Can’t Get Rid of Watermark on FV Player Pro

Edward Hasicka 4 years, 4 months ago

I have a video on our homepage and recently I noticed the FV Flowplayer watermark now appears. How can I disable?

Visit nexthomeresidential.com and you’ll see the Play Me graphic in the middle of the page.

Edward Hasicka

Viewing 11 replies - 1 through 11 (of 11 total)

Juraj Kacaba 4 years ago

Hello Edward,

Please check if your licensing key is correct and if you’ve switched to FV Player Pro in your settings.

Thanks,
Juraj

Edward Hasicka 4 years ago

Key correct and Pro Pack enabled.

Carlos U. 4 years ago

Hello Juraj.

We have the same problem for a few days ago too.
Checked that is key correct and Pro Pack enabled.

Carlos

Martin 4 years ago

Hello Edward,

I see you are using some plugin to optimize the JavaScript loading on your website – wpo-minify.

It seems it’s hanging on to the older version of the FV Player JavaScript library, so please clear its cache and see if that helps. If not, then please deactivate that minify plugin and see if that fixes the issue.

Hello Carlos,

are you using any similar plugin like Edward? Does wp-admin -> Settings -> FV Player Pro -> Check Template report any issues?

Thanks,
Martin

Edward Hasicka 4 years ago

That’s was it — cleared the cache and all good.

Thank you for your assistance!

Ákos 4 years ago

Hi, I have a similar problem on my website.

My site runs the theme Jupiter that causes the conflict with FancyBox

The flowplayer watermark appears once you pause the video and then it stays there.
On some occasions, while logged in, it also appears right after clicking play, while the video takes time to load and begin playing.
Thanks for checking it out!

Mária Stašová 4 years ago

Hello Ákos,

thanks for reaching out to us!

It looks like it might also be an issue with another plugin. Try the same as advised above.

Also, make sure that your licence key is correct and you have the Pro pack enabled.

Does wp-admin -> Settings -> FV Player Pro -> Check Template report any issues?

Thanks,
Maria

Ákos 4 years ago

What do you mean my license key is correct? I purchased the FV Player license several times and currently there is no active license due to the player’s version 7.x not being compatible with my theme, but I still own the license for the installed version, I guess. Last time I purchased the license but I wasn’t able to install a single version during the half year.

Martin 4 years ago

Hello Ákos,

the license key for FV Player changes with each new release of Flowplayer. If you are still on version 6 you will have to use the key for that version. Please try (redacted).

Thanks,
Martin

Ákos 4 years ago

Indeed a license key problem. Thanks for the help!

Ákos 4 years ago

Hi, Martin

Imagine, my theme (‘Jupiter’ by artbees) finally updated the included FancyBox library, so FV Player 7 seems to work fine, Yeeey!