I have a customer tell me this:
Your Videos will not start in Chrome. Other videos on other web sites work just fine. Your videos will work on Edge. I’m running Win 10 version 20H2.
I mouse click the play icon, after a short delay, the video appears to go to the opening frame of the video and stops. I then hit the play icon again in the status area below the video and the “pause icon ” appears in the center of the frame, goes away, and then sits there…..I can click the play icon again and again and get the same results. I get the same results on the course videos.
This is a solid problem not intermittent, I am sure that this is a local issue but just wanted to inquire if you had heard of it before.
I found a tip to bring up a google Incognito session and it works just fine.
Any thought what I could tell this customer to troubleshoot? No one else has reported this issue to me.