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My FV Player stopped working.. I’m unable to create playlist. I can access the plugin in the settings tab but i’m unable to create playlists. It just loads and loads the interface doesn’t come up.
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Hi Tiara!
I’m sorry you are having trouble with playlists. Can you please send us a bit more information so we can help you troubleshoot the issue? What device, browser and OS are you using? Were there any changes to your site (for example: new plugins added, theme changed) when it stopped working? And what version of the player are you using?
Thanks,
Lucia
Hello Tiara,
please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Then start a new Post and hit the FV Player button. See if anything shows up on the console.
You can also try using our player on a new Page. Perhaps it’s works there. Then you will be able to copy-paste the [fvplayer…] shortcode from your page where you need it.
If resolving this issue quickly is important for your work and you want it fixed instantly, we are happy to have a look at your website and fix the issue for you. Just order our Pro support: https://foliovision.com/pro-support
Thanks,
Martin
I use mac, chrome. I haven’t made any changes to my site. It was working perfectly a few weeks ago when I first installed it but I didn’t have any of my own videos to add so I waited. Now it just loads in never goes to the interface to input the videos. I’m using FV Player Pro 7.2.0.727
Hello Tiara,
please try the suggestion which I mentioned in my last message here. Please also check what FV Player version you are using. It’s the base plugin for FV Player.
Please post your replies to our forums directly and not to email and we will get back to you faster.
Thanks,
Martin
I use mac, chrome. I haven’t made any changes to my site. It was working perfectly a few weeks ago when I first installed it but I didn’t have any of my own videos to add so I waited. Now it just loads in never goes to the interface to input the videos. I’m using FV Player Pro Version 7.2.9.727
Uncaught ReferenceError: fvwpflowplayer_helper_tag is not defined
at HTMLAnchorElement.fv_wp_flowplayer_edit (shortcode-editor.js:662)
at c (jquery.colorbox-min.js:6)
at n (jquery.colorbox-min.js:6)
at h (jquery.colorbox-min.js:6)
at HTMLDivElement.complete (jquery.colorbox-min.js:6)
at HTMLDivElement.d.complete (load-scripts.php:4)
at i (load-scripts.php:2)
at Object.fireWith [as resolveWith] (load-scripts.php:2)
at i (load-scripts.php:4)
at n.fx.tick (load-scripts.php:4)
Hello Tiara,
we haven’t heard of an issue like this before. Please let us know what other plugins you are using.
Please open your post editing screen and do a right mouse click and select the “View Page Source” option. You will get a new tab opened with the HTML code where the address in the browser location bar will start with “view-source…”.
Are you able to hit Ctrl +F in that screen and find fvwpflowplayer_helper_tag with it?
We are also happy to fix the issue for you right on your website, just order our Pro support here: https://foliovision.com/pro-support
Thanks,
Martin
fvwpflowplayer_helper_tag not found on view source
Hello Tiara,
do you see a
tag in that view source page?
Do you get the same issue when you start a new page?
Do you see any error in the PHP error logs?
Can you double check that the wp-content/plugins/fv-wordpress-flowplayer/view/wizard.php file is there? Or you can try to just reinstall the FV Player plugin.
Thanks,
Martin
