A prohibition mark appears on the FV player for YouTube when logged in to Google

Yoshida 2 years, 8 months ago

A prohibition mark appears on the FV player on ipad + chrome (login my google account). Is it possible to remove this mark?

I show the ban mark in the screenshot below.
https://snipboard.io/JlYMEr.jpg

I can’t see the mark on ipad + chrome (secret mode).

I can’t confirm the mark on iphone + chrome (login my google account).

This is a problem that occurs only in ipad + chrome (login my google account).

Viewing 18 replies - 1 through 18 (of 18 total)

Yoshida 3 years ago

This is an additional explanation. I updated Chrome to the latest version, cleared the cache and cookies, restarted the Chrome app and disabled all extensions, but the ban mark continues to appear.

Chiara Rendekova 3 years ago

Hi Yoshida,

Thank you for reaching out to us!

Could you please send us a report via our built-in video checker? The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. It works on desktops.

It would also help if you could use the built-in video checker, take a screenshot of the report and post it here.

Thanks,
Chiara

Yoshida 3 years ago

Hi Chiara,

I turned on the built-in video checker, but I don’t see any results.

When I made a mistake in another case, the video checker showed red letters. So I’m sure the video checker is working.

As for the added information, this prohibition mark is displayed only on youtube, and the prohibition mark is not displayed for Vimeo.

Thanks

Martin 3 years ago

Hello Yoshida,

could you please also test on some desktop computer where you also log into your Google account? I wonder if some data in your Google profile could be preventing that YouTube video from playing.

Please also post the link to you test page if it’s publicly accessible.

Thanks
Martin

Yoshida 3 years ago

Hi Martin,

I have no problems with the desktop computer logged in to my Google account.

My test page is following.
https://satsang.jp/imacoco.video/2021/03/13/test2/

Thank you.

Yoshida 3 years ago

I will correct my test page is following.

https://satsang.jp/imacoco.video/test2/

Thank you.

Martin 3 years ago

Hello Yoshida,

I tried to log in to Google on iPad in Chrome and then play your video – it worked.

Please check how does the video appear for you when logged in to Google on iPad in Chrome when you open it on YouTube directly. Does it load with a last view position marker on the timeline, or does it play from beginning?

Thanks,
Martin

Martin 3 years ago

Hello Yoshida,

perhaps using the YouTube without cookies will fix the issue. Please reinstall FV Player Pro by deactivating and deleting the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen and the YouTube embeds will use youtube-nocookie.com domain.

However you will have to switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Please let us know if it helped.

Thanks,
Martin

Yoshida 3 years ago

Thank you for your reply.

I did an uninstall. But no “Install Pro extension” was found. And I switched to beta.

Please show me “Install Pro extension” in the screenshot.

Martin 3 years ago

Hello Yoshida,

it should appear similar to the button in step 6. and 7. as in this guide: https://foliovision.com/player/basic-setup/installation/pro-extension

Thanks,
Martin

Martin 3 years ago

Hello Yoshida,

it should appear similar to the button in step 6. and 7. as in this guide: https://foliovision.com/player/basic-setup/installation/pro-extension

Thanks,
Martin

Yoshida 3 years ago

Thank you for your enthusiastic help.

I have uninstalled FVPlayer and FVPlayer Pro.

Then I installed FVPlayer. At that time, I noticed that FVPlayer Pro was installed automatically.

Therefore, “Install Pro extension” was not displayed, but “Pro pack installed” was displayed.

I will share a screenshot of the ipad after I switch to Beta.
https://snipboard.io/FlwYRW.jpg

As you can see, the play bar does not appear on the ipad+chrome and Vimeo can no longer be played.

Martin 3 years ago

Hello Yoshida,

I see the issue with YouTube. It will be though to fix as Chrome on iOS has no developer tools. I will let you know when I have a new version to test.

However you should have no issue with the Vimeo video.

Thanks,
Martin

Yoshida 3 years ago

I want to confirm one.
Does Chrome on your ipad show the control bar?

When I switch to beta, Vimeo also shows a ban mark, so I’m going to switch to pro. I am waiting for a new version.

Thank you very much.

Martin 3 years ago

Hello Yoshida,

I can see you are still using FV Player Pro in Beta.

When using iPad with Chrome I can see the problem with missing controlbar for YouTube videos. However the Vimeo video plays without issues.

Thanks,
Martin

Martin 3 years ago

Hello Yoshida,

it took me a couple of days to get the iPad from our office which is still locked due to Covid pandemic. But now I have it and can work on the fix.

Thanks,
Martin

Martin 3 years ago

Hello Yoshida,

the YouTube videos play with the FV Player controlbar after fixing the iOS Chrome version detection. Please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Please let us know if it fixed the issue for you as well so that we can put it into the next release.

Thanks,
Martin

Yoshida 3 years ago

Thank you Martin!

It has been solved and it is perfect.

Thank you for your wonderful work.

Viewing 18 replies - 1 through 18 (of 18 total)