• Skip to content
  • Skip to primary sidebar
  • Skip to footer

Foliovision

Main navigation

  • Weblog
    • FV Player
    • WordPress
    • Video of the Week
    • Case Studies
    • Business
  • About
    • Testimonials
    • Meet the Team
    • We Support
    • Careers
    • Contact
    • Pricing
  • Products
  • Support
    • FV Player Docs
    • Pro Support
  • Login
  • Basket is empty

FV Player stopped working.. Unable to create playlist. It just loads and loads

Foliovision › Forums › FV Player › Troubleshooting › FV Player stopped working.. Unable to create playlist. It just loads and loads

  • Tiara J. 6 years, 7 months ago

    My FV Player stopped working.. I’m unable to create playlist. I can access the plugin in the settings tab but i’m unable to create playlists. It just loads and loads the interface doesn’t come up.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Lucia 7 years ago

    Hi Tiara!

    I’m sorry you are having trouble with playlists. Can you please send us a bit more information so we can help you troubleshoot the issue? What device, browser and OS are you using? Were there any changes to your site (for example: new plugins added, theme changed) when it stopped working? And what version of the player are you using?

    Thanks,
    Lucia

    Martin 7 years ago

    Hello Tiara,

    please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

    Then start a new Post and hit the FV Player button. See if anything shows up on the console.

    You can also try using our player on a new Page. Perhaps it’s works there. Then you will be able to copy-paste the [fvplayer…] shortcode from your page where you need it.

    If resolving this issue quickly is important for your work and you want it fixed instantly, we are happy to have a look at your website and fix the issue for you. Just order our Pro support: https://foliovision.com/pro-support

    Thanks,
    Martin

    Tiara J. 7 years ago

    I use mac, chrome. I haven’t made any changes to my site. It was working perfectly a few weeks ago when I first installed it but I didn’t have any of my own videos to add so I waited. Now it just loads in never goes to the interface to input the videos. I’m using FV Player Pro 7.2.0.727

    Martin 7 years ago

    Hello Tiara,

    please try the suggestion which I mentioned in my last message here. Please also check what FV Player version you are using. It’s the base plugin for FV Player.

    Please post your replies to our forums directly and not to email and we will get back to you faster.

    Thanks,
    Martin

    Tiara J. 7 years ago

    I use mac, chrome. I haven’t made any changes to my site. It was working perfectly a few weeks ago when I first installed it but I didn’t have any of my own videos to add so I waited. Now it just loads in never goes to the interface to input the videos. I’m using FV Player Pro Version 7.2.9.727

    Tiara J. 7 years ago

    Uncaught ReferenceError: fvwpflowplayer_helper_tag is not defined
    at HTMLAnchorElement.fv_wp_flowplayer_edit (shortcode-editor.js:662)
    at c (jquery.colorbox-min.js:6)
    at n (jquery.colorbox-min.js:6)
    at h (jquery.colorbox-min.js:6)
    at HTMLDivElement.complete (jquery.colorbox-min.js:6)
    at HTMLDivElement.d.complete (load-scripts.php:4)
    at i (load-scripts.php:2)
    at Object.fireWith [as resolveWith] (load-scripts.php:2)
    at i (load-scripts.php:4)
    at n.fx.tick (load-scripts.php:4)

    Martin 7 years ago

    Hello Tiara,

    we haven’t heard of an issue like this before. Please let us know what other plugins you are using.

    Please open your post editing screen and do a right mouse click and select the “View Page Source” option. You will get a new tab opened with the HTML code where the address in the browser location bar will start with “view-source…”.

    Are you able to hit Ctrl +F in that screen and find fvwpflowplayer_helper_tag with it?

    We are also happy to fix the issue for you right on your website, just order our Pro support here: https://foliovision.com/pro-support

    Thanks,
    Martin

    Tiara J. 7 years ago

    fvwpflowplayer_helper_tag not found on view source

    Martin 7 years ago

    Hello Tiara,

    do you see a

    
    

    tag in that view source page?

    Do you get the same issue when you start a new page?

    Do you see any error in the PHP error logs?

    Can you double check that the wp-content/plugins/fv-wordpress-flowplayer/view/wizard.php file is there? Or you can try to just reinstall the FV Player plugin.

    Thanks,
    Martin

Viewing 9 replies - 1 through 9 (of 9 total)
Reply To: FV Player stopped working.. Unable to create playlist. It just loads and loads



Please Sign in or Register to upload files.

Related Posts

  1. The native fullscreen is very simple but a bit faster

    FV Player’s New Features: Mobile Settings and Better Playlist Subtitles

  2. FV Player 6.3 Released: New Playlist Designs and Visual Composer Support

  3. How to create video playlists

Primary Sidebar

Sign in Register
FV Player Docs Post New Topic

Welcome

to Foliovision support forums! We'll be happy to provide free support to resolve all the reported bugs. You always can start by specifying your OS and browser and steps to reproduce the bug.

If you need help with the installation on your site, please submit a request for a Pro Support Incident. We'll have you up and running in no time, with detailed instructions on how to resolve your issue yourself in the future.

Facing a hard to solve WordPress problem? On a tight deadline?

Let us take care of it for you
right now.

Pro Support Buy FV Player

Footer

Our Plugins

  • FV WordPress Flowplayer
  • FV Thoughtful Comments
  • FV Simpler SEO
  • FV Antispam
  • FV Gravatar Cache
  • FV Testimonials

Free Tools

  • Pandoc Online
  • Article spinner
  • WordPress Password Finder
  • Delete LinkedIn Account
  • Responsive Design Calculator
Foliovision logo
All materials © 2025 Foliovision s.r.o. | Panská 12 - 81101 Bratislava - Slovakia | info@foliovision.com
  • This Site Uses Cookies
  • Privacy Policy
  • Terms of Service
  • Site Map
  • Contact
  • Tel. ‭+421 2/5292 0086‬

We are using cookies to give you the best experience on our website.

You can find out more about which cookies we are using or switch them off in .

Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Necessary Cookies

Strictly Necessary Cookie allow you to log in and download your software or post to forums.

We use the WordPress login cookie and the session cookie.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

Support Cookies

Foliovision.com uses self-hosted Rocket.chat and self-hosted Freescout support desk to provide support for FV Player users. These cookies allow our visitors to chat with us and/or submit support tickets.

We are delighted to recommend self-hosted Rocket.chat and especially Freescout to other privacy-conscious independent publishers who would prefer to self-host support.

Please enable Strictly Necessary Cookies first so that we can save your preferences!

3rd Party Cookies

This website uses Google Analytics and Statcounter to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.

We reluctantly use Google Analytics as it helps us to test FV Player against popular Google Analytics features. Feel free to turn off these cookies if they make you feel uncomfortable.

Statcounter is an independent Irish stats service which we have been using since the beginning of recorded time, sixteen years ago.

Please enable Strictly Necessary Cookies first so that we can save your preferences!