Amazon S3 – html5: network error

In replaying the video again, I’m thinking that the Error might be caused by the AWS S3 TimeOut, since I got the Error again, after reloading the page and going back to it, after my last post.

So… if that is the cause, I can live with that. HOWEVER… I do not want users being given the URL to my videos — OR is that being display because I’m logged in as an Administrator?

I’ll try this again, as a Login user.

After DISABLING the Ajax Setting there is no change — I still get the Network Error — this time after waiting 15 minutes.

Anyone with any ideas that could help?

The only setting I can find is a Sitewide setting to cause “Auto Buffering” so that videos are buffered even before their play button is clicked.

But, I don’t want that as that will cause an extra unnecessary load on my S3 account for video buffering on pages where they are simply skipping through pages.

I need a setting that will COMPLETELY BUFFER a video ONCE THE PLAY BUTTON IS CLICKED — where do I find that setting?

OK I’m giving this a try. But, if I was to implement this on my live site:
1. Are there any “known issues” with this beta release?
2. How would I know when this beta feature has made it into a released version?

I will get back on my test results in a bit.

Well here are the results I’ve experienced with Ajax enabled and Beta Release in use:
– Paused video and resumed after 12 minutes – No Problem
– Paused video and resumed after 19 minutes – No Problem
– Paused video and resumed after 28 minutes – Network Error as is posted at https://www.screencast.com/t/zMzG4zwi6

And so, unfortunately, I cannot trust FV at this point to my live site.

I love all of the its great keyboard shortcut features, and the fact that it’s HTML5, but I need this Resume feature for Protected S3 videos fixed.

When might you be able to get back with another Beta version?

Here are the test results based on a Logged in User, rather than an Admin accessing the video:
– Paused video and resumed after 14 minutes – No Problem
– Paused video and resumed after 21 minutes – Network Error displayed

Here’s a screen shot of the video page and the DevTools content, although I’m not sure what Dev content you’d want to see — https://www.screencast.com/t/vvXtEi1RY

Let me know what else I can do, including providing you access to the website, if that’s the next step, and I would need a private message to you to provide login access.

I already replied twice to this post and in both instances I later realized that what follows was Not saved as a reply — so here go again, after closing my browser to hopefully see this reply saved.

I’ve done further testing on the FV Amazon S3 Protected Video Matter and I realize that I in reporting what I had done in my prior attempts to use the BETA version of FV with AJAX enabled — I likely did not allow the resumed video to play long enough to be sure that it was actually going to continue play without an error.

The reason I say this is that in Logging in as a Logged in User rather than as an Admin (which I was asked to do) I found that two separate test of the pause and resume both failed the first time I did a resume, once after a 15 minute pause, and again after a 50 minute pause.

Also as was suggested in the post marked “Solved” — the idea that a CDN issue could be involved is likely not an issue because all of my web dataq is served from a single location.

Lastly, as was requested I have taken a screen shot with a DevTools window see — https://www.screencast.com/t/FMt2JpJMk

This seems to be a define bug situation. So, where do we go from here?

The images posted are a bit hard to make out.

I’ll try some more testing and get back.

Here’s another Test — This one was done using:
– a User Login Session rather than Admin Access
– Chrome Browser
– Windows 7

The video was resumed after a 15 minute pause — Here’s the Error with the DevTools screen shot https://www.screencast.com/t/zjDwVc9E6Uv

Yes I have the Ajax Setting selected — see https://www.screencast.com/t/hMXbVz0m

Also, the video URLs do all include & characters and so that may very well be what’s causing your initial fix to not work for me.

I’ll do another test Monday — but what time Monday will the new Beta release be available — And do I need to do anything to access the latest release or is that done automatically behind the scene?

Is there anywhere that the release / version number for FV player can be seen?

Martin,
I’ve now updated the plugins — However another test has failed — https://www.screencast.com/t/VrrXwlwarv

The data you’ve asked for is at (redacted)

The problem may be related to my being unable to find anything related to the “dynamic_domains” array you’ve asked about, within the HTML for the test page.

If you want I can send over the HTML via a private message — However, the Revealit message has a max of 500 characters, so we need a different method.

OK I’ve made the Integrations/Compatibility Setting requested.

I’ve started a video and paused it — I have to leave and will resume playback in about 4 hours to see if that helps.

Martin,
Please see the following screen shots that show:
– “dynamic_domains” in page footer at https://www.screencast.com/t/gzeMgt9exb9

and
– parameter with value of “fv_fp_get_video_url” at https://www.screencast.com/t/QczHv45FYJ

Based on this feedback is there anything more we can do to get things working?

Martin,
I’ll do as you’re asking and reinstall and then reconfigure the FV Plugin.

But, before I do that I’d like to understand the relevance of your last point about “stripping the query string”.

Our use of FV will be within a Private Access Site which users need to first log into to gain access to any videos. AND the URL (string) that we use helps us to maintain important user and course information data between video page accesses. PLUS, users are not able to bookmark a page and go directly to any single page — they must first login and navigate to each page. FURTHER, if we were to enable a “Bookmarking” feature then we would control it by saving such site URL data and then use it to formulate the full “data loaded” URL so that the user could then access that page.

With all of this being said, I would not see a user returning the a video page url based on a FV version number being included.

And so, in view of all of this, are you saying that if we upgrade our FV Player between user access to our site that “somehow”, because of our site specific “data loaded” URLs, that a user would not be able to gain access to the full features available in a newer FV version?

Martin,
With regards to use of JS coded URL, I’m sorta confused.

The URL that we place with our video page is a FV Shortcode like…
[fvplayer src="https://bucketname.s3.amazonaws.com/vba-training/vba1/video/VBA1-Intro-and-Course-Content-Overview-fs.mp4"]

As a result, how does your point regarding a Javascript URL like “https://cdn.foliovision.com/site/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js?ver=6.1.1” apply to what we’re doing?

Martin,
Our Test site is being reconfigured and so I should be able to redo a test and get the Console info tomorrow.

However, in the meantime, please clarify what you mean by “…the query string version in the JavaScript file…” — where is this JS file located on our website?

I’m still not understanding what it is that we need to have or be doing to satisfy your concerns on this.

Martin,
We’re not using anything to SEO the site, as it’s a Private Access site.

BTW, In which of the screen shots that I sent you are you seeing a stripped query string?

Martin,
I’ve finally been able to run another Test.

The FV Plugin was removed and a New Downloaded Plugin was Installed.

The results are better than before. However, I’m still not experiencing what is needed:
– The Good News is that on a Resume after a Pause of more than 10-15 minutes, the Video does actually play again, without giving a Network Error.
– The Bad News is that when I resume playback after a pause, the video then Restarts from the beginning, rather than continuing from the point of the pause.

You can see this by watching the video I’ve posted at http://www.screencast.com/users/dplum/folders/Default/media/ab64dec1-dc04-4875-8dde-60a9985c703e

What do we do next?

Martin,
I decided to increase the FV S3 Default Timeout period to just over 1 Day in time to see if that would help with the Resume — I had had it set to 5 minutes (which is what I’m using with teh S3FlowShield Video Player)….

And so with that increased timeout the Resume does continue from where the pause had paused — However, I still get the 3 dots on the resume, which I’d like to see eliminated. See the following video…
https://www.screencast.com/t/xeuRfsOCwaa

Also, I do not have the Bucket Names and Secret Keys etc. for the S3 video that you’re asking me to test that’s on your site, so not sure how I can test them.

With regards to the Resume after Pause, I’d appreciate your view of the “security risk” involved in my using a 1 Day “S3 Default Expiry Time”. Obviously, leaving a link ‘open’ that long would normally open the door to the sharing of a link that could result in a downloaded S3 resource or hot link to it. However, here’s what my site has in place that I’m thinking could protect this otherwise ‘insecure’ link to my S3 videos:
1. The site uses SSL/https
2. A plugin is installed that prevents access to the browser’s Right-Click menu. Thus, I’m assuming that there would be no way to “View the Source” for these video pages
3. Another plugin Detects if JavaScript is Disabled, and if found to be disabled prevents access to these pages by displaying an overlay of the entire page, with a message saying that JavaScript must be enabled to access the page.

As a result, while I’d prefer to see the FV Plugin properly handle video pause and resume with a short Default Expiration Time (like 5 minutes, or less), until such time that this is fixed, I’m thinking that with the above 3 “security measures” in place that the 1 Day S3 Expiry could be used, without any risk that the links could be hacked and unauthorized S3 access be obtained.

Please give me your thoughts on whether or not my thinking here is correct?