Hi Juraj,

Thanks for the response. I’ve tried 1 and 2. 1 didn’t help and there are no javascript errors. Regarding 3, could not share our website information as client doesn’t agree that.

Thanks,
Sideeque

Hi Sideegue,

Please try to re-save the plugin settings and that should fix the issue. The CSS code is cached so some issue like this could appear, although it is set to regenerate anytime you switch the theme or domain.

If it won’t help please follow these steps: Go to: Settings -> FV Player -> Integrations/Compatiblity -> Disable saving skin CSS to a static file. Turn this setting on.

For the pop-up blocking issue please follow these steps:

1. Open your website

2. Open a javascript console in your browser.
Here’s how:
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

3. Repeat your action and check if some error appears

A link to your website with such problematic video could be really helpful for us. As well as your system info. You can find it at: Settings -> Tools -> System info. You can simply copy it into this thread.

Thanks for using our player,
Juraj

For the pop-up blocking issue please follow these steps:

1. Open your website

2. Open a javascript console in your browser.
Here’s how:
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

3. Repeat your action and check if some error appears

Thanks,
Juraj

Hello Manish,

so when you enter the new video information in the FV Player Editor and hit to Insert it doesn’t work?

Please send over the information from Settings -> FV Player Pro -> Tools -> System Info.

Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.

Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs. You should be albe to see there with this plugin: https://wordpress.org/plugins/error-log-monitor/

Thanks,
Juraj

Hi Leonardo,

Also, could you please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then reload your page and check both Console and Network tabs to see if you get some error or any missing script file.

Also, please test if the same issue appears with the basic WordPress theme.

Thanks for cooperation,

Juraj

Hi Kendell,

Could you please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then reload your page and check both Console and Network tabs to see if you get some error or any missing file.

Or please try if the same issue appears with the basic WordPress theme.

Thanks for cooperation,

Juraj

Hi Cat,

As I’ve written earlier, your system info would be very helpful for us. You can find it at:
WP Admin back-end -> Settings -> FV Player -> Tools -> System Info

(You can simply copy it into this thread, we won’t post public any of your sensitive information)

Also, best would be if you could do a little testing on possible JavaScript errors. Simply please open the JavaScript console of your browser, here’s how: link

Then open the page with your video and play it. See if any error message for the subtitles comes up.

Thanks,
Juraj

Hi Hoshang,

In that case, could you please open your browser JavaScript console (here’s how: link ) and then insert the HLS URL into the “Video” field and see if you get some error?

By that, I’ve meant that we’ve done changes in documentation and in shortcode editor for the next FV Player update.

Thanks,
Juraj

Hello Andy,

could you please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

There is supposed to be a admin-ajax.php XHR call which sets that featured image. Perhaps it fails due to the Sucuri firewall.

Thanks,
Martin

Hello Enrico,

so when you enter the new video information in the FV Player Editor and hit to Insert it doesn’t work?

Please send over the information from Settings -> FV Player Pro -> Tools -> System Info.

Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.

Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs. You should be albe to see there with this plugin: https://wordpress.org/plugins/error-log-monitor/

Thanks,
Martin

Hello Steven,

it seems the plugin can’t read your PHP error log, but that JavaScript error seems to provide some clue. It occurs as FV Player fails to obtain the tinyMCE editor instance. Are you using any plugin which tweaks the WordPress editor behavior?

Does it works when you post the video on the wp-admin -> FV Player screen?

Thanks,
Martin

Hello Steven,

1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to insert a new video.

2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.

Thanks,
Martin

Hello Kerry,

could you please check the JavaScript errors on the console again to see if these are the same as before? I think at least the Heartbeat issue should be fixed now.

Are you able to connect to your website using FTP (or some file manager provided by your web hosting company) and rename the “js” folder in wp-content/plugins/fv-wordpress-flowplayer (it might end with fv-wordpress-flowplayer-master too) to “js-disabled” for a moment to see if that helps? That way we will be able to tell if the conflict is in FV Player JavaScript or PHP code.

We are also happy to fix the issue for you right on your website and fix the plugin conflict, just order our Pro support: https://foliovision.com/pro-support We can also continue giving you troubleshooting tips.

Thanks,
Martin

Hello Maxim,

1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to open that Amazon S3 tab.

2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.

Thanks,
Martin

Hello Brandon,

that screenshot indicates that there is some JavaScript error. It’s likely a plugin conflict. Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), reload your page and then try to insert the FV Player again and see if you get some error on that console.

We will need to see the full output of your Settings -> FV Player Pro -> Tools -> System Info box.

Thanks,
Martin

I should be posting a follow up for this issue – Lukas did order our Pro support and we found there was a fatal JavaScript error on his website which was affecting the mobile devices.

It was just some stray code from some theme development. It was removed and FV Player works well now.

Thanks,
Martin

Hello Maxim,

we have encouintered the same issue when using with a S3 bucket with 100,000 files in it. We are working on improving our support for such large amounts of files.

But if it’s not you case, then:

1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to open that Amazon S3 tab.

2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.

Upload would be great, along with a way of triggering an encoding job automatically.

Thanks,
Martin

Hello Jay,

thank you for the email, I do see this JavaScript error on your website:

“Uncaught SyntaxError: Unexpected token s in JSON at position 1″

I can see that there is some issue with HTML code on your website. I checked that exact URL which you sent over in Google Search Engine Results Page cache and I can see that while previously all the HTML attributes were properly enclosed in ” and ‘ suddenly these quotes are removed entirely.

For example what was

data-embed="false"

before, is now just:

data-embed=false

And that’s causing the bug.

I see you are using W3 Total Cache. Please check its settings and disable the HTML code minification of any sort. That will help.

W3 Total Cache is a complex plugin by the way. Way too complex. What works best for us is WP Rocket (a paid plugin, but at least it’s maintaned, the accept our bugfixes too) where we:

* set JavaScript to use the deferred loading
* set CSS to use the asynchronous loading (along with a critical CSS which WP Rocket can auto-generate)
* LazyLoad the images
* use the Preload bot

What way we get close to 100 Google PageSpeed scores on desktop and it helps a lot on mobile too. It used to give us 95 scores on mobile not long ago, but now PageSpeed also checks the CSS and JS rendering/execution times, so the site optimization got more difficult, but at least PageSpeed is finaly an useful score.

Thanks,
Martin

Hello Jay,

could you please re-enable it now and send over the link to your page to have a look? I can check it quickly in the next couple of hours.

Alternatively could you please check if there is any JavaScript error occurring when the video doesn’t show for you? To check that you need to open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error there.

Please also provide output of Settings -> FV Player Pro -> Tools -> System Info.

Thanks,
Martin

Hello Al,

what I suggested above was a troubleshooting step. I was hoping to hear back from liwei to be able to fix the issue.

Could you please check if there is any JavaScript error occurring when the Media Library doesn’t open for you? To check that you need to open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error there.

Thanks,
Martin

Hello Nick,

I’m sorry to hear about your trouble, do it work when you load the editor on the post editing screen directly? You can place your cursor into the [fvplayer id="12341"] kind of shortcode and then hit the FV Player button on top of the editor. Of if you are using WordPress 5 with Gutenberg (block editor) you can just hit that button.

Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

Can you install the Error Log Viewer plugin and see if any new errors show up in it every time you try to edit a player?

Thanks,
Martin

Hello Leho,

could you please check the JavaScript console for errors?

When you check the HTML source of your post editing page, can you see HTML like this?

<div style="display: none">
<div id="fv-player-shortcode-editor">
<div id="fv-player-shortcode-editor-editor">
<table>
<tr>
<td class="fv-player-shortcode-editor-left">
<div id="fv-player-shortcode-editor-preview">
<div id="fv-player-shortcode-editor-preview-spinner" class="fv-player-shortcode-editor-helper"></div>
<div id="fv-player-shortcode-editor-preview-no" class="fv-player-shortcode-editor-helper">
<h1>Add your video</h1>

Could you please provide output of Settings -> FV Player Pro -> Tools -> System Info?

Thanks,
Martin

Hello Kelly,

please check if each file plays in its full length if you post it as a single audio track and not in a playlist.

Are you getting the same issue when you use these audio files?

https://cdn.foliovision.com/images/2017/01/book1-prelude02.mp3&#8243;
https://foliovision.com/video/Vivaldi%20-%20Spring%20from%20Four%20Seasons.mp3

I tried to replicate that “Add Image” issue on WordPress 5, but it just worked no matter if I used Gutenberg (the new block editor) or if I installed Classic Editor plugin to bring the old editor back. Please open your browser console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), hit that button and see what error appears.

Thanks,
Martin

Hello halit,

please send over the information from Settings -> FV Player Pro -> Tools -> System Info.

Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.

Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs.

Thanks,
Martin

Hello Clement,

looking at these create table statements it appears you were able to insert 6 players with 1 video each before this issue has appeared.

Do you get the same problem if you try to insert just some random video source like “1”? Or does the issue only occur when you put in a real Vimeo video?

Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.

Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs.

Thanks,
Martin

Hello Libby,

please enable Settings -> FV Player VAST -> Debug. Then open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), play the video and see what lines starting with “FV VAST” appear.

Thanks,
Martin

Hello Paul,

please check our playlist editing guide: https://foliovision.com/player/basic-setup/creating-playlists

At which exact step does the issue occur?

Please enable your web browser JavaScript console (here’s how to do it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis), then try to reproduce the error and see what appears on that console.

Please also provide output of Settings -> FV Player -> Tools -> System Info.

Thanks,
Martin

Hello Bruno,

could you please let us know about what you see on your browser console? Is there any error with FV Player JavaScript, or is the issue related to tiny MCE in Divi? We don’t have a new Divi version at hand.

We are also happy to help you resolving the issue right on your website, just order our pro support: https://foliovision.com/pro-support

You can also just create new FV Player instances on a new page where you won’t use the Divi page builder and then move the shortcode over to your page with Divi on it.

Thanks,
Martin

Hello Bruno,

I see that he use of player element IDs in our documentation is misleading as the ID changes. Next version of FV Player brings database storage of player configuration, making the fixed IDs possible.

The script which you are creating won’t help – not all browsers like video autoplay. For example Google Chrome will only permit muted autoplay unless you interacted with the video on the website before. You can read more on this topic here: https://foliovision.com/2018/05/video-autoplay-issues

FV Player already handles this properly and if you set a video to autoplay, it will autoplay with sound if it’s permitted, otherwise it will play muted.

The Divi issue will be partly solved with the new FV Player version. There you will be able to create new instances of our player on a dedicated FV Player screen in wp-admin and then only put a simple shortcode like [fvplayer id="54"] where you need it.

FV Player used to work with Divi, I wonder which Divi update could break it. I see it worked with version 3.0.40. There must be some JavaScript error. To obtian that please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Then load your post editing screen again and see if any error appears on that console. Then insert new FV Player using the FV Player Shortcode Editor and see if anything appears too.

Thanks,
Martin

Hello Deborah,

thank you for these videos. Do you remember which plugin were upgraded before this stopped working? There were not changes to this in FV Player for a while.

There must be some JavaScript error. To obtian that please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Then load your post editing screen again and see if any error appears on that console. Then insert new FV Player using the FV Player Shortcode Editor and see if anything appears too.

As a workaround you can create your FV Player shortcodes in a new page where you won’t use Divi and then just copy it over.

Next FV Player version will also feature a database storage of player configuration, so you will be able to create your players in a new FV Player wp-admin screen and then move over a simple [fvplayer id="54"] kind of shortcode.

Thanks,
Martin

Hello gavlexx,

please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Then try to load the link which you posted and see how many errors turn up. It looks like a problem wit the sortable-post-grid plugin.

You can execute fv_player_preload() manually on the console and see that it loads FV Player properly and it plays.

Thanks,
Martin

Hi Daniel!

Sorry to hear you are having trouble. Are you using FV Player shortcodes inside learnpress?

Did you notice any error on your browser console? Here’s how to check it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Thanks,
Lucia

Hello Pablo,

your screenshot looks like from a mobile phone. Please let us know
what mobile you are using.

Are you getting the same issues even on a desktop computer? If so, please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Then try to build a new playlist on a new post and see if anything shows up on the console. There might be some error message which will help resolve this.

Thanks,
Martin

Hello Tiara,

please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Then start a new Post and hit the FV Player button. See if anything shows up on the console.

You can also try using our player on a new Page. Perhaps it’s works there. Then you will be able to copy-paste the [fvplayer…] shortcode from your page where you need it.

If resolving this issue quickly is important for your work and you want it fixed instantly, we are happy to have a look at your website and fix the issue for you. Just order our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Michael,

please post the [fvplayer] shortcode you are using. That way we can check what video type it is.

Are you sure you had both FV Player and FV Player Pro updated to latest versions (7.2.8.727 and 7.2.0.727)?

Did you notice any error on your browser console? Here’s how to check it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

You mentioned you are using some paywall – do you mean these videos are simply placed on a post which only a paying member can open or is it FV Player Pay Per View or something else?

Thanks,
Martin

Hello Linda,

are you able to disable “Force iframe Embedding” now? I can check it for another 2 hours.

Did you noticed any errors on the browser console? Here’s how to get to that console: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Once you have it enabled load the page with your video and play it and see it anything comes up.

Thanks,
Martin

Hello David,

do you use any other plugin which works with fancyBox?

Do you see any error on the browse console? First open the console according to the instructions here: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Then open your page where you can see the issue, try to open lightbox and see if you get any error.

Thanks,
Martin

Hi Zain!

Thank you for the report. We could not reproduce the issue ourselves. Could you open the browser JavaScript console (how to: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), then close the popup and see if there is some error? Thanks,

Lucia

Hello Linda,

I’m sorry to hear about your issues, but I’m not able to reproduce these on our websites. But one of your screenshots shows FV Player Pro 6.6.7 running together with FV Player 7.2.1.727 which might cause some issues. When you run a combination like that, you also get this message in wp-admin, so it should be obvious that it’s causing issues:

“FV Player: Please upgrade to FV Player Pro version 7.1.14.727 or above!”

Please check if that one is not appearing.

And there is an upgrade available for FV Player Pro as well, so please just do that and everything will be back to normal.

I’m surprised that it worked in Firefox and not in Chrome. Please check the browser console for any errors. First open the console according to instructions from https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis and then reload the page where you can see the error and see if anything pops up.

Please send over a link to your website where we can see the issue.

Thanks,
Martin

Hi Doug!

Could you open the browser JavaScript console (how to: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), then close the popup and see if there is some error? Thanks,

Lucia

Hi Danny!

Thank you for the bug report. We haven’t encountered this yet on our end. Could you open the browser JavaScript console (how to: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), then close the popup and see if there is some error.

You can post screenshot here. We will not publish any sensitive information.

Thanks!

Lucia

Hello Jason,

please open the JavaScript console of your browser, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Then open the page with your video and play it. See if any error message for the subtitles comes up.

Also, do you see the subtitle button in the player control bar? It’s the “CC” button in the bottom right corner of the player: https://foliovision.com/player/demos/subtitles

Thanks,
Martin

Hello Martin,
unfortunatly most of the users visits our home page one time so we need that ads start the first time olso! In Crome I found a lot of javascript error (after open the console). You can view the screen recording at this link: https://we.tl/EhME1DDTmW
In addition on iOS some time doesn’t work the play button, it seem as disabled.
Could you check and let me know if there is any possibility tio solve the issues… Thanks
Marco

Hello Aleksandr,

we had a look and the fullscreen issue is caused by the fact that you are loading the player in an iframe. What is the reason for doing that? It’s probably cause of the issues Lucia was having – I’m seeing no issues on iPad with iOS 9.2 nor 11.2.

Anyway, you are also not using the latest FV Player version – please upgrade, as we improved the handling of the fullscreen functionality when the player is loaded in the iframe. It will use the iOS native video player, but at least it will work.

Going back to your original questions:

1) I think I just answered that one.

2) If you have to use iframe for the video, could you please at least use the FV Player iframe embed function? https://foliovision.com/player/basic-setup/using-iframe-embedding We can work on improving that one at least, although I’m not 100% sure, perhaps the iframe responsiveness has to be handled in the document which inserts the iframe.

3) Could you please check the browser javascript console to see what error comes up when it happens? Here’s how: Using Your Browser to Diagnose JavaScript Errors

I tried to load the page multiple time, but the video always appeared.

4) These are the resposnive dimensions, if you put in 1280×720 pixels, the videos will keep the 16:9 ratio. However if you use iframe, then it might get tricky.

Thanks,
Martin

Hello watchthepix,

yes, you should be seeing a note in FV Player Pro settings that only the “Exoclick zone ID” part of Exoclick ad code is required.

However I see that you get following error on your website on the JavaScript console:

invideo.js?ver=4.9.4:6 Uncaught TypeError: $f.addPlugin is not a function
    at invideo.js?ver=4.9.4:6

Please submit that to Exoclick ads support, it seems as if they are trying some extra ad initialization. They try to use some addPlugin call of Flowplayer which doesn’t exist – it’s something that existed in Flowplayer 3, but not in Flowplayer 6, which is the core of FV Player. It seems to me that their video player detection code is flawed, as they seem to work with Flowplayer 5 too, which is not that far from Flowplayer 6.

Thanks,
Martin

Hello Dennis,

thank you for the video. Actually the “Default Expiration Time” setting only applies when not using “Amazon S3 Ajax (Pro)”. We should be hiding that setting for users who enable “Amazon S3 Ajax (Pro)”.

So your video shows that it actually worked for you this time and as I explained increasing the timeout won’t change anything. You can even see the video request which ended up with HTTP 403 error – because the link has timed out.

So I wonder why it wasn’t working for you before, specially as you have cache disabled in your browser and you should always be getting fresh JavaScript files.

You can test https://foliovision.com/player/demos/amazon-signed-urls by playing that video right there, then pausing it and coming back later. That will show if the issue is related to your website or to FV Player Pro code or to your specific situation somehow.

Blocking mouse right click might discourage some users, but you can still get at the page HTML code by looking for that function in the web browser menu.

FV Player dones’t work with PHP session. The PHP session takes place between the browser and the server hosting the website, while your videos are hosted on AWS, so it don’t see how that could be related.

Thanks,
Martin

Hello Dennis,

the query string version in the JavaScript file makes sure you are always using the latest up to date code of any plugin (once it’s updated in wp-admin).

So there is a slim chance that you are simply not getting the latest FV Player Pro JavaScript code and that’s why the video playback doesn’t recover for you. But I think the issue might be with your system clock, we need to see what you get with the latest FV Player Pro on your JavaScript console, as described in my post: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/html5-network-error#post-63006

Thanks,
Martin

Hello Dennis,

please check the wp-admin -> Plugins screen. There you will find both “FV Player” and “FV Player Pro”. The FV Player Pro version needs to be 0.9.14 in order for it to reload the video and FV Player needs to be 6.4 to make sure the full error message won’t appear.

However the issue seems to be that there is a problem with how FV Player Pro parses your video URLs.

Please check your page HTML and see if you find “dynamic_domains” JavaScript array with “region-nae.s3.amazonaws.com/{YOUR BUCKET NAME}” as one of the values.

We need the following to be able to check:

* exact shortcode which you are using (mainly the video URL part)
* “Amazon Bucket” field content from Settings -> FV Player -> Hosting -> Amazon S3 Proteted Content

Please send these over, we won’t publish it, or you can use https://revealit.me service (no registration required, really easy to use and also secure) to do so.

Thanks,
Martin

Hello Ran,

could you please let us know what exact links and video URLs are you entering? A screenshot with the values would help too (if you log in to our forums you will be able to upload images).

What happens if you just try to add simple words or numbers?

Also, what page does it go to when you say it’s a 404 error page? A screenshot would come handy as well, but it has to show the browser location bar.

What other plugins are out using?

Does it also happen with disabled JavaScript?

Thanks,
Martin

Hello Gabriel,

You could check our guide Troubleshooting Javascript Errors. It should help you determine which scripts might be causing this (when the issue appears).

Thanks,
Eduard

Hello tabs,

We did some analysis of your issue and actually, the video can be played on mobile, but the area that can be tapped is very small and it’s hard to hit it.

It seems that you have some JavaScript which prevents the clicks/taps on the player. You did something to hide the play button (with the current icon being the part of the splash image) and the loading animation, so there is a chance this broke something else too.

If you are unaware of any JavaScript that could be causing this, you could try these troubleshooting steps:

• Switching to one of the default templates (for example Twenty Sixteen) and try it again on mobile
• Checking if it’s not caused by another plugin by turning them off one by one and testing
• Saving the HTML and then taking it apart until you can see which JavaScript is causing the issu. More info in this guide – Troubleshooting Javascript Errors
• You can also purchase a Pro Support Incident ticket and we’ll fix the issue on your website for you

Thanks,
Eduard

Eduard,

Thank you so much for the reply and for the tip about MPEG-DASH (which I’ve been using for a bit now).

I figured out that CloudFlare’s “Rocket Loader” was messing up the Javascript on the page. I disable it and everything seems to be working normally now.

Hopefully this helps any other CloudFlare users running into the HTML 5 error.

Thanks again for such a great product and for the support!!

Rob

Hello Scott,

we use Genesis as well. Are you saying that we just need to install Genesis on a clean WordPress site and we will see the issue?

Could you please check for any errors on your JavaScript console? Simply open the console, load the page, open the image in lightbox and try to close it – will you get any error on console? Here’s how to get that JavaScript console: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

We are also happy to solve the issue right on your website (the fix will work for all websites unless there is something really special in your code) with priority if you purchase our Pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hello Tyler,

here’s how you can check your browser error console: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

You might see some error there which will explain what is going on.

There is chance the old SEO Images will still work in Firefox.

Thanks,
Martin

Hello Tasos,

do you see any error on the browser console when the stream cannot be played? Here’s how to check your browser console: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Thanks,
Martin

Hello Mike,

seems like your message from 3 days ago was not answered, sorry about that!

I opened your site and I can see you have enabled FV Player VAST debugging mode, but I still see Autoptimize is also enabled.

However currently I’m getting these video ads playing. I tried to load the page three times and it always worked. I used Chrome 61 on Windows 10 and Firefox on Windows 10.

If you check the browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), you should see this when you play the video and it comes to the midroll time:

FV VAST load (0,html5) https://servedbyadbutler.com/vast.spark?setID=4313&ID=168850&pid=42495
VAST Ads init.
VAST Ads loaded.
VAST Ad event: loaded
VAST Ad event: contentPauseRequested
VAST Ad ContentPauseRequested for real!
VAST Ad event: impression
VAST Ad event: start
…
VAST Ad event: allAdsCompleted

I think now I know why your question was not answered, I remember asking you more details about Autoptimize, but I guess I just never sent it by accident –

We used Autoptimize before and didn’t had issues with it, but we then switched back to using WP Rocket JS/CSS combine and minify features.

But now that your video ads play for me, I don’t think there is an issue with Autoptimize here. Only thing I wouldn’t recommend in it is only excluding FV Player scripts from it and not excluding FV Player VAST or vice versa. But that doesn’t seem to be the case here.

Are you sure you are not using any ad blocker?

Thanks,
Martin

Hi Miles,

I checked both videos and they seem to be working fine. However, my colleague checked it on Monday and he saw a JavaScript error in the site code. It was the call for a “base64” JavaScript function in the footer signup form and such function doesn’t exist.

Thanks,
Eduard

Hello Steve,

sorry about the delay, could you please let us know if you see any errors on your browser debug console? Here’s how you access it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

It’s also happening with some default WordPress theme?

What other troubleshooting steps did you make?

We call the wp_enqueue_media() function in controller/backend.php where it runs in a fv_flowplayer_admin_scripts() function which hooks on admin_enqueue_scripts, so that should be fine.

Second time we call it in here: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/models/widget.php#L90

If you know a bit of PHP could you please comment out that line and see if it help? It shouldn’t matter as it only shows up in Appearance -> Widgets, but perhaps you use some plugin which loads widgets on post editing screen?

We will be also happy to get the issue fixed right on your website if you order our Pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hi Deborah,

I’m sorry but I still can’t see the Javascript errors. Could you please send a screenshot?

Thanks,
Eduard

Hi Deborah,

Looks like you have removed the video from the homepage, because I don’t see it there. I also don’t see any Javascript error related to our video player.

Thanks,
Eduard

Hi James,

Thanks for the bug report. Could you please check for a Javascript error in the post edit screen? (Here’s a guide on how to do that)

Thanks,
Eduard

Hi Rick,

We may continue the discussion here. We have checked your site and there is a JavaScript error, that appears after a video playback: “Uncaught TypeError: Cannot read property ‘msie’ of undefined”. This is probably caused by the missing jQuery Migrate library.

What we will do right now is that we’ll improve the code of fv-flowplayer.min.js, so it will not hard fail if this library is missing.

Could you please share your access credentials to your website and (if it’s possible) also to your FTP? We need it so we can put up a new version of the FV Player on your site and test it. You can use https://revealit.me/ for securely sharing sensitive information. It will created an encrypted message, that can be opened only once and will be deleted afterwards.

Thanks,
Eduard

Hello Raymond,

I’m not able to reproduce this issue, no matter if I enable “Post Thumbnail” or not.

Do you see any errors on the browser error console? Here’s how to use it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

If you want to get this fixed in a hurry, you can order our pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hello Alessandro,

if the maximum number of wrappers would be reached there would be a different message – “The maximum number of VAST wrappers ({number}) has been reached.”

However I’m getting a different error on your website, I just get “An invalid exception was thrown.” in fv-player-vast-min.js.

You site also appers to be full of JavaScript errors originating in http://cdn.ravenjs.com/3.6.0/raven.js, although it’s not likely related. The site appears to be full of ads as well.

Do you have any special page which doesn’t have all of the extra ads on the page with just FV Player VAST on it?

Thanks,
Martin

Hello Kobus,

in general we don’t recommend using JetPack because of its WordPress.com integration – unless that’s what you really need. There are good alternatives for most of its functions which don’t tie you down like that.

Since you are our pro user I checked your site and I can see the error:

tiled-gallery.js?x74069:163 Uncaught ReferenceError: wp is not defined(…)

Does it appear when you remove FV Player from that post and only keep the gallery? If so, then it’s Jetpack’s fault. Otherwise it must be some strange conflict.

In that case you can try to modify that //cdn.foliovision.com/wp-content/plugins/jetpack/modules/tiled-gallery/tiled-gallery/tiled-gallery.js file and comment out the block at line 163. If you are experienced in JavaScript, it won’t be a problem, just remember to clear any cache – your browser, CDN and so on.

If you would like us to get this fixed for you with priority, you can order our Pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hello Gaetanh,

are you seeing any JavaScript errors on the browser console? That’s probably the case, there might be some broken plugin causing the JavaScript to stop functioning. Here’s how to check that: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

We will see if we can make the Settings screen work without JavaScript.

You can also try to downgrade to FV Player 6.0.5.4 until we fix this: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.6.0.5.4.zip

We will be also happy to fix the issue for you right on your website if you order our pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hello Amir,

I can see a JavaScript error on the browser console and some log entry from YouTube Embed Plus plugin. Could you pelase check if disabling that plugin helps?

We recommend you check our troubleshooting guide to be able to debug JavaScript issues: https://foliovision.com/player/basic-setup/installation#fixing-broken-javascript

Thanks,
Martin

Hello fmastro,

the styling on that is a bit off, so you don’t see the full note. It links to this guide to help everybody with the same issue: https://foliovision.com/player/basic-setup/installation#fixing-broken-javascript

Please let us know if you can see the error on your site causing our player to fail now.

Thanks,
Martin

Hello Kerry,

I checked this issue on your site and debugged the JavaScript error as I wanted to make sure our new code doesn’t have some terrible bug in it.

I figured out the issue is caused by this line of JavaScript in your theme:

Array.prototype.forEach2= …

I made our code more resilient and released FV Player Pro 0.7.6. Please update to it and let us know if you still have issues.

Thanks,
Martin

Hello Kerry,

I can see there is some JavaScript error.

Could you please check if it happens if you preview the site with the default theme?

Does it happen if you disable the ads?

Thanks,
Martin