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I have to disable the pro extension for my videos to play or else they don’t even show on the video pages.
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Hello Jay,
could you please re-enable it now and send over the link to your page to have a look? I can check it quickly in the next couple of hours.
Alternatively could you please check if there is any JavaScript error occurring when the video doesn’t show for you? To check that you need to open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error there.
Please also provide output of Settings -> FV Player Pro -> Tools -> System Info.
Thanks,
Martin
Thanks Martin, Info provided via email
Hello Jay,
thank you for the email, I do see this JavaScript error on your website:
“Uncaught SyntaxError: Unexpected token s in JSON at position 1″
I can see that there is some issue with HTML code on your website. I checked that exact URL which you sent over in Google Search Engine Results Page cache and I can see that while previously all the HTML attributes were properly enclosed in ” and ‘ suddenly these quotes are removed entirely.
For example what was
data-embed="false"
before, is now just:
data-embed=false
And that’s causing the bug.
I see you are using W3 Total Cache. Please check its settings and disable the HTML code minification of any sort. That will help.
W3 Total Cache is a complex plugin by the way. Way too complex. What works best for us is WP Rocket (a paid plugin, but at least it’s maintaned, the accept our bugfixes too) where we:
* set JavaScript to use the deferred loading
* set CSS to use the asynchronous loading (along with a critical CSS which WP Rocket can auto-generate)
* LazyLoad the images
* use the Preload botWhat way we get close to 100 Google PageSpeed scores on desktop and it helps a lot on mobile too. It used to give us 95 scores on mobile not long ago, but now PageSpeed also checks the CSS and JS rendering/execution times, so the site optimization got more difficult, but at least PageSpeed is finaly an useful score.
Thanks,
Martin
Thanks,
That Html box was not checked in W3.
I disabled the W3 and the videos are still not back.
I will revert to previous version of FV player to see if it changes.
Jay
Martin,
in fact after disabling W3 and clearing cache your app works again thank you ?
Jay
Hello Jay,
if you had a cache plugin installed, you might need it for your site to operate smootly when there is a traffic peak.
I would recommend you either put W3 Total Cache back on and figure out the HTML issue, or install WP Fastest Cache, or WP Super Cache or WP Rocket if you want a paid plugin with support.
Thanks,
Martin
Awesome thank you!
Jay
