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Hi there,
I’m using your FV player to display a video on my website.
On PC and Android everything is working fine, but when clicking play on iOS – the video showns an error: “html5: video file not found”.What can I do here?
Link: http://www.botox-wien-zentrum.at
Position: bottom side of page
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Hello Philip,
thank you for reaching out to us!
You are using a self-hosted MP4 file for the video. We have experienced this issue with other iOS devices. It seems that starting with iOS 13, some MP4 files stopped playing. This is an iOS bug.
To solve it, it would be best, if you tried looking into encoding your videos to ensure all devices play it effortlessly.
You can consider our free FV Player Coconut add-on which makes the tedious process of encoding really easy thanks to its Wizard form: https://foliovision.com/downloads/fv-player-coconut
Making the web work for you,
Maria
Hello Philip,
could you please send us a report via our built-in video checker? The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. It works on desktops.
Using that we might be able to figure out what is the issue with video encoding.
Also – are you able to play that video on your iPhone directly? Just open the MP4 file link in a new browser tab and see if it plays.
Thanks,
Martin
