Safari mute the video

Alexo 4 years, 9 months ago

Hi ,

We are moving all our videos of VIMEO to our personal hosting , but we encounter and issue when it came to Safari Browser. If we play it from the beginning it worked perfect but when users tried to go further it keeps going but without the audio . And also if we let it go until some random minute and come back to any previous time also loads the video but not the audio.

Thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)

Chiara Rendekova 5 years ago

Hi Alexo,

Thank you for contacting us!

Could you let us know more information about the new hosting you are using?

Also, does your built-in video checker? show any errors? The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. It works on desktops.

Another troubleshooting step which you could try is to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page with the video again and see, if any error appears on the console.

Thanks,
Chiara

Martin 5 years ago

Hello Alexo,

did you just download the MP4 videos from Vimeo or do you use something else? The video checker report which Chiara mentioned would help.

Thanks,
Martin

Chiara Rendekova 5 years ago

Hi Alexo,

Have you been able to solve your issue with the audio in the Safari browser?

Let us know about your progress with the troubleshooting steps and don’t hesitate to contact us if you need any further help.

Thanks,
Chiara

Viewing 3 replies - 1 through 3 (of 3 total)