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video link is not appearing after purchasing the video/movie
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Hi Khem,
Thanks for reaching out to us!
Is your issue related to using the Pay Per View Plugin? Could you please post a link to your website where we can see the issue?
Please, send us the output of wp-admin -> Settings -> FV Player Pro -> Tools -> System Info as well.
Thanks,
Chiara
yes, our issue is related to using the Pay Per View Plugin.
after buying the video, the video link is not showing to the user in payment confirmation output
Hi Khem,
Thank you for providing us the link. I was able to reproduce the issue, so I’ll forward this to our development team to take a closer look.
Could you copy and paste here the full output of System Info, please?
Thanks,
Chiara
( System Info removed )
payment receipt is also not showing
payment receipt is also not showing.
this is urgent
Hello Khem,
could you please post a link to some video which we can buy? Please make the price $1 as we might need to actually buy it to see the issue.
Did you tweak anything in the wp-admin -> Downloads -> Add Downloads -> the PPV item edit page?
Thanks,
Martin
Hello Khem,
could you please use the Export function to send over the player data to us? First look up the player on wp-admin -> FV Player screen and click the “Export” for it. It should bring up a lightbox popup with data like this:
{"ab":"","ad":"","ad_height":"",...I wonder if it will have the post_id value in it.
Could you please send a screenshot of the post editing screen where the player in inserted?
I think the issue occurs as the player is not associated to any post – we do check that when saving the player or the post. But perhaps you use some page builder where it fails to connect the player to post properly.
Thanks,
Martin
