Add Video button malfunctionning

Hello liwei,

I don’t see any problem on your screenshot.

What do you mean that it won’t open anything? Did you paste some video URL into the “Video” field and then it wouldn’t slow it in preview?

Does it save properly? When you use that shortcode in a post does it work?

Here’s our usage guide which you can use also for WordPress 5, but you have to add FV Player as the block first: https://foliovision.com/player/basic-setup/start-up-guide#insert-videos

Thanks,
Martin

Hello Al,

what I suggested above was a troubleshooting step. I was hoping to hear back from liwei to be able to fix the issue.

Could you please check if there is any JavaScript error occurring when the Media Library doesn’t open for you? To check that you need to open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error there.

Thanks,
Martin

Hello Al,

thank you for sending that over, it suggests that the WP Media Library is not available on your post editing screen. Are you using any page builder or anything that alters the editing interface of WP Media Library? Cold you please send over a screenshot of your post editing screen?

Thanks,
Martin

Hello liwei and Al,

I see, we forgot to include the WP Media Library scripts on that wp-admin -> FV Player screen. FV Player 7.3.7.727 which will be released today will fix the issue for you.

Thanks,
Martin