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video link is not appearing after purchasing the video/movie
Viewing 8 replies - 1 through 8 (of 8 total)
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Hi Khem,
Thanks for reaching out to us!
Is your issue related to using the Pay Per View Plugin? Could you please post a link to your website where we can see the issue?
Please, send us the output of wp-admin -> Settings -> FV Player Pro -> Tools -> System Info as well.
Thanks,
Chiara
yes, our issue is related to using the Pay Per View Plugin.
after buying the video, the video link is not showing to the user in payment confirmation output
Hi Khem,
Thank you for providing us the link. I was able to reproduce the issue, so I’ll forward this to our development team to take a closer look.
Could you copy and paste here the full output of System Info, please?
Thanks,
Chiara
### Begin System Info ### ## Please include this information when posting support requests ## Multisite: No SITE_URL: https://khemdai.com HOME_URL: https://khemdai.com Plugin URL: https://khemdai.com/wp-content/plugins/fv-wordpress-flowplayer FV Player version: 7.4.37.727 FV Player core version: 7.2.7 FV Player license: Valid (next check 2021-01-06 10:12:10 GMT) FV Player Pro version: 7.4.36.727 FV Player Pro license: Valid (next check 2021-01-06 10:12:09 GMT) FV Player PPV version: 7.4.31.727 FV Player PPV license: Valid (next check 2021-01-06 10:29:31 GMT) WordPress Version: 5.6 Permalink Structure: /%postname%/ Active Theme: Noize 1.0.6 Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:76.0) Gecko/20100101 Firefox/76.0 PHP Version: 7.3.25 MySQL Version: 5.7.26 Web Server Info: Apache WordPress Memory Limit: 40M PHP Memory Limit: 768M PHP Upload Max Size: 256M PHP Post Max Size: 256M PHP Upload Max Filesize: 256M PHP Time Limit: 120 PHP Max Input Vars: 3000 PHP Arg Separator: & PHP Allow URL File Open: Yes WP_DEBUG: Disabled DISPLAY ERRORS: On (1) cURL: Your server supports cURL. ACTIVE PLUGINS: Aheto: 1.0.9.3.6 Astra Widgets: 1.2.7 Contact Form 7: 5.3.1 Easy Digital Downloads: 2.9.26 Elementor: 3.0.14 Elementor Pro: 3.0.6 FV Player: 7.4.37.727 FV Player PayPerView: 7.4.31.727 FV Player Pro: 7.4.36.727 Gutenberg: 9.5.2 PublishPress Capabilities: 1.10.1 Qodeblock: 1.0.1 Secure Copy Content Protection: 2.3.8 SG Optimizer: 5.7.11 Starter Templates: 2.3.9 WooCommerce: 4.8.0 WooCommerce Cart Abandonment Recovery: 1.2.8 WooCommerce PayPal Checkout Gateway: 2.1.1 WordPress Importer: 0.7 WordPress Starter: 1.1.2 WP Datepicker: 1.8.6 WPForms Lite: 1.6.3.1 SETTINGS Array ( [nag_fv_player_7] => 1 [notice_new_lightbox] => 1 [notice_db] => 1 [notice_xml_sitemap_iframes] => 1 [autoplay] => false [googleanalytics] => [chromecast] => false [key] => (redacted) [logo] => https://khemdai.com/wp-content/uploads/2020/12/khemdai-logo.jpg [rtmp] => [auto_buffering] => false [disableembedding] => false [disablesharing] => false [disable_video_hash_links] => false [popupbox] => false [allowfullscreen] => true [allowuploads] => true [postthumbnail] => false [tgt] => backgroundcolor [backgroundColor] => #333333 [canvas] => #000000 [sliderColor] => #ffffff [durationColor] => #eeeeee [timeColor] => #eeeeee [progressColor] => #bb0000 [bufferColor] => #eeeeee [timelineColor] => #666666 [borderColor] => #666666 [hasBorder] => false [adTextColor] => #888888 [adLinksColor] => #ff3333 [subtitleBgColor] => rgba(0,0,0,0.50) [subtitleSize] => 16 [playlistBgColor] => #808080 [playlistFontColor] => # [playlistSelectedColor] => #bb0000 [logoPosition] => bottom-left [parse_commas] => false [width] => 640 [height] => 360 [engine] => false [font-face] => Tahoma, Geneva, sans-serif [ad] => [ad_width] => 0 [ad_height] => 0 [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; } .wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative } [ad_show_after] => 0 [disable_videochecker] => false [interface] => Array ( [ads] => false [align] => false [autoplay] => false [controlbar] => false [embed] => false [mobile] => false [playlist_advance] => false [playlist] => false [playlist_captions] => false [share] => false [speed] => false [splash_text] => false [subtitles] => false [sticky] => false [synopsis] => false [end_actions] => false [lightbox] => false [ab] => false [popup] => true ) [amazon_bucket] => Array ( [0] => ) [amazon_key] => (redacted, 1) [amazon_secret] => (redacted, 1) [amazon_region] => Array ( [0] => ) [amazon_expire] => 5 [amazon_expire_force] => false [fixed_size] => false [js-everywhere] => false [marginBottom] => 28 [ui_play_button] => true [volume] => 0.7 [player-position] => [playlist_advance] => false [sharing_email_text] => Check out the amazing video here [liststyle] => horizontal [ui_speed_increment] => 0.25 [popups_default] => no [email_lists] => Array ( [#fv_list_dummy_key#] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [0] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [1] => Array ( [title] => Subscribe to list one [description] => Two good reasons to subscribe right now [first_name] => 1 [last_name] => 0 [disabled] => 0 ) ) [sticky_video] => false [sticky_place] => right-bottom [sticky_width] => 380 [playlist-design] => 2017 [skin-slim] => Array ( [progressColor] => #bb0000 [accent] => #4682B4 ) [skin-youtuby] => Array ( [progressColor] => #bb0000 [accent] => #4682B4 ) [skin-custom] => Array ( [hasBorder] => false [bottom-fs] => false [borderColor] => #666666 [marginBottom] => [bufferColor] => #eeeeee [canvas] => #000000 [backgroundColor] => rgba(51,51,51,1.00) [font-face] => Tahoma, Geneva, sans-serif [player-position] => [progressColor] => #bb0000 [timeColor] => #eeeeee [durationColor] => #eeeeee [design-timeline] => [design-icons] => [accent] => #4682B4 ) [skin] => slim [hlsjs] => true [lightbox_images] => false [lightbox_improve_galleries] => false [mailchimp_api] => [mailchimp_list] => [mailchimp_label] => Subscribe for updates [version] => 7.4.37.727 [css_writeout-http-khemdai-com] => 1608745235 [video_checker_agreement] => true [video_model_db_checked] => 7.4.37.727 [video_meta_model_db_checked] => 7.4.37.727 [player_model_db_checked] => 7.4.37.727 [pro] => Array ( [quality] => , [transcript_theme] => light [video_ads_default] => no [video_ads_postroll_default] => no [video_ads_skip] => 5 [video_ads_skip_minimum] => 10 [watching_prompt_msg] => Are you still watching? [interface] => Array ( [chapters] => false [copy_text] => false [hflip] => false ) [autoplay_once] => false [start_end] => false [autoplay_scroll] => false [autoplay_scroll_enhanced] => false [ab_loop] => false [vimeo_debug] => false [copy_text] => false [copy_text_time] => 5 [watching_prompt] => false [watching_prompt_interval] => 1 [transcript_hidden] => false [stream_loader_on] => false [stream_loader_speed_up] => false [vimeo] => false [yt_logo] => false [youtube_ads_disable] => false [youtube_key] => [amazon_s3] => false [elastic_key] => [elastic_secret] => [elastic_region] => [cf_domain] => [cf_key_id] => [cf_pk] => [bunnycdn_domain] => [bunnycdn_secure_token] => (redacted) [cloudflare_domain] => [cloudflare_secure_token] => (redacted) [keycdn_domain] => [keycdn_secure_token] => (redacted) [stackpath_domain] => [stackpath_secure_token] => (redacted) [ads_exoclick_zone] => [ads_exoclick_login] => [ads_exoclick_cat] => [ads_exoclick_site] => [video_ads_between_vids] => false [video_ads_once] => false [video_ads] => Array ( ) ) [player_meta_model_db_checked] => 7.4.37.727 [show_controlbar] => false [hd_streaming] => false [multiple_playback] => false [ui_no_picture_button] => false [ui_repeat_button] => false [ui_rewind_button] => false [ui_speed] => false [splash] => [subtitleOn] => false [video_position_save_enable] => false [fv-wp-flowplayer-submit] => SaveAllChanges [integrations] => Array ( [featured_img] => true [wp_core_video] => false [facebook_sharing] => false [schema_org] => false ) [css_disable] => false [profile_videos_enable_bio] => false [parse_comments] => false [rtmp-live-buffer] => false [db_duration] => false [lightbox_force] => false [mobile_native_fullscreen] => false [mobile_force_fullscreen] => false [mobile_alternative_fullscreen] => false [mobile_landscape_fullscreen] => false [video_sitemap] => false [video_sitemap_meta] => [fv_player_admin_pro_quality_alive] => 1 [playlistFontColor-proxy] => # [subtitleFontFace] => inherit [s3_browser] => false [digitalocean_spaces] => Array ( [space] => [endpoint] => [key] => [secret] => ) [fv_player_admin_pro_video_ads_alive] => 1 [vi_login] => [vi_pass] => [css_writeout-https-khemdai-com] => 1608897586 ) DATABASE CREATE TABLE `inj_fv_player_players` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `player_name` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `player_slug` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `videos` text COLLATE utf8mb4_unicode_520_ci NOT NULL, `ab` varchar(3) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad` text COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_skip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `align` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `author` bigint(20) unsigned NOT NULL DEFAULT '0', `autoplay` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `controlbar` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `copy_text` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `changed_by` bigint(20) unsigned NOT NULL DEFAULT '0', `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `embed` varchar(12) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end_actions` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end_action_value` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `hflip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `playlist` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `qsel` varchar(25) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share_title` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share_url` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `speed` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `sticky` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `video_ads` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`) ) ENGINE=InnoDB AUTO_INCREMENT=9 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `inj_fv_player_playermeta` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_player` bigint(20) unsigned NOT NULL DEFAULT '0', `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_player` (`id_player`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=13 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `inj_fv_player_videos` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `src` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `src1` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `src2` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `splash` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `splash_text` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `caption` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `mobile` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `rtmp` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `start` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `src` (`src`(191)), KEY `caption` (`caption`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=9 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `inj_fv_player_videometa` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_video` bigint(20) unsigned NOT NULL DEFAULT '0', `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_video` (`id_video`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci ### End System Info ###
payment receipt is also not showing
payment receipt is also not showing.
this is urgent
Hello Khem,
could you please post a link to some video which we can buy? Please make the price $1 as we might need to actually buy it to see the issue.
Did you tweak anything in the wp-admin -> Downloads -> Add Downloads -> the PPV item edit page?
Thanks,
Martin
Hello Khem,
could you please use the Export function to send over the player data to us? First look up the player on wp-admin -> FV Player screen and click the “Export” for it. It should bring up a lightbox popup with data like this:
{"ab":"","ad":"","ad_height":"",...I wonder if it will have the post_id value in it.
Could you please send a screenshot of the post editing screen where the player in inserted?
I think the issue occurs as the player is not associated to any post – we do check that when saving the player or the post. But perhaps you use some page builder where it fails to connect the player to post properly.
Thanks,
Martin
Viewing 8 replies - 1 through 8 (of 8 total)
