-
Actually I see – you are using FV Player Pro 8 with FV Player 7.
Please upgrade FV Player Pro, the version 8.0.9 which was released now will give you a warning message about using old FV Player version 7 and a button to upgrade to FV Player 8.
We will also automate this when activating FV Player Pro 8.
This will avoid the “Admin JavaScript warning” which would appear for couple of seconds and avoid the JavaScript error.
Thanks,
Martin
Hello Miles,
Thank you for letting us know about the Cloudfront issue.
However you should not be getting that “Admin JavaScript warning” message if there’s not some serious issue with FV Player’s script loading. Are you still running into that issue?
Do you still get that
Uncaught TypeError: Cannot read properties of undefined (reading ‘mute’)error on console now that your videos are playing?Thanks,
Martin
Checking your docs, I see that YOUR JAVASCRIPT is throwing an error.
Uncaught TypeError: Cannot read properties of undefined (reading 'mute') at fv-player.min.js?ver=7.5.48.7212:1:62251 at HTMLDivElement.r (flowplayer.min.js?ver=7.2.12.3:6:39762) at r.trigger (flowplayer.min.js?ver=7.2.12.3:6:40704) at Object.mute (flowplayer.min.js?ver=7.2.12.3:6:30472) at Object.mute (flowplayer.min.js?ver=7.2.12.3:6:105053) at l (fv_player_pro.min.js?ver=8.0.2:1:16605) at fv_player_pro.min.js?ver=8.0.2:1:17588
Hello,
Please activate your browser developer console, here’s how to do that: How To Check for JavaScript Errors in Browser Console
Then load your wp-admin -> FV Player page again and try to insert the video. Please send us the output of your browser console.
Do you use any plugin which adjusts the behavior of WordPress Media Library? You can get a whole list of your plugins using wp-admin -> FV Player -> Settings -> Tools -> System Info to help us with the troubleshooting.
Thanks,
Martin
Hi,
We have recently run into an issue on our site with regards to FV player. The videos are no longer being loaded and it shows an error – I’m sorry, your JavaScript appears to be broken. Please use “Check template” in plugin settings, read our troubleshooting guide…”
The backend settings page > Check template gives the following message –
“It appears there are no Flowplayer scripts on your site, your videos might not be playing, please check. Check your template’s header.php file if it contains wp_head() function call and footer.php should contain wp_footer()!It appears there are no jQuery library on your site, your videos might not be playing, please check.”
It was working just fine up until a few hours ago.
Can you please help us with this issue and let us know what can be done to fix this?
Hello, I’m now experiencing the same issue with my own account. Below the video, I found this error message:
Admin JavaScript warning:
I’m sorry, your JavaScript appears to be broken. Please use “Check template” in plugin settings, read our troubleshooting guide, troubleshooting guide for programmers or order our pro support and we will get it fixed for you.After clicking “Check template,” it shows:
“We also recommend you to open any of your videos on your site and see if you get a red warning message about JavaScript not working.
FV Flowplayer script found: https://www.iloveaws.cn/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/modules/flowplayer.min.js?ver=7.2.12.3!
jQuery library found: https://www.iloveaws.cn/wp-includes/js/jquery/jquery.min.js?ver=3.6.4!”The videos still won’t play, and none of the videos using FV in this course can be played, whereas videos using the default WordPress player can. Thank you.
Hello Russ,
I wonder if there is any PHP error when the “Coconut” tab loads empty for you.
If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.
Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/
Then try to upload a video once again and if the “Coconut” tab ends up being empty then the error should be recorded in these logs.
It’s also worth trying with your browser console open (here’s how to open it)) as it might be a JavaScript issue too.
Thanks,
Martin
Hi! So I have constructed a search field for my FV Flowplayer. It works as needed for everything EXCEPT – After searching for a video and then deleting the search term and clicking on a SELF-HOSTED video the controls don’t work and the loading animation is present whole time.
I know this isn’t something you support – but I was hoping you might have a hint of what i should tell ChatGPT to look for to reapply the controls after we unload the search. — here’s a page with it on – https://dcdouglas.com/actor-film-television-videos-demo-reel/indie-film/ — a self hosted video is the Drowning in secrets.
Here is the javascript:
jQuery(document).ready(function($) { var flowPlayer = null; // Store the reference to the FlowPlayer instance var isPlaying = false; // Flag to prevent multiple click handling var controlsInitialized = false; // Flag to track if controls are initialized function destroyFlowPlayer() { if (flowPlayer) { try { console.log('Destroying FlowPlayer', flowPlayer); flowPlayer.unload(); flowPlayer = null; console.log('FlowPlayer destroyed'); } catch (error) { console.error('Error destroying FlowPlayer:', error); } } } function initializeFlowPlayer() { return new Promise((resolve, reject) => { var checkInterval = setInterval(() => { var player = $('.flowplayer').data('flowplayer'); if (player) { flowPlayer = player; clearInterval(checkInterval); console.log('FlowPlayer initialized', player); console.log('FlowPlayer config', player.conf); resolve(flowPlayer); } }, 500); }); } function reinitializeSelfHostedVideo(player) { if (!controlsInitialized && player.video && player.video.sources[0].type === 'video/mp4') { // Explicitly reinitialize controls for self-hosted videos player.ui.createSubtitleControl(); player.ui.setActiveSubtitleItem(); controlsInitialized = true; console.log('Self-hosted video controls reinitialized'); } } function attachControlListeners(player) { player.on('pause', function() { console.log('Video paused'); }); player.on('mute', function() { console.log('Video muted'); }); player.on('resume', function() { console.log('Video resumed'); }); player.on('unmute', function() { console.log('Video unmuted'); }); player.on('ready', function() { console.log('Video ready'); reinitializeSelfHostedVideo(player); // Reinitialize controls for self-hosted videos }); player.on('unload', function() { console.log('Video unloaded'); }); player.on('finish', function() { console.log('Video finished'); }); } function unloadCurrentVideo(player) { return new Promise((resolve, reject) => { console.log('Unloading current video'); try { player.unload(); console.log('Current video unloaded'); resolve(); } catch (error) { console.error('Error unloading video:', error); reject(error); } }); } function playVideo(videoId) { if (isPlaying) return; // Prevent multiple clicks isPlaying = true; // Set the flag to true console.log('Preparing to play video ID:', videoId); initializeFlowPlayer().then(player => { if (player && typeof player.play === 'function') { var playlist = player.conf.playlist || []; var videoIndex = playlist.findIndex(video => video.id == videoId); if (videoIndex !== -1) { unloadCurrentVideo(player).then(() => { console.log('Playing video at index:', videoIndex); player.play(videoIndex); attachControlListeners(player); // Ensure controls are attached isPlaying = false; // Reset the flag after playing }).catch((error) => { console.error('Error unloading video:', error); isPlaying = false; // Reset the flag if error }); } else { console.error('Video ID not found in FlowPlayer playlist'); isPlaying = false; // Reset the flag if error } } else { console.error('FlowPlayer instance not found or play method not available'); isPlaying = false; // Reset the flag if error } }).catch((error) => { console.error('Error initializing FlowPlayer:', error); isPlaying = false; // Reset the flag if error }); } function updatePlaylist(query) { var $playlist = $('.fv-playlist-slider-wrapper .fp-playlist-external a'); if (query === "") { $playlist.show(); } else { $playlist.each(function() { var $this = $(this); var title = $this.find('h4 span').text().toLowerCase(); if (title.includes(query)) { $this.show(); } else { $this.hide(); } }); } // Scroll the playlist container back to the beginning $('.fv-playlist-slider-wrapper').scrollLeft(0); } $('#video-search').on('input', function() { var query = $(this).val().toLowerCase(); updatePlaylist(query); if (flowplayer) { reinitializeSelfHostedVideo(flowplayer); // Reinitialize controls for self-hosted videos } }); $('.fv-playlist-slider-wrapper .fp-playlist-external a').off('click').on('click', function(e) { e.preventDefault(); e.stopImmediatePropagation(); // Prevent any additional handlers from being triggered var clickedItem = $(this); var videoId = clickedItem.data('item').id; console.log('First click on playlist'); console.log('Clicked video ID:', videoId); // Ensure only one click is processed if (!isPlaying) { playVideo(videoId); } else { console.log('Already processing a video click'); } }); // Initial initialization of FlowPlayer initializeFlowPlayer().then(player => { if (player && typeof player.play === 'function') { attachControlListeners(player); } }).catch((error) => { console.error('Error initializing FlowPlayer on document ready:', error); }); });
And the PHP
<?php // Enqueue necessary scripts function custom_video_search_enqueue_scripts() { wp_enqueue_script('custom-video-search', plugin_dir_url(__FILE__) . 'custom-video-search.js', array('jquery'), null, true); } add_action('wp_enqueue_scripts', 'custom_video_search_enqueue_scripts'); // Create the shortcode function custom_video_search_shortcode($atts) { ob_start(); ?> <div class="custom-video-search"> <input type="text" id="video-search" placeholder="Search videos..."> </div> <?php return ob_get_clean(); } add_shortcode('video_search', 'custom_video_search_shortcode'); // Ensure no whitespace is outputted before the XML declaration function custom_video_search_init() { ob_start(); // Start output buffering } add_action('init', 'custom_video_search_init'); function custom_video_search_shutdown() { ob_end_flush(); // End output buffering and flush the output } add_action('shutdown', 'custom_video_search_shutdown'); ?>
Hello Aerotaxi,
Do you run into any video playback issues when browsing your website with Safari when not logged in?
If it’s only happening when you are logged in then one of the plugins which load for logged in users might be causing a JavaScript error. You should be able to notice this on your browser console: https://foliovision.com/player/troubleshooting/browser-console
Thanks,
Martin
With some customers the player will not load and some are having problems with filling in forms.
If I do the template check the folowing message is showing:
It appears there are multiple jQuery libraries on your site, your videos might not be playing or may play with defects, please check. We also recommend you to open any of your videos on your site and see if you get a red warning message about JavaScript not working. FV Flowplayer script found: https://a-beautiful-balance.nl/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/modules/flowplayer.min.js?ver=7.2.12.3! jQuery library found: https://a-beautiful-balance.nl/wp-includes/js/jquery/jquery.min.js?ver=3.7.1! jQuery library found: https://a-beautiful-balance.nl/wp-content/plugins/gravityforms/js/jquery.json.min.js?ver=2.8.9!I contacted the builder and they answered taht it is not abnormal to have multiple jQuery libraries, because some plugins use their own library?
They also asked ‘gravity forms’ and got the folowing answer:
‘The jquery.json.min.js file is not the same than the jquery.min.js file, so the error message in the screenshot is just incorrect. You will want to contact the author of the FV Player plugin about it.’
So can you please help me?
PS
To help my costumers out I tried to put the Vimeo videos directly on the sit e, but the Fv player keeps apearing, instead of the Vimeo player
Actually I have no support registered for WPBAKERY and can’t contact support
No JavaScript red error message
I will get one soon
Hello Phusit,
There might be some fatal error with JavaScript or PHP.
Please create a test page where we can see the video failing to play and send us the link.
If you are web developer you can also check your PHP error log to see if there’s any error each time you try to play a video or check your browser console for errors.
I see successful license checks in our log, but last one is from about 19 hours ago. That’s before you reported the issue. So perhaps it’s not running properly in background.
Did the license key show as verified at first and did it only started to show that error later?
Thanks,
Martin
Hello,
I am unable, as admin, to edit some videos (video posts) on the website ? Here is the error message i get
“Please enable JavaScriptplay-sharp-fill
Admin JavaScript warning:I’m sorry, your JavaScript appears to be broken. Please use “Check template” in plugin settings, read our troubleshooting guide, troubleshooting guide for programmers or order our pro support and we will get it fixed for you. LinkEmbedCopy and paste this HTML code into your webpage to embed.
Video Checker Admin: Checking the video file… Enter your comment Technical info Plugin version: 7.5.41.7212″See also screenshot
It happens only in posts in which i use FV Player. No problem with posts in which i use Video.js.
Any idea ?
Best regards
Hi,
We have created a page on our site to display several videos on a single page using the FV player shortcode.
We have added a feature to filter these videos by certain parameters.
Whenever we apply any filter on the page, the videos are displayed dynamically and after a few seconds we get an error on the video saying “Admin javascript warning”. If we refresh the same page with the applied filters, the videos are loaded fine. This only happens on the first load of the videos after applying filters on the page.
I checked this page as a guest user and the same issue occurs, the videos keep loading but do not play after we apply any filters.
We are not using any JS minification or concatenating JS files on our site.
The page – https://dharmasun.shedrubdev.site/explore-all-sessions/
Screenshot of the warning after filtering – https://prnt.sc/kd4NRkHdW8rH
Please let us know how we can fix this issue.
Hello Christian,
I see it changes the player HTML to base64 encoded string in a script tag. So that Borlabs Cookie plugin would have to provide some JavaScript event when user clicks the button. That way we could run the FV Player initialization on that even and avoid that error message.
Please check with Borlabs Cookie developers to see if they provide such JavaScript event as without it building any kind of integration would be harder.
Thanks,
Martin
Hi,
We have an expired licence which limits our Pro support and upgrades. However, the Pro plugin was working fine until WP advised me to update the free plugin today. When I did, the website broke (javascript error), so I rolled back to previous version, but this DELETED the Pro plugin.
Please advise how I can restore the Pro plugin as it was prior to today’s changes.
To clarify, I am not looking for Pro support, nor a new Pro download. I’m merely requesting the Pro plugin that was working perfectly and deleted during the free plugin rollback to be restored.
Thank you.
Hi,
How do I remove these foliovision links from the player source?
<div id="wpfp_54da4804198c69adb1abdb3b5ff79036_admin_error" class="fvfp_admin_error"><div class="fvfp_admin_error_content"><h4>Admin JavaScript warning:</h4><p>I'm sorry, your JavaScript appears to be broken. Please use "Check template" in plugin settings, read our <a href="https://foliovision.com/player/installation#fixing-broken-javascript" target="_blank" rel="noopener">troubleshooting guide</a>, <a href="https://foliovision.com/troubleshooting-javascript-errors" target="_blank" rel="noopener">troubleshooting guide for programmers</a> or <a href="https://foliovision.com/pro-support" target="_blank" rel="noopener">order our pro support</a> and we will get it fixed for you.</p></div></div>There are also these foliovision links in page footer:
<a target="_blank" href="https:\/\/foliovision.com\/2017\/05\/issues-with-vimeo-on-android" rel="noopener">Why?<\/a>","warning_samsungbrowser":"You are using the Samsung Browser which is an older and buggy version of Google Chrome. If you experience issues with the video please use <a href="https:\/\/www.mozilla.org\/en-US\/firefox\/new\/">Firefox<\/a> or other modern browser. <a target="_blank" href="https:\/\/foliovision.com\/2017\/05\/issues-with-vimeo-on-android" rel="noopener">Why?<\/a>","warning_old_safari":"You are using an old Safari browser. If you experience issues with the video please use <a href="https:\/\/www.mozilla.org\/en-US\/firefox\/new\/">Firefox<\/a> or other modern browser.","warning_old_chrome":"You are using an old Chrome browser. Please make sure you use the latest version.","warning_old_firefox":"You are using an old Firefox browser. Please make sure you use the latest version.","warning_old_ie":"You are using a deprecated browser. If you experience issues with the video please use <a href="https:\/\/www.mozilla.org\/en-US\/firefox\/new\/">Firefox<\/a> or other modern browser.","quality":"Quality","closed_captions":"Closed Captions","no_subtitles":"No subtitles","speed":"Speed","duration_1_day":"%s day","duration_n_days":"%s days","duration_1_hour":"%s hour","duration_n_hours":"%s hours","duration_1_minute":"%s min","duration_n_minutes":"%s mins","duration_1_second":"%s second","duration_n_seconds":"%s seconds","and":" and ","chrome_extension_disable_html5_autoplay":"It appears you are using the Disable HTML5 Autoplay Chrome extension, disable it to play videos","click_to_unmute":"Click to unmute","audio_button":"AUD","audio_menu":"Audio","iphone_swipe_up_location_bar":"To enjoy fullscreen swipe up to hide location bar.","invalid_youtube":"Invalid Youtube video ID.","video_loaded":"Video loaded, click to play."}; var fv_flowplayer_playlists = []; /* ]]> */ </script>I purchased the Pro version, but these links are still in the player source.
Kindly advise.
Hello Lartigue,
we will fix that error, but it’s not the kind of error which can really affect anything. It’s really only debugging information for developers.
We had a look and noticed the JavaScript error reported by FV Player only occurs when your page content is loaded using JavaScript – you seem to be using some variation of infinite scrolling.
Since it does not use jQuery Ajax, it requires a bit of code to let FV Player load in your dynamic environment.
We added documentation about how to make FV Player work on dynamic websites: Dynamic Content Loading
I tested this with some other popular WordPress plugin for video and I run into the same limitations. It wouldn’t work without custom code.
Thanks,
Martin
Hello Lartigue,
I checked the links you sent 6 days ago, but they seem to work fine.
Are you only running into the problem when you are logged in? Please please open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then reload the page with video and see what comes up on the console.
Sometimes a fatal error in JavaScript stops every other JavaScript from executing (all of it, not just FV Player). I would like to see what it’s like in your case, perhaps we can find a way of making FV Player more resilient.
Thanks,
Martin
So I heard back once again from Technical Support:
Hello Paul,
As my colleagues previously suggested, the error on the web page is related to the “Combine JavaScript Files” feature of SiteGround Optimizer, and the suggested fix from the third-party plugin is related to the “Defer Render-blocking JavaScript” functionality.
In any case, our plugin offers the option to exclude certain scripts or files from the Frontend optimization features. You can find more information about these options in our plugin documentation here:
https://wordpress.org/plugins/sg-cachepress/
Upon reviewing the case, I was able to resolve the issue by excluding one of the scripts on the site from the “Combine JavaScript Files” feature of our plugin. I added the following to the functions.php file of the WordPress theme:
add_filter( 'sgo_javascript_combine_exclude', 'js_combine_exclude' ); function js_combine_exclude( $exclude_list ) { $exclude_list[] = 'flowplayer'; return $exclude_list; }This way the “Check template” checker no longer generates errors with “Combine JavaScript Files” enabled:
This way the site is using both “Combine JavaScript Files” and “Defer Render-blocking JavaScript” and there are no errors that are generated. Please review your website in order to make sure that it is working as expected.
Should you need further assistance you can reach us back anytime!
Best Regards,
Technical Support TeamEverything appears to be working and no errors are occurring. ;)
Sincerely,
Paul
I did receive a response from SG Support… this was what they stated:
Hello Paul,
I have reviewed the reported case and the actual error that the FV Player was generating due to the “Defer Render-blocking JavaScript” function is the one below.
It appears there are no jQuery library on your site, your videos might not be playing, please check.
In order to resolve this, I have used the “Exclude from Deferral of Render-blocking JS” function of our Optimizer plugin to exclude the .js which is responsible for the jQuery library and is used by FV Player, and the error is no longer present.
However, the other error below that this plugin is generating does not appear to be related to our function
It appears there are no Flowplayer scripts on your site, your videos might not be playing, please check. Check your template’s header.php file if it contains wp_head() function call and footer.php should contain wp_footer()!
This error is caused by the “Combine JavaScript Files” function, I have attempted to exclude the FV Player scripts from it, however, they appear to be loaded inline, due to which this needs to be done with the filter below by adding it to the functions.php file of your website.
add_filter( 'sgo_javascript_combine_excluded_inline_content', 'js_combine_exclude_inline_script' ); function js_combine_exclude_inline_script( $exclude_list ) { $exclude_list[] = 'first few symbols of inline content script'; return $exclude_list; }I was not able to find the exact handle that the scripts use, due to which my attempts for this were unsuccessful, hence it would be best for you to reach out to FV Player’s support and ask them for the exact script handles they are using, after which they can be excluded with the filter above.
However, if the scripts are queued normally, then the filter that needs to be used is:
add_filter( 'sgo_javascript_combine_exclude', 'js_combine_exclude' ); function js_combine_exclude( $exclude_list ) { $exclude_list[] = 'script-handle'; $exclude_list[] = 'script-handle-2'; return $exclude_list; }For the time being, I have disabled the “Combine JavaScript Files” function and this error is no longer present as well:
In regards to the notice that you have received, this was due to my attempts to exclude the scripts in question via the above-provided filters.
Should you require any further assistance from our end, please let us know.
Best regards,
Technical Support TeamThey did put the changes back… I received a message about the website stability… but, then I discovered they were doing diagnostics. That response is above!
Sincerely,
Paul
I am having an issue with a Javascript error when I am not logged as the WP Admin. It works fine when logged in. I was doing a demo to someone and that is how I found out… (embarrassing) The page I have tested on it https://IWant2BeFree.com/plan-b as well as https://IWant2BeFree.com/home-video.
After researching and finding no errors in the server error logs I am requesting some suggestions! ;) (a few days of searching and changing of settings… nothing made a difference). This is a newer install so this is the only version of FV Player I have installed. The website is a fairly new build as well. So all of the latest version are installed.The standard home page was hand coded and the FV Player offers a cleaner installation.Sincerely,
Paul
Hello Lartigue,
are you able to play these videos?
Are you able to play these videos when you are not logged in?
Please send us a link to such page. Perhaps it will help us find a way of preventing this error. If your website has a hard (fatal) JavaScript error it stops any JavaScript from running, including FV Player.
Thanks,
Martin
Hello,
when I look at the pages with videos, I get a message: “Admin JavaScript warning: I’m sorry, your JavaScript appears to be broken. Please use “Check template” in plugin settings, read our troubleshooting guide…can you help me please ?
Hello Simone,
please repeat these steps with the browser console to see what specific JavaScript error is occurring.
Thanks,
Martin
Hello Simone,
both videos play for me, I tested in Brave (Chrome). The WebM video might not play in Safari, I’ll be able to check tomorrow. We did tweak the WebM video behavior for Safari recently – it shouldn’t be used at all for that browser.
If you get the JavaScript error on top of FV Player then please open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load the page with video and try to play it. Will there be any errors on the browser console?
As I said the videos play for me, the issue might be occurring for logged in users (or the editor/admin users) only.
Thanks,
Martin
Hello Miksmusic,
at I glance I did not notice anything that would allow Protected Video plugin to affect FV Player. It’s surely not doing anything to protect videos posted with FV Player.
My suggestion would be to check the browser developer tools carefully and see what changes when the video doesn’t play with FV Player anymore. Here’s how to open the browser developer console: https://foliovision.com/player/troubleshooting/javascript-browser-console
Please keep the console open as you play different MP3 audio tracks in FV Player until it starts to fail. Will any error appear on the console?
Thanks,
Martin
Hi, no it didn’t fix it.
-
If I try to create a new video inside wp-admin -> FV Player –> Videos/Playlists a new record appears in the list but it doesn’t have a name or a preview (even if I added them during the creation). If I try to create a new video inside a wordpress page (using the classic editor) the shortcode [fvplayer id="...."] is added inside the body, but If I publish the page/post FV player does not appear on it. Moreover, the video created directly inside the page is not listed inside wp-admin -> FV Player –> Videos/Playlists. If I try to edit the video from the wordpress page editor, the modal keeps on loading and the error I reported in my previous message appears inside the developer tools. Basically the javascript exception blocks the correct execution of your plugin.
-
I created a new page/posts and I created a new video with FV player from the WordPress classic editor. I got the shortcode, then I clicked on FV player to edit the video and I got this in my logs:
FV Player Editor: Loading for TinyMCE in Text Mode... FV Player Editor: Loading shortcode: fvplayer id="1039" FV Player Editor: Loading shortcode player id: 1039 FV Player Editor: Running fv_player_db_load Ajax. FV Player Editor: Finished fv_player_db_load Ajax. {id: '1039', author: '1', changed_by: '1', date_created: '2022-07-06 22:03:41', date_modified: '2022-07-06 22:04:10', …} Uncaught TypeError: Cannot read properties of undefined (reading 'match') at HTMLDocument.show_stream_fields (shortcode-editor.js?ver=1657144964:3665:89) at HTMLDocument.dispatch (load-scripts.php...) at v.handle (load-scripts.php...) at Object.trigger (load-scripts.php...) at HTMLDocument.<anonymous> (load-scripts.php...) at Function.each (load-scripts.php...) at s.fn.init.each (load-scripts.php...) at s.fn.init.trigger (load-scripts.php...) at playlist_item_show (shortcode-editor.js?ver=1657144964:3221:12) at Object.success (shortcode-editor.js?ver=1657144964:2368:17)
Hello Gomez,
- I found that the editing did not work with Gutenberg after a recent fix to Mailchimp preview mode.
Please upgrade to FV Player 7.5.26.7210 which was released now and your issue should be fixed.
If that won’t fix the issue for you – do you mean that when you add a new player, you can see the
[fvplayer id="..."]shortcode in your post and it appears in wp-admin -> FV Player, but nothing shows on the page? Then please provide a link to a test page which is affected by this.- About the player editing issue – please open your browser developer console, here’s how: https://foliovision.com/player/troubleshooting/javascript-browser-console
Then open your page with FV Player on it and try to edit it. You should see messages appearing on the console, similar to this;
FV Player Editor: Loading... FV Player Editor: Attaching click actions... FV Player Editor: Loading for TinyMCE in Text Mode... FV Player Editor: Loading shortcode: fvplayer id="547" FV Player Editor: Loading shortcode player id: 547 FV Player Editor: Running fv_player_db_load Ajax. FV Player Editor: Finished fv_player_db_load Ajax. {id: '547', author: '50', changed_by: '50', date_created: '2022-05-25 14:16:16', date_modified: '2022-05-25 14:16:16', …} FV Player Editor: current_video_db_id: 667 fv-player-editor-video-opened 0 FV Player Editor: Video meta 'timeline_previews_job_id' not found for #667 FV Player Editor: Video meta 'timeline_previews_job_status' not found for #667 FV Player: Chromecast listener unavailable FV Player Editor: No changes to save.Please send it over so that we can see what leads to the error.
Thanks,
Martin
Hello Steffen,
please post a test page where we can see the issue.
We never heard of such error, it seems to me something might be breaking the JavaScript when the ads are enabled.
Thanks,
Martin
Hello, thanks for your replies, but trying to use your guide
https://foliovision.com/player/video-hosting/using-bunnycdn-with-fvplayer-pro
I got even more issues.
I have uploaded a test video to Bunny network https://avestrelaPULLzone.b-cdn.net/WhatsApp%20Video%202022-05-07%20at%208.27.45%20PM.mp4But when I try to put it into your shortcode editor and try to test it there, I get “video not found” see enclosed screen shot.
But the other issues are that your shortcode editor does appear in the classic wordpress mode, but after clicking “insert” no shortcode is actually inserted.
Even worse, I am using Beaver Builder and there is no way to get your shortcode editor to appear there. There is only a mention to fv player in WordPress widgets, but using that no shortcode editor appears and I get only the following screenshot.
So I tried to simply paste a custom shortcode you published:
[fvplayer src="http://site.com/videos/video.mp4" splash="http://site.com/videos/video.jpg" width="640" height="360"]
substituting the video address with the Bunny network address:
https://avestrelaPULLzone.b-cdn.net/WhatsApp%20Video%202022-05-07%20at%208.27.45%20PM.mp4
inserting it into a Beaver Builder text field the always work with shortcodes of other plugins. In this case at least I get the screenshot “Manual shortcode paste 0” which at least shows the symbol of a video that supposedly can be played.
But when I click on it, it gave an error the first time and then it just returns to the text editor, see screenshot “Manual shortcode paste”
Also, as suggested in your documentation, I selected: “Load FV Flowplayer JS everywhere: If you use some special JavaScript integration you might prefer this option. (…)” but nothing changed
So resuming, it seems the Bunny network video does not work and the shortcode editor does not work either.
May you please help?
Hello yairbr,
so the “Upload to Bunny Stream” button does not appear at all in the Bunny Stream tab as seen in https://foliovision.com/player/video-hosting/bunny-stream-player-integration -> “3. Either click the Upload to Bunny Stream button” ?
Please let us know what browser you are using.
Please let us know if you use any other plugin which enhances the WordPress Media Library. Would it be possible to try on a staging website with other plugins disabled?
Other option would be to enable the browser JavaScript console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load the page with your editor again and open FV Player Editor. See if any error appeared on the console or if it appears when you open the Bunny Stream tab.
Thanks,
Martin
I got it working by turning off the LiteSpeed cache. I need LiteSpeed cache on because it is a high-traffic website with 700K page views monthly.
I am not minifying CSS or Javascript with LiteSpeed cache and it still gives me an error.
I have attached a screenshot of the Google Dev console error.
I get an error with version 7.5.20.727 and no error with version 7.4.47.727.2.
Let me know what I need to do on my end to let the latest version of FV Player work.
Thank you
Hello Jovan,
please make sure you purge any caches, specially if you use something to optimize the JavaScript.
If the issue persists, then please check open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load the page where the issue occurs again and see, if any error appears on the console.
Thanks,
Martin
Hello Cirdec,
thank you for these details. It appears some of the code on your website is using “const i” which then runs into an issue with the “var i” in some of FV Player code. So I took care of this bad practice in our plugin and the other plugin will no longer interfere with it.
Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Then also reinstall FV Player Pro – deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.
That way the issue should be fixed.
However your console also shows the “Uncaught TypeError: L is undefined” coming from Elementor – I’m not sure if this will still break the JavaScript (and thus FV Player) or not.
Thanks,
Martin
Hello Cirdec,
please let us know what editor you are using – is it Gutenber, the Classic Editor or some page builder?
Please try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load the page where the issue occurs again and see, if any error appears on the console.
Thanks,
Martin
Hello,
Following the update of the fv-player plugin (as well as others) we have a problem in the administration of our site when we want to administer a page containing a fv-player.
An error is displayed instead of the player: “Admin Javascript warning- I’m sorry, your Javascript appears to be broken. Please “Check template” in plugin settings, read our troubleshooting guide, troubleshooting guide for programmers or order our pro support and will get it fixed for you”
We have checked “check template” and everything seems ok (see attachment)
We tried to make changes with the information found in your “troobleshooting guide” but nothing works.
Can you help us to correct this problem which is very annoying.Thanks
Hello Vincente,
thank you for reaching out to us!
Please, try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page with the video again and see, if any error appears on the console.
Are you using any page builders? If so, let us know which and try to enable Settings -> FV Player -> Integrations/Compatibility -> Load FV Flowplayer JS everywhere.
Thanks,
Maria
Often I get a popup saying “JAVASCRIPT ADMIN WARNING”
Sometimes stops the loading of the video and sometimes it just appears before loading the plugin.
How can I delete that warning?
Hello again,
also, opening the browser developer console could help us. (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page and see, if any error appears on the console on page load, or if it only appears once you try to save.
Thanks,
Maria
Hi Maria.
Thanks for your quick reply. I can provide you a test page and some more detailed information by email (not to share those on the forum as it is restricted content).
No 403. Just the call to https://vimeo.com/<videoId> that gets intercepted by chrome with a CORB error.
Browser:
Brave 1.34.81 Chromium: 97.0.4692.99 (Build officiel) (64 bits)
OS:
Windows 10 Version 21H2 (Build 19044.1466)
JavaScript:
V8 9.7.106.19You can contact me at (redacted) and I can email you a link to test page.
Best regards
JN
Hello Brad,
we are currently working on an issue that behaves quite the same, as you are describing. However, I went over to your page to check it yet again and all the videos on both test pages played just fine for me this time.
Please, if you face this issue yet again, open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page with the video again and see, if any error appears on the console. Look especially for 403 errors connected to fv player.
Thanks,
Maria
Hello Edgar,
thank you for reaching out to us!
Please, try to open the browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page again and see, if any error appears on the console.
Thanks,
Maria
Hello Freedom667,
you said you are getting admin javascript warning from Popup Anything plugin.
Do you mean that it appears when you open a video which is showing tin the Popup Anything popup?
Please go the the page with such popup, open the browser console and then try to open that popup with the video – will any error show up on console when that happens?
Also try to enable Settings -> FV Player -> Integrations/Compatibility -> Load FV Flowplayer JS everywhere – perhaps that will already fix the issue.
Thanks,
Martin
Hello Freedom667,
thank you for reaching out tu us.
Please, also try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page with the video again and see, if any error appears on the console.
Let us know if you get any errors.
Thanks,
Pavel
Please also let us know which exact line of the JavaScript is getting that error:
Uncaught TypeError: splash is undefined
Thanks,
Martin
Hello IDjambov,
I’m sorry to hear about such issue. It could occur if the WordPress Ajax call fails.
Please check your PHP error logs. If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.
Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/
Then you will just have to try to close the notice again and see what error is logged.
To improve the situation we will ensure that we also remember when user closes the notice in JavaScript using cookies. Maybe we will have this fix ready today.
Thanks,
Martin
Hello Jeongseung,
thank you for reaching out to us!
The 5.7.1 core version of WooCommerce was released on 23rd of September. We have not gotten any other complaints yet, but it is still recent enough for other complaints to appear.
Please, try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page with the video again and see, if any error appears on the console.
Also try to go to Settings -> FV Player and click “Check Template”. See if it shows any issues.
Thanks,
Maria
Hi, I have an issue with the plugin. Updating to woocommerce 5.7.1. breaks fv player.
Videos don’t play and display an Javascript error.
Has this issue perhaps been documented before? I would be grateful if you could help me fix it.
Thank you very much.
Hello Frank,
if you have a staging website, or can upgrade FV Player and then restore the backup again, then please proceed with the upgrade once again.
Once you see the error please open the browser console (here’s how it’s done: https://foliovision.com/player/troubleshooting/javascript-browser-console) and reload the page. Please let us know what errors appeared on the console.
The steps posted by Marie would help, but you should still be able to give us enough input by looking at that console.
Thanks,
Martin
Hello Chelsea,
please open the browser console, here’s how it’s done: https://foliovision.com/player/troubleshooting/javascript-browser-console
Once its open go to wp-admin -> FV Player again and see if any error messages appeared on that console. Next try to open the FV Player editor and see if that introduced some errors too.
Another thing to try is to view the source HTML of the wp-admin -> FV Player screen (Ctrl + u) and look for “fv-player-shortcode-editor” (Ctrl + f will bring up the search field).
Last thing to try is going back to version 7.4.47.727 by reinstalling the plugin from time file: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.7.4.47.727.zip
Please let us know.
Thanks,
Martin
Hi Alexo,
Thank you for contacting us!
Could you let us know more information about the new hosting you are using?
Also, does your built-in video checker? show any errors? The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. It works on desktops.
Another troubleshooting step which you could try is to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page with the video again and see, if any error appears on the console.
Thanks,
Chiara
Hello xuhaibkhan,
it makes sense to load the script asynchronously even if it loads in footer. We have prepared our own asynchronous loading for the upcoming FV Player 7.5 release too. That way our users will benefit from greater Google PageSpeed scores without having to do anything.
The primary motivation is that the plugin which does this properly is WP Rocket. And why should FV Player users pay for that plugin to ensure optimized JavaScript loading?
So I would recommend you just use RocketLoader for everything for now. If there is any error, please share it with us with the full error trace from the browser console. Just “Uncaught ReferenceError” is not enough.
Thanks,
Martin
Hello Yoshida,
if your page takes too long to load this error message appears if you are logged in as admin. It serves the purpose of identifying issues with JavaScript on the website. If the script is broken, it stays there to let you know about the issue.
Thank you for the video, but looking at it I’m not certain how long does it take to appear. If it appears too quickly, then something might be overriding the CSS.
We built this feature quite a long time ago, I wonder if there is no better way of doing this in 2021 – like catch JavaScript errors with some inline script in HTML head section.
Thanks,
Martin
Hi Yoshida,
Do you get the Admin JavaScript warning?
Could you please try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load the page with your video and check if you see any errors on the console? They might appear right on page load or after you play the video.
Let us know about the results or you can send us a screenshot again.
Thanks,
Chiara
Hello Michell,
we did add some code to FV Player to make sure our editor button shows when editing pages with Avada. I do not think it’s related to the issue, but it would be great if you could try to use FV Player version 7.4.37.727 from here to see if you will still get that issue: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.7.4.37.727.zip
Other thing to try would be to see if you get any errors on browser JavaScript console when you try to add a new menu item. Here’s how to enable that console in your browser: https://foliovision.com/player/troubleshooting/javascript-browser-console Once you open that console, reload your page and try to add a menu item again. Do any errors appear on that console?
Thanks,
Martin
I am trying to load up a fv player via ajax. My javascript makes an ajax call to my php script and that script loads the player using these commands which were stated in the documentation
“$args = array();
$args[‘src’] = $url;
if( $splash = get_post_meta( $id, ‘thumb’, true ) ) {
$args[‘splash’] = $splash;
}
echo flowplayer_content_handle( $args );”
I checked the load flowplayer javascript anywhere option. but I am noticing that when I try to dynamically load a video using hls it runs without a problem but if I use mpd I get a “html 5 unsupported video format error”. I am planning on making this my default player for all my websites. I also noticed that if I try to load the video without using ajax the mpd works perfectly. can anyone help me with this issue. as I know I am not the only person who has experienced it
Hello David,
that is the error you are getting?
Have you tried the troubleshooting steps here? https://foliovision.com/player/basic-setup/installation#fixing-broken-javascript
Thanks,
Martin
Hello Kulshreshtha,
Exoclick ads might not be compatible with FV Player directly. But they are compatible with Flowplayer which is the video library used in FV Player.
The reason for that “$f.addPlugin is not a function” error is that your theme seems to define $f JavaScript variable. Then Exoclick ads script checks for that and assumes there is a $f.addPlugin() function.
I found $f is a common alias for the Froogaloop library and it seems to be bundled in your theme in this file: /wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js
So the issue is between Exoclick ads and your theme unfortunately.
But perhaps Exoclick does offer some newer code to display the ads. FV Player uses their https://ads.exdynsrv.com/invideo.js script – could you please check what ad code you get from Exoclick?
Thanks,
Martin
Hello Dag,
the chapter display is not affected by license. Please post the link where we can see the issue.
Or you can open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load the page with your video with chapters again and see if you see any errors on the console. They might appear right on page load or after you play the video.
Thanks,
Martin
Hello Bruno,
the file should still be listed when adding a new job on wp-admin -> FV Player -> Coconut Jobs. Are you sure you are uploading into the correct DigitalOcean Space? You can check in wp-admin -> Settings -> FV Player Pro -> Hosting -> DigitalOcean Spaces -> Space Name.
Or there might be some JavaScript error in FV Player DigitalOcean Spaces browser. Please open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load wp-admin -> FV Player -> Coconut Jobs again and try to add a new job. See if you get that “No files here.” message and see if you see any errors on the console. A screenshot would be great.
Or there might be a PHP eror which prevents the FV Player DigitalOcean Spaces browser from fetching the files. I hate to ask for something as technical as this, but since this is the first time somebody is reporting a bug like this I do not have any other idea.
So please check the PHP error logs if possible. If you are not sure you can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to create another encoding job and see what was added to the logs.
Thanks,
Martin
Hello Bruno,
please try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page where you are editing the player and see, if any error appears on the console.
Then try to bring up our editor again, once the preview starts loading and the circle starts spinning wait at least 10 seconds and see if anything appears in that console.
Thanks,
Martin
Hello Oliver,
so the issue is with the first step of our guide https://foliovision.com/player/basic-setup/start-up-guide -> Inserting Videos, is that so?
Please, also try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page where you are adding the video again and see, if any error appears on the console.
Then try to bring up our editor again and see if anything appears in that console.
Thanks,
Martin
Hello Martin,
Thanks for your reply. The issue could be reproduce in the hls-stream page (https://foliovision.com/player/demos/hls-stream) by changing FVPlayerHLSQuality value to a non-existent version offset. For example, if you change the FVPlayerHLSQuality value to 4 in the localStorage, the demo stream starts but will stop after a few seconds (after downloading and playing the first chunk of the video). The Javascript console shows the error message.
Best regards,
Sandor
Hi,
I think, the player saves the user’s choice of resolution in a cookie when playing m3u8 video. If another video from the same site does not contain this resolution, playing will be interrupted after the first chunk.
Javascript console shows error message like this:Uncaught TypeError: Cannot read property ‘bitrate’ of undefined (hls.min.js)
at e.nextLevelSwitch (hls.min.js)
at t.set (fv-flowplayer.min.js)
at HTMLDivElement.s (fv-flowplayer.min.js)
at Object.e.trigger (fv-flowplayer.min.js)
at Object.e.quality (fv-flowplayer.min.js)
Version is 7.4.36.727.1I hope it helps to find the bug.
Best regards,
Sandor
Hello Johnny,
I see there is a JavaScript error coming from the minified file at //cdn.foliovision.com/wp-content/litespeed/cssjs/f331b.js?13306
Please try to disable that optimization and see if that fixes the issue.
If that works, then try to exclude the fv_player_pro.min.js file from the optimization and see if that help. LiteSpeed has some nice documentation about it here: https://docs.litespeedtech.com/lscache/lscwp/ts-optimize/#test-the-list
I can see the issue occurs after vttCssDef in our code. But I want to be sure the issue is with our code and not some other plugin as we don’t run into these issues with minify.
Thanks,
Martin
Hello Miles,
if it works for you in incognito mode than it must be some Chrome extension which you are using. Please check chrome://extensions/ and try to disable the extension on-by-one until you find the one which is responsible for this.
If you know a bit about web development you can also try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page with the video again and play it. See if any error appears on the console. It might be caused by some browser extension.
Thanks,
Martin
Hello Marc,
I don’t see why it wouldn’t work if it worked before.
Please, also try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page with the video again and play it. See if any error appears on the console.
There should be a red notice with the subtitle VTT URL in it along with some error message. Otherwise you will have to open the Network tab of the developer tools, reload the page and play video again and see if the subtitles URL request goes out properly and what does it return.
Thanks,
Martin
Hello, I’ve got an error in the Flow player.
I get this dialogue box loading over the player…
Admin JavaScript Warning
I’m sorry, your JavaScript appears to be broken. Please use “Check template” in plugin settings, read…etc.When I check template in the plugin settings, I get this message:
It appears there are stripping the query string versions as https://st————–s.com/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js appears without the plugin version number.Some site speed analysis tools recommend doing so, but it means you loose control over what version of plugin files is cached (in users’ browsers and on CDN). That way users hang on to the old plugin files and might experience visual or functional issues with FV Player (and any other plugin).
We also recommend you to open any of your videos on your site and see if you get a red warning message about JavaScript not working.
jQuery library found: https://st————–s.com/wp-includes/js/jquery/jquery.js!
This is reported in the console:
Uncaught ReferenceError: support is not defined
at fv-flowplayer.min.js:1
at fv-flowplayer.min.js:1
at Array.forEach (<anonymous>)
at fv-flowplayer.min.js:1
at HTMLDivElement.s (fv-flowplayer.min.js:1)
at Object.e.trigger (fv-flowplayer.min.js:1)
at r (fv-flowplayer.min.js:1)
at HTMLDivElement.<anonymous> (fv-flowplayer.min.js:1)
at Function.each (jquery.js:2)
at n.fn.init.each (jquery.js:2)The curious thing is that even though the page loads and the video player displays a message, you can click the video and it will play behind the display image.
Please give me a hand sorting this out. I believe I just updated the FV Player WP plugin today
Hello tcnet,
the proper way of appending such argument to the video URL would be using the fv_flowplayer_video_src filter. You can look it up in FV Player Programmer’s Guide: https://foliovision.com/player/advanced/api-programming
I doubt it will fix the issue you are having though.
Please open your browser console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to play that video again and see if any error appears in that console.
How long does your token last? Can you send a URL we can test with?
FV Player Pro also has a class in it to append such token to the video URL using Ajax, so that it can’t be parsed from page HTML code.
Thanks,
Martin
Hello yigael,
please try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to play that video again and see if any error appears on the console.
In modern browser you have to explicitly allow Flash.
You can also check if https://foliovision.com/player/demos/cloudfront-download-protection -> “PLAYER WITH JUST THE RTMP STREAM” plays for you.
Thanks,
Martin
Hello Slogin,
that JavaScript error might be or might not be related to the playback issue you are having. Please post it again, but this time click that tiny triangular arrow on the first line of the error notice to reveal the full error trace. Best if you can do with SCRIPT_DEBUG set to true in wp-config.php – if you have a good enough understanding of PHP and file editing.
There is still a chance that the playback engine is getting invalid decryption key though. Remember that the fv_player_hls_key argument in the HLS license URL has to match the URL of the stream and it must be the only stream that is matched. Previously you used something that was way too general.
If you follow our guide you will see that it’s written in a way that avoids these mistakes. I’m sorry to see how much trouble you are running into, but it seems to me it’s mostly because you are working on your own video encryption workflow. So it might take couple more messages back and forth and some additional checks on your end before it all works.
Thanks,
Martin
Hello Slogin,
please try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to play that video again and see if any error appears on the console.
Also try to actually save the player and use it on some real post or page – will it play there?
We are also happy to help you troubleshoot the issue with your custom video encoding directly on your website if you purchase our Pro support: https://foliovision.com/pro-support
Otherwise we can keep sending over some troubleshooting steps.
Thanks,
Martin
Hello Hung,
so did using that fv_player_load() fix the issue – the player no longer appeared with “ADMIN JAVASCRIPT WARNING” error and you could play it, no? (I see the browser console did warn you about pasting in any code, obviously that wouldn’t normally happen if our loading procedure would work with your theme properly.)
If that’s the case, then you should be asking the theme developers if they provide some JavaScript event which is triggered when they load content using Ajax, like we did suggest to some other user here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/fv-player-with-ajax-based-wordpress-themes#post-108690
If it’s anything that is standard we could support it in our plugin directly. We do listen for standard jQuery Ajax completion event:
jQuery(document).ajaxComplete( function() { fv_player_load(); });“Admin: Check filed” – that’s our video checker: https://foliovision.com/player/basic-setup/how-to-use-video-checker I’m not sure why it won’t work for you though, but let’s leave that issue for later.
Thanks,
Martin
I checked template, it shown this message :
“It appears there are stripping the query string versions as http://localhost/videoPro/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js appears without the plugin version number.
Some site speed analysis tools recommend doing so, but it means you loose control over what version of plugin files is cached (in users’ browsers and on CDN). That way users hang on to the old plugin files and might experience visual or functional issues with FV Player (and any other plugin).”In Javascript console there is no error message .
Hello,
Please go to any page with FV Player on it and open your Javascript console and check if any error appears, if yes, please cope it into your reply.
Thanks,
Juraj
Hello turbokingspoker,
please let us know what Easy Digital Downloads version you are using. I didn’t run into the issue when using 2.9.23 which is the latest version on https://wordpress.org/plugins/easy-digital-downloads/
Please also try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to add a new player with the PayPerView information filled in and see if any error appears on the console.
Please also try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then repeat that PayPerView creation process and see if any error appears in it.
You can also check PHP error logs directly on the server. If you are not sure about it, the server technical support should be able to give you a hand.
Thanks,
Martin
Hi Juraj!
I don’t get any error only the following message.We also recommend you to open any of your videos on your site and see if you get a red warning message about JavaScript not working.
FV Flowplayer script found: https://choloflix.com/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js?ver=7.4.24.727!
jQuery library found: https://choloflix.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp!
Hello geffroi,
I was not able to reproduce the bug, but I fixed these JavaScript errors which were appearing when using Gutenberg. The character counts for description and title fields were not working.
It would be great if you could help us with the testing. Could you please reinstall the plugin from this file: https://github.com/foliovision/fv-all-in-one-seo-pack/archive/master.zip To do that you will have to first deactivate and delete the current plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Do you still run into that issue when saving the WooCommerce Products? Does it work fine for standard blog posts?
Thanks,
Martin
Hello MichaelTCH,
I was not able to reproduce the bug, but I fixed these JavaScript errors which were appearing when using Gutenberg. The character counts for description and title fields were not working.
It would be great if you could help us with the testing. Could you please reinstall the plugin from this file: https://github.com/foliovision/fv-all-in-one-seo-pack/archive/master.zip To do that you will have to first deactivate and delete the current plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Thanks,
Martin
Hello Michael,
Please do following:
1. Go to your post
2. Open Javascript console in your browser
3. Fill in the Long title again
4. Try saving the post and check the console if any error appears.If yes, please copy it into your reply.
Thanks,
Juraj
Hello anshbhawnani,
does the issue occur in Chrome or Firefox? Does it play in Safari on OS X?
Is your WordPress homepage really https://bittentechsolutions.in? That means https:// and no www.
Do you see any errors on browser JavaScript console when you try to play the video? Here’s how to enable that console in your browser: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis Once you open that console, reload your page and try to play the video please. Do any errors appear on that console?
Thanks,
Martin
Hello Peter,
the video on https://hmk.flicap.com/player-4/ plays fine for me.
Perhaps that countdown plugin is not enabled. So pleaes first open up console (instructions for different browsers can be found here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ), then enable the plugin and open your page and see what appears in that console. There should be some errors in red color.
We were using the WP Deadlines plugin for a countdown and didn’t run into any issues with it. But I guess the one which you use is synchronized with the events.
Thanks,
Martin
Hello Delroy,
Please try following:
First step:
1. Activate Admin Video checker in your settings
2. Recreate the issue
3. Check if checker shows any errorsNext step:
1. Open up JavaScricpt console in your browser
2. Recreate the issue
3. Check if any errors appear in the console logIf you find any errors appear, please include them in your reply.
Thanks,
Juraj
Here it is:
### Begin System Info ### ## Please include this information when posting support requests ## Multisite: No SITE_URL: (redacted) HOME_URL: (redacted) Plugin URL: (redacted)/wp-content/plugins/fv-wordpress-flowplayer FV Player version: 7.4.21.727 FV Player core version: 7.2.7 FV Player license: Valid (next check 2020-05-19 18:17:19 GMT) FV Player Pro version: 7.4.22.727.beta FV Player Pro license: Valid (next check 2020-05-19 18:17:19 GMT) FV Player VAST version: 7.4.15.727 FV Player VAST license: Valid (next check 2020-05-19 18:18:33 GMT) WordPress Version: 5.4.1 Permalink Structure: /%year%/%monthnum%/%day%/%postname%/ Active Theme: Journalistic 100.0 Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36 PHP Version: 7.2.30 MySQL Version: 10.2.32 Web Server Info: LiteSpeed WordPress Memory Limit: 512M PHP Memory Limit: 512M PHP Upload Max Size: 256M PHP Post Max Size: 256M PHP Upload Max Filesize: 256M PHP Time Limit: 1200 PHP Max Input Vars: 1000 PHP Arg Separator: & PHP Allow URL File Open: Yes WP_DEBUG: Enabled DISPLAY ERRORS: N/A cURL: Your server supports cURL. ACTIVE PLUGINS: 404 to 301 - Redirect, Log and Notify 404 Errors: 3.0.5 Add to All: 1.6.0 Ad Overlay Anything: 1.8 AdRotate Professional: 5.8.2 Better Robots.txt - Index, rank & SEO booster + Woocommerce: 1.3.0.6 Classic Editor: 1.5 Contact Form 7: 5.1.8 FV Player: 7.4.21.727 FV Player Pro: 7.4.22.727 FV Player VAST: 7.4.15.727 GDPR Cookie Consent: 1.8.8 Google XML Sitemaps: 4.1.0 Health Check & Troubleshooting: 1.4.4 Limit Login Attempts Reloaded: 2.13.0 LiteSpeed Cache: 3.0.9 MonsterInsights - Dimensions Addon: 1.3.0 MonsterInsights - Forms Tracking Addon: 1.5.0 MonsterInsights - Google Optimize Addon: 1.3.0 MonsterInsights - Page Insights Addon: 1.3.0 MonsterInsights - Performance Addon: 1.4.0 MonsterInsights Pro: 7.10.5 Posts Modified Date: 1.2 Query Monitor: 3.6.0 Really Simple SSL: 3.3.2 Reduce Bounce Rate: 4.3.1 rw Quick Page and Post Redirects: 1.0.1 Widget Context: 1.3.2 WP-PageNavi: 2.93.3 WP-PostViews: 1.76.1 WP External Links: 2.46 WPS Hide Login: 1.5.6 WPSSO Core (Premium): 7.5.0 WPSSO Inherit Parent Metadata: 3.1.0 WPSSO REST API: 2.3.0 WPSSO Schema Breadcrumbs Markup: 2.6.0 WPSSO Schema JSON-LD Markup (Premium): 3.8.0 WPSSO Tune Image Editors: 2.3.0 WPSSO Update Manager: 2.11.0 WP System Info: 1.3 WP Word Count: 3.2.0 Yoast SEO Premium: 14.1 SETTINGS Array ( [notice_new_lightbox] => 1 [autoplay] => muted [googleanalytics] => (redacted) [key] => (redacted) [logo] => [rtmp] => [auto_buffering] => true [disableembedding] => false [disablesharing] => false [disable_video_hash_links] => false [popupbox] => false [allowfullscreen] => true [allowuploads] => true [postthumbnail] => false [tgt] => backgroundcolor [backgroundColor] => #333333 [canvas] => #000000 [sliderColor] => #ffffff [durationColor] => #eeeeee [timeColor] => #eeeeee [progressColor] => #bb0000 [bufferColor] => #eeeeee [timelineColor] => #666666 [borderColor] => #666666 [hasBorder] => false [adTextColor] => #888888 [adLinksColor] => #ff3333 [subtitleBgColor] => rgba(0,0,0,0.50) [subtitleBgAlpha] => 0.5 [subtitleSize] => 16 [playlistBgColor] => #808080 [playlistFontColor] => # [playlistSelectedColor] => #bb0000 [logoPosition] => bottom-left [parse_commas] => false [width] => 480 [height] => 320 [engine] => false [font-face] => Tahoma, Geneva, sans-serif [ad] => <!-- JuicyAds v3.1 --> <script type="text/javascript" data-cfasync="false" async src="https://poweredby.jads.co/js/jads.js"></script> <script type="text/javascript" data-cfasync="false" async>(adsbyjuicy = window.adsbyjuicy || []).push({'adzone':672304});</script> <!--JuicyAds END--> [ad_width] => 316 [ad_height] => 262 [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; } .wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative } [ad_show_after] => 60 [disable_videochecker] => true [interface] => Array ( [ads] => true [align] => true [autoplay] => true [controlbar] => false [embed] => false [mobile] => true [playlist_advance] => true [playlist] => true [playlist_captions] => true [share] => false [speed] => false [splash_text] => false [subtitles] => false [sticky] => false [synopsis] => false [end_actions] => true [lightbox] => false [ab] => false [popup] => true ) [amazon_bucket] => Array ( [0] => ) [amazon_key] => (redacted, 1) [amazon_secret] => (redacted, 1) [amazon_region] => Array ( [0] => ) [amazon_expire] => 5 [amazon_expire_force] => false [fixed_size] => false [js-everywhere] => false [marginBottom] => 28 [ui_play_button] => true [volume] => 0 [player-position] => [playlist_advance] => false [sharing_email_text] => Check out the amazing video here [liststyle] => prevnext [ui_speed_increment] => 0.25 [popups_default] => no [email_lists] => Array ( [#fv_list_dummy_key#] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [0] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [1] => Array ( [title] => Subscribe to list one [description] => Two good reasons to subscribe right now [first_name] => 1 [last_name] => 0 [disabled] => 0 ) ) [sticky_video] => false [sticky_place] => right-bottom [sticky_width] => 380 [playlist-design] => 2017 visible-captions [skin-slim] => Array ( [progressColor] => #bb0000 [accent] => #4682B4 ) [skin-youtuby] => Array ( [progressColor] => #bb0000 [accent] => #4682B4 ) [skin-custom] => Array ( [hasBorder] => false [bottom-fs] => false [borderColor] => #666666 [marginBottom] => 2.8 [bufferColor] => #eeeeee [canvas] => #000000 [backgroundColor] => rgba(51,51,51,1.00) [font-face] => Tahoma, Geneva, sans-serif [player-position] => [progressColor] => #bb0000 [timeColor] => #eeeeee [durationColor] => #eeeeee [design-timeline] => [design-icons] => [accent] => #4682B4 ) [skin] => slim [hlsjs] => false [lightbox_images] => false [lightbox_improve_galleries] => false [mailchimp_api] => [mailchimp_list] => [mailchimp_label] => Subscribe for updates [version] => 7.4.21.727 [css_writeout--wp-content] => 1555672124 [video_checker_agreement] => true [pro] => Array ( [quality] => , [transcript_theme] => light [video_ads_default] => no [video_ads_postroll_default] => no [video_ads_skip] => 5 [video_ads_skip_minimum] => 10 [watching_prompt_msg] => Are you still watching? [interface] => Array ( [chapters] => false [copy_text] => false [hflip] => false ) [autoplay_once] => false [start_end] => false [autoplay_scroll] => true [ab_loop] => false [vimeo_debug] => true [copy_text] => false [copy_text_time] => 5 [watching_prompt] => false [watching_prompt_interval] => 1 [transcript_hidden] => false [download_template] => %caption% [download_no_right_click] => false [vimeo] => false [yt_logo] => false [youtube_ads_disable] => false [youtube_key] => [amazon_s3] => false [cf_domain] => [cf_key_id] => [cf_pk] => [elastic_key] => [elastic_secret] => [elastic_region] => [bunnycdn_domain] => [bunnycdn_secure_token] => (redacted) [keycdn_domain] => [keycdn_secure_token] => (redacted) [stackpath_domain] => [stackpath_secure_token] => (redacted) [ads_exoclick_zone] => 3853825 [ads_exoclick_login] => [ads_exoclick_cat] => [ads_exoclick_site] => [video_ads_between_vids] => false [video_ads_once] => false [video_ads] => Array ( ) [autoplay_scroll_enhanced] => true [timeline_previews_count] => [timeline_previews_interval] => [timeline_previews_width] => [timeline_previews_height] => [cloudflare_domain] => [cloudflare_secure_token] => (redacted) [digitalocean_spaces_space] => [digitalocean_spaces_endpoint] => [digitalocean_spaces_key] => [digitalocean_spaces_secret] => ) [fv-wp-flowplayer-submit] => SaveAllChanges [show_controlbar] => false [ui_no_picture_button] => false [ui_repeat_button] => true [ui_speed] => false [splash] => [subtitleOn] => false [video_position_save_enable] => false [css_disable] => false [profile_videos_enable_bio] => false [integrations] => Array ( [featured_img] => false [wp_core_video] => false [facebook_sharing] => false [schema_org] => true ) [parse_comments] => false [rtmp-live-buffer] => false [db_duration] => false [mobile_native_fullscreen] => false [mobile_force_fullscreen] => false [video_sitemap] => true [video_sitemap_meta] => [playlistFontColor-proxy] => # [subtitleFontFace] => inherit [vi_login] => [vi_pass] => [s3_browser] => false [notice_db] => true [mobile_alternative_fullscreen] => false [video_model_db_checked] => 7.4.21.727 [player_model_db_checked] => 7.4.21.727 [player_meta_model_db_checked] => 7.4.21.727 [video_meta_model_db_checked] => 7.4.21.727 [lightbox_force] => false [ui_rewind_button] => false [css_writeout-https--com] => 1589739412 [notice_xml_sitemap_iframes] => true [mobile_landscape_fullscreen] => false [chromecast] => false [hd_streaming] => false [multiple_playback] => true [fv_player_admin_pro_quality_alive] => 1 [fv_player_admin_pro_video_ads_alive] => 1 [wistia_use_fv_player] => false ) DATABASE CREATE TABLE `wp_fv_player_players` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `player_name` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `player_slug` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `videos` text COLLATE utf8mb4_unicode_520_ci NOT NULL, `ab` varchar(3) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad` text COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_skip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `align` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `author` bigint(20) unsigned NOT NULL DEFAULT 0, `autoplay` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `controlbar` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `copy_text` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `changed_by` bigint(20) unsigned NOT NULL DEFAULT 0, `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `embed` varchar(12) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end_actions` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end_action_value` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `hflip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `playlist` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `qsel` varchar(25) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share_title` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share_url` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `speed` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `sticky` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `video_ads` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`) ) ENGINE=InnoDB AUTO_INCREMENT=17 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `wp_fv_player_playermeta` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_player` bigint(20) unsigned NOT NULL DEFAULT 0, `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_player` (`id_player`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=35 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `wp_fv_player_videos` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `src` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `src1` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `src2` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `splash` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `splash_text` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `caption` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `mobile` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `rtmp` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `start` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `src` (`src`(191)), KEY `caption` (`caption`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=17 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `wp_fv_player_videometa` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_video` bigint(20) unsigned NOT NULL DEFAULT 0, `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_video` (`id_video`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=3 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci ### End System Info ###
Thanks,
I will check everything.One think , I don’t understand why the new videos files is running on our actual Joomla site using jwplayer. If the issue is relevant to the AWS configuration, he won’t play on this site… I think …
Since 3 years , our video files run well and we have already made the CORS setup in AWS environment….In the mean time , I’ve checked the javascript console and I have the following error.
Is this relevant to my actual playing HLS issue ?
(anonymous) @ fv-flowplayer.min.js?ver=7.4.21.727:1
each @ jquery.js?ver=1.12.4-wp:2
each @ jquery.js?ver=1.12.4-wp:2
(anonymous) @ fv-flowplayer.min.js?ver=7.4.21.727:1
s @ fv-flowplayer.min.js?ver=7.4.21.727:1
e.trigger @ fv-flowplayer.min.js?ver=7.4.21.727:1
d @ fv-flowplayer.min.js?ver=7.4.21.727:1
u @ fv-flowplayer.min.js?ver=7.4.21.727:1Thanks
I just installed FV Player VAST and FV Player Pro on my adult website. I tried loading an Exoclick VAST tag, and it would not play. I tested the tag through the VAST tag tester, and it played fine. I also tried using a sample Google VAST tag in my VAST Player installation, but it would not play. I tried checking the web page through Google Chrome’s console, but it isn’t showing any Javascript errors. I turned on debug mode, but it isn’t showing anything. From the looks of it, it does not appear that the VAST Javascript is triggering at all.
Here is a sample web page:
(redacted)
Hello Cristian,
Thanks for reaching to us!
Please do following:
1. Open up JavaScript console within your browser
2. Recreate the issue
3. Check error log, if any error appears please copy the log into your reply.
Thanks,
Juraj
I added fv shortcode in this page, but I receive a js error in the console.
In a page without divi builder, there’s no problem.
Anyway in the page with Divi Builder, the Bradmax player doesn’t have nay problem and it’s working good.
I like the Fv player more anyway so I’d like to fix this issue.
Any suggestion?
I just disabled the “Minify And Combine Javascript Files” option of the theme.Kind Regards
CS
Here is a screenshot of what it looks like when I try to load a video using the tab in a post. It just keeps loading but never loads. The video is a vimeo url and I also tried a direct link to our video as well and it won’t load either.
All of our videos are added in a post with the embed tag, I don’t use the fv player button. And their format is mp4.
It used to work but suddenly stopped.
And I was using Chrome browser when I took the other screenshots. I have tried in other browsers and I keep getting the JavaScript error message on some of the videos and others I don’t. I find that strange.
Hello Crystal,
Thanks for providing us the screenshot!
Martin was referring to the fullscreen javascript error showing in your console.
Regarding the thumbnail issue, please do following:
1. Open our FV Player editor (by the button above classic WordPress post editor)
2. Fill any Vimeo video source URL into the Video field
3. Hit “Refresh Preview” button
4. Check if the Splash Image URL fills-in automatically(highlighted in attached screenshot)Thanks,
Juraj
Hello Crystal,
Does the splash image URL fill-in automatically in your FV Player editor or not? If not please try following:
1. Open your browser console
2. Insert video into FV Player editor and recreate the issue
3. Check if any error appear in the console logIf yes, please copy the log into your reply.
Thanks,
Juraj
Hello Arthur,
Please try checking that video with your browsers JScript console. If you don’t know hot to use console you can follow this guide. Open your console and try to recreate the issue.
If any error appears in the log, please copy its content to your reply.
Thanks,
Juraj
Hello Jose,
You reply is still marked as “awaiting moderation” because we don’t want to post any of your system info publicly. Please follow steps Martin wrote in his last reply.
1. Simply install Twenty Twenty theme to your website a preview it(you don’t need to actually activate it on your website so your front-end won’t be affected). You will just have to use the menu in that preview to navigate to some post or page with a video.
2. Next thing you can is to check that video on your website with your browser’s Javascript console (usualy Ctrl + Shift + J, or check instructions for your browser here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ) and reload the page. Then see if there are any errors on the console.
Thanks,
Juraj
Hello Jp,
please install Twenty Twenty theme and preview the website with it. Your live website won’t be affected. You will just have to use the menu in that preview to navigate to some post or page with a video.
Another thing to try is to enable your browse JavaScript console (usualy Ctrl + Shift + J, or check instructions for your browser here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ) and reload the page. Then see if there are any errors on that console.
I’m not sure what could be giving you “Domain Unable To Connect” error. Is that some plugin, or does the web browse give that back?
Thanks,
Martin
Hello Jose,
you said:
I’ve seen the website and the basic solution is “change theme”, witch is not possible.
You don’t have to absolutely change the theme, you can just install Twenty Twenty and preview the website with it. So your live website won’t be affected. You will just have to use the menu in that preview to navigate to some post or page with a video.
Another thing to try is to enable your browse JavaScript console (usualy Ctrl + Shift + J, or check instructions for your browser here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ) and reload the page. Then see if there are any errors on that console.
Thanks,
Martin
Hello kambiumdt,
it’s strange that the Video Checker doesn’t show up for you.
What about when you edit the video using step 6. from this guide? https://foliovision.com/player/basic-setup/start-up-guide#insert-videos
Also, do you see any errors on browser JavaScript console when you try to play the video? Here’s how to enable that console: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis Once you open that console, reload your page and try to play the video please.
Thanks,
Martin
I recently switched my domain and FV Player license and now I am getting a Admin JavaScript Warning – Your javascript appears to be broken error massage when I embed the FV player shortcode however the video does appear and play correctly. When I check the template via the settings pages I do not receive any error messages and all videos function normally. The problem is I can not embed the videos on other website via the iframe embed code. I am back to getting the “my domain will not connect error” which I got when I first installed the FV Player on the initial website. I contacted support and they were able to resolve somehow. After reviewing the forum my guess is that it may have something to do with the WordPress theme as but I have to idea how to resolve the issue as I don’t have much experience with troubleshooting JavaScript errors. I’m hopeful that if the Javascript error is resolved the other issues will be resolved as well.
If you use the link below and try to embed the video on another web page you will get the error “mydomain unable to connect” error message.
https://www.urbanstream.tv/quarantine-books/
Thanks in advance,
Jp
Hello jpwilson,
Please check your FV VAST settings if the license key is valid.
If yes, please enable Settings -> FV Player VAST -> Debug and then check messages you get on your browser’s JavaScript console.
First open up console (instructions for different browsers can be found here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ), then open your page and see what appears.
Thanks,
Juraj
Hello Daniel,
Thanks for providing us with the log. However I meant Javascript error log. You can open it by pressing Ctrl + Shift + J (on Windows) or Cmnd + Option + J (on Mac). Thanks!
Does the video play fine after embedding it?
Thanks for using our player,
Juraj -
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