Hello,

Thank you for reaching out to us!

That can of course be done. By “brings up”, I believe you mean video Lightbox. It can be a line of text or even a picture that brings up the video as a popup. You can learn more here: https://foliovision.com/player/features/playback/using-lightbox#anchor-text-with-lightbox

Making the web work for you,
Maria

Hello Lartigue,

You’ve added your new domain as a staging subdomain and it did not meet the criteria. I fixed it and it should be working now.

The main license encompasses lartigue.ch and all of it’s subdomains, so portfolio.lartigue.ch automatically gains a license as well.

Making the web work for you,
Maria

Hello Lartigue,

Thank you for reaching out to us!

Only active licenses can be migrated to other domains. Your license associated with this e-mail address has expired in late 2018.

Thanks,
Maria

Hello Francesco,

Thank you for reaching out to us!

Are you using a CDN to serve the content? Are you using any optimization plugins?

Thanks,
Maria

Hello Dave,

We’re not affiliated with any themes, nor are we aware of any themes using FV Player as default. However, we do actively work on making sure that FV Player works great with most popular themes, especially the video-centric ones.

Should you find issues with your theme and FV Player, we’d be more than happy to help you make it work.

Making the web work for you,
Maria

Hello Dave,

We will need a test page to diagnose the missing 240p issue.

Thanks,
Maria

Hello Meir,

Sadly, that will not work. For example, if your first video is a broken mp4, it just shows as broken and doesn’t search for others. The second video only starts playing, if the primary format is not supported.

As for the Alternative Sources add-on, you can see how it functions and everything you’d need to know (including syntax) here: https://foliovision.com/player/video-hosting/fallback-video-hosting

Thanks,
Maria

Hello Dave,

I apologize for the late reply. Thank you for your patience.

1. The video has its set aspect ratio. The player size being stretched in height is an inevitable downside of stretching it to the side. If the video wasn’t made bigger in general, but only stretched to the sides, it would distort the picture. Meaning, you either get black borders or a video stretched in height. Alternatively, many popular applications do away with this issue by creating blurry borders instead of plain black borders. This could be another possible solution.

2. I’ll forward this question to our development team for further investigation.

3. There is no limit of concurrent live streams in the free (nor the Pro) version. Are you experiencing any issues, or just making sure?

Thanks,
Maria

Hello Wesley,

I see now that I’ve forgotten to answer one of your initial questions.

Yes, the chapter list can be added below the player, as you can see in our guide: https://foliovision.com/player/features/accessibility/vtt-chapters However, this is an FV Player Pro feature. The chapter links are then created automatically.

If you want to create links pointing to exact chapters for other uses outside of the chapter list, you can do so by using the Video Links feature: https://foliovision.com/player/features/sharing/creating-video-links

Thanks,
Maria

Hello Daniel,

I apologize for the late reply.

Yes, that is right. Making HTML pop-ups possible whenever sounds like a good addition to me. I’ll forward your question to our development team to see how and if we can accommodate for it.

Thanks,
Maria

Hello Meir,

By “as backups” Martin means having, for example, two .mp4 videos on two separate sources. Should the source number one fail, the second source starts loading up. This is what the paid Alternative Sources add-on does.

If you want to just provide different formats to ensure maximal coverage across browsers and devices, for example one .mp4 file and one .webm file, that can be done in the base FV Player plugin as well.

Thanks,
Maria

Hello Commerz,

Thank you for reaching out to us!

Of course, both of the issues have easy fixes.

2. This is known to happen when watching 16:9 videos on wider devices. Here’s a CSS fix to avoid it: https://foliovision.com/player/faq/css-tips-and-fixes#mobile-fullscreen-black-bars

3. Make sure you’re connected to the same wi-fi (trust me, this happens very often even to us) and that you’re using chrome browser. This guide setup guide may help you as well: https://foliovision.com/player/casting/chromecast

Making the web work for you,
Maria

Hello Wesley,

Thank you for reaching out to us!

This truly is an odd behavior. We’ve run some simple tests and it is not a global bug. Which means that this is either an issue of your browser or your website environment.

Since you’ve had the same reports from your users, it is most likely the environment of your website. Meaning, either the theme or a plugin conflict. Could you try testing a different theme (the theme preview mode should suffice)?
Let us know, if that solves the issue. If it doesn’t, you can continue by trying to disable installed plugins one by one to pinpoint the one that may be causing the issue and then letting us know about the plugin.

Making the web work for you,
Maria

Hello Francesco,

Thank you for reaching out to us!

I’ve checked your video and can confirm that I run into the very same issue. However, I’ve tested YouTube videos with lightbox on a different website and could not reproduce the issue.

Therefore, this seems as a possible plugin or theme conflict.
Could you try changing the theme (using the preview theme mode should suffice)? Let us know, if the issue prevails.

If it does, try going down the list of your enabled plugins and disabling them one by one to pinpoint which one may be causing the issue.

Making the web work for you,
Maria

Hello Rhys,

We’re sorry to hear about the issue.

Please, try installing this plugin: https://wordpress.org/plugins/error-log-monitor/ Then repeat saving the player and see, if any error appears in it.

You can also check PHP error logs directly on the server. If you are not sure about it, the server technical support should be able to give you a hand.

Thanks,
Maria

Hello Oluwajoba,

You can change the domain in https://foliovision.com/my-licenses

There is a small administrative charge in place. It exists to prevent people from making many domain changes to compromise our licensing system. We did face some issues with that which is why put it in place.

However, we balance this out with other benefits. We strive to keep our pricing fair and transparent. Unlike many other major WordPress plugin authors (WooCommerce/GravityForms/EasyDigitalDownloads/Yoast), who charge full price every year to existing license holders, we offer substantial discounts for renewal of support and updates (30% for continuous renewal and 60% if support and updates have lapsed).

That being said, please, let us know the domain you want to migrate and the domain you want to migrate to.

Thanks,
Maria

Hello Valentin,

This issue is known to arise when user’s server blocks our server from connecting. For video checker to work, it needs to be able to contact our server.

Please, try adding an exception for https://video-checker.foliovision.com/ to your CORS headers config.

Let us know, if it helped.

Thanks,
Maria

Hello Valentin,

Thank you for reaching out to us!

Could you please send us a report via our built-in video checker? The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. Or screenshot it and send it over here. You might do that for one of the malfunctioning videos and for a one where the buttons show up.

Thanks,
Maria

Hello Freezetime,

Thank you for reaching out to us!

We provide support for our player and other products.

We weren’t able to locate any (let alone our) player on your website. Further, FV Player is a WordPress only plugin, and https://playonbit.com/ is not even using WordPress.

Therefore, we cannot help you. If you ever choose to use FV Player or our other products later on, we’ll be happy to provide you with any help you’ll need.

Making the web work for you,
Maria

Hello meirk,

It is currently not possible to connect several Vimeo accounts.

However, if the videos are publicly accessible (for example unlisted videos), they can be played even if you do not have the account assigned in FV Player settings.

Let us know, if this solution is sufficient for you.

Making the web work for you,
Maria

Hello Turbokingspoker,

We’re sorry about the inconvenience.

We have fairly recently launched a new subscription system which is an integration with RCP as a part of the PPV plugin. Thank you for reporting these conflicts between the two systems.

I’ll notify our development team and they will deal with it shortly.

Making the web work for you,
Maria

Hello Amaral,

Thank you for reaching out to us!

Could you please tell us a bit more about the issues you mean by “stopped working”? Is it a licensing issue or are you experiencing issues with playback or your video library?

Thanks,
Maria

Alternatively, try manually grabbing the key from https://foliovision.com/my-licenses and re-inserting it.

Hello Gregory,

We’re glad to hear you were able to resolve the issue.

If you don’t mind, we’d be happy if you’d share the name of the plugin in conflict.

Thanks,
Maria

Hello BioTrace Limited,

FV Player currently features very simple built-in playback statistics. You can find out more about it here: https://foliovision.com/player/analytics/playback-stats

Here you can see the other analytics options: https://foliovision.com/player/analytics

Thanks,
Maria

Hello Gregory,

Could you please try to switch the theme and see if it fixes the issue? Just looking at it in the preview mode should be enough.

Also, are you using any other plugins that work with YouTube?

You can also send us a report / screenshot of the report via our built-in video chcecker: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Maria

Hello Paolo,

In any model the money goes straight to you via the payment method and gate of your choice.

The payment with PPV is handled by either WooCommerce or Easy Digital Downloads (based on the version of the plugin you choose).

Thanks,
Maria

Hello Asa,

You should be able to see a field with your original access token in Settings -> FV Player Pro -> Hosting -> Vimeo. There should be a message underneath the field, letting you know if your access token is verified. Does that field not show up for you?

Are you changing the token from one to the other or would you like to use several accounts at once?

Thanks,
Maria

Hello Paolo,

thank you for reaching out to us!

We do already offer several modes of monetization. It all depends on the model you have in mind.

Are you looking for using advertisements, for a pay per view model or a membership model? If so, then a model where members get all the access, specific subscriptions are bought or where members do not get ads?

Please, let us know what exactly do you have in mind. We offer specific solutions for each of these use cases.

Making the web work for you,
Maria

Hello Nikolaos,

Thank you for the question!

The download button can be used to download other types of files as well. So, you can add a separate button for downloading the subtitles. Your viewers can then easily load them into their media player. Most media players allow for loading subtitles, but VLC is a sure bet.

(To achieve a single file, you can hardcode them into the file. That is, if you’re fine with the subtitles always being in the footage and not being able to turn the subtitles off.)

Thanks,
Maria

Hello Gillian,

Thank you for the suggestion. I’ve forwarded it to Martin and Alec for discussion.

Thanks,
Maria

Hello Pesi,

thank you for reporting the issue and for letting the theme developers know too. Pointing you to try the theme should have been the first step I suggested.

Please, do let us know what the theme developers say about the issue.

Thanks,
Maria

Hello Francessco,

Yes, any video playable in FV Player is compatible with DRM Text.

Are you using the Watermark or the Flash preset? You can check in Settings -> FV Player Pro -> DRM Text->Preset. Perhaps you expected the always visible watermark, but accidentally have the Flash preset on.

The Flash preset is pretty hard to notice by naked eye unless you know what you’re looking for. It’s really just random brief flashes that are meant to be hard to see and much harder to delete from captured footage.

Try the watermark preset and see, if it works the way you wanted.

Making the web work for you,
Maria

Hello Pesi,

I’ve tested your videos on several devices and I confirm that the player is not responding properly. It only happens on your site.

It seems that any kind of interaction with the timeline or volume controls sets both to the very top/end.

Based on this experience, it seems that this might be a plugin interference. Can you go over your plugin list and test each one to see, if it may be causing the issues?

Thanks,
Maria

Hello Catherine,

your issue is slightly different. As Martin pointed out a few comments ago: “FV Player always uses it’s splash image as the Featured Image if there is none. We believe each post should really have the Featured Image.”

There was a setting to disable this in the past, but it was recently removed. It seems you’ve had it disabled in the past, but it became automatic in the last update. I’ll let Martin know about it and we’ll discuss returning the setting.

Thanks,
Maria

Hello Rumen,

we apologize for the late reply on this urgent issue. You seem to have contacted us on Saturday night our time.

Our programmer Martin has handled your issue 3 hours ago via email and replied all the important information.

I am just posting the information here, for other users that may be facing the same issue:

The master Bunny.net API key has been used instead of the Bunny Stream API key.

Once Bunny Stream API key is obtained, it needs to be stored in wp-admin -> FV Player -> Bunny Stream Jobs -> Settings -> Stream Library API Key.

Thanks,
Maria

Hello Francus,

thank you for reporting your experience with Beaver builder and FV Player. We are currently aware of the Add button in FV Player widget not working. We will fix it shortly.

In the meantime, creating or grabbing a shortcode from FV Player -> Videos/Playlist that is in the form of [[fvplayer id="number"]] should work just fine with Beaver Builder.

Beaver Builder is one of the builders that do require to have the “Load FV Flowplayer JS everywhere” setting enable in order to work.

As for the Bunny Stream video, when you click on the “Admin: Video OK” message, does it report anything significant? You can paste it in here. It might help us understand what is happening better.

Thanks,
Maria

Hello Hkinfowaytech,

the file format is m3u8 which is used by HLS Streaming. You can read more on HLS Streaming here: https://foliovision.com/player/video-hosting/hls

Making the web work for you,
Maria

Hello,

currently, there is no such thing supported in FV Player. However, we are considering building adding something like this. We’ve discussed connecting FV Player Coconut with the frontend submission plugin Snax in the past.

Presently, we would have to take a closer look at Gravity Forms and see if we could create it as a paid custom feature. If you are interested in a paid custom integration, please contact us over at support@foliovision.com

Making the web work for you,
Maria

Hello Francus,

we apologize for missing your chat message. We’ve been experiencing issues with our chat application recently. Thank you for your patience.

Custom hostnames should work with FV Player. I will forward your question to the development team, so they can help you. In the meantime, you can go over our Bunny CDN guide to make sure that you’ve set everything up correctly: https://foliovision.com/player/video-hosting/using-bunnycdn-with-fvplayer-pro

Thanks,
Maria

Hello Ab,

I apologize for the late answer, thank you for your patience.

A single GA ID is presupposed, but you may try dividing the IDs by a comma. It may just work. Please, let us know, if it does.

Thanks,
Maria

Hello Matthias,

thank you for bringing this to our attention!

I have tested it out and confirm that this does in fact happen. I will forward this to our development team, for them to deal with.

Making the web work for you,
Maria

Hello Lincoln,

there are several possibilities. Is there any chance you have changed your CloudFront distribution in the meantime? Are all the files in the same bucket?

It would help a lot if you’d use the built-in video checker, take a screenshot of the report and post it here. Here’s how to use the video checker: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Maria

Hello Jovan,

We apologize for the late reply.

We were not able to reproduce the issue. Schema validator picks up the correct name and description for videos on foliovision.com. Could you please send us a link to a video in question, so that we could test it hands-on?

Thanks,
Maria

Hello Gillian,

thank you for reporting this bug!

I’ve tested it out and I can confirm the issue. I will let the development team know.

Making the web work for you,
Maria

Hello Byron,

thank you for reaching out to us! I apologize for the late answer.

We’ve tested casting .webm videos from our website (https://foliovision.com/player/basic-setup/quality-switching) and casting worked just fine. Please, try casting the video too, to see if it works for you.

Also, could you please send us a report on your .webm video via our built-in video checker? https://foliovision.com/player/basic-setup/how-to-use-video-checker The way the video checker works, is that you need to come in as admin and then open the video checker. Then send us a report about the video or screenshot the contents of video checker.

Thanks,
Maria

Hello Oranzi,

I apologize for the late reply.

We have never encountered such an issue. Are you still experiencing it? If so, could you please provide us with a test page or at least a video of the issue happening?

Thanks,
Maria

Hello yairbr,

thank you for reaching out to us!

Just to clarify, do I understand correclty that you are able to see and use the videos already in your Bunny Stream library, but cannot add new ones via FV Player? Or are you not able to see any videos in the Bunny Stream tab of the media library?

Thanks,
Maria

Hello Karun,

we’ve tested out your suggestion.

We’ve experienced no issues with using ?fv_player_hls_key= . I see you have accidentally wrote “?flv_” Could that perhaps be the issue?

The key you have suggested works well too, although only when using the Stream Loader feature alongside it.

Could you elaborate a bit more on the problematic experience with “?fv_player_hls_key=” ? Is something in your setup different? Are you using a separate audio stream?

Thanks,
Maria