Hi James,

Thanks for the bug report. Could you please check for a Javascript error in the post edit screen? (Here’s a guide on how to do that)

Thanks,
Eduard

Hi Rick,

We may continue the discussion here. We have checked your site and there is a JavaScript error, that appears after a video playback: “Uncaught TypeError: Cannot read property ‘msie’ of undefined”. This is probably caused by the missing jQuery Migrate library.

What we will do right now is that we’ll improve the code of fv-flowplayer.min.js, so it will not hard fail if this library is missing.

Could you please share your access credentials to your website and (if it’s possible) also to your FTP? We need it so we can put up a new version of the FV Player on your site and test it. You can use https://revealit.me/ for securely sharing sensitive information. It will created an encrypted message, that can be opened only once and will be deleted afterwards.

Thanks,
Eduard

Hello Raymond,

I’m not able to reproduce this issue, no matter if I enable “Post Thumbnail” or not.

Do you see any errors on the browser error console? Here’s how to use it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

If you want to get this fixed in a hurry, you can order our pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hello Alessandro,

if the maximum number of wrappers would be reached there would be a different message – “The maximum number of VAST wrappers ({number}) has been reached.”

However I’m getting a different error on your website, I just get “An invalid exception was thrown.” in fv-player-vast-min.js.

You site also appers to be full of JavaScript errors originating in http://cdn.ravenjs.com/3.6.0/raven.js, although it’s not likely related. The site appears to be full of ads as well.

Do you have any special page which doesn’t have all of the extra ads on the page with just FV Player VAST on it?

Thanks,
Martin

Hello Kobus,

in general we don’t recommend using JetPack because of its WordPress.com integration – unless that’s what you really need. There are good alternatives for most of its functions which don’t tie you down like that.

Since you are our pro user I checked your site and I can see the error:

tiled-gallery.js?x74069:163 Uncaught ReferenceError: wp is not defined(…)

Does it appear when you remove FV Player from that post and only keep the gallery? If so, then it’s Jetpack’s fault. Otherwise it must be some strange conflict.

In that case you can try to modify that //cdn.foliovision.com/wp-content/plugins/jetpack/modules/tiled-gallery/tiled-gallery/tiled-gallery.js file and comment out the block at line 163. If you are experienced in JavaScript, it won’t be a problem, just remember to clear any cache – your browser, CDN and so on.

If you would like us to get this fixed for you with priority, you can order our Pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hello Gaetanh,

are you seeing any JavaScript errors on the browser console? That’s probably the case, there might be some broken plugin causing the JavaScript to stop functioning. Here’s how to check that: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

We will see if we can make the Settings screen work without JavaScript.

You can also try to downgrade to FV Player 6.0.5.4 until we fix this: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.6.0.5.4.zip

We will be also happy to fix the issue for you right on your website if you order our pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hello Amir,

I can see a JavaScript error on the browser console and some log entry from YouTube Embed Plus plugin. Could you pelase check if disabling that plugin helps?

We recommend you check our troubleshooting guide to be able to debug JavaScript issues: https://foliovision.com/player/basic-setup/installation#fixing-broken-javascript

Thanks,
Martin

Hello fmastro,

the styling on that is a bit off, so you don’t see the full note. It links to this guide to help everybody with the same issue: https://foliovision.com/player/basic-setup/installation#fixing-broken-javascript

Please let us know if you can see the error on your site causing our player to fail now.

Thanks,
Martin

Hello Kerry,

I checked this issue on your site and debugged the JavaScript error as I wanted to make sure our new code doesn’t have some terrible bug in it.

I figured out the issue is caused by this line of JavaScript in your theme:

Array.prototype.forEach2= …

I made our code more resilient and released FV Player Pro 0.7.6. Please update to it and let us know if you still have issues.

Thanks,
Martin

Hello Kerry,

I can see there is some JavaScript error.

Could you please check if it happens if you preview the site with the default theme?

Does it happen if you disable the ads?

Thanks,
Martin

Hello Cory,

1) RTMP issue – the issue with http://xxxxxx.cloudfront.net/fcs/ident2 is not likely related as that’s not your RTMP server.

I checked the debug info and your stream is not found. Are you sure your CloudFront for RTMP is pointed to the right S3 bucket? Are you sure https://foliovision.com/player/serving-private-cloudfront -> “Next step is bigger – you need to fill in required data:” -> “Restrict Viewer Access” is not enabled? If it is, then you should configure FV Player Pro to setup the signature for that domain as well – check “If you setup your RTMP with access restrictions, you need to enter your domain” on the above guide.

Also check “Origin Access Identity” in the above guide – both CloudFront distributions should use the same. If you have CloudFront HTTP distribution restrict the access to the bucket and have the CloudFront RTMP work without the Restrict Viewer Access then it;s going to be a problem.

I’m noticing there are JavaScript errors on your page which break something in jQuery, so something might be broken because of that as well.

2) HLS and RTMP is harder to download that a video served over HTTP, but certainly not impossible. But you need to deliver the video via HTTP to allow playback for non-Android non-iOS devices non-Mac-Safari users without Flash – typically desktop computers using Windows or Linux.

Our overview of video download protection is here: https://foliovision.com/player/protecting-video-from-downloading

Thanks,
Martin

Hello Ganesh,

unfortunately if there is a JavaScript error which breaks jQuery, then it’s hard for our player to recover. It could recover, but then any function of it which is bound to jQuery (a lot of our custom features use it) would still not work.

Thanks,
Martin

Hello Ganesh,

I opened your site and I can see JavaScript error on it which is related to JS file. We recently published a guide about how to troubleshoot issues like this effectively: https://foliovision.com/troubleshooting-javascript-errors

In your case I know where the issue is I have seen a similar error recently – it’s the wp-content/themes/invent/js/main.js script which contains jQuery selectors like this:

‘a[href*=#]’

However it should be

‘a[href*=”#”]’

You can see the correct syntax explained here: https://api.jquery.com/attribute-contains-selector/

So the issue doesn’t appear to be connected to FV Player nor FV Player Pro. Have you also upgraded some other plugins or WordPress?

I’ll check how we can make our plugin more resilient to fatal JavaScript errors like this.

Thanks,
Martin

Hello Wilhan,

I see what you mean but the VAST URL is already requested by the client’s browser, so I don’t see a need to send over IP as another argument. JavaScript doesn’t know what is the user IP, so we would have to write a separate script to get it and it would have to work with caching plugins as well.

Thank you for the error report. I noticed the issue with the upgrade not working, so I haven’t announced the new version yet. We are looking into it already.

Thanks,
Martin

Hello Michal,

sorry about the inconvenience. It works for us here: https://foliovision.com/player/demos/youtube-autoplay

So we will have to look at your website if there is any conflict with some other JavaScript.

I had a quick look and it appears to be a problem with the “WP PRO Advertising System” – notice on your browser JavaScript console that you get the error “Uncaught ReferenceError: clickable_paszone is not defined”.

You should be forwarding this report to the developers of that plugin. I believe it’s paid, so you should get some good support with removing that error from your website.

On the other hand, we should make sure a global JavaScript error like this won’t stop our plugin.

Thanks,
Martin

You’re welcome Mike. Dealing with those .net issues (Microsoft compatibility with open source) should be enough to make a person call a crisis line for counselling.

Best wishes,

Alec

Hi Mike,

I’m sorry but struggling with .net on an edge case like this is not something we know about. If we did, I’d tell you.

If you’d like us to try to track the .net issues down, we could do so but it would be as web development work.

Making the web work for you, Alec

Hi Mike,

Thanks for your question.

1. We’d need an example to even take a look.
2. We are not supporting .net

Making the web work for you, Alec

Hello msalitu,

we have some other user using Avada theme who had some issues, but it wasn’t related to the theme: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/audio-player-skin-not-showing-play-button#post-4550

Here’s some other user where it’s bit unclear if the issue was in the theme or not: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/javascript-error-uncaught-typeerror-object-300-has-no-method-apply#post-2739

Could you please check your browser JavaScript console for any errors when you edit the post and click our button? Here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Thanks,
Martin

Hello Rolf,

I posted a [fvplayer] shortcode into the “Flowplayer Test Module” and I can see it playing. However when I saved the changes, there was no indication of the save being finished and when reloaded, the video was there but I couldn’t open the editing anymore.

I can see some errors on the JavaScript console, so it’s hard to tell what exactly is wrong. Enabling wp-admin -> Parallax -> Themify Settings -> Themify Builder -> “Exclude Video module” didn’t helped.

We are currently upgrading our plugin to Flowplayer 6 core and I think this will help, at least my basic tests indicate it will.

Could you please replace the file wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js with this one and see if that helps? https://raw.githubusercontent.com/foliovision/fv-wordpress-flowplayer/dev/flowplayer/fv-flowplayer.min.js

Thanks,
Martin

Hi Phil,

I see that it’s a JavaScript error. I’m pretty sure we heard of that before.

There must be some fatal JavaScript error in your wp-admin. Do you see anything on the browser JavaScript error console? Here’s how you can get to it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Good trick with the Chrome developer tools though, you probably already noticed the JavaScript error, could you please let us know what it is?

Thanks,
Martin

Hello Xenia,

if the videos play and you can also pause and resume the videos, then it should be fine.

The detected JavaSript file is packed, so it’s hard to tell if it’s an extra copy of jQuery (could break things) or if it’s harmless (causing no JavaScript errors).

Thanks,
Martin

Hello fozool,

if you are not able to open the settings boxes, there has to be some JavaScript error.

I tried a fresh install with no plugins and it works for me. Could you please try the default WordPress theme (Twenty Fifteen) and see if you still get the issue?

Thanks,
Martin

Hello Bruno,

1) Great that it works now, but there is no reason it should not work with Google Analytics enable for the videos. Could you please put it back?

2) Could you please disable the Minifying and see if you get the error now that you put back the Google Analytics tracking ID? I see that you excluded FV Flowplayer from minify, but other scripts may have some issues with it as well. Your site shows several JavaScript warnings.

Thanks,
Martin

Hello Burno,

I found that the error is in the part which takes care of the Google Analytics tracking.

Could you please:

1) Remove the Google Analytics ID from Settings -> FV WordPress Flowplayer -> Sitewide Flowplayer Defaults -> Google Analytics ID? Let’s see if that changes anything.

2) Disable the JavaScript minify and combine for the site (what plugin are you using?). I’m not getting the same error as you. In fact, as soon as I create a copy of your site HTML on my computer, I no longer get the error.

Thanks,
Martin

Hello Bruno,

no luck yet. Notice, that the video can’t be paused either.

I tried to use the same configuration (CloudFront video, controlbar=”no” and splashend=”show”) here, but it works in Safari 7.1: https://foliovision.com/player/demos/cloudfront-download-protection -> Checking Safari 7.1 issues

There must be something with your theme or plugins. I’m noticing this JavaScript error: “ReferenceError: Can’t find variable: TB_WIDTH” in thickbox.js on line 280.

Could you try to use the WordPress theme preview function with the Twenty Fourteen template, find your page using search and see if it also fails on Safari?

Now I’m getting “Fehler beim Aufbau einer Datenbankverbindung”, is your server overloaded?

Thanks,
Martin

Hi Empty,

Are you using minify and combine functions in W3 Total Cache? They could be breaking jQuery or our javascript. Handrolling javascript files to combine successfully requires quite a bit of skill and experience, as well as some trial and error.

Let us know.

Making the web work for you, Alec

Hello Nigcra,

what about trying a different template? You can use the Theme Preview function of WordPress (step 2. in our guide).

Do you see fv-flowplayer.min.js in your HTML source?

Do you see any errors on the console (step 1. in our guide).

Thanks,
Martin

Hello TD,

in that case rtmp://s11.streamcp.com:5225 is the server address and 8211 should be the file path. So this should work:

[fvplayer rtmp="rtmp://s11.streamcp.com:5225" rtmp_path="8211"]

But it does not. Our video checker says that “Could not connect to s11.streamcp.com:5225” So I tried port 1935 (default for RTMP), meaning the server address was: rtmp://s11.streamcp.com:1934 Shortcode:

[fvplayer rtmp="rtmp://s11.streamcp.com:1935" rtmp_path="8074"]

Our video checker says it’s fine, but it still won’t play. Are you sure 8074 is correct? Shouldn’t it be something like my-video.mp4?

Or is this a live stream which is currently down?

Thanks
Martin

Hello Nigcra,

please check our troubleshooting guide here: https://foliovision.com/player/installation#fixing-broken-javascript

It “Check template” fails and shows nothing, could you please see if you find anything related to it in your PHP error log?

Thanks,
Martin

Hello TD,

are you using RTMP? If so, then please check the advice on RTMP which I posted in my last message.

Thanks,
Martin

Hello TD,

I had a look and quickly noticed there is a working player here: ‘http://oromoevangelicalchurchdc.com/wp/?page_id=527’

Are you still seeing the issue?

The file/RTMP stream in that player is not properly configured though. You should be entering server and file path separately. Check how RTMP is used here: https://foliovision.com/player/rtmp-streams

Our video checker should help you with any troubleshooting: https://foliovision.com/player/faq#properties-built-checker-report-playing

Thanks,
Martin

Hello TD,

could you please try the step 4. and let us know what exactly happens? https://foliovision.com/player/installation

If you see no output, can you check your PHP error logs for any clues?

Thanks,
Martin

Hello Jonathan,

I used your test and and I’m attaching screenshot of JavaScript console in Chromium (open-source version of Google Chrome) and Firefox with Firebug.

1) Notice that the AdVideoComplete event is present.

2) However notice that there is a failed request to htttp://as3_100/ Next open up the tag http://shadowcdn-01.yumenetworks.com/ym/1B3uA91O2152/1349/HifvrHol/vpaid_as3.xml in your web browser and check CDATA from Tracking event=”complete”. It says exactly that.

So it seems like this URL is not properly translated into a real URL, while it works for other Tracking events.

https://foliovision.com/downloads/yume-tracking-complete-fail.png
https://foliovision.com/downloads/yume-tracking-complete-fail-network.png

3) This all could indicate a problem bug at this point I’m not sure if it’s a problem on our side or in the VPAID ad unit itself.

I had a look at the VPAID inspector as suggested and I’m seeing the same error with “as3_100/” in there: https://foliovision.com/downloads/yume-tracking-complete-fail-google.png

Could you please send this back to YuMe?

Thanks,
Martin

Hello Amanda,

could you please let us know at what exact URL your video is not playing? We need to have a look if there is some JavaScript error.

We won’t publish the URL here if you don’t want us to. Let us know if it’s a membership website which requires us to log in.

Thanks,
Martin

Hi Sharon,

could you please follow step 3. here to see if you are getting any JavaScript errors? http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

I tried to install NextGen Gallery together with FV Antispam, but I’m not seeing any issues. Perhaps there is some other plugin in the play.

Thanks,
Martin

Hello Anne,

we had a look at your website as you ordered our Pro support before – it was an issue with “Popup Domination” plugin.

Turns our that even though the fix for your website was included in our live version, there was a tiny glitch in it which caused it to fail.

Fixed now. Your videos play again.

Thanks,
Martin

Hello volcano,

it works for me in Chrome 36.0.1985.125 m on Windows 7. There must be some other issue. What extension for Chrome are you using? Do you see any erros on JavaScript console? Here’s a WordPress.org article about console debuggin to help you.

Thanks,
Martin

Hello Manish,

here’s a workaround for your issue:

1) Upload your image in wp-admin -> Media -> Add New
2) Once uploaded, click “Edit” to see its details
3) You should get to a new screen where you see the image on the left and “Save” box on the right.
4) There you can copy the “File URL:” and paste it into our settings into the “Logo:” field.

I recommend that you check some other Settings screen, such as “Discussion” to see if the JavaScript error occurs on it as well. If it’s just our plugin screen, then it’s a conflict. If it’s everywhere, it’s just a bug in the Awesome Builder plugin.

Thanks,
Martin

Hello David,

thank you for the bug report. This error was occurring for Vimeo videos with FV Player Pro (our Pro extension).

We fixed the bug and will release the new version, hopefully today.

Thanks,
Martin

Hello Werner,

I had a look at your private reply and unfortunately this appears to be a problem of NextGen Gallery only. It gives a fatal JavaScript error: “script.aculo.us requires the Prototype JavaScript framework >= 1.6.0.3”

This is not something what we could affect. Prototype is not used in Worpdress, WordPress (and FV Flowplayer) uses jQuery. So it appears NextGen Gallery plugin has some compatibility issues (perhaps with WordPress 3.9.1 or your theme specifically).

Only thing that I can recommend is that you look if you can somehow turn off the Ajax functions of the galleries. Because these seem to trigger the error.

Thanks,
Martin

Hello Cris,

your question was already answered here: http://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/javascript-broken#post-3187

Looks like a broken theme or a some other plugin.

We are happy to troubleshoot the site for you, just order our pro support and we will find the issue.

Thanks,
Martin

Hi Martin,

Rather than troubleshoot why it was getting this error just in the newest version only on the dev site, I just restricted jquery ui to the page I was using it on, something I was planning on doing anyway, and it’s fine. There are no js errors on the page,

Thanks,
Wendy

Hello Wendy,

if it’s .htaccess then there is little our plugin can do without coding specifically for your site. I don’t see how adding jQuery UI can affect that though.

Hello Cris,

please check your browser JavaScript console. Here’s a handy guide from WordPress.org about how to check that console in various browsers, just skip right to step 3: http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis There might be some broken JavaScript on your site which breaks any JavaScript execution afterwards.

Thanks,
Martin

I am getting the same error. Check template finds no errors.

It was working but I moved the site to a sub domain and now it does not. I reinstalled the plugin but it didnt fix.

http://usa.vibration-exercise-store.com/vibration-exercise-video/

Any ideas?
Cheers, Cris

I think it has something to do with the password protection. I got a notice on template check that I didn’t have jquery or html5.js, but on the live server it’s fine. This showed up after adding jquery ui to functions, but I only get these fv errors on the dev site.

This just happened after the last upgrade:

html5.js not found in your template! Videos might not play in old browsers, like Internet Explorer 6-8. Get it here and put it into your template.

It appears there are no Flowplayer scripts on your site, your videos might not be playing, please check. Check your template’s header.php file if it contains wp_head() function call and footer.php should contain wp_footer()!

It appears there are no jQuery library on your site, your videos might not be playing, please check.

Hello lunahicks,

there must be some JavaScript error on your site or perhaps some external item which blocks the page load from completing.

You should follow the Step 3. here to check if your browser is reporting any JavaScript errors.

I had a quick look and the issue appears to be with your plugin: http://wordpress.org/plugins/sharebar/

Thanks,
Martin

Hello Wendy,

the warning appears for admins only. If it disappears, then it’s fine. If not, it means your site has broken JavaScript and that’s what the message is about. That’s the whole purpose of it.

We are wondering how to improve it though. We already have “Check template” function on the setting screen, but that one can’t detect hard JavaScript errors. And when there is such error, people complain about our player, not knowing it’s an issue with their website or some plugin.

Thanks,
Martin

Hello Robert,

we found no issues using:

Mac OS X 10.9.1, Chromium 33.0.1711.0 (235307)
Mac OS X 10.9.1, Chrome 33.0.1750.146
Windows 7, Chrome 33.0.1750.146 m

There might be a conflict with some other plugin though. Please check your browser JavaScript console. Here’s a handy guide from WordPress.org about how to check that console in various browsers, just skip right to step 3: http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis And then report back here.

Thanks,
Martin

I’m getting the same error messgae “I’m sorry, your JavaScript appears to be broken. Please use “Check template” in plugin settings or order our pro support and we will get it fixed for you” and have no idea what to do. Help?

Hello Dmitry,

that’s a weird error, could you please:

1) Post your shortcode here
2) Does your page seem to be slow to load?
3) Check if you are using any Flash blocker (Firefox addon)
4) Check for any JavaScript errors (guide)

I assume you are still on Firefox 26.0 on Mac OS X Lion 10.7.5 (11G63).

Thanks,
Martin

Hello Dmitry,

could you please be more specific about the issues in FireFox on Mac? What plugin version are you using?

Could you please paste in the exact warning from IE? What version are you using? There might be some error in some other JavaScript which is only fatal to IE.

If you need to get this resolved quickly and right on your site, we are happy to help, just order our pro support.

Thanks,
Martin

Hello rolu,

the warnings about layerslider.kreaturamedia.jquery.js and jquerytransit.js are not important. We are working on a better way of checking for JavaScript/jQuery errors in our plugin, that will prevent any false alarms like this, although these are not really alarms but rather warnings about things to check if something doesn’t work.

Can you double check that jquery.js loads before fv-flowplayer-min.js? Because in the template checker output above it says the opposite – see the line numbers.

Or are you using any minify/combine JS plugin? Are there any hard-coded references for jQuery (without using WP API – wp_enqueue_script())? This looks a bit suspicious. If you need this resolved quickly and right on your site, we will be happy to help you if you order our pro support.

Thanks,
Martin