-
Hello jpwilson,
Please check your FV VAST settings if the license key is valid.
If yes, please enable Settings -> FV Player VAST -> Debug and then check messages you get on your browser’s JavaScript console.
First open up console (instructions for different browsers can be found here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ), then open your page and see what appears.
Thanks,
Juraj
Hello Daniel,
Thanks for providing us with the log. However I meant Javascript error log. You can open it by pressing Ctrl + Shift + J (on Windows) or Cmnd + Option + J (on Mac). Thanks!
Does the video play fine after embedding it?
Thanks for using our player,
Juraj
Hi Juraj,
Thanks for the quick reply :)
Did you try navigating to and from the page with the player? The player works just fine if you go to the page directly, but If you navigate to say STORE and then click on FV PLAYER is should get stuck, not load properly and eventually generate the “Admin Javascript warning: I’m sorry… “-msg
I’m not seeing any javascript warnings in Chrome, but in Safari I do see this;
"[Error] XMLHttpRequest cannot load https://r4---sn-f5f7lnee.googlevideo.com/videoplayback?expire=1584997271&ei=N894XvX8MNPvyQXoqomADw&ip=188.151.100.96&id=o-ABgscLqH-qvyLLFrBYKInmWtsWL2nznj0L6DpBPYZtwL&itag=299&aitags=133%2C134%2C135%2C136%2C137%2C160%2C242%2C243%2C244%2C247%2C248%2C278%2C298%2C299%2C302%2C303%2C394%2C395%2C396%2C397%2C398&source=youtube&requiressl=yes&mh=Ki&mm=31%2C26&mn=sn-5go7ynez%2Csn-f5f7lnee&ms=au%2Conr&mv=m&mvi=3&pl=19&initcwndbps=2950000&vprv=1&mime=video%2Fmp4&gir=yes&clen=132408189&dur=184.100&lmt=1540770261970584&mt=1584975576&fvip=4&keepalive=yes&c=WEB_EMBEDDED_PLAYER&txp=5432432&sparams=expire%2Cei%2Cip%2Cid%2Caitags%2Csource%2Crequiressl%2Cvprv%2Cmime%2Cgir%2Cclen%2Cdur%2Clmt&lsparams=mh%2Cmm%2Cmn%2Cms%2Cmv%2Cmvi%2Cpl%2Cinitcwndbps&lsig=ABSNjpQwRAIgb1SxQTLDXTe4P5TTRUjs6Flbhqj9jdLcbtdBBftuDRsCIHK1Vt4iBYLrfrLZJbtuwyoSGYXkekJPqaVbuXy-53eW&alr=yes&sig=ADKhkGMwRgIhAP79zFmpfJ7x1fEIezqKk3Ij3rDTpVPARLSW3zoxJyKZAiEAugcBbT3dp0dc8cuhdI-Yq-rWvKieYCy4k7gMA65_WyQ%3D&cpn=Cz-UORVVQ7rZmACs&cver=20200319&fallback_count=1&range=0-1190&rn=18&rbuf=0 due to access control checks. CE qia (anonym funktion) kH (anonym funktion) forEach (anonym funktion) yH (anonym funktion) (anonym funktion) (anonym funktion) LE ME (anonym funktion) (anonym funktion) (anonym funktion) (anonym funktion) (anonym funktion) removeChild done (sonaar.scripts.min.js:28:5804) fadeIn (sonaar.scripts.min.js:3505) fadeIn promiseReactionJob "
Does that tell you anything?
And can you confirm that the player works for you even if you navigate to and from the page with the player? If it works for you then perhaps it’s something on my end.
Thanks, all the best! /David
Hi, first of great plugin/player, been using the free version for years :)
I installed it earlier today on my “playground” where I’m testing a new theme (sonaar.io) for a project. The theme is ajax-based and I noticed the player won’t load unless I reload the page manually, otherwise, I get an error msg: “Admin Javascript warning: I’m sorry… ”
Does/should FV Player work with Ajax-based WordPress themes?
You can check it out here; https://davidboll.se/test/
I’m really interested in the Vimeo-integration, which is included in the Pro version right? But I do need it to work with the Ajax-based theme, is it solvable you think?
Thanks! All the best! / David
Sorry, should be more specific!
We are using Beaver Builder to build our website and are using the short codes generated to embed the videos onto the pages.
The playlist we like is the one titled “Vertical” but the video menu (the play button, etc.) isn’t available. There’s also a random Javascript error that shows for a minute, but not long enough to see what its saying. Screenshot attached.
We were able to get the playlist & interactive transcript to work in the tabs playlist. However, this one covers the player menu with the interactive transcript when it appears. You can move it.. but I don’t think that’s going to be an intuitive thing for our users to do. Nor would it be easy to do on mobile. Screenshot attached as well.
Thanks for your help here.
WPMobile Plugin has an option to preview the output of the app in wordpress through the browser as well as on android and ios devices. Yes, the videos do play here but I was hoping that some of these error codes might shed some light on what is happening on the android devices.
I’m quite a novice when it comes to JavaScript or coding so I apologize for my ignorance but I don’t really know how to tell if the WPMobile plugin is loading the JavaScript files. Is there something in FV Player Docs that could guide me?
Hello tbtnoas,
sorry about the delay in my reply, this ticket got lost. We were in touch with AMP for WP developers though.
FV Player in AMP doesn’t differ from the basic WordPress video player as AMP won’t let you use any custom JavaScript. So we have to stick to a basic HTML5 video tag.
What shortcode did you use when you got that “Admin JavaScript warning:” error in AMP? If you are using the FV Player Database then please export the player from the wp-admin -> FV Player screen.
Cloudflare Stream is billed by the minutes watched, did you compare that pricing to other CDNs? Please let us know if you calculations indicate it’s worth it.
Thanks,
Martin
It appears that the transcript autoscroll feature no longer works after the latest WP update. I’ve run through the js troubleshooter (https://foliovision.com/troubleshooting-javascript-errors) but after following steps 1-8, my transcript still doesn’t autoscroll.
Hello Pádraig,
Thanks for reaching to us and providing us lot of information.
Please try following:1. Open FV Player editor
2. Open your browser console (Here’s a link to guide explaining how to do it with various browsers)
3. Try generate new splash image via the generator
4. Copy the error message from console and send it to usThanks for using our player,
Juraj
Hello Daniel,
Does that video play fine after embedding it? And also, Is that video marked as “private” in vimeo settings?
Also can you please try to open JavaScript Console in your browser and try to refresh the preview, does it show any errors?
Thanks for using our player,
JurajThanks,
Juraj
Hello Daniel,
does it also happen on some other browser? What about some other computer with the same browser (in some extreme cases these issues case have its root in the graphic card drivers)?
Could you please open the browser javascript console (here’s how: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#chrome ) and then do your testing and see if anything appears there?
Thanks,
Martin
### Begin System Info ### ## Please include this information when posting support requests ## Multisite: No SITE_URL: https://turbokingspoker.com HOME_URL: https://turbokingspoker.com Plugin URL: https://turbokingspoker.com/wp-content/plugins/fv-wordpress-flowplayer FV Player version: 7.4.8.727 FV Player core version: 7.2.7 FV Player license: Valid (next check 2019-11-06 14:41:57 GMT) FV Player Pro version: 7.4.7.727 FV Player Pro license: Valid (next check 2019-11-06 14:41:57 GMT) FV Player PPV version: 7.3.12.727 FV Player PPV license: Valid (next check 2019-11-06 22:10:11 GMT) WordPress Version: 5.2.4 Permalink Structure: /%postname%/ Active Theme: Betheme 21.3.1.1 Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 PHP Version: 7.0.33 MySQL Version: 5.7.23 Web Server Info: Apache WordPress Memory Limit: 40M PHP Memory Limit: 256M PHP Upload Max Size: 64M PHP Post Max Size: 64M PHP Upload Max Filesize: 64M PHP Time Limit: 180 PHP Max Input Vars: 5000 PHP Arg Separator: & PHP Allow URL File Open: Yes WP_DEBUG: Disabled DISPLAY ERRORS: N/A cURL: Your server supports cURL. ACTIVE PLUGINS: All-in-One WP Migration: 7.9 Async JavaScript: 2.19.07.14 BeTheme Header Builder: 1.0.4 BusinessPress: 0.9.3 Classic Editor: 1.5 Conditional Menus: 1.1.4 Contact Form 7: 5.1.4 Duplicate Page: 4.0 Easy Digital Downloads: 2.9.19 Easy Digital Downloads - Authorize.net Gateway: 1.1.3 Elementor: 2.7.5 EWWW Image Optimizer: 5.1.1 FV Player: 7.4.8.727 FV Player PayPerView: 7.3.12.727 FV Player Pro: 7.4.7.727 FV TurboKings Tweaks: 0.8 HappyForms: 1.8.19 Log Emails: 1.3.1 Login Logout Register Menu: 1.0 MC4WP: Mailchimp for WordPress: 4.6.2 Restrict Content Pro: 3.2.3 Restrict Content Pro - Restrict Past Content: 1.0.2 ShortPixel Adaptive Images: 1.4.1 Simple History: 2.32 Simple History - Geo IP: 0.1 Slider Revolution: 5.4.8.3 WooCommerce: 3.7.1 WooCommerce Blocks: 2.4.4 WooCommerce PayPal Checkout Gateway: 1.6.17 WooCommerce Services: 1.21.1 WooCommerce Stripe Gateway: 4.3.0 WordPress Importer: 0.6.4 WPBakery Page Builder: 5.7 WPForms Lite: 1.5.6 WP Last Login: 3 WP Mail SMTP: 1.7.0 WP Rocket: 3.3.7 WP YouTube Lyte: 1.7.8 SETTINGS Array ( [notice_new_lightbox] => 1 [notice_db] => 1 [autoplay] => false [googleanalytics] => [key] => (redacted) [logo] => [rtmp] => [auto_buffering] => false [disableembedding] => true [disablesharing] => true [disable_video_hash_links] => true [popupbox] => false [allowfullscreen] => true [allowuploads] => true [postthumbnail] => false [tgt] => backgroundcolor [backgroundColor] => #333333 [canvas] => #000000 [sliderColor] => #ffffff [durationColor] => #eeeeee [timeColor] => #eeeeee [progressColor] => #bb0000 [bufferColor] => #eeeeee [timelineColor] => #666666 [borderColor] => #666666 [hasBorder] => false [adTextColor] => #888888 [adLinksColor] => #ff3333 [subtitleBgColor] => rgba(0,0,0,0.50) [subtitleSize] => 16 [playlistBgColor] => #808080 [playlistFontColor] => # [playlistSelectedColor] => #bb0000 [logoPosition] => bottom-left [parse_commas] => false [width] => 1920 [height] => 1080 [engine] => false [font-face] => Tahoma, Geneva, sans-serif [ad] => [ad_width] => 0 [ad_height] => 0 [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; } .wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative } [ad_show_after] => 0 [disable_videochecker] => false [interface] => Array ( [ads] => false [align] => true [autoplay] => true [controlbar] => true [embed] => false [mobile] => true [playlist_advance] => false [playlist] => true [playlist_captions] => true [share] => true [speed] => true [splash_text] => false [subtitles] => true [sticky] => true [synopsis] => false [end_actions] => true [lightbox] => true [ab] => false [popup] => true ) [amazon_bucket] => Array ( [0] => ) [amazon_key] => (redacted, 1) [amazon_secret] => (redacted, 1) [amazon_region] => Array ( [0] => ) [amazon_expire] => 5 [amazon_expire_force] => false [fixed_size] => false [js-everywhere] => false [marginBottom] => 28 [ui_play_button] => true [volume] => 0.7 [player-position] => [playlist_advance] => false [sharing_email_text] => Check out the amazing video here [liststyle] => horizontal [ui_speed_increment] => 0.25 [popups_default] => no [email_lists] => Array ( [#fv_list_dummy_key#] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [0] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [1] => Array ( [title] => Subscribe to list one [description] => Two good reasons to subscribe right now [first_name] => 1 [last_name] => 0 [disabled] => 0 ) ) [sticky_video] => false [sticky_place] => right-bottom [sticky_width] => 380 [playlist-design] => 2017 visible-captions [skin-slim] => Array ( [progressColor] => #bb0000 [accent] => #4682B4 ) [skin-youtuby] => Array ( [progressColor] => #bb0000 [accent] => #4682B4 ) [skin-custom] => Array ( [hasBorder] => false [bottom-fs] => false [borderColor] => #666666 [marginBottom] => 2.8 [bufferColor] => #eeeeee [canvas] => #000000 [backgroundColor] => rgba(51,51,51,1.00) [font-face] => Tahoma, Geneva, sans-serif [player-position] => [progressColor] => #bb0000 [timeColor] => #eeeeee [durationColor] => #eeeeee [design-timeline] => [design-icons] => [accent] => #4682B4 ) [skin] => youtuby [hlsjs] => true [lightbox_images] => true [lightbox_improve_galleries] => false [mailchimp_api] => [mailchimp_list] => [mailchimp_label] => Subscribe for updates [version] => 7.4.8.727 [css_writeout-https-turbokingspoker-com-wp-content] => 1551203124 [player_model_db_checked] => 7.4.8.727 [video_checker_agreement] => true [video_model_db_checked] => 7.4.8.727 [player_meta_model_db_checked] => 7.4.8.727 [video_meta_model_db_checked] => 7.4.8.727 [pro] => Array ( [quality] => , [video_ads_default] => no [video_ads_postroll_default] => no [video_ads_skip] => 5 [video_ads_skip_minimum] => 10 [interface] => Array ( [chapters] => false [copy_text] => false [hflip] => false ) [autoplay_once] => false [start_end] => false [autoplay_scroll] => false [ab_loop] => false [vimeo_debug] => false [copy_text] => false [copy_text_time] => 5 [download_template] => %caption% [vimeo] => true [yt_logo] => false [youtube_titles_disable] => false [youtube_ads_disable] => false [youtube_key] => [amazon_s3] => false [cf_domain] => [cf_key_id] => [cf_pk] => [elastic_key] => [elastic_secret] => [elastic_region] => [bunnycdn_domain] => [bunnycdn_secure_token] => (redacted) [keycdn_domain] => [keycdn_secure_token] => (redacted) [stackpath_domain] => [stackpath_secure_token] => (redacted) [ads_exoclick_zone] => [ads_exoclick_login] => [ads_exoclick_cat] => [ads_exoclick_site] => [video_ads_between_vids] => false [video_ads_once] => false [video_ads] => Array ( ) [vimeo_at] => (redacted) [vimeo_qs] => false [vimeo_titles_disable] => false [vimeo_dash_disable] => true [vimeo_iframe] => false [vimeo_location] => [vimeo_direct_ajax] => false [ppv_rcp_levels] => Array ( [-1] => -1 [0] => 1 [1] => 2 [2] => 4 ) [ppv_title] => [ppv_description] => [transcript_theme] => light [watching_prompt_msg] => Are you still watching? [watching_prompt] => false [watching_prompt_interval] => 1 [transcript_hidden] => false [download_no_right_click] => false ) [fv-wp-flowplayer-submit] => SaveAllChanges [show_controlbar] => true [ui_no_picture_button] => false [ui_repeat_button] => false [ui_speed] => true [splash] => [subtitleOn] => false [video_position_save_enable] => true [integrations] => Array ( [featured_img] => false [wp_core_video] => false [facebook_sharing] => false [schema_org] => false ) [css_disable] => true [profile_videos_enable_bio] => false [parse_comments] => false [rtmp-live-buffer] => false [db_duration] => true [lightbox_force] => false [mobile_native_fullscreen] => true [mobile_force_fullscreen] => false [mobile_alternative_fullscreen] => true [video_sitemap] => false [video_sitemap_meta] => [playlistFontColor-proxy] => # [subtitleFontFace] => inherit [s3_browser] => false [vi_login] => [vi_pass] => [key7] => [fv_player_admin_pro_quality_alive] => 1 [fv_player_admin_pro_video_ads_alive] => 1 [css_writeout-https-turbokingspoker-com] => 1572471311 [ui_rewind_button] => true [mobile_landscape_fullscreen] => false [chromecast] => true ) DATABASE CREATE TABLE `dd7_fv_player_players` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `player_name` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `player_slug` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `videos` text COLLATE utf8mb4_unicode_520_ci NOT NULL, `ab` varchar(3) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad` text COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_skip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `align` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `author` bigint(20) unsigned NOT NULL DEFAULT '0', `autoplay` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `controlbar` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `copy_text` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `changed_by` bigint(20) unsigned NOT NULL DEFAULT '0', `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `embed` varchar(12) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end_actions` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end_action_value` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `hflip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `playlist` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `qsel` varchar(25) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share_title` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share_url` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `speed` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `sticky` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `video_ads` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`) ) ENGINE=MyISAM AUTO_INCREMENT=130 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `dd7_fv_player_playermeta` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_player` bigint(20) unsigned NOT NULL DEFAULT '0', `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_player` (`id_player`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=MyISAM AUTO_INCREMENT=673 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `dd7_fv_player_videos` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `src` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `src1` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `src2` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `splash` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `splash_text` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `caption` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `mobile` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `rtmp` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `start` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `src` (`src`(191)), KEY `caption` (`caption`(191)) ) ENGINE=MyISAM AUTO_INCREMENT=167 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `dd7_fv_player_videometa` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_video` bigint(20) unsigned NOT NULL DEFAULT '0', `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_video` (`id_video`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=MyISAM AUTO_INCREMENT=635 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci ### End System Info ###
Hello rhys,
I wasn’t able to reproduce the issue on our test site and I’m worried that without testing on your site we wouldn’t be able to find what’s causing these issues.
However, the system info could be still beneficial for us, maybe you’re using some kind of plugin which blocks FV Player JS libraries from loading or something similar.
Best would be if you could reproduce the error and show us what JavaScript console in your browser is saying with the error log.
Also, are you using any CDN? If yes, please check this guide and check you query string versions.
Thanks for using our player,
Juraj
Please see the test site:
1.
FV Player in AMP modus is working at https://www.skyt.no/fv-player-amp-test/amp/ using the plugin from https://AMPforWP.com.2.
“WordPress Video Shortcode” as described here: https://wordpress.org/support/article/video-shortcode/ is working in the “AMP Takeover (Beta)” modus. Please see attached screen capture from the https://AMPforWP.com control panel.Please see:
WordPress video inserted with the code:
[video src="https://www.postmesteren.com/file/cdnTBT/finish-spitz-hunting.mp4" poster="https://www.postmesteren.com/file/cdnTBT/finish-spitz-hunting-.jpeg"]
3.
FV Player in “AMP Takeover (Beta)” modus ERROR https://www.skyt.no/fv-player-amp-test/ERROR MESSAGE:
“Admin JavaScript warning: I’m sorry, your JavaScript appears to be broken. Please use the “Check template” in plugin settings, read our troubleshooting guide, troubleshooting guide for programmers, or order our pro support, and we will get it fixed for you.”https://www.AMPforWP.com ticket on GitHub. The AMPforWP.com development team will be working on the issue. Please take a look at this ticket on GitHub: https://github.com/ahmedkaludi/accelerated-mobile-pages/issues/3805
4.
– Video and photo hosting with Backblaze.com
– Video and photo streaming from the Cloudflare.com CDN5.
QUESTION:
The video player in numbers 1 and 2 above seems to be almost precisely the same.
Are there currently any advantages/more features for the customer when using the “FV Player in AMP mode” than using the “WordPress Video Shortcode” as described here? https://wordpress.org/support/article/video-shortcode/6. MIGRATING TO “AMP Takeover”
For some years, we have successfully served AMP to mobile phones and HTML to Mac, Windows, and tablets, and now we are migrating to “AMP Takeover” serving the same AMP page to all devices.7. FEATURE REQUEST:
FV Player using “Cloudflare.com Stream” with the full set of FV Player HTML feature set available in the AMP modus, would be the ideal solution.
Upgraded to 7.4.8.727 from 7.4.6.727 Now I get a Javascript error when trying to play a video.
Video is hosted on vimeo, and I use ads (playlists).Restored version 7.4.6.727 from a backup, and now the player works fine again.
1.
Please see the three attached screenshots.2.
https://www.AMPforWP.com
has created a ticket for this case here:
https://github.com/ahmedkaludi/accelerated-mobile-pages/issues/37753.
I am using the free version of the “FV Flowplayer Video Player” WordPress plugin to evaluate and for development before purchasing.
Uploaded an MP4 test video to Backblaze.com. The video is distributed by the Cloudflare.com CDN. The video is available here:
https://www.postmesteren.com/file/cdnTBT/1.mp43.
When using the “Preview AMP” button in “AMPforWP,” then “FV Flowplayer Video Player” seems to work fine.
Se screenshot A attached4.
When publishing the page, then the error message is as shown below:
Se screenshot B attached.ERROR MESSAGE:
Admin JavaScript warning: I’m sorry, your JavaScript appears to be broken. Please use the “Check template” in plugin settings, read our troubleshooting guide, troubleshooting guide for programmers or order our pro support, and we will get it fixed for you.
5.
Please see the screenshot C attached.
“FV Flowplayer Video Player” works great on non-amp sites.
Getting error a message about javascript not working when using the free WordPress plugin.
Videoes is hosted at https://www.Backblaze.com and distributed through the CloudFlare.com CDN.
Hi Juraj,
Thanks for the response. I’ve tried 1 and 2. 1 didn’t help and there are no javascript errors. Regarding 3, could not share our website information as client doesn’t agree that.
Thanks,
Sideeque
Hi Sideegue,
Please try to re-save the plugin settings and that should fix the issue. The CSS code is cached so some issue like this could appear, although it is set to regenerate anytime you switch the theme or domain.
If it won’t help please follow these steps: Go to: Settings -> FV Player -> Integrations/Compatiblity -> Disable saving skin CSS to a static file. Turn this setting on.
For the pop-up blocking issue please follow these steps:
1. Open your website
2. Open a javascript console in your browser.
Here’s how:
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis3. Repeat your action and check if some error appears
A link to your website with such problematic video could be really helpful for us. As well as your system info. You can find it at: Settings -> Tools -> System info. You can simply copy it into this thread.
Thanks for using our player,
Juraj
For the pop-up blocking issue please follow these steps:
1. Open your website
2. Open a javascript console in your browser.
Here’s how:
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis3. Repeat your action and check if some error appears
Thanks,
Juraj
Hello Manish,
so when you enter the new video information in the FV Player Editor and hit to Insert it doesn’t work?
Please send over the information from Settings -> FV Player Pro -> Tools -> System Info.
Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.
Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?
Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs. You should be albe to see there with this plugin: https://wordpress.org/plugins/error-log-monitor/
Thanks,
Juraj
admin video check info ar showing no error. Here are the debug info
<div class=”mail-content-notice”><p></p><p>Analysis of http://edge-ap2.cloudfrontcdn.in:1935/edge1/smartsh2.stream_aac/chunklist_w938713419.m3u8</p><p>Mime Type: <tt>application/vnd.apple.mpegurl</tt><br>Compatibility: <tt>CORS headers and crossdomain.xml found</tt><br>Duration: <tt>N/A</tt><br>Video: <tt><br> Stream #0:1: Video: h264 (Main), yuv420p, 640×360, 25 fps, 25 tbr, 90k tbn, 50 tbc</tt><br>Audio: <tt><br> Stream #0:2: Audio: aac (LC), 48000 Hz, stereo, fltp</tt><br></p><p></p></div>I think everything is working correctly. I check my theme from theme check of fv player setting. It shows the below information
We also recommend you to open any of your videos on your site and see if you get a red warning message about JavaScript not working.
FV Flowplayer script found: http://robistream.com/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js?ver=7.4.2.727!
jQuery library found: http://robistream.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp!
But still no player showing. I include a screenshot that how the channel appears
Hi Leonardo,
Also, could you please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then reload your page and check both Console and Network tabs to see if you get some error or any missing script file.
Also, please test if the same issue appears with the basic WordPress theme.
Thanks for cooperation,
Juraj
Hi Kendell,
Could you please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then reload your page and check both Console and Network tabs to see if you get some error or any missing file.
Or please try if the same issue appears with the basic WordPress theme.
Thanks for cooperation,
Juraj
Hi Cat,
As I’ve written earlier, your system info would be very helpful for us. You can find it at:
WP Admin back-end -> Settings -> FV Player -> Tools -> System Info(You can simply copy it into this thread, we won’t post public any of your sensitive information)
Also, best would be if you could do a little testing on possible JavaScript errors. Simply please open the JavaScript console of your browser, here’s how: link
Then open the page with your video and play it. See if any error message for the subtitles comes up.
Thanks,
Juraj
Hi!
I use fv player for audio trainings in mp3 on this page:
https://szybkanauka.pro/aktywny-angielski-starter/dostep/There is some kind of problem with displaying audio playlist on an iphone.
Here is a screenshot from my test on responsinator.com
The error says: JavaScript appears to be broken.
Artur Zygmunt
Hi Hoshang,
In that case, could you please open your browser JavaScript console (here’s how: link ) and then insert the HLS URL into the “Video” field and see if you get some error?
By that, I’ve meant that we’ve done changes in documentation and in shortcode editor for the next FV Player update.
Thanks,
Juraj
Hello Andy,
could you please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?
There is supposed to be a admin-ajax.php XHR call which sets that featured image. Perhaps it fails due to the Sucuri firewall.
Thanks,
Martin
Hello Enrico,
so when you enter the new video information in the FV Player Editor and hit to Insert it doesn’t work?
Please send over the information from Settings -> FV Player Pro -> Tools -> System Info.
Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.
Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?
Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs. You should be albe to see there with this plugin: https://wordpress.org/plugins/error-log-monitor/
Thanks,
Martin
Hello– I just purchased the pro version of the plugin yesterday. When checking the template or trying to create a shortcode with the editor (using my vimeo pro videos), I encounter the Javascript query strings missing in footer/header error.
I have tried deactivating all plugins / themes and just can’t make sense of what is happening.
Please help– I am really trying to get this moving on our site.
Hello Steven,
it seems the plugin can’t read your PHP error log, but that JavaScript error seems to provide some clue. It occurs as FV Player fails to obtain the tinyMCE editor instance. Are you using any plugin which tweaks the WordPress editor behavior?
Does it works when you post the video on the wp-admin -> FV Player screen?
Thanks,
Martin
Hello Steven,
1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to insert a new video.
2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.
Thanks,
Martin
Hello Kerry,
could you please check the JavaScript errors on the console again to see if these are the same as before? I think at least the Heartbeat issue should be fixed now.
Are you able to connect to your website using FTP (or some file manager provided by your web hosting company) and rename the “js” folder in wp-content/plugins/fv-wordpress-flowplayer (it might end with fv-wordpress-flowplayer-master too) to “js-disabled” for a moment to see if that helps? That way we will be able to tell if the conflict is in FV Player JavaScript or PHP code.
We are also happy to fix the issue for you right on your website and fix the plugin conflict, just order our Pro support: https://foliovision.com/pro-support We can also continue giving you troubleshooting tips.
Thanks,
Martin
Hello Maxim,
1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to open that Amazon S3 tab.
2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.
Thanks,
Martin
Hello Brandon,
that screenshot indicates that there is some JavaScript error. It’s likely a plugin conflict. Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), reload your page and then try to insert the FV Player again and see if you get some error on that console.
We will need to see the full output of your Settings -> FV Player Pro -> Tools -> System Info box.
Thanks,
Martin
I should be posting a follow up for this issue – Lukas did order our Pro support and we found there was a fatal JavaScript error on his website which was affecting the mobile devices.
It was just some stray code from some theme development. It was removed and FV Player works well now.
Thanks,
Martin
I’m using FV player as an audio player with interactive transcript on my website. All worked fine for a long time, but now the audio player bar is just black with no controls on iPhone/iPad devices. Works fine on desktop Safari/Chrome, but I got several reports from users that on mobile iOS devices (phone/tablet) it just doesn’t work. Confirmed it myself, here’s a screenshot: https://cl.ly/9eba276912a2
Here’s an example page where the player doesn’t work on mobile/tablet: http://german.effortlessconversations.com/test
I get the “Admin javascript” warning, but if I run “check template” no errors come up.
Any idea what’s going on? :)
Thanks!
Thanks a lot!
> Then try to load the link which you posted and see how many errors turn up. It looks like a problem wit the sortable-post-grid plugin.
I followed all instructions from “Troubleshooting Javascript Errors” article (https://foliovision.com/troubleshooting-javascript-errors) and found 1 script which block Foliovision player from normal display on course page. It is “course.js” from “Vibe Course module” of WPLMS theme.
Have no idea how to fix it.
Here is code from this Javascript file, which initialize player:$('audio,video').each( function() { if($(this).parents('.flowplayer').length) return; $(this).mediaelementplayer() });If there is any idea how to fix it – share it please.
Thanks!
I open browser JavaScript console and it show me some errors, see screenshot. S3 Browser still not loading.
Hello Maxim,
we have encouintered the same issue when using with a S3 bucket with 100,000 files in it. We are working on improving our support for such large amounts of files.
But if it’s not you case, then:
1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to open that Amazon S3 tab.
2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.
Upload would be great, along with a way of triggering an encoding job automatically.
Thanks,
Martin
Hello Jay,
thank you for the email, I do see this JavaScript error on your website:
“Uncaught SyntaxError: Unexpected token s in JSON at position 1″
I can see that there is some issue with HTML code on your website. I checked that exact URL which you sent over in Google Search Engine Results Page cache and I can see that while previously all the HTML attributes were properly enclosed in ” and ‘ suddenly these quotes are removed entirely.
For example what was
data-embed="false"
before, is now just:
data-embed=false
And that’s causing the bug.
I see you are using W3 Total Cache. Please check its settings and disable the HTML code minification of any sort. That will help.
W3 Total Cache is a complex plugin by the way. Way too complex. What works best for us is WP Rocket (a paid plugin, but at least it’s maintaned, the accept our bugfixes too) where we:
* set JavaScript to use the deferred loading
* set CSS to use the asynchronous loading (along with a critical CSS which WP Rocket can auto-generate)
* LazyLoad the images
* use the Preload botWhat way we get close to 100 Google PageSpeed scores on desktop and it helps a lot on mobile too. It used to give us 95 scores on mobile not long ago, but now PageSpeed also checks the CSS and JS rendering/execution times, so the site optimization got more difficult, but at least PageSpeed is finaly an useful score.
Thanks,
Martin
Hello Jay,
could you please re-enable it now and send over the link to your page to have a look? I can check it quickly in the next couple of hours.
Alternatively could you please check if there is any JavaScript error occurring when the video doesn’t show for you? To check that you need to open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error there.
Please also provide output of Settings -> FV Player Pro -> Tools -> System Info.
Thanks,
Martin
Sorry for the late response…
I’m using Elementor as a page builder.
But even deactivating it won’t resolve the problem.About the javascript error, here it is:
TypeError: wp.media is undefined[En savoir plus] shortcode-editor.js:333:7
<anonyme>
https://www.wai-zhan.com/wp-content/plugins/fv-wordpress-flowplayer/js/shortcode-editor.js:333:7
dispatch
https://www.wai-zhan.com/wp-admin/load-scripts.php:3:12392
add/r.handle
https://www.wai-zhan.com/wp-admin/load-scripts.php:3:9156Thanks,
Liwei
Hello Al,
what I suggested above was a troubleshooting step. I was hoping to hear back from liwei to be able to fix the issue.
Could you please check if there is any JavaScript error occurring when the Media Library doesn’t open for you? To check that you need to open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error there.
Thanks,
Martin
Hello,
I activate my account vi with your plugin in wordpress but however I do not see the video ad in the standing of each video, could you help me please ? Thank you for your service.here is my website: http://afghanlive.net
Thank you for your help .
cordially### Begin System Info ### ## Please include this information when posting support requests ## Multisite: No SITE_URL: https://afghanlive.net HOME_URL: http://afghanlive.net FV Player version: 7.3.6.727 FV Player core version: 7.2.7.1 FV Player license: FV Player vi version: 7.2.2.727 WordPress Version: 4.9.9 Permalink Structure: /%postname% Active Theme: Jarida 2.4.7 Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0 PHP Version: 7.0.32 MySQL Version: 5.5.60-0+deb7u1-log Web Server Info: Apache WordPress Memory Limit: 40M PHP Safe Mode: No PHP Memory Limit: 268435456 PHP Upload Max Size: 67108864 PHP Post Max Size: 67108864 PHP Upload Max Filesize: 67108864 PHP Time Limit: 30 PHP Max Input Vars: 1000 PHP Arg Separator: & PHP Allow URL File Open: Yes WP_DEBUG: Disabled DISPLAY ERRORS: On (1) cURL: Your server supports cURL. ACTIVE PLUGINS: Accelerated Mobile Pages: 0.9.97.24 Ad Inserter: 2.4.6 Akismet Anti-Spam: 4.1 Contact Form 7: 5.1.1 Elementor: 2.4.0 Elementor Pro: 2.3.1 FV Player: 7.3.6.727 FV Player video intelligence: 7.2.2.727 Google Analytics Dashboard for WP (GADWP): 5.3.7 Google XML Sitemaps: 4.1.0 HTTPS to HTTP Redirect: 1.0 Imagify: 1.8.4.1 kk Star Ratings: 2.6.1 Newsletter: 5.8.6 Popup Maker: 1.7.30 WP Content Copy Protection & No Right Click: 1.6.2 WP Menu Icons: 1.0.6 Yoast SEO Premium: 9.4.1 Youtube Playlist Video Player (shared on wplocker.com): 1.5.0 SETTINGS Array ( [notice_new_lightbox] => 1 [notice_db] => 1 [autoplay] => true [googleanalytics] => [key] => [logo] => [rtmp] => [auto_buffering] => true [disableembedding] => true [disablesharing] => true [disable_video_hash_links] => false [popupbox] => false [allowfullscreen] => true [allowuploads] => true [postthumbnail] => false [tgt] => backgroundcolor [backgroundColor] => #333333 [canvas] => #000000 [sliderColor] => #ffffff [durationColor] => #eeeeee [timeColor] => #eeeeee [progressColor] => #bb0000 [bufferColor] => #eeeeee [timelineColor] => #666666 [borderColor] => #666666 [hasBorder] => false [adTextColor] => #888888 [adLinksColor] => #ff3333 [subtitleBgColor] => rgba(0,0,0,0.50) [subtitleSize] => 16 [playlistBgColor] => #808080 [playlistFontColor] => # [playlistSelectedColor] => #bb0000 [logoPosition] => bottom-left [parse_commas] => false [width] => 640 [height] => 360 [engine] => false [font-face] => Tahoma, Geneva, sans-serif [ad] => <script type="text/javascript"> (function (v,i) { var scp = v.createElement("script"), config = { ChannelID: '5a0459a128a06179812cb908', AdUnitType: '1', PublisherID: '282140177984803', PlacementID: 'pltnrAdyuTVMEBeyU66', DivID: '', IAB_Category: 'IAB1', Keywords: '', Language: 'de-de', BG_Color: '', Text_Color: '', Font: '', FontSize: '', }; scp.src='https://s.vi-serve.com/tagLoader.js'; scp.type = "text/javascript"; scp.onload = function() { i[btoa('video intelligence start')].init(config); }; (v.getElementsByTagName('head')[0] || v.documentElement.appendChild(v.createElement('head'))).appendChild(scp); })(document, window); </script> [ad_width] => [ad_height] => [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; } .wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative } [ad_show_after] => 0 [disable_videochecker] => true [interface] => Array ( [ads] => true [align] => false [autoplay] => true [controlbar] => false [embed] => false [live] => true [mobile] => false [playlist_advance] => false [playlist] => false [playlist_captions] => false [share] => true [speed] => true [splash_text] => false [subtitles] => false [sticky] => false [end_actions] => false [lightbox] => false [shortcode_editor_old] => false [popup] => true ) [amazon_bucket] => Array ( [0] => ) [amazon_key] => (redacted, 1) [amazon_secret] => (redacted, 1) [amazon_region] => Array ( [0] => ) [amazon_expire] => 5 [amazon_expire_force] => false [fixed_size] => false [js-everywhere] => false [marginBottom] => 28 [ui_play_button] => true [volume] => 0.7 [player-position] => [playlist_advance] => false [sharing_email_text] => Check out the amazing video here [liststyle] => horizontal [ui_speed_increment] => 0.25 [popups_default] => no [email_lists] => Array ( [#fv_list_dummy_key#] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [0] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [1] => Array ( [title] => Subscribe to list one [description] => Two good reasons to subscribe right now [first_name] => 1 [last_name] => 0 [disabled] => 0 ) ) [sticky_video] => false [sticky_place] => right-bottom [sticky_width] => 380 [playlist-design] => 2017 visible-captions [skin-slim] => Array ( [progressColor] => #bb0000 ) [skin-youtuby] => Array ( [progressColor] => #bb0000 ) [skin-custom] => Array ( [hasBorder] => false [bottom-fs] => false [borderColor] => #666666 [marginBottom] => 2.8 [bufferColor] => #eeeeee [canvas] => #000000 [backgroundColor] => rgba(51,51,51,1.00) [font-face] => Tahoma, Geneva, sans-serif [player-position] => [progressColor] => #bb0000 [timeColor] => #eeeeee [durationColor] => #eeeeee [design-timeline] => [design-icons] => ) [skin] => slim [hlsjs] => true [lightbox_images] => false [lightbox_improve_galleries] => false [mailchimp_api] => [mailchimp_list] => [mailchimp_label] => Subscribe for updates [version] => 7.3.6.727 [css_writeout-https-testafghan-afghanlive-net-wp-content] => 1544446743 [video_checker_agreement] => true [pro] => Array ( ) [show_controlbar] => false [ui_no_picture_button] => false [ui_repeat_button] => false [ui_speed] => false [splash] => [subtitleOn] => false [video_position_save_enable] => false [integrations] => Array ( [featured_img] => false [wp_core_video] => false [embed_iframe] => false [facebook_sharing] => false [schema_org] => false ) [css_disable] => false [profile_videos_enable_bio] => false [parse_comments] => false [rtmp-live-buffer] => false [db_duration] => false [mobile_native_fullscreen] => false [mobile_force_fullscreen] => false [mobile_alternative_fullscreen] => false [video_sitemap] => false [video_sitemap_meta] => [playlistFontColor-proxy] => # [subtitleFontFace] => inherit [s3_browser] => false [fv-wp-flowplayer-submit] => SaveAllChanges [vi_login] => [vi_pass] => [css_writeout-http-afghanlive-net-wp-content] => 1547718155 [video_model_db_checked] => 7.3.6.727 [player_model_db_checked] => 7.3.6.727 [player_meta_model_db_checked] => 7.3.6.727 [video_meta_model_db_checked] => 7.3.6.727 [lightbox_force] => false [addon-video-intelligence] => Array ( [jwt] => (redacted) [time] => 1547714159 [publisherId] => (redacted) [enabled] => true [adstxt_timestamp] => 1547714166 [adstxt_status] => ok [adstxt_content] => vi.ai, 282140177984803, DIRECT # 41b5eef6 spotxchange.com, 74964, RESELLER, 7842df1d2fe2db34 # 41b5eef6 spotx.tv, 74964, RESELLER, 7842df1d2fe2db34 # 41b5eef6 spotxchange.com, 104684, RESELLER, 7842df1d2fe2db34 # 41b5eef6 spotx.tv, 104684, RESELLER, 7842df1d2fe2db34 # 41b5eef6 spotxchange.com, 122515, RESELLER, 7842df1d2fe2db34 # 41b5eef6 spotx.tv, 122515, RESELLER, 7842df1d2fe2db34 # 41b5eef6 freewheel.tv, 440657, RESELLER # 41b5eef6 freewheel.tv, 440673, RESELLER # 41b5eef6 freewheel.tv, 364193, RESELLER # 41b5eef6 freewheel.tv, 369249, RESELLER # 41b5eef6 rubiconproject.com, 15476, RESELLER, 0bfd66d529a55807 # 41b5eef6 smartadserver.com, 2776, RESELLER # 41b5eef6 pubmatic.com, 156830, RESELLER # 41b5eef6 google.com, pub-5617098146054077, RESELLER, f08c47fec0942fa0 # 41b5eef6 advertising.com, 24831, RESELLER # 41b5eef6 openx.com, 540362347, RESELLER, 6a698e2ec38604c6 [debug] => false ) ) DATABASE CREATE TABLE `PgTbfylSfv_player_players` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `player_name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `player_slug` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `videos` text COLLATE utf8mb4_unicode_ci NOT NULL, `ab` varchar(3) COLLATE utf8mb4_unicode_ci NOT NULL, `ad` text COLLATE utf8mb4_unicode_ci NOT NULL, `ad_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `ad_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `ad_skip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `align` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `author` bigint(20) unsigned NOT NULL DEFAULT '0', `autoplay` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `controlbar` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `copy_text` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL, `changed_by` bigint(20) unsigned NOT NULL DEFAULT '0', `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `embed` varchar(12) COLLATE utf8mb4_unicode_ci NOT NULL, `end_actions` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL, `end_action_value` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `hflip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `lightbox` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL, `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `playlist` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL, `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `qsel` varchar(25) COLLATE utf8mb4_unicode_ci NOT NULL, `share` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `share_title` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL, `share_url` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `speed` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `sticky` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `video_ads` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL, `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL, `width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, PRIMARY KEY (`id`) ) ENGINE=MyISAM AUTO_INCREMENT=16 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci CREATE TABLE `PgTbfylSfv_player_playermeta` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_player` bigint(20) unsigned NOT NULL DEFAULT '0', `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_player` (`id_player`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=MyISAM AUTO_INCREMENT=14 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci CREATE TABLE `PgTbfylSfv_player_videos` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `src` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `src1` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `src2` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `splash` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `splash_text` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `caption` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `end` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `mobile` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `rtmp` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `start` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, PRIMARY KEY (`id`), KEY `src` (`src`(191)), KEY `caption` (`caption`(191)) ) ENGINE=MyISAM AUTO_INCREMENT=16 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci CREATE TABLE `PgTbfylSfv_player_videometa` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_video` bigint(20) unsigned NOT NULL DEFAULT '0', `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_video` (`id_video`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=MyISAM AUTO_INCREMENT=3 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ### End System Info ###
Hello Nick,
I’m sorry to hear about your trouble, do it work when you load the editor on the post editing screen directly? You can place your cursor into the [fvplayer id="12341"] kind of shortcode and then hit the FV Player button on top of the editor. Of if you are using WordPress 5 with Gutenberg (block editor) you can just hit that button.
Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?
Can you install the Error Log Viewer plugin and see if any new errors show up in it every time you try to edit a player?
Thanks,
Martin
Hello Leho,
could you please check the JavaScript console for errors?
When you check the HTML source of your post editing page, can you see HTML like this?
<div style="display: none">
<div id="fv-player-shortcode-editor">
<div id="fv-player-shortcode-editor-editor">
<table>
<tr>
<td class="fv-player-shortcode-editor-left">
<div id="fv-player-shortcode-editor-preview">
<div id="fv-player-shortcode-editor-preview-spinner" class="fv-player-shortcode-editor-helper"></div>
<div id="fv-player-shortcode-editor-preview-no" class="fv-player-shortcode-editor-helper">
<h1>Add your video</h1>Could you please provide output of Settings -> FV Player Pro -> Tools -> System Info?
Thanks,
Martin
Hello Kelly,
please check if each file plays in its full length if you post it as a single audio track and not in a playlist.
Are you getting the same issue when you use these audio files?
https://cdn.foliovision.com/images/2017/01/book1-prelude02.mp3″
https://foliovision.com/video/Vivaldi%20-%20Spring%20from%20Four%20Seasons.mp3I tried to replicate that “Add Image” issue on WordPress 5, but it just worked no matter if I used Gutenberg (the new block editor) or if I installed Classic Editor plugin to bring the old editor back. Please open your browser console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), hit that button and see what error appears.
Thanks,
Martin
Hello halit,
please send over the information from Settings -> FV Player Pro -> Tools -> System Info.
Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.
Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?
Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs.
Thanks,
Martin
My workaround seems to work. I load a hidden video on the page to get videos to load in my popup. However I get a Javascript error on videos that tells me to check template function which says everything is good if I use it. https://goo.gl/FLWoSR It seems to only happen on a few recent videos. I am not sure if had something to do with recent fv player update I made or if just adding that hidden video to page could cause this error.
The error I am seeing in console also seems like it has something to do with it.
Hello Clement,
looking at these create table statements it appears you were able to insert 6 players with 1 video each before this issue has appeared.
Do you get the same problem if you try to insert just some random video source like “1”? Or does the issue only occur when you put in a real Vimeo video?
Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.
Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?
Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs.
Thanks,
Martin
Using Chrome, pre-roll ads are muted to allow auto-play.
However, when clicking the button to unmute, I get a javascript error (see image below). AND after the pre-roll, the video will NOT autoplay.Sometimes, even after click “Play” button, the video will still not play.
Hello Libby,
please enable Settings -> FV Player VAST -> Debug. Then open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), play the video and see what lines starting with “FV VAST” appear.
Thanks,
Martin
Hello Paul,
please check our playlist editing guide: https://foliovision.com/player/basic-setup/creating-playlists
At which exact step does the issue occur?
Please enable your web browser JavaScript console (here’s how to do it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis), then try to reproduce the error and see what appears on that console.
Please also provide output of Settings -> FV Player -> Tools -> System Info.
Thanks,
Martin
Hello Bruno,
could you please let us know about what you see on your browser console? Is there any error with FV Player JavaScript, or is the issue related to tiny MCE in Divi? We don’t have a new Divi version at hand.
We are also happy to help you resolving the issue right on your website, just order our pro support: https://foliovision.com/pro-support
You can also just create new FV Player instances on a new page where you won’t use the Divi page builder and then move the shortcode over to your page with Divi on it.
Thanks,
Martin
Hello Bruno,
I see that he use of player element IDs in our documentation is misleading as the ID changes. Next version of FV Player brings database storage of player configuration, making the fixed IDs possible.
The script which you are creating won’t help – not all browsers like video autoplay. For example Google Chrome will only permit muted autoplay unless you interacted with the video on the website before. You can read more on this topic here: https://foliovision.com/2018/05/video-autoplay-issues
FV Player already handles this properly and if you set a video to autoplay, it will autoplay with sound if it’s permitted, otherwise it will play muted.
The Divi issue will be partly solved with the new FV Player version. There you will be able to create new instances of our player on a dedicated FV Player screen in wp-admin and then only put a simple shortcode like [fvplayer id="54"] where you need it.
FV Player used to work with Divi, I wonder which Divi update could break it. I see it worked with version 3.0.40. There must be some JavaScript error. To obtian that please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Then load your post editing screen again and see if any error appears on that console. Then insert new FV Player using the FV Player Shortcode Editor and see if anything appears too.
Thanks,
Martin
Hello Deborah,
thank you for these videos. Do you remember which plugin were upgraded before this stopped working? There were not changes to this in FV Player for a while.
There must be some JavaScript error. To obtian that please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Then load your post editing screen again and see if any error appears on that console. Then insert new FV Player using the FV Player Shortcode Editor and see if anything appears too.
As a workaround you can create your FV Player shortcodes in a new page where you won’t use Divi and then just copy it over.
Next FV Player version will also feature a database storage of player configuration, so you will be able to create your players in a new FV Player wp-admin screen and then move over a simple [fvplayer id="54"] kind of shortcode.
Thanks,
Martin
Hello gavlexx,
please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Then try to load the link which you posted and see how many errors turn up. It looks like a problem wit the sortable-post-grid plugin.
You can execute fv_player_preload() manually on the console and see that it loads FV Player properly and it plays.
Thanks,
Martin
Hi Daniel!
Sorry to hear you are having trouble. Are you using FV Player shortcodes inside learnpress?
Did you notice any error on your browser console? Here’s how to check it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Thanks,
Lucia
Hello Pablo,
your screenshot looks like from a mobile phone. Please let us know
what mobile you are using.Are you getting the same issues even on a desktop computer? If so, please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Then try to build a new playlist on a new post and see if anything shows up on the console. There might be some error message which will help resolve this.
Thanks,
Martin
Hello Tiara,
please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Then start a new Post and hit the FV Player button. See if anything shows up on the console.
You can also try using our player on a new Page. Perhaps it’s works there. Then you will be able to copy-paste the [fvplayer…] shortcode from your page where you need it.
If resolving this issue quickly is important for your work and you want it fixed instantly, we are happy to have a look at your website and fix the issue for you. Just order our Pro support: https://foliovision.com/pro-support
Thanks,
Martin
Hello Michael,
please post the [fvplayer] shortcode you are using. That way we can check what video type it is.
Are you sure you had both FV Player and FV Player Pro updated to latest versions (7.2.8.727 and 7.2.0.727)?
Did you notice any error on your browser console? Here’s how to check it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
You mentioned you are using some paywall – do you mean these videos are simply placed on a post which only a paying member can open or is it FV Player Pay Per View or something else?
Thanks,
Martin
Hello Linda,
are you able to disable “Force iframe Embedding” now? I can check it for another 2 hours.
Did you noticed any errors on the browser console? Here’s how to get to that console: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Once you have it enabled load the page with your video and play it and see it anything comes up.
Thanks,
Martin
Hello David,
do you use any other plugin which works with fancyBox?
Do you see any error on the browse console? First open the console according to the instructions here: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Then open your page where you can see the issue, try to open lightbox and see if you get any error.
Thanks,
Martin
Hi Zain!
Thank you for the report. We could not reproduce the issue ourselves. Could you open the browser JavaScript console (how to: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), then close the popup and see if there is some error? Thanks,
Lucia
Hello Linda,
I’m sorry to hear about your issues, but I’m not able to reproduce these on our websites. But one of your screenshots shows FV Player Pro 6.6.7 running together with FV Player 7.2.1.727 which might cause some issues. When you run a combination like that, you also get this message in wp-admin, so it should be obvious that it’s causing issues:
“FV Player: Please upgrade to FV Player Pro version 7.1.14.727 or above!”
Please check if that one is not appearing.
And there is an upgrade available for FV Player Pro as well, so please just do that and everything will be back to normal.
I’m surprised that it worked in Firefox and not in Chrome. Please check the browser console for any errors. First open the console according to instructions from https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis and then reload the page where you can see the error and see if anything pops up.
Please send over a link to your website where we can see the issue.
Thanks,
Martin
Hi Doug!
Could you open the browser JavaScript console (how to: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), then close the popup and see if there is some error? Thanks,
Lucia
Hi Danny!
Thank you for the bug report. We haven’t encountered this yet on our end. Could you open the browser JavaScript console (how to: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), then close the popup and see if there is some error.
You can post screenshot here. We will not publish any sensitive information.
Thanks!
Lucia
Hello Jason,
please open the JavaScript console of your browser, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Then open the page with your video and play it. See if any error message for the subtitles comes up.
Also, do you see the subtitle button in the player control bar? It’s the “CC” button in the bottom right corner of the player: https://foliovision.com/player/demos/subtitles
Thanks,
Martin
Hello,
when I activate FV Player VAST i get this error on javascript console:ReferenceError: fv_video_intelligence_conf is not definedfv-player-vast.min.js:1:10416
and preroll doesn’t work.
Marco
Can you help me?
Hi Helpdesk,
I am not able to insert a video in the page in wordpress.
It just the following script in the visual mode.[fvplayer src=”https://s3.ap-south-1.amazonaws.com/Video.mp4 file instead of the video.
I just the sanity of the fw player installation and when doing check template got the following message.
{{
Template checker has changed. Just open any of your videos on your site and see if you get a red warning message about JavaScript not working.jQuery library found: https://eturnti.com/wp-includes/js/jquery/jquery.js?ver=1.12.4!
}}Is it that there is a duplicate jquery library somewhere in some plugin. I tried to but could not get it to work.
Using the following plugins
Async Social Sharing
Contact Form 7
Duplicate Post
Easy Custom Sidebars
Easy HTTPS (SSL) Redirection
FV Player
Gallery
MailChimp
Post Grid
Post Tags and Categories for Pages
Simple Membership After Login Redirection
Simple WordPress Membership
Tabs Responsive
Tabs Shortcode And Widgets
Theme My Login
WP Content Copy Protection & No Right Click
WP Gallery Custom Links
WP Popup PluginAlso I am using wordpress version 4.9.7 .
Please let me know how can i get fw player to be working. This was tested a day ago and it was working.
In between that i havent installed any extensions or plugins and cannot reason out why it is not working.
Issue 2 : Got this error today morning when trying to login into the wordpress but error pointed to fw player.
Fatal error: Call to undefined function get_plugins() in /home1/INKINXX/public_html/INKINXX.com/wp-content/plugins/fv-wordpress-flowplayer/includes/fp-api-private.php on line 356
and had to reinstall the fv player from the backend and reinstall it again to overcome.
Thanks,
Kiran
Hi there,
we are using your “PRO version” plugin with the famous Newspaper theme.
Using the visual composer bundle with theme, we are getting a javascript error (only if your plugin is activated), trying to use a modal visual editor.Uncaught TypeError: Cannot read property ‘activeEditor’ of undefined
var editor = window.tinymce.activeEditor;Do you have any workaround?
Regards
Hello Martin,
unfortunatly most of the users visits our home page one time so we need that ads start the first time olso! In Crome I found a lot of javascript error (after open the console). You can view the screen recording at this link: https://we.tl/EhME1DDTmW
In addition on iOS some time doesn’t work the play button, it seem as disabled.
Could you check and let me know if there is any possibility tio solve the issues… Thanks
Marco
Hello Aleksandr,
we had a look and the fullscreen issue is caused by the fact that you are loading the player in an iframe. What is the reason for doing that? It’s probably cause of the issues Lucia was having – I’m seeing no issues on iPad with iOS 9.2 nor 11.2.
Anyway, you are also not using the latest FV Player version – please upgrade, as we improved the handling of the fullscreen functionality when the player is loaded in the iframe. It will use the iOS native video player, but at least it will work.
Going back to your original questions:
1) I think I just answered that one.
2) If you have to use iframe for the video, could you please at least use the FV Player iframe embed function? https://foliovision.com/player/basic-setup/using-iframe-embedding We can work on improving that one at least, although I’m not 100% sure, perhaps the iframe responsiveness has to be handled in the document which inserts the iframe.
3) Could you please check the browser javascript console to see what error comes up when it happens? Here’s how: Using Your Browser to Diagnose JavaScript Errors
I tried to load the page multiple time, but the video always appeared.
4) These are the resposnive dimensions, if you put in 1280×720 pixels, the videos will keep the 16:9 ratio. However if you use iframe, then it might get tricky.
Thanks,
Martin
It looks like the FV Player plugin is clashing with the Cookie Law Bar plugin, (https://wordpress.org/support/plugin/cookie-law-bar/) causing some Javascript/JQuery problems. When both are enabled, this is happening:
Uncaught Error: Syntax error, unrecognized expression: > div.slide” data-cycletwo-log=”false” ></p>
<div class=
at Function.fa.error (jquery.js?ver=1.12.4:2)
at fa.tokenize (jquery.js?ver=1.12.4:2)
at Function.fa (jquery.js?ver=1.12.4:2)
at Function.a.find (jquery-migrate.min.js?ver=1.4.1:2)
at a.fn.init.find (jquery.js?ver=1.12.4:2)
at a.fn.init.a.fn.find (jquery-migrate.min.js?ver=1.4.1:2)
at Object.addInitialSlides (jquery.cycletwo.js?ver=4.9.5:91)
at HTMLDivElement.<anonymous> (jquery.cycletwo.js?ver=4.9.5:72)
at Function.each (jquery.js?ver=1.12.4:2)
at a.fn.init.each (jquery.js?ver=1.12.4:2)and some of the functions of cookie law bar no longer function. I’ve flagged this also in the support forum for Cookie Law Bar:
The site is in a development environment right now so it’s not open to the public (restricted by IP currently).
The error is a php error when debugging is turned on (wp_debug). It’s not a javascript error. I would assume you can get the same error on your site or any wordpress site by hitting any 404 page for example https://foliovision.com/fwaegowaiehgowegwg with wp_debug set to true or if you check the debug log. The issue is due to the 404 page not having a specific post object.
Hello watchthepix,
yes, you should be seeing a note in FV Player Pro settings that only the “Exoclick zone ID” part of Exoclick ad code is required.
However I see that you get following error on your website on the JavaScript console:
invideo.js?ver=4.9.4:6 Uncaught TypeError: $f.addPlugin is not a function at invideo.js?ver=4.9.4:6Please submit that to Exoclick ads support, it seems as if they are trying some extra ad initialization. They try to use some addPlugin call of Flowplayer which doesn’t exist – it’s something that existed in Flowplayer 3, but not in Flowplayer 6, which is the core of FV Player. It seems to me that their video player detection code is flawed, as they seem to work with Flowplayer 5 too, which is not that far from Flowplayer 6.
Thanks,
Martin
Hello Dennis,
thank you for the video. Actually the “Default Expiration Time” setting only applies when not using “Amazon S3 Ajax (Pro)”. We should be hiding that setting for users who enable “Amazon S3 Ajax (Pro)”.
So your video shows that it actually worked for you this time and as I explained increasing the timeout won’t change anything. You can even see the video request which ended up with HTTP 403 error – because the link has timed out.
So I wonder why it wasn’t working for you before, specially as you have cache disabled in your browser and you should always be getting fresh JavaScript files.
You can test https://foliovision.com/player/demos/amazon-signed-urls by playing that video right there, then pausing it and coming back later. That will show if the issue is related to your website or to FV Player Pro code or to your specific situation somehow.
Blocking mouse right click might discourage some users, but you can still get at the page HTML code by looking for that function in the web browser menu.
FV Player dones’t work with PHP session. The PHP session takes place between the browser and the server hosting the website, while your videos are hosted on AWS, so it don’t see how that could be related.
Thanks,
Martin
Hello Dennis,
the query string version in the JavaScript file makes sure you are always using the latest up to date code of any plugin (once it’s updated in wp-admin).
So there is a slim chance that you are simply not getting the latest FV Player Pro JavaScript code and that’s why the video playback doesn’t recover for you. But I think the issue might be with your system clock, we need to see what you get with the latest FV Player Pro on your JavaScript console, as described in my post: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/html5-network-error#post-63006
Thanks,
Martin
Hello Dennis,
thank you, that proves that the video URL is loaded with Ajax as it should be. But I’m not sure why the video error is not detected properly and why it won’t try to reload the video for you.
Could you please reinstall FV Player Pro from a fresh ZIP file which get here? https://foliovision.com/my-licenses -> “Download FV Player Pro”
Then you will see a log on the browser JavaScript console (it’s the first tab of Developer Tools named “Console”) when the video error occurs and why it didn’t occur. I’m attaching a screenshot of what I’m getting on https://foliovision.com/player/demos/amazon-signed-urls So we will need to see these console log messages, mainly the “fv-player-ajax-video-error” ones.
I noticed your are stripping the query string versions (here’s why no to do so: How to use WordPress with CDN), so please also make sure you clear your browser cache.
Thanks,
Martin
Hello Dennis,
please check the wp-admin -> Plugins screen. There you will find both “FV Player” and “FV Player Pro”. The FV Player Pro version needs to be 0.9.14 in order for it to reload the video and FV Player needs to be 6.4 to make sure the full error message won’t appear.
However the issue seems to be that there is a problem with how FV Player Pro parses your video URLs.
Please check your page HTML and see if you find “dynamic_domains” JavaScript array with “region-nae.s3.amazonaws.com/{YOUR BUCKET NAME}” as one of the values.
We need the following to be able to check:
* exact shortcode which you are using (mainly the video URL part)
* “Amazon Bucket” field content from Settings -> FV Player -> Hosting -> Amazon S3 Proteted ContentPlease send these over, we won’t publish it, or you can use https://revealit.me service (no registration required, really easy to use and also secure) to do so.
Thanks,
Martin
It will save with simple words and numbers or if I just have the name field filled and everything else empty.
The url seems to stay the same it just redirects to the page in the screenshot
http://mydomain.com/wp-admin/options-general.php?page=fvplayer#postbox-container-tab_video_ads
Its same result with javascript disabled.I don’t see any php errors in the logs for today or any since install that seem related to that.
I just noticed that it saves with videos hosted directly on server.
http://mydomain.com/wp-content/uploads/2018/01/WhatsApp-Video-2018-01-21-at-11.56.05-AM-1-1.mp4
I thought it could use youtube or vimeo video as ads too.Maybe I should try to reinstall?
Hello Ran,
could you please let us know what exact links and video URLs are you entering? A screenshot with the values would help too (if you log in to our forums you will be able to upload images).
What happens if you just try to add simple words or numbers?
Also, what page does it go to when you say it’s a 404 error page? A screenshot would come handy as well, but it has to show the browser location bar.
What other plugins are out using?
Does it also happen with disabled JavaScript?
Thanks,
Martin
Hello again Martin is this the correct html to copy? I’m still working on the CSS additions you mentioned. Thank you so much for your help!!!
<![CDATA[*/var fv_flowplayer_conf={"fullscreen":"1","swf":"\/\/christianjournal.net\/wp-content\/plugins\/fv-wordpress-flowplayer\/flowplayer\/flowplayer.swf?ver=6.3.10","swfHls":"\/\/christianjournal.net\/wp-content\/plugins\/fv-wordpress-flowplayer\/flowplayer\/flowplayerhls.swf?ver=6.3.10","embed":{"library":"\/\/christianjournal.net\/wp-content\/plugins\/fv-wordpress-flowplayer\/flowplayer\/fv-flowplayer.min.js","script":"\/\/christianjournal.net\/wp-content\/plugins\/fv-wordpress-flowplayer\/flowplayer\/embed.min.js","skin":"\/\/christianjournal.net\/wp-content\/plugins\/fv-wordpress-flowplayer\/css\/flowplayer.css","swf":"\/\/christianjournal.net\/wp-content\/plugins\/fv-wordpress-flowplayer\/flowplayer\/flowplayer.swf?ver=6.3.10","swfHls":"\/\/christianjournal.net\/wp-content\/plugins\/fv-wordpress-flowplayer\/flowplayer\/flowplayerhls.swf?ver=6.3.10"},"speeds":[0.25,0.5,0.75,1,1.25,1.5,1.75,2],"video_hash_links":"","key":"$116471958910365","safety_resize":"1","logo":"https:\/\/christianjournal.net\/wp-content\/uploads\/2017\/10\/Christian-Journal-Logo-video.png","volume":"1","mobile_native_fullscreen":"","mobile_force_fullscreen":""};var fv_flowplayer_translations={"0":"","1":"Video loading aborted","2":"Network error","3":"Video not properly encoded","4":"Video file not found","5":"Unsupported video","6":"Skin not found","7":"SWF file not found","8":"Subtitles not found","9":"Invalid RTMP URL","10":"Unsupported video format. Try installing Adobe Flash.","11":"Click to watch the video","12":"[This post contains video, click to play]","video_expired":"<h2>Video file expired.<br \/>Please reload the page and play it again.<\/h2>","unsupported_format":"<h2>Unsupported video format.<br \/>Please use a Flash compatible device.<\/h2>","mobile_browser_detected_1":"Mobile browser detected, serving low bandwidth video.","mobile_browser_detected_2":"Click here","mobile_browser_detected_3":"for full quality.","live_stream_failed":"<h2>Live stream load failed.<\/h2><h3>Please try again later, perhaps the stream is currently offline.<\/h3>","live_stream_failed_2":"<h2>Live stream load failed.<\/h2><h3>Please try again later, perhaps the stream is currently offline.<\/h3>","what_is_wrong":"Please tell us what is wrong :","full_sentence":"Please give us more information (a full sentence) so we can help you better","error_JSON":"Admin: Error parsing JSON","no_support_IE9":"Admin: Video checker doesn't support IE 9.","check_failed":"Admin: Check failed.","playlist_current":"Now Playing","video_issues":"Video Issues","link_copied":"Video Link Copied to Clipboard","embed_copied":"Embed Code Copied to Clipboard","subtitles_disabled":"Subtitles disabled","subtitles_switched":"Subtitles switched to ","warning_iphone_subs":"This video has subtitles, that are not supported on your device.","warning_unstable_android":"You are using an old Android device. If you experience issues with the video please use Firefox<\/a>. Why?<\/a>","warning_old_safari":"You are using an old Safari browser. If you experience issues with the video please use Firefox<\/a> or other modern browser. Why?<\/a>"};var fv_fp_ajaxurl="https:\/\/christianjournal.net\/wp-admin\/admin-ajax.php";var fv_flowplayer_playlists=[];var fv_flowplayer_ad={"wpfp_f36494e1c64f679aabf6832b9723fb25":{"html":"<div class='wpfp_custom_ad_content' style='width: 100%; height: ; display:block;'>\n\t\t<div class='fv_fp_close'><\/a><\/div>\n\t\t\t<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- responsive google ad -->\r\n<ins class=\"adsbygoogle\"\r\n style=\"display:block\"\r\n data-ad-client=\"ca-pub-9444855906373320\"\r\n data-ad-slot=\"8961221893\"\r\n data-ad-format=\"auto\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n\t\t<\/div>","width":"100%","height":""}};/*]]>*/</script> <script type="text/javascript" src="https://christianjournal.net/wp-content/cache/minify/0d3b9.js?x16958"></script> <script type='text/javascript'>/*<![CDATA[*/var fv_player_pro={"ajaxurl":"https:\/\/christianjournal.net\/wp-admin\/admin-ajax.php","autoplay_once":"","chapters":[],"cloudfront":[""],"debug":"","lightbox_images":"","playlist":[],"start_end":[],"video_ads":{"wpfp_f36494e1c64f679aabf6832b9723fb25":[]},"youtube":"","video_ads_skip":"0"};var fv_player_pro_js_translations={"ad_duration":"This ad will end in 0 seconds","invalid_youtube":"Invalid Youtube video ID.","reload_page":"Please reload the page and try again.","reload_page_later":"Please reload the page and try again in a couple of minutes. ","required_type":"Couldn't find the required video type","skip_ad":"Skip","video_decryption_e":"Flash: Video Decryption Error.","video_expired":"Video file expired.<br \/>Please reload the page and play it again.","video_loaded":"Video loaded, click to play."};/*]]>*/</script> <script type="text/javascript" src="https://christianjournal.net/wp-content/cache/minify/51771.js?x16958"></script> <script type='text/javascript'>var fv_player_lightbox={"lightbox_images":"1"};</script> <script type="text/javascript" src="https://christianjournal.net/wp-content/cache/minify/f8e3f.js?x16958"></script>
Hello Team,
We are using video and Vast at this link:
http://ameinfo.com/money/banking-finance/video-qatar-crisis-means-middle-easts-biggest-bank/The video is failing to load and showing JavasSript errors in the console.
I tried the steps you mensioning to troubleshooting JavaScript:
https://foliovision.com/troubleshooting-javascript-errorsI did the steps here:
http://ameinfo.com/wp-content/adspage.htmlBut the same error still appears after reaching point 8. “Now remove the <!–DIS …. END–> HTML comment around jquery.js, jquery-migrate.min.js, fv-flowplayer.min.js, fv_player_pro.min.js.”
Could you check it please?
I attached the error we are facing.
Best,
Hello Gabriel,
You could check our guide Troubleshooting Javascript Errors. It should help you determine which scripts might be causing this (when the issue appears).
Thanks,
Eduard
Hello tabs,
We did some analysis of your issue and actually, the video can be played on mobile, but the area that can be tapped is very small and it’s hard to hit it.
It seems that you have some JavaScript which prevents the clicks/taps on the player. You did something to hide the play button (with the current icon being the part of the splash image) and the loading animation, so there is a chance this broke something else too.
If you are unaware of any JavaScript that could be causing this, you could try these troubleshooting steps:
- Switching to one of the default templates (for example Twenty Sixteen) and try it again on mobile
- Checking if it’s not caused by another plugin by turning them off one by one and testing
- Saving the HTML and then taking it apart until you can see which JavaScript is causing the issu. More info in this guide – Troubleshooting Javascript Errors
- You can also purchase a Pro Support Incident ticket and we’ll fix the issue on your website for you
Thanks,
Eduard
Eduard,
Thank you so much for the reply and for the tip about MPEG-DASH (which I’ve been using for a bit now).
I figured out that CloudFlare’s “Rocket Loader” was messing up the Javascript on the page. I disable it and everything seems to be working normally now.
Hopefully this helps any other CloudFlare users running into the HTML 5 error.
Thanks again for such a great product and for the support!!
Rob
Hello Scott,
we use Genesis as well. Are you saying that we just need to install Genesis on a clean WordPress site and we will see the issue?
Could you please check for any errors on your JavaScript console? Simply open the console, load the page, open the image in lightbox and try to close it – will you get any error on console? Here’s how to get that JavaScript console: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
We are also happy to solve the issue right on your website (the fix will work for all websites unless there is something really special in your code) with priority if you purchase our Pro support: http://foliovision.com/pro-support
Thanks,
Martin
Hello Tyler,
here’s how you can check your browser error console: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
You might see some error there which will explain what is going on.
There is chance the old SEO Images will still work in Firefox.
Thanks,
Martin
Hello Tasos,
do you see any error on the browser console when the stream cannot be played? Here’s how to check your browser console: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Thanks,
Martin
Hello Mike,
seems like your message from 3 days ago was not answered, sorry about that!
I opened your site and I can see you have enabled FV Player VAST debugging mode, but I still see Autoptimize is also enabled.
However currently I’m getting these video ads playing. I tried to load the page three times and it always worked. I used Chrome 61 on Windows 10 and Firefox on Windows 10.
If you check the browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), you should see this when you play the video and it comes to the midroll time:
FV VAST load (0,html5) https://servedbyadbutler.com/vast.spark?setID=4313&ID=168850&pid=42495
VAST Ads init.
VAST Ads loaded.
VAST Ad event: loaded
VAST Ad event: contentPauseRequested
VAST Ad ContentPauseRequested for real!
VAST Ad event: impression
VAST Ad event: start
…
VAST Ad event: allAdsCompletedI think now I know why your question was not answered, I remember asking you more details about Autoptimize, but I guess I just never sent it by accident –
We used Autoptimize before and didn’t had issues with it, but we then switched back to using WP Rocket JS/CSS combine and minify features.
But now that your video ads play for me, I don’t think there is an issue with Autoptimize here. Only thing I wouldn’t recommend in it is only excluding FV Player scripts from it and not excluding FV Player VAST or vice versa. But that doesn’t seem to be the case here.
Are you sure you are not using any ad blocker?
Thanks,
Martin
Hi Eduard,
We were discussing the issue with Vimeo and it looks like it is a result of the way the Vimeo CDN works. I’m attaching their message here:
“I’ve spent some time testing this issue with our engineering team, and unfortunately we haven’t been able to replicate, even after multiple tries. Our engineering team suspects this may be related to the way FolioVision Pro player handles our CDN switching logic.
For background, we utilize multiple CDN’s for redundancy: if one CDN encounters an issue, or your connection favors a different CDN, we fall back to another one, which is what you noticed in the debug log. However, this has been the case for quite some time, so it’s strange to hear that this issue recently surfaced.”Per their instructions I watched one of those videos with the JavaScript Error Console Open and we saw the errors in the attached image. As noted the ones in the box happened right when the video started, and the ones below it happened right when the video froze and we got the dash error.
We are using the latest version of FV Player Pro (0.8.26) and WP Rocket (although when this screenshot was taken WP Rocket JS Minification was turned off)
Any information on that would be appreciated, if you still need a login into the site please just let me know.
Thanks,
-Simon
Hi Miles,
I checked both videos and they seem to be working fine. However, my colleague checked it on Monday and he saw a JavaScript error in the site code. It was the call for a “base64” JavaScript function in the footer signup form and such function doesn’t exist.
Thanks,
Eduard
Hello Steve,
sorry about the delay, could you please let us know if you see any errors on your browser debug console? Here’s how you access it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
It’s also happening with some default WordPress theme?
What other troubleshooting steps did you make?
We call the wp_enqueue_media() function in controller/backend.php where it runs in a fv_flowplayer_admin_scripts() function which hooks on admin_enqueue_scripts, so that should be fine.
Second time we call it in here: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/models/widget.php#L90
If you know a bit of PHP could you please comment out that line and see if it help? It shouldn’t matter as it only shows up in Appearance -> Widgets, but perhaps you use some plugin which loads widgets on post editing screen?
We will be also happy to get the issue fixed right on your website if you order our Pro support: http://foliovision.com/pro-support
Thanks,
Martin
Hi Deborah,
I’m sorry but I still can’t see the Javascript errors. Could you please send a screenshot?
Thanks,
Eduard
Yes. I did check that. But it only says the following:
Template checker has changed. Just open any of your videos on your site and see if you get a red warning message about JavaScript not working. (I don’t see that, just the textual error message (when logged in to WP) in place of my videos on the home page of the blog. Individual post pages are fine.
FV Flowplayer script found: http://guitaranimal.com/wp/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js?ver=6.0.5.23!
jQuery library found: http://guitaranimal.com/wp/wp-includes/js/jquery/jquery.js?ver=1.12.4!
That’s just the point. The test videos are in the posts and should show up on the homepage as well. Instead of the videos, you see the Javascript error in the text of the posts. The error says: AB Loop-+Admin JavaScript warning:I’m sorry, your JavaScript appears to be broken. Please use “Check template” in plugin settings, read our troubleshooting guide, troubleshooting guide for programmers or order our pro…
Hi Deborah,
Looks like you have removed the video from the homepage, because I don’t see it there. I also don’t see any Javascript error related to our video player.
Thanks,
Eduard
I’m a licensed user. Setting up a new site. The player is working fine on individual blog post pages, but not on the homepage. Instead of the videos, it’s showing a javascript error as the text of the post. Any help would be greatly appreciated. Here’s a link to the test site: http://guitaranimal.com/wp/
Thanks!
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