html5: Video file not found

Michael C. 6 years, 1 month ago

I just updated FV Player Pro on my website.

Now all the videos show look like they are going to play, but then go the above picture saying the html5: Video File not found.

Then, if I refresh the browser window (chrome on iOS) – the video plays fine.

These are all videos behind a paywall, and I would prefer customer don’t have to refresh every time to watch a video.

html5_FVP

Viewing 3 replies - 1 through 3 (of 3 total)

Michael C. 6 years ago

Thanks for any help on this.

-Mike

Michael C. 6 years ago

I rolled back to V 6.6.6 and it is working again. (Nice roll back feature by the way!)

I liked the look of the new player though, so any help here would be much appreciated!

Martin 6 years ago

Hello Michael,

please post the [fvplayer] shortcode you are using. That way we can check what video type it is.

Are you sure you had both FV Player and FV Player Pro updated to latest versions (7.2.8.727 and 7.2.0.727)?

Did you notice any error on your browser console? Here’s how to check it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

You mentioned you are using some paywall – do you mean these videos are simply placed on a post which only a paying member can open or is it FV Player Pay Per View or something else?

Thanks,
Martin

Viewing 3 replies - 1 through 3 (of 3 total)