Cannot edit player

Hello Nick,

I’m sorry to hear about your trouble, do it work when you load the editor on the post editing screen directly? You can place your cursor into the [fvplayer id="12341"] kind of shortcode and then hit the FV Player button on top of the editor. Of if you are using WordPress 5 with Gutenberg (block editor) you can just hit that button.

Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

Can you install the Error Log Viewer plugin and see if any new errors show up in it every time you try to edit a player?

Thanks,
Martin

Hello Nikolaos,

so far I didn’t experience such issues when using WordPress 5.0.

That 404 issue doesn’t seem like it, however what resource URL does it occur for?

We are happy to fix the editing issue for you directly on your website, just order the Pro support here: https://foliovision.com/pro-support

Or we can also continue helping you with the troubleshooting. Does the issue go away if you deactivate all the other plugins?

Thanks,
Martin

Hello Nikolaos,

it’s a strange issue. That URL is the standard endpoint for the WP Ajax. So it has to exist. I tried to open that URL and it it gives back HTTP 400 (Bad request) properly. So I wonder why does it return HTTP 404 (Not found) when using FV Player.

Please go to your site wp-admin do a right mouse click in it and select “View source code”. You will see the page HTML code. Can you search there for admin-ajax.php and let us know what you find? These should be full URL somewhere which might be different than standard /wp-admin/admin-ajax.php

This could be caused by some security hardening.

Thanks,
Martin