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I have purchased the pro extension, followed the instructions to install, and am seeing this error when trying to add videos into the player. When I select “add new” the popup appears but “Add FV Player” appears. I have uninstalled an reinstalled – please advise. Thank you!
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Hello Brandon,
that screenshot indicates that there is some JavaScript error. It’s likely a plugin conflict. Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), reload your page and then try to insert the FV Player again and see if you get some error on that console.
We will need to see the full output of your Settings -> FV Player Pro -> Tools -> System Info box.
Thanks,
MartinMartin,
Thank you for the response. Please see attached screenshots. I see there is an error, but I am not sure what the error is or how to fix.
Hi Brandon,
Thank you for screenshots. Can you please copy and paste all the information from Settings -> FV Player Pro -> Tools -> System Info box. Screenshot shows only the very top of it.
Thanks,
Lucia
Hello Brandon,
your second screenshot is helpful though. Please disable Settings -> FV Player -> Post Interface Options -> Enable old interface. Perhaps that will help.
I see we have to get rid of that setting completely, we haven’t checked that one after upgrade to database.
If that doesn’t help, please check if you get the same issue even on wp-admin -> Posts -> Add New screen. Perhaps it’s only broken on wp-admin -> FV Player.
Thanks,
MartinEnabling the old interface worked! If there is nothing that stands out, please remove my copy>paste message from the previous reply. Thank you so much for your assistance! Cheers
Hi Brendon!
Great to hear that. Let us know if you run into any further issues – hopefully not. We removed all the sensitive information. As a Pro customer you also have an option to contact us on support@foliovision.com.
Have a nice weekend,
Lucia
