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I’m using FV player as an audio player with interactive transcript on my website. All worked fine for a long time, but now the audio player bar is just black with no controls on iPhone/iPad devices. Works fine on desktop Safari/Chrome, but I got several reports from users that on mobile iOS devices (phone/tablet) it just doesn’t work. Confirmed it myself, here’s a screenshot: https://cl.ly/9eba276912a2
Here’s an example page where the player doesn’t work on mobile/tablet: http://german.effortlessconversations.com/test
I get the “Admin javascript” warning, but if I run “check template” no errors come up.
Any idea what’s going on? :)
Thanks!
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Hi lukasv.
We’ve tested this on version 7.3.12.727 of our FV Player, and it’s working fine. Have you made any changes or updates to your site, before you noticed this problem?
What version of our player are you using? If you’re using the latest version, please try switching to the previous version, and test it. Is it working now?
Thanks for your post.
Sylvain
Hi again, lukasv.
You can easily switch to the previous version by clicking Account, and then clicking on Show Previous Version.
Sylvain
Hi Sylvain, was running the latest version. Tried to switch back to the previous version but to no avail, it still doesn’t work…
Have you checked the page on my website on a mobile phone? http://german.effortlessconversations.com/test
Hi lukasv.
I just tested the page, successfully, on my iPhone, running iOS 12.1.4. Are you still on the previous version of FV Player?
Sylvain
I should be posting a follow up for this issue – Lukas did order our Pro support and we found there was a fatal JavaScript error on his website which was affecting the mobile devices.
It was just some stray code from some theme development. It was removed and FV Player works well now.
Thanks,
Martin
