Failed to load video

Rosy Kachouh 6 years, 11 months ago

Hello Team,

We are using video and Vast at this link:
http://ameinfo.com/money/banking-finance/video-qatar-crisis-means-middle-easts-biggest-bank/

The video is failing to load and showing JavasSript errors in the console.

I tried the steps you mensioning to troubleshooting JavaScript:
https://foliovision.com/troubleshooting-javascript-errors

I did the steps here:
http://ameinfo.com/wp-content/adspage.html

But the same error still appears after reaching point 8. “Now remove the <!–DIS …. END–> HTML comment around jquery.js, jquery-migrate.min.js, fv-flowplayer.min.js, fv_player_pro.min.js.”

Could you check it please?

I attached the error we are facing.

Best,

Screen-Shot-2017-12-17-at-5.25.46-AM

Viewing 1 replies (of 1 total)

Martin 7 years ago

Hello Rosy,

thank you for going through the troubleshooting steps.

Your screenshot shows errors “FV VAST SDK load failed!” and “FV VAST Video tag timeout.”. I’m not getting any of that, instead I get “FV VAST Ad error: AdError 1010: The ad playlist response was malformed or empty.”.

I checked and your ad URL https://pubads.g.doubleclick.net/gampad/ads?sz=400×300%7C640x480&iu=%2F8826%2FAMEinfo-Web%2FAme-preroll&gdfp_req=1&env=vp&output=xml_vast3&unviewed_position_start=1&url=http%3A%2F%2Fameinfo.com%2Fmoney%2Fbanking-finance%2Fvideo-qatar-crisis-means-middle-easts-biggest-bank%2F&description_url=%7Bdescription_url%7D&correlator=4311331870595468&vpos=preroll&eid=41351089&sdkv=h.3.187.0&sdki=3c0d&scor=1733828200979&adk=1207151299&u_so=l&osd=2&frm=0&sdr=1&is_amp=0&afvsz=200×200%2C250x250%2C300x250%2C336x280%2C450x50%2C468x60%2C480x70&ged=ve4_td12_tt1_pd12_la0_er413.41.566.341_vi298.0.1402.801_vp100_eb24171 only returns:

That is not a valid VAST XML.

I also tried to use VPN in New York, but I got the same. But it doesn’t appear like your ads are only enabled for some countries and there is something wrong with your ad configuration.

Thanks,
Martin

Viewing 1 replies (of 1 total)