Hello Punith,

we sincerely apologize for the severely delayed answer. Your message got sent to an inbox, where it got lost, instead of being posted here.

I would like to follow-up and ask, if you are still experiencing these issues and would like to continue solving them.

Thanks,
Maria

Hello Alfonso,

thank you for reaching out to us!

Everything having any effect on Chromecast in your FV Player Pro settings seems to be set up correctly.

Are you also having issues casting videos directly from YouTube or is it just the videos embedded via FV Player?

Thanks,
Maria

Hello R,

thank you for reaching out to us and being interested in our player!

Vimeo plus does provide some security on its own, but it often is not enough for some downloading software.

We do offer a paid add-on called the Vimeo Security-add on. It adds additional video protection – then the video downloaders no longer recognize the video as playing from Vimeo and fail.

You can learn more about this add-on here: https://foliovision.com/player/securing-your-video/secure-videos-security

Making the web work for you,
Maria

Hello Edward,

yes, the latest FV player Pro version is 7.4.45.727.

Where did you get the zip you installed the 44 version from?

Please, also go to Plugins -> Installed plugins and see whether you get a “new version available” message under FV Player Pro.

Thanks,
Maria

Hello Mitchell,

thanks for reaching out to us!

We have previously experienced incompatibility issues with the Avada theme. There were some changes made recently, which might be the cause of this issue.

Thank you for bringing this to our attention. I will forward this to our development team and see what we can do.

Thanks,
Maria

Hello Susana,

thanks for reaching out to us!

We are glad to hear, that you have been able to resolve the issue with your licence.

Sadly, there appears to be no screenshot included with your message. Could you please resend the screenshot, or just write the name of the error you are getting?

Thanks,
Maria

Hello Kostas,

I apologize, but I do not quite understand your question.

Is the issue with autoplay only working as muted on mobile, or are those videos not auotplaying at all?

If they autoplay does not work at all, please, provide us with information about the device/devices used and a link to such an problematic video.

Thanks,
Maria

Hello Kostas,

thanks for asking!

Yes, FV Player does support AMP. In fact, AMP for WP is the AMP plugin we recommend using and consider to be the best.

You do not need to do anything special to integrate AMP with FV Player, but you still might find this guide helpful: https://foliovision.com/player/advanced/using-fv-player-with-amp

Making the web work for you,
Maria

Hello Pirx,

thanks for reaching out to us!

There is no limit on the number of items you can add to a playlist, so the issue is somewhere else.

do you get that error when trying to insert a new player on wp-admin -> FV Player screen?

Please, try installing this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to add the playlist again and see, if any error appears in it. Alternatively, you can also check PHP error logs directly on the server.

Thanks,
Maria

Hello gwilson,

as of now, it is not possible to do that. However, this is not the first time we got this request and I think it is worth re-opening this discussion with my team.

However, there are some challenges connected to this, so no promises. I will forward this to the development team and we’ll get back to you.

Thanks,
Maria

Hello Kulshreshtha,

thanks for reaching out to us!

Zone ID is the only mandatory parameter, you do not need to add Category nor site ID anymore.

I looked at your site and you are getting the following error:

Uncaught TypeError: $f.addPlugin is not a function
    at invideo.js?ver=5.6:1

It seems to be a faulty call from ExoClick. Please, submit that to Exoclick ads support.

Thanks,
Maria

Hello Cirdec,

thanks for reaching out to us!

The length of preview video depends on the length of the video file you enter as the preview video.

As for the possibility of video unlocking based on membership instead of payment, I will have to consult our development team about possible solutions for the Stripe Partners membership plugins.

Making the web work for you,
Maria

Hello Tim,

thanks for reaching out to us!

sadly, I cannot find FV Player installed on your page. All the videos in the link you posted are simple YouTube embeds not playing through the FV Player plugin. Therefore, I cannot help you at this time.

If you have FV Player installed, please upload a video playing through the FV Player plugin and send us the link to that video.

Alternatively, you can save time re-uploading all the videos by simply going to Settings -> FV Player -> Integration/Compatibility and check the “Handle WordPress audio/video” box. Then click “Save All Changes”.

Once you do that, please inform me and should the issue persist while playing through FV Player plugin as well, I will take a look at it.

Thanks,
Maria

Hello Lucian,

sadly, your licence has expired. This means that while you can still use the older version of FV Player Pro you enabled on your domains, you cannot do any further changes to your licence or get updates.

You will have to renew your licence to perform these changes. We also offer 2 and 3 domain licences, if that is more appropriate for your current use.

Making the web work for you,
Maria

Hello Jordan,

we will keep you updated on the fullscreen stretching issue.

Regarding the default splash image at the end of the video: sadly, as of now, you can set splash screen as an end of the video action only for individual videos by setting it manually in shortcode. That being said, making the option to set the default splash screen as a default end of video action, is definitely something to consider implementing. Thanks for the idea.

Thanks,
Maria

Hello Dag,

I deeply apologize for the misleading information. The system around staging domain licencing can get quite confusing.

Since the staging domain is a sub-domain of your main domain, it is actually licenced under the same key as the main domain. Replace the key with the main domain key starting with $3, not with $6.

Let me know, if it solved the issue.

Thanks,
Maria

Hello Jordan,

I have tested your issues and can agree that I have ran into some of these issues.

The video size defaults to the set default size in FV Player settings and not to the native size of the video. Perhaps we could fix this.

You can change the default video size, which can be changed in Settings -> FV Player Pro -> Sitewide FV Player Defaults -> Default video size

This setting also overrides the ratio of the videos embedded by handling WordPress audio/video. However, it means that all your videos would play in 4:3, so you would have to manually set the size in shortcode for 16:9 videos, if you have any.

As for the stretched video in fullscreen mode bug, I will make sure to forward this to the development team and see what we can do about it.

Thanks,
Maria

Hello Prakash,

thanks for reaching out to us!

CDNs, such as CloudFront, BunnyCDN, etc. provide a lower level of security by avoiding usage of HTML. However, it is true, that this protection can be easily bypassed by video downloader extensions and apps. You can learn more about the types of video protection here: https://foliovision.com/player/securing-your-video/protecting-video-from-downloading

Currently, the highest level of security is encrypting your videos. Please, try to download any of the videos on this page with your app: https://foliovision.com/player/demos/encrypted-hls-stream

Let me know, how it went.

Thanks,
Maria

Hello Bruno,

what do you mean by “in-video vast ads”? Do you mean mid-roll ads?

I have tested the video in several browsers (Chrome, Safari, Firefox) both on desktop and mobile and always have encountered the same behavior everywhere – one working pre-roll ad and no ad related errors.

Thanks,
Maria

Hello Leona,

could you, please, also provide us with the information from your video checker? Here’s how to use the video checker: https://foliovision.com/player/basic-setup/how-to-use-video-checker

I tested your videos and they do not work in any browser. It seems your MIME type is not set correctly. If it is a MIME problem, the video checker should also inform you about it.Please, check, if you have everything set up according to this guide: https://foliovision.com/player/video-hosting/secure-amazon-s3-guide/fix-amazon-mime-type

Thanks,
Maria

Hello Gus,

sorry for the late response.

Encrypted HLS streams with multiple audio tracks need to obtain the decryption keys twice. It seems, this is the problem. There was a fix for it rather recently. Please, make sure you are using the beta version, not the release version of FV Player Pro.

Let me know if it helped.

Thanks,
Maria

Hello Bruno,

yes, it is possible. It lies in the way you protect the video links to your videos. You can read more about various method of download protection here: https://foliovision.com/player/securing-your-video/protecting-video-from-downloading

Currently, the most secure option is to encrypt your videos. You can use various services to encrypt your video. Our favorite is Coconut, as it is much more cost effective than other popular options, such as Amazon.

We provide a free add-on, called FV Player Coconut, which lets you encrypt and encode your videos right in your WordPress. You can get FV Player Coconut here: https://foliovision.com/downloads/fv-player-coconut

To learn more about how this product works, please consult these articles:
https://foliovision.com/player/securing-your-video/encrypted-hls-coconut
https://foliovision.com/player/securing-your-video/encrypt-videos-directly-wordpress

Thanks,
Maria

Hello Bruno,

by “preview” do you mean splash image? (since you provided a screenshot with the links to the video and the splash image)

I took a look at some of your videos and the splash images there seems to be working fine. Could you, please, provide us with a link to such an problematic video?

Thanks,
Maria

Hello Gus,

thank you for reaching out to us!

The licence period begins once you purchase the licence.

If you are afraid of not using all your licences before they expire, you could just upgrade them as you go. We offer 2 domain and 3 domain options as well.

The price you pay for upgrading is always the difference between the price of the two products. For example, if you own a 1 domain licence, you pay only the difference which is $50 (instead of the full $120 price) to upgrade to 2 domain licence and so on. This way, you can upgrade your licence to 2, 3, and 5 domain licences whenever you need the upgrade, without paying more than for buying the 5 domain upgrade right away.

Making the web work for you,
Maria

Hello Christian,

sorry for the late response.

Are you inserting the image via the splash image field in the shortcode editor or is it an image parsed from YouTube?

Thanks,
Maria

Hello Julio,

The way to find this information is just like with most other plugins on your WordPress site. In your WordPress admin menu, go to Plugins -> Installed Plugins and search for FV Player Pro (or any other FV Plugin you have installed).

If there is a new version available, then underneath the information about your current version of plugin, you will see the message: “there is a new version of FV Player Pro available” with clickable links to either view the version or update it now.

Making the web work for you,
Maria

Hello John,

we are glad to hear that you have found a solution to your issue.

We have not encountered any users having compatibility issues with BuddyBoss yet. Thank you for bringing this to our attention.

Should you have any other problems or questions, do not hesitate to contact us.

Thanks,
Maria

Hello Karim,

thanks for reaching out to us!

Yes, FV Player VAST is a product of its own. You can learn more about it here: https://foliovision.com/player/vast

If you are interested in serving your ads in FV Player via ExoClick and its in-stream format, then you will be required to have both FV Player Pro and FV Player VAST. We offer a special bundle containing both, which costs $25 less than if you were to buy them separately:
https://foliovision.com/downloads/fv-player-pro-vast

You can learn more about how ExoClick works in FV Player here, where you will also find the information on the in-stream format: https://foliovision.com/player/ads/using-exoclick-ads

Making the web work for you,
Maria

Hello Nikki,

Thanks for reaching out to us!

You are using an older version of the plugin. These issues have been resolved in later versions of FV Player Pro. Therefore, we suggest you update your plugin which would require purchasing a new licence at this point, as your updates and support have expired.

Thanks,
Maria

Hello Nyein,

I checked our licence logs and your licence is valid.

Does it say that the licence key is invalid?

Since you have purchased other VAST licences recently, please check, whether the key inserted in your plugin is from the correct licence.

If you will still experience problems, please send over the content of wp-admin -> Settings -> FV Player Pro -> Tools -> System Info.

Please, also enable Settings -> FV Player VAST -> Debug.

Thanks,
Maria

Hello Leona,

thanks for reaching out to us!

Could you please provide us with a link to such an problematic video, so we could test the issue hands-on?

Thanks,
Maria

Hello Philip,

thank you for reaching out to us!

You are using a self-hosted MP4 file for the video. We have experienced this issue with other iOS devices. It seems that starting with iOS 13, some MP4 files stopped playing. This is an iOS bug.

To solve it, it would be best, if you tried looking into encoding your videos to ensure all devices play it effortlessly.

You can consider our free FV Player Coconut add-on which makes the tedious process of encoding really easy thanks to its Wizard form: https://foliovision.com/downloads/fv-player-coconut

Making the web work for you,
Maria

Hello Will,

the way the licences work, is that the user must renew their licence by choice.

So no, you do not get automatically charged for the next licence. The licence just expires and the customer has to renew it manually.

Making the web work for you,
Maria

Hello Sandra,

thanks for reaching out to us!

What service do you use to serve the ads?

Thanks,
Maria

Hello John,

Thanks for reaching out to us and providing all the information!

Can you please send us a link to the page with a broken video, so we could test the freezing hands-on?

Thanks,
Maria

Hello Giulio,

could you please elaborate? What is the “standard thumbnail” that you do not wish to display?

Do you want the splash screen and text to be taken from the YouTube video, or do you want to display the splash screen and title you set in FV Player and have them override the YouTube elements?

Thanks,
Maria

Hello Kristin,

thank you for bringing this to our attention.

We have tested this issue on the device you described and we can confirm experiencing this issue. It only happens on Google Pixel devices with Android 10 and 11. We will take a closer look at this issue and get back to you soon.

Thanks,
Maria

Hello Fabrizio,

thanks for reaching out to us!

I see, that you are using the free version of FV Player. The free version only offers the basic embed of YouTube videos, which means that you see the YouTube controls.

To get advanced functions, such as being able to fully customize the skin of a player, add your own branding, etc., to videos from YouTube or Vimeo, you will need to purchase the Pro licence. You can purchase the licence here: https://foliovision.com/downloads/fv-player-license

To learn more about other advantages and features the Pro version contains, please consult our Free vs Pro comparison: https://foliovision.com/player/basic-setup/player-pro-features

Thanks,
Maria

Hello Colin,

we have tested this issue on your website and can confirm, that the video will not cast for us either. The video itself seems to be working correctly. Also, since you say that you have tried various formats from various sources, the problem is most likely with your site.

Firstly, please, try to check if FV Player is not in conflict with other plugins, as it is possible that a different plugin is interfering with correct playback.

Thanks,
Maria

Hello David,

we have tested out the Tooltipy plugin on the same device and browser version, but we have not experienced this issue. While the other issue about being unable to unmute video is definitely caused by the Tooltipy plugin, there might be a different cause for this one. Also, we have tested the plugin with default settings, therefore a Tooltipy feature which is not on by default could cause this.

Please, let us know whether this issue goes away when you deactivate the Tooltipy plugin or change the settings to default. Also, let us know whether changing your theme, which might be set to pause background video, helps.

We are also happy to help you troubleshoot the issue directly on your website if you purchase our Pro support: foliovision.com/pro-support Otherwise, we can keep sending over some troubleshooting steps.

Thanks,
Maria

Hello Abdellah,

could you please elaborate? Is your issue connected to unmuting autoplay option in the general settings, or to actual controls of a particular player?

Thanks,
Maria

Hello Hilman,

thanks for reaching out to us.

In order to auto pause a video at a certain time point, you will have to add your own code using the FV Player’s JavaScript API.

On how to use the API, as well as the timed pause command with an example, please refer to our Programmer’s guide: foliovision.com/player/advanced/api-programming#how-to

Thanks,
Maria

Hello Abdellah,

I believe you are asking about the possibility of unmuted autoplay playback. Most browsers and devices only allow muted autoplay. The user has to unmute it manually in order for sound to play on an autoplay video. However, once the user does this on your site, their preference will be remembered and autoplay will play with sound from then on.

Regards,
Maria

Hello Adams,

yes, it is possible to use 1 domain license this way. Our licensing system allows you to insert your dev site into the same license as your live website. This article contains all the information you need in order to do so https://foliovision.com/2020/06/staging-site-licenses

Making the web work for you,
Maria

Hello Mohamed,

thank you for reaching out to us!

Our player works great both with self-hosted videos and with YouTube or Vimeo hosted videos. Regarding the pre-roll ads format, FV Player Pro supports both pre-roll and post-roll ads. You can take a look at how these features work in FV Player in our demos: https://foliovision.com/player/demos/vast-ads

Yes, the pro version is capable of overtaking native WordPress player. Once you have the FV Player Pro installed, all you will need to do is to go to Settings -> FV Player Pro -> Setup tab -> Integrations/Compatibility and then make sure, that you have the “Handle WordPress audio/video” feature enabled. That will make sure, that all the pre-existing videos and YouTube links will be played in FV Player from then on.

Thanks,
Maria

Hi David,

it is possible the issue is caused either by code of other plugins on your site or the theme you are using.

Please, check if you have any other video plugins installed.
Also, check if the issue goes away when you use a different theme, as the theme might be set to pause background video.

Thanks,
Maria

Hello David,

thanks for reaching out to us!

Try this feature on the title video on our homepage, in order to determine whether you experience this issue on different sites as well.

Also, what type of pointing device do you use? (mouse, trackpad, etc.)

Thanks,
Mária

Hello Rolf,

Thanks for reaching out to us.

This issue is present mainly in Iphone devices. On Android devices, the screen rotates to landscape mode automatically.

I will discuss this issue with the team and see whether we can find a way to fix this.

Thank you,
Mária