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I can’t had shortcode with divi theme

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  • Clement 7 years, 2 months ago

    Hi,

    I can’t had shortcode in divi theme.

    I have this message:

    An unexpected error has occurred. Please copy the player raw data below and submit a support ticket to Foliovision

    And this code:

    {"video_meta":{"video":{"0":{"last_video_meta_check":{"value":"1544187613"},"auto_caption":{"value":"1"},"auto_splash":{"value":"1"},"duration":{"value":"176"}}},"hls":{"0":{}},"subtitles":{"0":[{"code":"","file":""}]},"transcript":{"0":{}},"chapters":{"0":{}}},"player_meta":{},"fv_wp_flowplayer_field_player_name":"","videos":{"0":{"fv_wp_flowplayer_field_src":"https://vimeo.com/297337208","fv_wp_flowplayer_field_src1":"","fv_wp_flowplayer_field_src2":"","fv_wp_flowplayer_field_width":"","fv_wp_flowplayer_field_height":"","fv_wp_flowplayer_field_rtmp":"","fv_wp_flowplayer_field_rtmp_path":"","fv_wp_flowplayer_field_mobile":"","fv_wp_flowplayer_field_splash":"https://i.vimeocdn.com/video/735001796_1280x720.jpg?r=pad","fv_wp_flowplayer_field_splash_text":"","fv_wp_flowplayer_field_caption":"2 - Playback - All of Me","fv_wp_flowplayer_field_start":"","fv_wp_flowplayer_field_end":"","fv_wp_flowplayer_hlskey":"","fv_wp_flowplayer_hlskey_cryptic":""}},"fv_wp_flowplayer_field_subtitles_lang":"","fv_wp_flowplayer_field_width":"","fv_wp_flowplayer_field_height":"","fv_wp_flowplayer_field_autoplay":"","fv_wp_flowplayer_field_embed":"","fv_wp_flowplayer_field_align":"","fv_wp_flowplayer_field_controlbar":"","fv_wp_flowplayer_field_sticky":"","fv_wp_flowplayer_field_live":"","fv_wp_flowplayer_field_playlist":"","fv_wp_flowplayer_field_share":"","fv_wp_flowplayer_field_share_url":"","fv_wp_flowplayer_field_share_title":"","fv_wp_flowplayer_field_speed":"","fv_wp_flowplayer_field_playlist_advance":"","fv_wp_flowplayer_field_ab":"","fv_wp_flowplayer_field_hflip":"","fv_wp_flowplayer_field_qsel":"","fv_wp_flowplayer_hlskey":"","fv_wp_flowplayer_hlskey_cryptic":"","fv_wp_flowplayer_field_copy_text":"","fv_wp_flowplayer_field_end_actions":"","fv_wp_flowplayer_field_redirect":"","fv_wp_flowplayer_field_popup_id":"","fv_wp_flowplayer_field_popup":"","fv_wp_flowplayer_field_email_list":"0","fv_wp_flowplayer_field_ad":"","fv_wp_flowplayer_field_ad_width":"","fv_wp_flowplayer_field_ad_height":"","fv_wp_flowplayer_field_ad_skip":"","fv_wp_flowplayer_field_video_ads":"","fv_wp_flowplayer_field_video_ads_post":""}

    Also, I have more than 300 vimeo videos on my website. Is it possible to auto convert all video in FV shortcode or I need to do that manually ?

    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Martin 7 years ago

    Hello Clement,

    please send over the information from Settings -> FV Player Pro -> Tools -> System Info.

    Currently there is no auto convertor from the shortcode format into database, but we might add it at least for the simpler shortcodes.

    Thanks,
    Martin

    Clement 7 years ago

    Hi Martin,

    Thanks for your fast response.

    Do you know when you will add the option to convert videos with the FV player shortcode?

    The System info:

    ( System Info removed )
    Martin 7 years ago

    Hello Clement,

    looking at these create table statements it appears you were able to insert 6 players with 1 video each before this issue has appeared.

    Do you get the same problem if you try to insert just some random video source like “1”? Or does the issue only occur when you put in a real Vimeo video?

    Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.

    Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

    Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs.

    Thanks,
    Martin

    Clement 7 years ago

    Hi,

    Today I don’t have error message but I can’t insert the shortcode.
    Look this screencast:
    https://www.youtube.com/watch?v=Q1lqNyHgZ5M

    Nothing happen…

    I have these error in the console:

    fv_wp_flowplayer_field_src has been updated? false https://vimeo.com/297337208
    shortcode-editor.js:3166 fv_wp_flowplayer_field_splash has been updated?
    shortcode-editor.js:3166 fv_wp_flowplayer_field_caption has been updated?

    With the import function with the first message I can import the video and I get this shortcode:
    [fvplayer id="8"]

    I can also use add new to import video with url. But it’s the shortcode option in the text editor that don’t work

    Clement 7 years ago

    Also I have this message:

    It appears there are no Flowplayer scripts on your site, your videos might not be playing, please check. Check your template’s header.php file if it contains wp_head() function call and footer.php should contain wp_footer()!

    I have check and I have wp_head() and wp_footer() in my WordPress theme.

    When I ad the shortcode manually, I don’t have any problem to play videos

    Martin 7 years ago

    Hello Clement,

    thank you for the screencast. So it must be a simple bug where FV Player is not able to insert the shortcode into the editor when using Divi theme. We will get it fixed.

    Thanks,
    Martin

    Clement 7 years ago

    Hi Martin,

    Ok, thanks.

    Do you know when the bug will be fixed ?

    Thanks

    Martin 7 years ago

    Hello Clement,

    with some luck next week, otherwise in January.

    Thanks,
    Martin

Viewing 8 replies - 1 through 8 (of 8 total)
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