FV Player settings tabs cannot be open – SiteGround WordPress Starter conflict | Topics

Daniel 6 years ago

Hi,
I just purchased the PRO version. I am on a new installation of WP, with learnpress and woocommerce. those are the only installed plugins.
When loading the settings of the player i get a “THERE IS A PROBLEM WITH JAVASCRIPT” message next to the tabs.

Then all the subtabs are closed and cannot open to edit the content.
-post interface options
-sitewide FV player defaults
-mobile settings

ETC…

Thanks
Daniel

Viewing 8 replies - 1 through 8 (of 8 total)

Lucia 6 years ago

Hi Daniel!

Sorry to hear you are having trouble. Are you using FV Player shortcodes inside learnpress?

Did you notice any error on your browser console? Here’s how to check it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Thanks,
Lucia

Daniel 6 years ago

thank you for the help,
Yes I am embedding the videos inside a lesson of learnpress. However the video works fine ( I am using Amazon S3)

I want to disable the social media sharing options that is why i realized that most of the tabs are frozen and I am not able to get to the settings as in last screenshot.

The errors in the browser console are the following

[DOM] Found 7 elements with non-unique id #closedpostboxesnonce: (More info: https://goo.gl/9p2vKq) <input type=”hidden” id=”closedpostboxesnonce” name=”closedpostboxesnonce” value=”a303f2d635″> <input type=”hidden” id=”closedpostboxesnonce” name=”closedpostboxesnonce” value=”a303f2d635″> <input type=”hidden” id=”closedpostboxesnonce” name=”closedpostboxesnonce” value=”a303f2d635″> <input type=”hidden” id=”closedpostboxesnonce” name=”closedpostboxesnonce” value=”a303f2d635″> <input type=”hidden” id=”closedpostboxesnonce” name=”closedpostboxesnonce” value=”a303f2d635″> <input type=”hidden” id=”closedpostboxesnonce” name=”closedpostboxesnonce” value=”a303f2d635″> <input type=”hidden” id=”closedpostboxesnonce” name=”closedpostboxesnonce” value=”a303f2d635″>
options-general.php?page=fvplayer:1 [DOM] Found 7 elements with non-unique id #meta-box-order-nonce: (More info: https://goo.gl/9p2vKq) <input type=”hidden” id=”meta-box-order-nonce” name=”meta-box-order-nonce” value=”96eda12131″> <input type=”hidden” id=”meta-box-order-nonce” name=”meta-box-order-nonce” value=”96eda12131″> <input type=”hidden” id=”meta-box-order-nonce” name=”meta-box-order-nonce” value=”96eda12131″> <input type=”hidden” id=”meta-box-order-nonce” name=”meta-box-order-nonce” value=”96eda12131″> <input type=”hidden” id=”meta-box-order-nonce” name=”meta-box-order-nonce” value=”96eda12131″> <input type=”hidden” id=”meta-box-order-nonce” name=”meta-box-order-nonce” value=”96eda12131″> <input type=”hidden” id=”meta-box-order-nonce” name=”meta-box-order-nonce” value=”96eda12131″>
options-general.php?page=fvplayer:1 [DOM] Found 2 elements with non-unique id #nonce_fv_player_vi_install: (More info: https://goo.gl/9p2vKq) <input type=”hidden” id=”nonce_fv_player_vi_install” name=”nonce_fv_player_vi_install” value=”01cab4daf9″> <input type=”hidden” id=”nonce_fv_player_vi_install” name=”nonce_fv_player_vi_install” value=”01cab4daf9″>
options-general.php?page=fvplayer:1 [DOM] Found 3 elements with non-unique id #pro[keycdn_domain]: (More info: https://goo.gl/9p2vKq) <input type=”text” size=”40″ name=”pro[bunnycdn_domain]” id=”pro[keycdn_domain]” value> <input type=”text” size=”40″ name=”pro[keycdn_domain]” id=”pro[keycdn_domain]” value> <input type=”text” size=”40″ name=”pro[stackpath_domain]” id=”pro[keycdn_domain]” value>
options-general.php?page=fvplayer:1 [DOM] Found 2 elements with non-unique id #upload_image_button: (More info: https://goo.gl/9p2vKq) <input id=”upload_image_button” class=”upload_image_button button no-margin small” type=”button” value=”Upload Image” alt=”Select Logo”> <input id=”upload_image_button” class=”upload_image_button button no-margin small” type=”button” value=”Upload Image” alt=”Select default Splash Screen”>

thanks again

Daniel 6 years ago

please see the image attached

javaerror1
Martin 6 years ago
Hello Daniel,

what you should be looking for at the browser console is an error message in red letters. Please double check.

Otherwise let us know what other plugins you are using. There must be some plugin conflict.

Also, can you see the closing
tag when you check the page source HTML code?

Thanks,
Martin
Daniel 6 years ago

Thank you Martin and Lucia,
Yes the /body tag is in the page.
Please see attached the errors

It is a new installation, the only plugins i have are:
Jetpack
woocommerce
learnpress
SG optimizer (comes with the host installation, siteground)

errors1
errors2

Daniel 6 years ago

Hi. I figured out… so I share with anyone with this possible situation.
Siteground hosting has a plugin with their fresh installations called WP for starters. which is like a tutorial. That plugin was causing the issue.

Thanks!

Martin 6 years ago

Hello Daniel,

thank you for letting us know about WP for starters! We have a SiteGround account, so we will check that out.

Thanks,
Martin

Martin 5 years ago

Hello Daniel,

I noticed that WordPress Starter plugin no longer causes this issue. I tested with version 1.0.3 and could no longer reproduce the bug.

Thanks,
Martin