Wplms theme Compatibility

RxCourse 3 years, 11 months ago

Hello,
I`m trying to protect our videos by using Vimeo, a host for videos and FvPlayerPro with FVPlayer Vimeo Security.
But on the courses page, the videos don’t work; keep loading, no errors. Any ideas on how to fix it?
Thank you

### Begin System Info ###

## Please include this information when posting support requests ##

Multisite:                No

SITE_URL:                 https://www.rxcourse.com
HOME_URL:                 https://www.rxcourse.com
Plugin URL:               https://www.rxcourse.com/wp-content/plugins/fv-wordpress-flowplayer

FV Player version:        7.4.37.727
FV Player core version:   7.2.7
FV Player license:        Valid (next check 2020-12-21 11:58:12 GMT)

FV Player Pro version:    7.4.36.727
FV Player Pro license:    Valid (next check 2020-12-21 11:58:24 GMT)

WordPress Version:        5.6
Permalink Structure:      /%postname%/
Active Theme:             WPLMS 4.096

Browser:                  Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
PHP Version:              7.4.13
MySQL Version:            5.5.5
Web Server Info:          LiteSpeed

WordPress Memory Limit:   40M
PHP Memory Limit:         256M
PHP Upload Max Size:      1028M
PHP Post Max Size:        1028M
PHP Upload Max Filesize:  1028M
PHP Time Limit:           300
PHP Max Input Vars:       1000
PHP Arg Separator:        &
PHP Allow URL File Open:  Yes
WP_DEBUG:                 Disabled

DISPLAY ERRORS:           N/A
cURL:                     Your server supports cURL.

ACTIVE PLUGINS:

Akismet Anti-Spam: 4.1.7
bbPress: 2.6.6
BuddyPress: 7.0.0
BuddyPress Social Connect: 1.5
BuddyPress Xprofile Custom Field Types: 1.1.8
Coupon Referral Program: 1.5.0
Elementor: 3.0.14
Elementor Pro: 3.0.4
Facebook for WooCommerce: 2.2.0
FV Player: 7.4.37.727
FV Player Pro: 7.4.36.727
FV Player Vimeo Security: 7.4.8.727
Google Ads & Marketing by Kliken: 1.0.6
H5P: 1.15.0
HandMade WooCommerce Order Status Control: 1.4
Health Check & Troubleshooting: 1.4.5
Jetpack by WordPress.com: 9.2.1
Mailchimp for WooCommerce: 2.5.0
myCred: 2.0.1
Post Duplicator: 2.22
Prevent Concurrent Logins: 0.4.0
Site Kit by Google: 1.22.0
Slider Revolution: 6.3.3
UpdraftPlus - Backup/Restore: 2.16.28.24
User Menus: 1.2.4
Vibe Appointments: 1.3
VibeBP: 1.4.9.2
Vibe BuddyPress WooCommerce: 1.1
Vibe Calendar: 1.3
VibeDrive: 1.0
Vibe Earnings: 1.2
Vibe HelpDesk: 1.0
Vibe KB: 1.1
Vibe Zoom: 1.6
Video Vibe: 4.02
WaterWoo PDF Premium: 3.0.3
WooCommerce: 4.8.0
WooCommerce Gateways Country Limiter: 1.4
WooCommerce Google Analytics Integration: 1.5.0
WooCommerce PayPal Checkout Gateway: 2.1.1
WooCommerce Shipping & Tax: 1.25.4
WooCommerce Stripe Gateway: 4.6.0
Wordfence Security: 7.4.14
WordPress Importer: 0.7
WP Better Emails: 0.4
WPForms: 1.6.2.2
WPForms AJAX Submit: 1.2.4
WPForms Form Pages: 1.3.0
WPForms Surveys and Polls: 1.5.0
WPLMS: 1.4.9.1
WPLMS Attendance: 1.6
WPLMS Batches: 4.3.3
Wplms Grade Book: 1.1
WPLMS H5p Plugin: 2.1
WPLMS MailChimp: 1.5
WPLMS MyCred ADDON: 4.0.1
WPLMS PDF Certificates: 2.1
WPLMS Push Notifications: 1.4
WPLMS Quiz Certificates: 4.0
WPLMS Wishlist: 4.1
WPLMS WooCommerce: 1.8
WP Mail SMTP: 2.5.1
Yoast SEO: 15.5
Yoast SEO: WooCommerce: 13.2

SETTINGS

Array
(
    [nag_fv_player_7] => 1
    [notice_new_lightbox] => 1
    [notice_db] => 1
    [notice_xml_sitemap_iframes] => 1
    [autoplay] => false
    [googleanalytics] => 
    [chromecast] => true
    [key] => (redacted)
    [logo] => https://www.rxcourse.com/wp-content/uploads/2020/10/Small-Logo.svg
    [rtmp] => 
    [auto_buffering] => false
    [disableembedding] => true
    [disablesharing] => true
    [disable_video_hash_links] => true
    [popupbox] => true
    [allowfullscreen] => true
    [allowuploads] => true
    [postthumbnail] => false
    [tgt] => backgroundcolor
    [backgroundColor] => #333333
    [canvas] => #000000
    [sliderColor] => #ffffff
    [durationColor] => #eeeeee
    [timeColor] => #eeeeee
    [progressColor] => #bb0000
    [bufferColor] => #eeeeee
    [timelineColor] => #666666
    [borderColor] => #666666
    [hasBorder] => false
    [adTextColor] => #888888
    [adLinksColor] => #ff3333
    [subtitleBgColor] => rgba(0,0,0,0.50)
    [subtitleSize] => 16
    [playlistBgColor] => #808080
    [playlistFontColor] => #
    [playlistSelectedColor] => #bb0000
    [logoPosition] => bottom-left
    [parse_commas] => false
    [width] => 640
    [height] => 360
    [engine] => false
    [font-face] => Tahoma, Geneva, sans-serif
    [ad] => 
    [ad_width] => 0
    [ad_height] => 0
    [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; }
.wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative }
    [ad_show_after] => 0
    [disable_videochecker] => true
    [interface] => Array
        (
            [ads] => false
            [align] => true
            [autoplay] => false
            [controlbar] => true
            [embed] => false
            [mobile] => false
            [playlist_advance] => false
            [playlist] => false
            [playlist_captions] => false
            [share] => false
            [speed] => false
            [splash_text] => false
            [subtitles] => true
            [sticky] => true
            [synopsis] => false
            [end_actions] => false
            [lightbox] => true
            [ab] => false
            [popup] => true
        )

    [amazon_bucket] => Array
        (
            [0] => rxcoursefvplayer
        )

    [amazon_key] => (redacted, 1)
    [amazon_secret] => (redacted, 1)
    [amazon_region] => Array
        (
            [0] => us-east-2
        )

    [amazon_expire] => 5
    [amazon_expire_force] => true
    [fixed_size] => false
    [js-everywhere] => true
    [marginBottom] => 28
    [ui_play_button] => true
    [volume] => 0.7
    [player-position] => 
    [playlist_advance] => true
    [sharing_email_text] => Check out the amazing video here
    [liststyle] => horizontal
    [ui_speed_increment] => 0.25
    [popups_default] => no
    [email_lists] => Array
        (
            [#fv_list_dummy_key#] => Array
                (
                    [title] => 
                    [description] => 
                    [first_name] => 0
                    [last_name] => 0
                    [disabled] => 0
                )

            [0] => Array
                (
                    [title] => 
                    [description] => 
                    [first_name] => 0
                    [last_name] => 0
                    [disabled] => 0
                )

            [1] => Array
                (
                    [title] => Subscribe to list one
                    [description] => Two good reasons to subscribe right now
                    [first_name] => 1
                    [last_name] => 0
                    [disabled] => 0
                )

        )

    [sticky_video] => false
    [sticky_place] => right-bottom
    [sticky_width] => 380
    [playlist-design] => 2017
    [skin-slim] => Array
        (
            [progressColor] => #bb0000
            [accent] => #4682B4
        )

    [skin-youtuby] => Array
        (
            [progressColor] => #bb0000
            [accent] => #4682B4
        )

    [skin-custom] => Array
        (
            [hasBorder] => false
            [bottom-fs] => false
            [borderColor] => #666666
            [marginBottom] => 
            [bufferColor] => #eeeeee
            [canvas] => #000000
            [backgroundColor] => rgba(51,51,51,1.00)
            [font-face] => Tahoma, Geneva, sans-serif
            [player-position] => 
            [progressColor] => #bb0000
            [timeColor] => #eeeeee
            [durationColor] => #eeeeee
            [design-timeline] =>  
            [design-icons] =>  
            [accent] => #4682B4
        )

    [skin] => custom
    [hlsjs] => true
    [lightbox_images] => false
    [lightbox_improve_galleries] => false
    [mailchimp_api] => 
    [mailchimp_list] => 
    [mailchimp_label] => Subscribe for updates
    [version] => 7.4.37.727
    [css_writeout-https-www-rxcourse-com] => 1608465486
    [pro] => Array
        (
            [quality] => ,
            [transcript_theme] => light
            [video_ads_default] => no
            [video_ads_postroll_default] => no
            [video_ads_skip] => 5
            [video_ads_skip_minimum] => 10
            [watching_prompt_msg] => Are you still watching?
            [interface] => Array
                (
                    [chapters] => false
                    [copy_text] => true
                    [hflip] => true
                )

            [autoplay_once] => false
            [start_end] => false
            [autoplay_scroll] => false
            [autoplay_scroll_enhanced] => false
            [ab_loop] => false
            [vimeo_debug] => true
            [copy_text] => true
            [copy_text_time] => 5
            [watching_prompt] => true
            [watching_prompt_interval] => 60
            [transcript_hidden] => false
            [stream_loader_on] => false
            [stream_loader_speed_up] => false
            [vimeo] => true
            [yt_logo] => false
            [youtube_ads_disable] => false
            [youtube_key] => 
            [amazon_s3] => true
            [elastic_key] => (redacted)
            [elastic_secret] => (redacted)
            [elastic_region] => us-east-1
            [cf_domain] => dv4y6ewzooupw.cloudfront.net
            [cf_key_id] => (redacted)
            [cf_pk] => (redacted)
            [bunnycdn_domain] => 
            [bunnycdn_secure_token] => (redacted)
            [cloudflare_domain] => 
            [cloudflare_secure_token] => (redacted)
            [keycdn_domain] => 
            [keycdn_secure_token] => (redacted)
            [stackpath_domain] => 
            [stackpath_secure_token] => (redacted)
            [ads_exoclick_zone] => 
            [ads_exoclick_login] => 
            [ads_exoclick_cat] => 
            [ads_exoclick_site] => 
            [video_ads_between_vids] => false
            [video_ads_once] => false
            [video_ads] => Array
                (
                )

            [vimeo_at] => (redacted)
            [vimeo_dash_disable] => false
            [vimeo_iframe] => false
            [vimeo_location] => api-us
            [vimeo_direct_ajax] => false
            [vimeo_security] => true
            [vimeo_security_fallback] => false
            [vimeo_domain] => 556442rxcourse.com
        )

    [show_controlbar] => false
    [hd_streaming] => false
    [multiple_playback] => false
    [ui_no_picture_button] => false
    [ui_repeat_button] => false
    [ui_rewind_button] => true
    [ui_speed] => true
    [splash] => 
    [subtitleOn] => false
    [video_position_save_enable] => true
    [integrations] => Array
        (
            [featured_img] => true
            [wp_core_video] => true
            [facebook_sharing] => false
            [schema_org] => true
        )

    [css_disable] => false
    [profile_videos_enable_bio] => false
    [parse_comments] => true
    [rtmp-live-buffer] => false
    [db_duration] => false
    [lightbox_force] => false
    [mobile_native_fullscreen] => false
    [mobile_force_fullscreen] => false
    [mobile_alternative_fullscreen] => false
    [mobile_landscape_fullscreen] => false
    [video_sitemap] => false
    [video_sitemap_meta] => 
    [playlistFontColor-proxy] => #
    [subtitleFontFace] => inherit
    [s3_browser] => true
    [fv-wp-flowplayer-submit] => SaveAllChanges
    [digitalocean_spaces] => Array
        (
            [space] => 
            [endpoint] => 
            [key] => 
            [secret] => 
        )

    [vi_login] => 
    [vi_pass] => 
    [fv_player_admin_pro_quality_alive] => 1
    [fv_player_admin_pro_video_ads_alive] => 1
    [video_model_db_checked] => 7.4.37.727
    [player_model_db_checked] => 7.4.37.727
    [player_meta_model_db_checked] => 7.4.37.727
    [video_meta_model_db_checked] => 7.4.37.727
)

DATABASE

CREATE TABLE `eA4ZO_fv_player_players` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `player_name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `player_slug` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `videos` text COLLATE utf8mb4_unicode_ci NOT NULL,
  `ab` varchar(3) COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad` text COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad_skip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `align` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `author` bigint(20) unsigned NOT NULL DEFAULT 0,
  `autoplay` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `controlbar` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `copy_text` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
  `changed_by` bigint(20) unsigned NOT NULL DEFAULT 0,
  `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `embed` varchar(12) COLLATE utf8mb4_unicode_ci NOT NULL,
  `end_actions` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `end_action_value` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `hflip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `playlist` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `qsel` varchar(25) COLLATE utf8mb4_unicode_ci NOT NULL,
  `share` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `share_title` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
  `share_url` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `speed` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `sticky` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `video_ads` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=10 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

CREATE TABLE `eA4ZO_fv_player_playermeta` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `id_player` bigint(20) unsigned NOT NULL DEFAULT 0,
  `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `id_player` (`id_player`),
  KEY `meta_key` (`meta_key`(191))
) ENGINE=InnoDB AUTO_INCREMENT=12 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

CREATE TABLE `eA4ZO_fv_player_videos` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `src` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `src1` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `src2` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `splash` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `splash_text` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `caption` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `end` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `mobile` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `rtmp` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `start` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `src` (`src`(191)),
  KEY `caption` (`caption`(191))
) ENGINE=InnoDB AUTO_INCREMENT=10 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

CREATE TABLE `eA4ZO_fv_player_videometa` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `id_video` bigint(20) unsigned NOT NULL DEFAULT 0,
  `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `id_video` (`id_video`),
  KEY `meta_key` (`meta_key`(191))
) ENGINE=InnoDB AUTO_INCREMENT=21 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

### End System Info ###

Viewing 3 replies - 1 through 3 (of 3 total)

Chiara Rendekova 4 years ago

Hi Ahmed,

Thank you for reaching out to us and sending your system info.

Do you mean that the videos keep buffering and don’t start to play? Could you please also send us a report via the built-in Admin Video checker?

We’ve previously noticed some compatibility issues with the WPLMS theme, so I’ll forward it to our programmer to take a closer look at your report.

Thanks,
Chiara

RxCourse 4 years ago

Hello Chiara,
I followed the instructions in the admin video checker, but I couldn`t see the checker bar
http://somup.com/cYlUDG2Mmy
https://screencast-o-matic.com/watch/cYlr3D85vP

Martin 4 years ago

Hello Ahmed,

sorry about the late reply.

Could you please check if the issue goes away if you post some publicly available Vimeo video and if you disable “FV Player Vimeo Security” for minute? Will it work on the course pages that way?

Alternatively please setup a standard user account for us to let us sign up for the course to let us really see the issue.

Thanks,
Martin

Viewing 3 replies - 1 through 3 (of 3 total)