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Pre-roll ads are muted on Chrome and CANNOT BE unmute

[Solved]

Foliovision › Forums › FV Player › Bug Reports › Pre-roll ads are muted on Chrome and CANNOT BE unmute

  • Libby 6 years, 5 months ago

    Using Chrome, pre-roll ads are muted to allow auto-play.
    However, when clicking the button to unmute, I get a javascript error (see image below). AND after the pre-roll, the video will NOT autoplay.

    Sometimes, even after click “Play” button, the video will still not play.

    mute_preroll__cannot_unmute_on_chrome
    mute_preroll__cannot_unmute_on_chrome
Viewing 5 replies - 1 through 5 (of 5 total)
  • Martin 6 years ago

    Hello Libby,

    is this about the FV Player Pro Video Ads or FV Player VAST? Looking at the error which you are getting it seems to be about FV Player VAST.

    Are you getting that same error on https://foliovision.com/player/demos/vast-ad-with-autoplay ?

    Please provide the System information from Settings -> FV Player Pro -> Tools -> System Info.

    Thanks,
    Martin

    Martin 6 years ago

    Hello Libby,

    you sent us your test URL privately. I had a look at it and I can see the issue – it occurs when using FV Player VAST on a Vimeo video in FV Player Pro. The problem is with the MPEG-DASH playback. If you enable Settings -> FV Player Pro -> Hosting -> Vimeo -> “Disable MPEG-DASH” it will start to work as desired.

    Hopefully we can fix this issue for MPEG-DASH next week.

    Thanks,
    Martin

    Libby 6 years ago

    Hello Martin,

    Thank you for that. However, that disables my pre-roll ad completely on Chrome.

    Libby 6 years ago

    (please discard that last message. Somehow, after a few refresh, it starts working on Chrome)

    Martin 6 years ago

    Hello Libby,

    we have fixed the Vimeo MPEG-DASH related issue, but we still need to finish all the testing.

    Thanks,
    Martin

Viewing 5 replies - 1 through 5 (of 5 total)
Reply To: Pre-roll ads are muted on Chrome and CANNOT BE unmute



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