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Hi guys,
you have a problme with latest update. I have this error on my channel. Please, could you hurry up and tell me how to fix this?
After this https://foliovision.com/player/video-hosting/how-to-use-vimeo#turbocharge-ajax-loading
I update FV Player Pro and get this error on my player.I have checked on mobile, and instaled a new FireFox browser and still nothing.
Regards
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Hello Linda,
please try upgrading to FV Player 7. Make sure you are using FV Player Pro 7 as well. You can always use Settings -> FV Player -> Help -> Rollback if you experience any issues with that upgrade.
That error sound more like a network issue with Vimeo CDN though. Can you get the video on http://foliovision.com to play?
Thanks,
Martin
Hi Martin,
I have had Pro version 6.6.7. installed. Then I updated to the last version. And then the problem starts with the player. I have daily backup of the VPS, so I rollback few days before and try step-by-step test and eliminated the problem. In your last update, there is the bug. I’m sorry but I can’t upload screenshots form my android mobile phone you to see this. Now, I didn’t know for ability to rollback the update, so I did that and update FV Player to the last version and my finally working version is on the pictures. But this only works on new FireFox, on desktops and android mobile phones. On Chrome there is triangle on the center, and you can’t start/stop/pause video.
Regards
Martin, sorry, I forgot to answer. Yes, I can watch videos, and I use Chrome as a browser.
So, do you have a solution for my problem?
Regards
Martin, with the current configuration, I noticed that the videos do not play smoothly, frame skipping occurs. For now, I activate I Force iframe Embedding. Untill you fix this problem.
Regards
Hello Linda,
I’m sorry to hear about your issues, but I’m not able to reproduce these on our websites. But one of your screenshots shows FV Player Pro 6.6.7 running together with FV Player 7.2.1.727 which might cause some issues. When you run a combination like that, you also get this message in wp-admin, so it should be obvious that it’s causing issues:
“FV Player: Please upgrade to FV Player Pro version 7.1.14.727 or above!”
Please check if that one is not appearing.
And there is an upgrade available for FV Player Pro as well, so please just do that and everything will be back to normal.
I’m surprised that it worked in Firefox and not in Chrome. Please check the browser console for any errors. First open the console according to instructions from https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis and then reload the page where you can see the error and see if anything pops up.
Please send over a link to your website where we can see the issue.
Thanks,
Martin
Dear Martin,
this is the screenshots of a player notifications after yesterday updates of the last version of plugin.
Now, I will update the plugin and leave for few hours just you to try figure out where is the bug.
Regards
Hello Linda,
I checked the https://shifttv.eu/shift-s5-ep10/ post in Firefox, Chrome and Safari and found no issues.
I didn’t experienced any problems on Android (5.1.1) nor iOS (11.2).
However since we did experience some issues with certain Vimeo HLS streams on Android 5 we will be switching it to use MPEG-DASH instead. If you are still having playback issues on Android, please switch FV Player Pro to beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta If that fixes your issue, then it’s clear that some HLS streams from Vimeo are not suitable for Android and we will make it use MPEG-DASH in the release version too.
Thanks,
Martin
Dear Martin,
thank you, this has solved my problem.
regards
Hello Linda,
thank you for your feedback, FV Player Pro 7.2.1.727 is out and it uses MPEG-DASH for Vimeo videos on Android as we have proved it’s more reliable than HLS on these Android phones.
Thanks,
Martin
