Pre-roll ads are muted on Chrome and CANNOT BE unmute

[Solved]

Libby 4 years, 9 months ago

Using Chrome, pre-roll ads are muted to allow auto-play.
However, when clicking the button to unmute, I get a javascript error (see image below). AND after the pre-roll, the video will NOT autoplay.

Sometimes, even after click “Play” button, the video will still not play.

mute_preroll__cannot_unmute_on_chrome

Viewing 5 replies - 1 through 5 (of 5 total)

Martin 5 years ago

Hello Libby,

is this about the FV Player Pro Video Ads or FV Player VAST? Looking at the error which you are getting it seems to be about FV Player VAST.

Are you getting that same error on https://foliovision.com/player/demos/vast-ad-with-autoplay ?

Please provide the System information from Settings -> FV Player Pro -> Tools -> System Info.

Thanks,
Martin

Martin 5 years ago

Hello Libby,

you sent us your test URL privately. I had a look at it and I can see the issue – it occurs when using FV Player VAST on a Vimeo video in FV Player Pro. The problem is with the MPEG-DASH playback. If you enable Settings -> FV Player Pro -> Hosting -> Vimeo -> “Disable MPEG-DASH” it will start to work as desired.

Hopefully we can fix this issue for MPEG-DASH next week.

Thanks,
Martin

Libby 5 years ago

Hello Martin,

Thank you for that. However, that disables my pre-roll ad completely on Chrome.

Libby 5 years ago

(please discard that last message. Somehow, after a few refresh, it starts working on Chrome)

Martin 5 years ago

Hello Libby,

we have fixed the Vimeo MPEG-DASH related issue, but we still need to finish all the testing.

Thanks,
Martin

Viewing 5 replies - 1 through 5 (of 5 total)