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Watermark does not disappear even after the suggested solution of deleting and reinstalling the player and pro plugin.
https://daa2go.daa-weiden.de/nutzung-beantragen/
many thanks
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Hello Dag,
thanks for reaching out to us!
please check, if your licence key is correct, as you have a different licence key for your staging domain than for your main domain. Also, please check, if you have enabled the Pro pack in your FV Player settings.
Let me know, how it went.
Thanks,
MariaHy Maria,
I took a picture. Should be right. Keys and Pro Pack are correct and active in my opinion.
Grüße Dag(redacted)
Hello Dag,
then it probably is some other plugin causing this.
Please send over the contents of Settings -> FV Player Pro -> Tools -> System Info.
Thanks,
Maria
Hello Dag,
I deeply apologize for the misleading information. The system around staging domain licencing can get quite confusing.
Since the staging domain is a sub-domain of your main domain, it is actually licenced under the same key as the main domain. Replace the key with the main domain key starting with $3, not with $6.
Let me know, if it solved the issue.
Thanks,
MariaThe following message came after the key was changed:
FV Player Pro: Your license key is incorrect. Please check your license on Foliovision.com to get the correct license key and get plugin updates.
What’s new?however now the watermark is gone …
Hello Dag,
Do all your FV Player Pro fetures work correctly despite getting the incorrect licence key message?
Thanks,
MariaYes, the logo function and the chapter displays work now. These hadn’t worked before. Could you change the license key manually in your database for me?
Hello Dag,
it appears you are already using the proper license key. I freed up your staging license slot. As explained you only need to use that if your staging website runs on a competely different domain.
Thanks,
MartinThank you. By the way, great work you are doing.
Addendum, the chapter marks are no longer displayed after the subdomain key has been deleted.
Hello Dag,
the chapter display is not affected by license. Please post the link where we can see the issue.
Or you can open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load the page with your video with chapters again and see if you see any errors on the console. They might appear right on page load or after you play the video.
Thanks,
MartinI beg your pardon, the chapters go with the Chrome & Edge browser. Only not with the Safari. Is that an Apple problem.
Hello Dag,
please post a link where we can see the issue with Safari or check the browser console for errors. There could be some edge case where the VTT won’t load in Safari.
Thanks,
Martinhttps://daa2go.daa-weiden.de/lws-und-hws-uebungen-fuer-rehasportler/
The chapter markers are generated with FCP X.
Hello Dag,
I see no chapters on that page. Are these available to members only? Could you please create a test page where even non-logged in users can see it?
Thanks,
MartinEnclosed two screenshots once safari and Chrome with and without chapter markers
Hello Dag,
these are not chapters markers, but it’s the buffering indicator. I don’t get that same set of buffer points.
When Google Chrome starts playing that MP4 video is does some HTTP requests, perhaps to find the video meta data. These result in these buffer marks.
Thanks,
Martin
