true
    [lightbox_force] => false
    [mobile_native_fullscreen] => true
    [mobile_force_fullscreen] => false
    [mobile_alternative_fullscreen] => false
    [mobile_landscape_fullscreen] => false
    [video_sitemap] => false
    [video_sitemap_meta] => 
    [fv_player_admin_pro_quality_alive] => 1
    [playlistFontColor-proxy] => #
    [subtitleFontFace] => inherit
    [s3_browser] => true
    [digitalocean_spaces] => Array
        (
            [space] => 
            [endpoint] => 
            [key] => 
            [secret] => 
        )

    [fv_player_admin_pro_video_ads_alive] => 1
    [vi_login] => 
    [vi_pass] => 
)

DATABASE

CREATE TABLE `5hEUF_fv_player_players` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `player_name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `player_slug` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `videos` text COLLATE utf8mb4_unicode_ci NOT NULL,
  `ab` varchar(3) COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad` text COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad_skip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `align` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `author` bigint(20) unsigned NOT NULL DEFAULT 0,
  `autoplay` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `controlbar` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `copy_text` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
  `changed_by` bigint(20) unsigned NOT NULL DEFAULT 0,
  `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `embed` varchar(12) COLLATE utf8mb4_unicode_ci NOT NULL,
  `end_actions` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `end_action_value` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `hflip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `playlist` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `qsel` varchar(25) COLLATE utf8mb4_unicode_ci NOT NULL,
  `share` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `share_title` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
  `share_url` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `speed` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `sticky` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `video_ads` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=154 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

CREATE TABLE `5hEUF_fv_player_playermeta` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `id_player` bigint(20) unsigned NOT NULL DEFAULT 0,
  `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `id_player` (`id_player`),
  KEY `meta_key` (`meta_key`(191))
) ENGINE=InnoDB AUTO_INCREMENT=181 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

CREATE TABLE `5hEUF_fv_player_videos` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `src` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `src1` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `src2` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `splash` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `splash_text` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `caption` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `end` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `mobile` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `rtmp` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `start` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `src` (`src`(191)),
  KEY `caption` (`caption`(191))
) ENGINE=InnoDB AUTO_INCREMENT=154 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

CREATE TABLE `5hEUF_fv_player_videometa` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `id_video` bigint(20) unsigned NOT NULL DEFAULT 0,
  `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `id_video` (`id_video`),
  KEY `meta_key` (`meta_key`(191))
) ENGINE=InnoDB AUTO_INCREMENT=309 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

### End System Info ###

Martin 4 years ago

Hello talbotp,

it appears that if you have a MP4 video configured with FV Player Pro quality switching and you fill in the mobile video field at the same time it shows the notice about mobile video multiple times. We will fix that.

Then perhaps we could adjust the FV Player Pro quality switching to pick that mobile video for mobile devices. That mobile fields was intended as a simple way of serving a different video to mobile users for websites without FV Player Pro. So the minimum we should be doing here is to hide that Mobile video field in the moment when you enable the quality switching to make sure the interface is not confusing.

Thanks,
Martin

talbotp 4 years ago

Hi Martin,

That’s great thanks, so this will be released in a future update?

For the time being, is there a good way to suppress this message, maybe with some css?

Really appreciate all your help :)
talbotp

talbotp 4 years ago

We’re suppressing the messages with this css until there is a fix. :)

.fv-flowplayer-mobile-switch { display: none; }

Viewing 5 replies - 1 through 5 (of 5 total)