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Add image button broken, beginning of file is chopped off in autoplay playlist

Foliovision › Forums › FV Player › Troubleshooting › Add image button broken, beginning of file is chopped off in autoplay playlist

  • Kelly R. 6 years, 4 months ago

    New user, setting up multiple short files to play in a playlist, set to auto-change so they run seamlessly. Each file has a chapter heading Chapter 1, Chapter 2 and that plus the first few words are cut off when player starts new track.

    Also, the “Add Image: button doe snothing when you press it – I am unable to choose an image for the playlist item. Using FF and Chrome, same issues. Cache has been cleared.

    Thanks in advance for the help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Martin 6 years ago

    Hello Kelly,

    please let us know what video types are used in that playlist. Are these self-hosted, Vimeo or YouTube?

    What WordPress version are you using? Best if you can just provide output of Settings -> FV Player Pro -> Tools -> System info.

    Thanks,
    Martin

    Kelly R. 6 years ago

    The videos are self-hosted, on a secured Wowza Media Server, using streamlock, and are mp3s.

    ### Begin System Info ###
    
    ## Please include this information when posting support requests ##
    
    Multisite:                No
    
    SITE_URL:                 https://spectrumaudiobooks.com
    HOME_URL:                 https://spectrumaudiobooks.com
    
    FV Player version:        7.3.4.727
    FV Player core version:   7.2.7.1
    FV Player license:        Valid (next check 2018-12-20 22:55:20 GMT)
    
    FV Player Pro version:    7.3.4.727
    FV Player Pro license:    Valid (next check 2018-12-20 22:55:20 GMT)
    
    WordPress Version:        5.0.2
    Permalink Structure:      /%postname%/
    Active Theme:             Booklovers 1.3
    
    Browser:                  Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0
    PHP Version:              7.2.13
    MySQL Version:            5.5.5-10.2.19-MariaDB
    Web Server Info:          Apache
    
    WordPress Memory Limit:   40M
    PHP Safe Mode:            No
    PHP Memory Limit:         268435456
    PHP Upload Max Size:      100M
    PHP Post Max Size:        100M
    PHP Upload Max Filesize:  100M
    PHP Time Limit:           180
    PHP Max Input Vars:       100000
    PHP Arg Separator:        &
    PHP Allow URL File Open:  Yes
    WP_DEBUG:                 Disabled
    
    DISPLAY ERRORS:           N/A
    cURL:                     Your server supports cURL.
    
    ACTIVE PLUGINS:
    
    Ads for WPBakery Page Builder (formerly Visual Composer): 1.0.4
    Advanced Ads: 1.10.12
    Akismet Anti-Spam: 4.1
    All In One SEO Pack: 2.10.1
    Annual Archive: 1.5.2
    Booked: 2.2.2
    Booked Add-On: Front-End Agents: 1.1.15
    Booked Add-On: WooCommerce Payments: 1.5
    Classic Editor: 1.3
    Coming Soon Page & Maintenance Mode by SeedProd: 5.0.23
    Cookie Notice: 1.2.45
    Duplicate Page: 3.1
    Essential Grid: 2.1.6.1
    FV Player: 7.3.4.727
    FV Player Pro: 7.3.4.727
    Jetpack by WordPress.com: 6.8.1
    MailChimp for WordPress: 4.3.2
    Ninja Forms: 3.3.20
    Ninja Forms - Addon Manager: 3.0.13
    Ninja Forms - File Uploads: 3.0.22
    OptinMonster API: 1.5.3
    Regenerate Thumbnails: 3.0.2
    Slider Revolution: 5.4.5.2
    Social Media and Share Icons (Ultimate Social Media): 2.1.0
    The Events Calendar: 4.7.3
    ThemeREX Utilities: 3.0
    VaultPress: 1.9.7
    WooCommerce: 3.5.3
    Wordfence Security: 7.1.18
    WordPress Social Login: 2.3.3
    WPBakery Page Builder: 5.5.5
    WPForms Lite: 1.5.0.4
    WP Instagram Widget: 2.0.3
    WP Mail SMTP: 1.4.1
    WP RSS Aggregator: 4.11.4
    WP Super Cache: 1.6.4
    
    SETTINGS
    
    Array
    (
        [notice_new_lightbox] => 1
        [notice_db] => 1
        [autoplay] => true
        [googleanalytics] => 
        [key] => (redacted)
        [logo] => https://spectrumaudiobooks.com/wp-content/uploads/2018/10/logoSQUARE.png
        [rtmp] => https://5a3b69ca0633d.streamlock.net:8443
        [auto_buffering] => true
        [disableembedding] => true
        [disablesharing] => true
        [disable_video_hash_links] => true
        [popupbox] => false
        [allowfullscreen] => true
        [allowuploads] => true
        [postthumbnail] => false
        [tgt] => backgroundcolor
        [backgroundColor] => #333333
        [canvas] => #000000
        [sliderColor] => #ffffff
        [durationColor] => #eeeeee
        [timeColor] => #eeeeee
        [progressColor] => #bb0000
        [bufferColor] => #eeeeee
        [timelineColor] => #666666
        [borderColor] => #666666
        [hasBorder] => false
        [adTextColor] => #888888
        [adLinksColor] => #ff3333
        [subtitleBgColor] => rgba(0,0,0,1.00)
        [subtitleSize] => 16
        [playlistBgColor] => #808080
        [playlistFontColor] => #
        [playlistSelectedColor] => #145793
        [logoPosition] => top-right
        [parse_commas] => false
        [width] => 640
        [height] => 360
        [engine] => false
        [font-face] => Tahoma, Geneva, sans-serif
        [ad] => 
        [ad_width] => 0
        [ad_height] => 0
        [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; }
    .wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative }
        [ad_show_after] => 0
        [disable_videochecker] => true
        [interface] => Array
            (
                [ads] => false
                [align] => false
                [autoplay] => false
                [controlbar] => false
                [embed] => false
                [live] => false
                [mobile] => false
                [playlist_advance] => true
                [playlist] => false
                [playlist_captions] => false
                [share] => false
                [speed] => true
                [splash_text] => false
                [subtitles] => false
                [sticky] => false
                [end_actions] => false
                [lightbox] => false
                [ab] => false
                [shortcode_editor_old] => false
                [popup] => true
            )
    
        [amazon_bucket] => Array
            (
                [0] => 
            )
    
        [amazon_key] => (redacted, 1)
        [amazon_secret] => (redacted, 1)
        [amazon_region] => Array
            (
                [0] => 
            )
    
        [amazon_expire] => 5
        [amazon_expire_force] => false
        [fixed_size] => false
        [js-everywhere] => false
        [marginBottom] => 28
        [ui_play_button] => true
        [volume] => 0.7
        [player-position] => 
        [playlist_advance] => false
        [sharing_email_text] => Check out the amazing video here
        [liststyle] => horizontal
        [ui_speed_increment] => 0.25
        [popups_default] => no
        [email_lists] => Array
            (
                [#fv_list_dummy_key#] => Array
                    (
                        [title] => 
                        [description] => 
                        [first_name] => 0
                        [last_name] => 0
                        [disabled] => 0
                    )
    
                [0] => Array
                    (
                        [title] => 
                        [description] => 
                        [first_name] => 0
                        [last_name] => 0
                        [disabled] => 0
                    )
    
                [1] => Array
                    (
                        [title] => Subscribe to list one
                        [description] => Two good reasons to subscribe right now
                        [first_name] => 1
                        [last_name] => 0
                        [disabled] => 0
                    )
    
            )
    
        [sticky_video] => true
        [sticky_place] => right-bottom
        [sticky_width] => 380
        [playlist-design] => 2017 visible-captions
        [skin-slim] => Array
            (
                [progressColor] => #145793
            )
    
        [skin-youtuby] => Array
            (
                [progressColor] => #bb0000
            )
    
        [skin-custom] => Array
            (
                [hasBorder] => false
                [bottom-fs] => false
                [borderColor] => #666666
                [marginBottom] => 2.8
                [bufferColor] => #eeeeee
                [canvas] => #000000
                [backgroundColor] => rgba(51,51,51,1.00)
                [font-face] => Tahoma, Geneva, sans-serif
                [player-position] => 
                [progressColor] => #145793
                [timeColor] => #eeeeee
                [durationColor] => #eeeeee
                [design-timeline] =>  
                [design-icons] =>  
            )
    
        [skin] => custom
        [hlsjs] => true
        [lightbox_images] => false
        [lightbox_improve_galleries] => false
        [mailchimp_api] => 
        [mailchimp_list] => 
        [mailchimp_label] => Subscribe for updates
        [version] => 7.3.4.727
        [css_writeout-https-spectrumaudiobooks-com-wp-content] => 1545260119
        [video_model_db_checked] => 7.3.4.727
        [player_model_db_checked] => 7.3.4.727
        [player_meta_model_db_checked] => 7.3.4.727
        [video_meta_model_db_checked] => 7.3.4.727
        [pro] => Array
            (
                [quality] => ,
                [video_ads_default] => no
                [video_ads_postroll_default] => no
                [video_ads_skip] => 5
                [video_ads_skip_minimum] => 10
                [interface] => Array
                    (
                        [chapters] => false
                        [copy_text] => false
                        [hflip] => false
                    )
    
                [autoplay_once] => false
                [start_end] => false
                [autoplay_scroll] => false
                [ab_loop] => false
                [vimeo_debug] => false
                [copy_text] => false
                [copy_text_time] => 5
                [download_template] => %caption%
                [vimeo] => false
                [yt_logo] => false
                [youtube_titles_disable] => false
                [youtube_ads_disable] => false
                [youtube_key] => 
                [amazon_s3] => false
                [cf_domain] => 
                [cf_key_id] => 
                [cf_pk] => 
                [elastic_key] => 
                [elastic_secret] => 
                [elastic_region] => 
                [bunnycdn_domain] => 
                [bunnycdn_secure_token] => (redacted)
                [keycdn_domain] => 
                [keycdn_secure_token] => (redacted)
                [stackpath_domain] => 
                [stackpath_secure_token] => (redacted)
                [ads_exoclick_zone] => 
                [ads_exoclick_login] => 
                [ads_exoclick_cat] => 
                [ads_exoclick_site] => 
                [video_ads_between_vids] => false
                [video_ads_once] => false
                [video_ads] => Array
                    (
                    )
    
            )
    
        [show_controlbar] => true
        [ui_no_picture_button] => false
        [ui_repeat_button] => false
        [ui_speed] => true
        [splash] => https://spectrumaudiobooks.com/wp-content/uploads/2018/10/logoSQUARE.png
        [subtitleOn] => false
        [video_position_save_enable] => true
        [fv-wp-flowplayer-submit] => SaveAllChanges
        [integrations] => Array
            (
                [featured_img] => true
                [wp_core_video] => true
                [embed_iframe] => false
                [facebook_sharing] => false
                [schema_org] => false
            )
    
        [css_disable] => false
        [profile_videos_enable_bio] => false
        [parse_comments] => false
        [rtmp-live-buffer] => false
        [db_duration] => false
        [mobile_native_fullscreen] => false
        [mobile_force_fullscreen] => false
        [mobile_alternative_fullscreen] => false
        [video_sitemap] => false
        [video_sitemap_meta] => 
        [playlistFontColor-proxy] => #
        [subtitleFontFace] => inherit
        [s3_browser] => false
        [vi_login] => 
        [vi_pass] => 
        [key7] => 
        [fv_player_admin_pro_quality_alive] => 1
        [fv_player_admin_pro_video_ads_alive] => 1
    )
    
    DATABASE
    
    CREATE TABLE `b5c_fv_player_players` (
      `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
      `player_name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
      `player_slug` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
      `videos` text COLLATE utf8mb4_unicode_ci NOT NULL,
      `ab` varchar(3) COLLATE utf8mb4_unicode_ci NOT NULL,
      `ad` text COLLATE utf8mb4_unicode_ci NOT NULL,
      `ad_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      `ad_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      `ad_skip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      `align` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      `author` bigint(20) unsigned NOT NULL DEFAULT 0,
      `autoplay` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      `controlbar` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      `copy_text` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
      `changed_by` bigint(20) unsigned NOT NULL DEFAULT 0,
      `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
      `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
      `embed` varchar(12) COLLATE utf8mb4_unicode_ci NOT NULL,
      `end_actions` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
      `end_action_value` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
      `height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      `hflip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      `lightbox` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
      `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      `playlist` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
      `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      `qsel` varchar(25) COLLATE utf8mb4_unicode_ci NOT NULL,
      `share` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      `share_title` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
      `share_url` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
      `speed` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
      `sticky` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      `video_ads` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
      `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
      `width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
      PRIMARY KEY (`id`)
    ) ENGINE=MyISAM AUTO_INCREMENT=4 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci
    
    CREATE TABLE `b5c_fv_player_playermeta` (
      `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
      `id_player` bigint(20) unsigned NOT NULL DEFAULT 0,
      `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
      `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL,
      PRIMARY KEY (`id`),
      KEY `id_player` (`id_player`),
      KEY `meta_key` (`meta_key`(191))
    ) ENGINE=MyISAM AUTO_INCREMENT=10 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci
    
    CREATE TABLE `b5c_fv_player_videos` (
      `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
      `src` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
      `src1` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
      `src2` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
      `splash` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
      `splash_text` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
      `caption` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
      `end` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
      `mobile` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
      `rtmp` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
      `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
      `start` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
      PRIMARY KEY (`id`),
      KEY `src` (`src`(191)),
      KEY `caption` (`caption`(191))
    ) ENGINE=MyISAM AUTO_INCREMENT=7 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci
    
    CREATE TABLE `b5c_fv_player_videometa` (
      `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
      `id_video` bigint(20) unsigned NOT NULL DEFAULT 0,
      `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
      `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL,
      PRIMARY KEY (`id`),
      KEY `id_video` (`id_video`),
      KEY `meta_key` (`meta_key`(191))
    ) ENGINE=MyISAM DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci
    
    ### End System Info ###
    
    Martin 6 years ago

    Hello Kelly,

    please check if each file plays in its full length if you post it as a single audio track and not in a playlist.

    Are you getting the same issue when you use these audio files?

    https://cdn.foliovision.com/images/2017/01/book1-prelude02.mp3″
    https://foliovision.com/video/Vivaldi%20-%20Spring%20from%20Four%20Seasons.mp3

    I tried to replicate that “Add Image” issue on WordPress 5, but it just worked no matter if I used Gutenberg (the new block editor) or if I installed Classic Editor plugin to bring the old editor back. Please open your browser console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), hit that button and see what error appears.

    Thanks,
    Martin

Viewing 3 replies - 1 through 3 (of 3 total)
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