-
I was using the free version and today my video spots went blank. So i figured I needed to buy the Pro Version – so I did and installed that further broke my site and code started to appear instead of the formatted site. I turned off the FV and FV Pro versions and site came back.
Is there an issue with some current updates?
-
-
Hi Sandra,
Thank you for reaching out to us! I’m sorry to know you’ve been experiencing issues with FV Player.
Could you please send us over the contents of Settings -> FV Player Pro -> Tools -> System Info?
I’ll forward your request to our developer’s team and we’ll get back to you as soon as possible.
Thanks,
Chiara
Hello Sandra,
I’m sorry to hear about the difficulties you are facing.
Could you please check your PHP error log for fatal errors? If you are not sure where to find it please ask your server tech support to give you a list of the fatal errors from the log?
Or you can install the https://wordpress.org/plugins/error-log-monitor/ plugin. That way you will be able to see any new PHP errors in your wp-admin Dashboard. So then you can try to activate FV Player again, see if you run into the same issue again, disable FV Player again if needed and check the new errors right in wp-admin.
What Chiara suggested unfortunately won’t work – as obviously there is no Settings -> FV Player Pro if you have to keep the plugins disabled.
Thanks,
Martin
