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FV Player settings tabs cannot be open – SiteGround WordPress Starter conflict

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › FV Player settings tabs cannot be open – SiteGround WordPress Starter conflict

  • Daniel 6 years, 6 months ago

    Hi,
    I just purchased the PRO version. I am on a new installation of WP, with learnpress and woocommerce. those are the only installed plugins.
    When loading the settings of the player i get a “THERE IS A PROBLEM WITH JAVASCRIPT” message next to the tabs.

    Then all the subtabs are closed and cannot open to edit the content.
    -post interface options
    -sitewide FV player defaults
    -mobile settings

    ETC…

    Thanks
    Daniel

Viewing 8 replies - 1 through 8 (of 8 total)
  • Lucia 7 years ago

    Hi Daniel!

    Sorry to hear you are having trouble. Are you using FV Player shortcodes inside learnpress?

    Did you notice any error on your browser console? Here’s how to check it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

    Thanks,
    Lucia

    Daniel 7 years ago

    thank you for the help,
    Yes I am embedding the videos inside a lesson of learnpress. However the video works fine ( I am using Amazon S3)

    I want to disable the social media sharing options that is why i realized that most of the tabs are frozen and I am not able to get to the settings as in last screenshot.

    The errors in the browser console are the following

    [DOM] Found 7 elements with non-unique id #closedpostboxesnonce: (More info: https://goo.gl/9p2vKq) <input type=​”hidden” id=​”closedpostboxesnonce” name=​”closedpostboxesnonce” value=​”a303f2d635″>​ <input type=​”hidden” id=​”closedpostboxesnonce” name=​”closedpostboxesnonce” value=​”a303f2d635″>​ <input type=​”hidden” id=​”closedpostboxesnonce” name=​”closedpostboxesnonce” value=​”a303f2d635″>​ <input type=​”hidden” id=​”closedpostboxesnonce” name=​”closedpostboxesnonce” value=​”a303f2d635″>​ <input type=​”hidden” id=​”closedpostboxesnonce” name=​”closedpostboxesnonce” value=​”a303f2d635″>​ <input type=​”hidden” id=​”closedpostboxesnonce” name=​”closedpostboxesnonce” value=​”a303f2d635″>​ <input type=​”hidden” id=​”closedpostboxesnonce” name=​”closedpostboxesnonce” value=​”a303f2d635″>​
    options-general.php?page=fvplayer:1 [DOM] Found 7 elements with non-unique id #meta-box-order-nonce: (More info: https://goo.gl/9p2vKq) <input type=​”hidden” id=​”meta-box-order-nonce” name=​”meta-box-order-nonce” value=​”96eda12131″>​ <input type=​”hidden” id=​”meta-box-order-nonce” name=​”meta-box-order-nonce” value=​”96eda12131″>​ <input type=​”hidden” id=​”meta-box-order-nonce” name=​”meta-box-order-nonce” value=​”96eda12131″>​ <input type=​”hidden” id=​”meta-box-order-nonce” name=​”meta-box-order-nonce” value=​”96eda12131″>​ <input type=​”hidden” id=​”meta-box-order-nonce” name=​”meta-box-order-nonce” value=​”96eda12131″>​ <input type=​”hidden” id=​”meta-box-order-nonce” name=​”meta-box-order-nonce” value=​”96eda12131″>​ <input type=​”hidden” id=​”meta-box-order-nonce” name=​”meta-box-order-nonce” value=​”96eda12131″>​
    options-general.php?page=fvplayer:1 [DOM] Found 2 elements with non-unique id #nonce_fv_player_vi_install: (More info: https://goo.gl/9p2vKq) <input type=​”hidden” id=​”nonce_fv_player_vi_install” name=​”nonce_fv_player_vi_install” value=​”01cab4daf9″>​ <input type=​”hidden” id=​”nonce_fv_player_vi_install” name=​”nonce_fv_player_vi_install” value=​”01cab4daf9″>​
    options-general.php?page=fvplayer:1 [DOM] Found 3 elements with non-unique id #pro[keycdn_domain]: (More info: https://goo.gl/9p2vKq) <input type=​”text” size=​”40″ name=​”pro[bunnycdn_domain]​” id=​”pro[keycdn_domain]​” value>​ <input type=​”text” size=​”40″ name=​”pro[keycdn_domain]​” id=​”pro[keycdn_domain]​” value>​ <input type=​”text” size=​”40″ name=​”pro[stackpath_domain]​” id=​”pro[keycdn_domain]​” value>​
    options-general.php?page=fvplayer:1 [DOM] Found 2 elements with non-unique id #upload_image_button: (More info: https://goo.gl/9p2vKq) <input id=​”upload_image_button” class=​”upload_image_button button no-margin small” type=​”button” value=​”Upload Image” alt=​”Select Logo”>​ <input id=​”upload_image_button” class=​”upload_image_button button no-margin small” type=​”button” value=​”Upload Image” alt=​”Select default Splash Screen”>​

    thanks again

    Daniel 7 years ago

    please see the image attached

    javaerror1
    javaerror1
    Martin 7 years ago

    Hello Daniel,

    what you should be looking for at the browser console is an error message in red letters. Please double check.

    Otherwise let us know what other plugins you are using. There must be some plugin conflict.

    Also, can you see the closing

    
    

    tag when you check the page source HTML code?

    Thanks,
    Martin

    Daniel 7 years ago

    Thank you Martin and Lucia,
    Yes the /body tag is in the page.
    Please see attached the errors

    It is a new installation, the only plugins i have are:
    Jetpack
    woocommerce
    learnpress
    SG optimizer (comes with the host installation, siteground)

    errors1
    errors1
    errors2
    errors2
    Daniel 7 years ago

    Hi. I figured out… so I share with anyone with this possible situation.
    Siteground hosting has a plugin with their fresh installations called WP for starters. which is like a tutorial. That plugin was causing the issue.

    Thanks!

    Martin 7 years ago

    Hello Daniel,

    thank you for letting us know about WP for starters! We have a SiteGround account, so we will check that out.

    Thanks,
    Martin

    Martin 6 years ago

    Hello Daniel,

    I noticed that WordPress Starter plugin no longer causes this issue. I tested with version 1.0.3 and could no longer reproduce the bug.

    Thanks,
    Martin

Viewing 8 replies - 1 through 8 (of 8 total)
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