Upgraded to 7.4.8.727 from 7.4.6.727 Now Javascript error.

rhys 5 years, 1 month ago

Upgraded to 7.4.8.727 from 7.4.6.727 Now I get a Javascript error when trying to play a video.
Video is hosted on vimeo, and I use ads (playlists).

Restored version 7.4.6.727 from a backup, and now the player works fine again.

Viewing 3 replies - 1 through 3 (of 3 total)

Juraj Kacaba 5 years ago

Hello rhys,

We’re sorry for the issues. Can you please send us the full error log with more info? Also your system info could be really beneficial for us.

You can find it at: Settings -> FV Player Pro –> Tools –> System info

You can simply copy the whole info into this thread.

Thanks for using our player,
Juraj

rhys 5 years ago

I’m unable to do that as I downgraded to previous version as soon as I realised the player stopped working correctly. Couldn’t afford for my site to effectively be down for so long.

Juraj Kacaba 5 years ago

Hello rhys,

I wasn’t able to reproduce the issue on our test site and I’m worried that without testing on your site we wouldn’t be able to find what’s causing these issues.

However, the system info could be still beneficial for us, maybe you’re using some kind of plugin which blocks FV Player JS libraries from loading or something similar.

Best would be if you could reproduce the error and show us what JavaScript console in your browser is saying with the error log.

Also, are you using any CDN? If yes, please check this guide and check you query string versions.

Thanks for using our player,
Juraj

Viewing 3 replies - 1 through 3 (of 3 total)