Forum Replies Created
-
-
3 years ago in reply to: MediaConvert documentation is wrong
Hello Karun,
thank you for reporting this to us. We will take a look at it shortly and let you know.
Making the web work for you,
MariaHello Remco,
thank you for reaching out to us!
This seems to likely be a plugin incompatibility. If you can, try going down the list of your plugins and temporarily disabling them to see, if the issues get fixed at some point.
Also, are you using any page builder?
Thanks,
MariaHello Silvo,
Our Bunny Stream integration came out very recently and is still very much open for updates. Thank you for bringing this to our attention.
I definitely see why this addition is needed and I will notify our development team.
Making the web work for you,
Maria3 years ago in reply to: Remember video position with Video AdsHello Quest,
thank you for reaching out to us and for your suggestions!
1. We understand how this may be desirable for your specific use case. However, we are actively trying not to overwhelm our users with an abundance of options.
2. Thank you for bringing this to our attention. We will definitely fix this functionality. Hopefully, you will not need 1. afterwards.
3. We are not actively working on this, but you are right that we have gotten this request previously. I will make sure to discuss this with the team.
Possible bug: can you please provide us with a page where we can see this issue? In the meantime, using the Settings -> FV Player -> Mobile Settings -> Force fullscreen on mobile might be a better workaround.
Thanks,
Maria3 years ago in reply to: Have rounded corners ?Hello Cirdec,
I believe you mean rounded corners of the player box in non-fullscreen mode.
You can achieve that by this CSS:
.flowplayer.is-small:not(.is-fullscreen) {
border-radius: 50px;
}Let me know, if it is what you’ve been looking for.
Thanks,
Maria3 years ago in reply to: FvFlowplayer logo shows on my videosHello Ettec,
I’ve checked our licencing logs. You have 4 domains registered, we have only found issues with one of them, that being the domain you have a staging website registered for.
The licence key showed as invalid just for a little while, but has gone back to valid.
The time of the faulty licence check corresponds to the time of your message. Are you still experiencing these issues?
Thanks,
MariaHello Oranzi,
thank you for reaching out to us!
Yes, this is absolutely possible. The feature you are looking for is the Lightbox effect. You can find out more about it here: https://foliovision.com/player/basic-setup/using-lightbox
Let me know, if you have any other questions.
Making the web work for you,
Maria3 years ago in reply to: I´m getting a javascript errorHello Vincente,
thank you for reaching out to us!
Please, try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page with the video again and see, if any error appears on the console.
Are you using any page builders? If so, let us know which and try to enable Settings -> FV Player -> Integrations/Compatibility -> Load FV Flowplayer JS everywhere.
Thanks,
Maria3 years ago in reply to: FV Player VAST Not Working At AllHello DaVaugn,
thank you for reaching out to us!
Please, test your VAST tag in our tester, to determine whether the tag is the issue: https://foliovision.com/player/vast/tester
If it works fine in the tester, re-check your setup using the VAST guide: https://foliovision.com/player/vast/how-to-use-vast
Please, also consult the ExoClick guide, both if it works, and if it doesn’t work in the tester: https://foliovision.com/player/vast/using-exoclick-ads
Let us know, if you’ve found the fix, or if further assistance is needed.
Thanks,
Maria3 years ago in reply to: create embed codes for Thrivecart LearnHello Julie,
thank you for reaching out to us!
We do allow for iFrame embeding: https://foliovision.com/player/basic-setup/using-iframe-embedding
However, that might prove to be of little use to you, as it means that the video in FV Player still has to be already publicly posted somewhere else to be accessible via the embed code.
We do not have experience with Thrivecart learn, and we are not aware of any of our users using it. That being said, we are open to discuss the possibility of a paid custom integration for you, if you’re interested.
Further, as embed codes seem to be the only way to post a video in thrivecart, it seems to be a reasonable solution for supplementary videos to courses, but not for selling courses centered around protected video content.
Making the web work for you,
Maria3 years ago in reply to: Videos have stopped working in pro playerHello Leona,
thank you for reaching out to us!
Please check if you have correctly setup access keys both for S3 and for CloudFront and if they match whats in FV Player Pro -> Hosting.
Thanks,
Maria3 years ago in reply to: insert image or video between playlist itemsHi Francesco,
thank you for reaching out to us!
Presently, nothing can be done about it. The brief black screen as the next video is loaded is something that even YouTube and other big video providers have.
The best thing that can be done is minimizing the load time by making sure you, as a provider, have optimal video sources that are fast and easy to load, as well as the viewers having a strong video connection.
That being said, I will ask our development team to see, if there is anything else that could possibly be done.
Thanks,
Maria3 years ago in reply to: Contune Watching Option and H5P supportHello David,
thank you for your interest in using FV Player!
1. This is definitely possible. The setting is called “Remember video position”. It saves the last position in a video and resumes playback on next visit. It can be used both for logged in and non-logged in viewers.
2. We do not support H5P as of yet, but it sounds great. I will make sure to discuss this with our development team.
Thanks,
Maria3 years ago in reply to: Video support on vk.comHello Hungtq,
thank you for the suggestion! I’ll make sure to let our team know.
We try to support popular video sources from across the world. In the meantime, from Russia, we do support Ok.ru: https://foliovision.com/2021/08/odnoklassniki-ok-ru-video-supported If that’s a viable option for you too.
Thanks,
Maria3 years ago in reply to: player not showing controls, size not appliedHello Kashka,
thank you for reaching out to us!
There is only basic Vimeo and YouTube support in the free version of FV Player. The video would look like any other Vimeo player, and most of the FV Player features cannot be applied. AB Loop is also a feature only available in the Pro version.
You can learn more about which features are free and which are Pro here: https://foliovision.com/player/basic-setup/player-pro-features
And you can purchase the Pro version here: https://foliovision.com/downloads/fv-player-license
Then, you will also need to connect your Vimeo account to FV Player. You can learn more here: https://foliovision.com/player/video-hosting/how-to-use-vimeo
Your shortcode is correct, so after purchasing the Pro plugin, all of the things you are trying to set up should work just fine.
I looked at your website and it seems that you have already purchased the Pro version and was able to set everything up correctly. I am glad to see that.
Making the web work for you,
Maria3 years ago in reply to: DRM text random position and size optionHello Dimitrii,
thank you for the suggestion.
Based on similar requests, we are currently working on adding a new timing setting. The option will be “0 to 10 seconds random”. Making it impossible to remove it in an automated way.
As for making the positioning random, could you provide us with a more specific example for a situation where the DRM text showing up in a corner would not be enough? The solution is implemented in a way to not disturb the viewing experience too much, but also make the video useless if cropped.
I see how the predictability of the simple clockwise motion is quite troublesome. I will make sure to discuss it with Martin.
Thanks,
Maria3 years ago in reply to: Add download button to the playerHello Charles,
thank you for reaching out to us!
This thread is 4 years old. I am happy to tell you that the download button has been a part of FV Player for ages, Eduard just must’ve forgotten to let this user know, or did let him know via a different support channel.
You can learn how to use the button here: https://foliovision.com/player/advanced/video-downloading-with-simple-history
However, the feature is a part of the FV Player Pro version. If you’re interested, you can learn more and purchase it here: https://foliovision.com/downloads/fv-player-license
Here you can see all the other features you’d be getting with the Pro version: https://foliovision.com/player/basic-setup/player-pro-features
Thanks,
MariaHello Eventeshu,
I see. Perhaps then it is something to take up with WiseChat support. Thank you for letting us know about the issues. We’d like it, if you’d also let us know if and when WiseChat fixes the issues.
Thanks,
MariaHello Dimitrii,
thank you for reaching out to us!
Are you using Cloudflare’s WAF? Also, where do you host your videos?
Thanks,
Maria3 years ago in reply to: bunny.net progress bar not visibleHello Christian,
thank you for reaching out to us!
Could you perhaps send us screenshots of the issue, so that we can imagine and understand it better?
Thanks,
MariaHello again,
also, opening the browser developer console could help us. (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page and see, if any error appears on the console on page load, or if it only appears once you try to save.
Thanks,
MariaHello Eventeshu,
could you explain the issue a bit more? Does the saving error happen when trying to save the player into a post?
If so, please, also try installing this plugin: https://wordpress.org/plugins/error-log-monitor/ Then repeat saving it and see, if any error appears in it. You can also check PHP error logs directly on the server. If you are not sure about it, the server technical support should be able to give you a hand.
Do you intend to keep on using WiseChat? I will let our programmers know so that they will let you know about the possibility of fixes.
Thanks,
Maria3 years ago in reply to: Subtitles not workingHello HungTQ,
it depends on where you’re hosting the .VTT files. Here are some options. Do any of them help you?: https://foliovision.com/player/video-hosting/how-to-enable-cors-headers
Thanks,
Maria3 years ago in reply to: Vimeo Playlist random video on player loadHello Ioannis,
I am just posting the answer sent to you over live chat so that it could potentially help other users in the future.
You can achieve it by adding: randomize=”true” to the shortcode. The shortcode for the random playlist in our demo is:
[fvplayer channel="https://vimeo.com/channels/staffpicks" randomize="true"]
There’s no need to write out the whole shortcode either. You can just add the parameter to a fv player database shortcode, like this:
[fvplayer id="1" randomize="true"]
Thanks,
MariaHello Kendell,
works fine like that too (of course with embed before the shortcode). The only problem is that with Vimeo hosted videos it tends to load the link from shortcode as a vimeo player and ignore FV Player. Do you plan on using Vimeo? We could fix that, I’ll let Martin know.
Thanks,
MariaHello Jean-Noel,
I am getting these CORB warnings from Vimeo too, which while problematic and most probably caused by the very same thing, they cannot break playback.
You can send us the information to support@foliovision.com or you can just write it here. User replies have to first be moderated by us before posting publicly. I can redact any information you wish to not display, just like I redacted your e-mail address in your previous reply.
Thanks,
MariaHello Brad,
we are currently working on an issue that behaves quite the same, as you are describing. However, I went over to your page to check it yet again and all the videos on both test pages played just fine for me this time.
Please, if you face this issue yet again, open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page with the video again and see, if any error appears on the console. Look especially for 403 errors connected to fv player.
Thanks,
MariaHello ATT,
thank you for reaching out to us!
We have faced an issue with a newer version of FV Player Pro a while back. Sadly, this has forced us to block updating of FV Player for people using versions of FV Player Pro 7.5.10.727 or earlier.
However, you can work around it by disabling FV Player Pro and then upgrading FV Player. Afterwards, you can re-enable FV Player Pro.
Please, let us know, if all FV Player Pro features from your version work okay for you after updating the base plugin.
Thanks,
MariaHello Kendell,
thank you for the question! We are glad to see that the LearnDash integration helps so many of our users.
Sadly, using just shortcodes will not work. However, you can continue using shortcodes if you add embed][/embed] infront of it. Like this:
[embed][/embed][fvplayer id="1"]
Let me know, if it works for you.
Thanks,
MariaHello Jean-Noel,
thank you for reaching out to us!
We have gotten similar reports recently. Could you please provide us with a test page/screenshot of the whole console when the video is loading? Are there any 403 errors connected to FV Player?
Also which browser and OS are you using?
Thanks,
MariaHello David,
thank you for reaching out to us!
We looked at your website and some of the sources for your videos require appending special arguments. The reason it takes long, is that appending of these arguments is not yet supported in FV Player. Thus, FV Player keeps requesting others, until if finds one that does not need it and then manages to successfully play it.
Our programmers will look into the possibilities of supporting this and will get back to you soon.
Thanks,
Maria3 years ago in reply to: Subtitles not workingHello HungTQ,
thank you for the question. We are truly sorry that you feel this way. Your question was posted on 2AM Sunday our time. We are a small team and we tend to usually not work on weekends. We hope you understand.
As for the subtitles, have you enabled CORS headers on your server? The VTT standard requires that the VTT file is located on the same server as the website where it is posted. If you link your VTT file from a different domain than your website, you will need to enable CORS headers on it.
Thanks,
Maria3 years ago in reply to: Support for LearnDash video progression?Hello,
The newest version of FV Player supports LearnDash Video Progression. You can find out how to use it here: https://foliovision.com/2022/01/video-learndash-integration
Thanks,
MariaHello Brad,
I apologize for the late reply.
Please try disable Settings -> FV Player Pro -> Hosting -> Vimeo -> Turbocharge Ajax Vimeo Loading.
Let me know, if it helped.
Thanks,
Maria3 years ago in reply to: Issue showing control bar.Hello Michael,
thank you for reaching out to us!
What theme are you using? Please, try to use a basic WordPress theme, for example Twenty-twnety-one. Seeing it in preview mode should be enough.
Alternatively, you can try to disable plugins one by one to see, if you can pinpoint which one might be causing the behavior.
A test page for us to test it hands-on could be beneficial too.
Thanks,
Maria3 years ago in reply to: Which player skin activates chapter bubbles?Hello Victor,
I am glad to hear you’ve successfully activated the feature. Just to clarify – once activated, the chapter timeline markers work on all skins.
Thanks,
MariaHello Edgar,
thank you for reaching out to us!
Please, try to open the browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page again and see, if any error appears on the console.
Thanks,
MariaHello Brad,
please, try picking “Hide from Vimeo” instead of “Private”. When the video is set to Private.
Let us know, if it helped.
Thanks,
Maria3 years ago in reply to: learndash users problemHello Angela,
thank you for bringing this to our attention!
We will look into the issue.
Making the web work for you,
Maria3 years ago in reply to: FV Player Stats not showing upHello Nikolaos,
thank you for the question!
While the Stats tab does always show up in the FV Player menu in wp-admin, it first has to be turned on to show the stats.
You can turn it on by going to Settings -> FV Player -> Sitewide FV Player Defaults and enabling “Video Stats”.
Let us know, if it solved the issue.
Thanks,
Maria3 years ago in reply to: Videos don’t play on older iPhonesHello Apasho,
thank you for reaching out to us!
Is the video in question a basic mp4 or a different format?
As for MediaConvert output settings, we recommend using the ones you will find in the step 14 of this guide: https://foliovision.com/player/securing-your-video/mediaconvert-encrypted-hls-guide
HLS switches qualities automatically. Unless the user changes manually (in which case it gets remembered as a preference), an appropriate quality for mobile device will be picked.
Thanks,
Maria3 years ago in reply to: Hide double click on mobileHello Luca,
it can actually be disabled by an easy CSS fix:
.fv-fp-tap-left, .fv-fp-tap-right { display: none; }
You can learn how to add custom CSS to FV Player and see other common tips here: https://foliovision.com/player/advanced/css-tips-and-fixes
We will add this fix to the guide too.
Thanks,
Maria3 years ago in reply to: Hide double click on mobileHello Luca,
it is currently not possible. I will discuss it with Martin to see, if we could help you disable it.
Thanks,
Maria3 years ago in reply to: Video Ad Click disappearHello Yoel,
I tested it out and I can confirm that I’ve ran into the same issue of Video Ad click tracking not working. This affects custom ads via FV Player. All events on VAST ads are being tracked correctly.
Thank you for bringing this to our attention. I will forward this issue to our development team.
Making the web work for you,
MariaHello Victor,
I understand what you mean. In fact, the captions are mentioned in the playlist parameter description:” It can also contain the captions and the splash images of the listed videos.” But it is understandable, how such an vague mention does not help a lot. The thing is that most people use the user-friendly shortcode editor these days, so that is where our focus for the most part.
That being said, I definitely see where you’re coming from. Thank you for bringing this to our attention! We will revise the shortcode parameters guide. Other than that, you often can find shortcodes in guides for particular features, but we do not have any other documentation solely dedicated to shortcodes.
Apart from this one, are there other parameters you are missing or find the instructions for unclear? In the meantime, should you have issues finding any other parameters, just let us know and we’ll be glad to help.
Thanks,
MariaHello Victor,
I see. I apologize for my incomplete first answer.
actually, this would be done by adding:
caption="Video 1;Video 2;Video 3"
at the end.
Like this:
[fvplayer src="https://source.com/video1.mp4" playlist="https://source.com/video2.mp4;https://source.com/video3.mp4" caption="Video 1;Video 2;Video 3"]
Let me know, if it works.
Thanks,
Maria- This reply was modified 2 years, 9 months ago by Mária Stašová. Reason: A small typo
3 years ago in reply to: Hide Vimeo URLHello Luca,
the URLs in HTML could be obfuscated, but then they would have to be de-coded in JavaScript. So you could potentially use a proper encryption too, but the decryption code would have to be in JavaScript – including the decryption keys. So for a programmer it would be possible to figure it out and keep stealing your video URLs.
On top of that the video URL would still show in browser developer tools in the Network tab.
That’s why we haven’t added such protection yet. Good news is that there are other options to boost the security of your Vimeo videos.
1. When setting up Vimeo https://foliovision.com/player/video-hosting/how-to-use-vimeo , make sure to also use the privacy settings: https://foliovision.com/player/video-hosting/how-to-use-vimeo#privacy
2. Vimeo, just like many other popular video hosting platforms, offers standard level of security by default, which is easy to become a target. In order to protect it, we have developed a robust add-on. You can read more about it and download it here: https://foliovision.com/player/securing-your-video/secure-videos-securityThanks,
Maria3 years ago in reply to: Video Ad Click disappearHello Yoel,
thank you for reaching out to us!
Firstly, try to extend the range of data shown. If the events are not triggered within the time window, they will not show up. There is a possibility that you are looking at a time frame where no ad clicks happened, thus it is not showing up.
Let us know, how it went.
Thanks,
Maria3 years ago in reply to: HLS does not seem to workHello Julia,
thank you for reaching out to us!
Do you have CORS headers enabled? If not, here’s how: https://foliovision.com/player/video-hosting/how-to-enable-cors-headers#dos
If that doesn’t help, could you please send us a report via our built-in video checker? https://foliovision.com/player/basic-setup/how-to-use-video-checker
The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. It works on desktops.Thanks,
MariaHello Victor,
thank you for reaching out to us!
The shortcode parameter for title is : title=”Example Name”
You can find this parameter, alongside the list of all the other shortcode parameters, here: https://foliovision.com/player/basic-setup/shortcode-parameters
Thanks,
Maria3 years ago in reply to: Download video in several resolutionsHello Nikolaos,
thank you for your suggestions!
I will ask our development team about adding multiple quality downloads.
As for the playlist in the player, there are various ways this could be implemented. Could you please elaborate a bit more on how do you envision it?
We are currently considering adding an in-player grid playlist style (think in-player recommended videos on YouTube, but showing playlist items). What do you think about this option?
That being said, there are some playlist options that could perhaps fit your needs: https://foliovision.com/player/demos/playlist-styles You can always get rid of particular elements you do not like via CSS.
Let us know, what you think.
Making the web work for you,
Maria3 years ago in reply to: Admin: Video Issues (but mostly plays)Hello Sanjiiv,
the red “video issues” label can be caused by various things. The video checker note is clickable. Please click it and send us a report either by clicking the button (which sends it to support@foliovision.com) or by pasting / screenshoting it here. This will help us understand what the issue is better.
Thanks,
Maria3 years ago in reply to: Flowplayer not doing Google Events TrackingHello DaVaughn,
I apologize for the late reply.
Which version of GA are you using? Universal or 4? Does tracking work for the rest of the page, just not for FV Player?
Thanks,
MariaHello Amerigo,
glad to hear the issue is resolved!
We don’t like deleting forum threads, since the troubleshooting information could be useful to other users in the future.
I went over the thread again and made sure each link is redacted. We can reassure you that they will not be searchable. However, if you’re adamant that you’d like to dele the whole topic nonetheless, let me know.
Thanks,
Maria3 years ago in reply to: Admin: Video Issues (but mostly plays)Hello Sanjiiv,
thank you for reaching out to us!
We do not have much experience with Cloudflare Stream yet, but we know that some of our users use it without any issues.
Could you please send us a report via our built-in video checker? The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. It works on desktops.
Thanks,
Maria3 years ago in reply to: need to secure our videosHello Ait,
thank you for reaching out to us!
FV Player offers some level and modes of protection, but first and foremost, it is a video player meant to insert and play the already protected videos on your website.
Download protection depends largely on where you decide to host your videos, and what types of protection you choose to set up with it.
You can read up on the various methods of protection supported by FV Player and the differences between them here: https://foliovision.com/player/securing-your-video/protecting-video-from-downloading
Also, you can find information and guides on various supported services in our documentation: https://foliovision.com/player
Let us know, if you have further questions about any protection methods or services. We’re here to help.
Thanks,
MariaHello Amerigo,
I apologize for the late reply.
I was not able to access the links. They all lead to the URL shortener’s homepage. Have you deleted the links, or have they expired by chance? I redacted the links nonetheless.
In the meantime, I forgot to ask – have you tried playing the ads in various browsers, and tried using the guest mode to make sure your browser extensions do not interfere?
Thanks,
Maria3 years ago in reply to: URL parameters token, expires, expire, verifyHello Matthias,
we redacted all of the URLs. We’d rather not delete the thread itself, as it could be helpful to someone else in the future.
Making the web work for you,
Maria3 years ago in reply to: Flowplayer not doing Google Events TrackingHello DaVaughn,
thank you for reaching out to us!
For starters, please make sure that you inserted the correct measurement ID to Settings -> FV Player -> Sitewide FV Player Defaults -> Google Analytics ID.
Thanks,
MariaHello Christian,
thank you for reaching out to us!
The integration is already finished. We integrated the service into a simple workflow operating right in your WordPress media library: https://foliovision.com/2021/12/bunny-stream-support
Here’s a more detailed guide: https://foliovision.com/player/video-hosting/bunny-stream-player-integration
I will make sure to forward your suggestions to our development team, to see what they think.
Thanks,
MariaHello Amerigo,
we moderate the replies before publishing them, so it will be shared privately. Furthermore, redacting adult content URLs is a common practice on our forums.
However, if you’d like to continue this whole conversation privately, we can continue by emailing support@foliovision.com.
Thanks,
MariaHello Amerigo,
sorry for the late reply.
We tested the ExoClick VAST tag and it works just as you said it is supposed to. Are you still facing the issues? Seeing it work on your website would be more beneficial for us, if you can provide us with a link.
Thanks,
Maria3 years ago in reply to: Verwendung von Google Analytics mit FV PlayerHello Jörn,
thank you for reaching out to us!
If you’re using GA4, FV Player does not even require you to have the GA script in at all. However, it needs to know the ID to know which account to send the data to. So yes, the ID in FV Player settings is required.
Thanks,
mariaHello Amerigo,
thank you for reaching out to us!
could you please send us a link to such an video and/or your VAST tags, so that we could try it hands-on?
Thanks,
Maria3 years ago in reply to: Admin: Video Issues (but mostly plays)Hello Joe,
sorry for the late reply.
The video plays fine for me both on Safari and on Chrome at the moment. Have you by any chance managed to fix it in the meantime?
If it plays well and video checker still shows warnings, it might just be warning you about the possibilities of 4K resolution possibly not working in some cases. But that should not affect Safari.
If you are still experiencing issues, please let me know what precise version of OS and Safari you use and if you have reports from other users experiencing the issues.
Thanks,
Maria3 years ago in reply to: How to rent out sets of videos?Hello Michael,
thank you for reaching out to us!
1. We do plan on supporting both EDD and WooCommerce as commerce plugins to use with our Pay Per View plugin.
I suggest you try some membership plugin to see, if it fits your needs. There’s also a free version of RCP, called only RestrictContent, you can try out.
RestrictContentPro, it is our membership plugin of choice, but you do not need to limit yourself to that. FV Player works great with most popular membership plugins: https://foliovision.com/player/advanced/membership-fv-player-compatible
Since you are talking about courses, looking into LMS plugins might be a good idea too.
2. You do not need PPV to go along with membership plugins.
As for WooCommerce – meaning the base commerce plugin, yes ppv is needed for that: https://foliovision.com/downloads/pay-per-view-woocommerce
3. For this purpose, a membership or an LMS plugin would be best. However, I will consult our development team about the possibility of supporting playlists in PPV.
Thanks,
MariaHello Luca,
I deeply apologize for the late reply.
Sadly, it is still not yet supported. I asked about an ETA, however, our programmer Martin has been on a vacation this past week. We hope, you understand.
I’ll ask again and we’ll get back to you soon.
Thanks,
MariaHello Kerry,
sorry for the late reply.
Please, go to Settings -> FV Player Pro -> Integration/Compatibility -> Add featured image automatically
This makes it so that if you do not set a featured image manually, the splash image of the first player on the site will be used automatically.
Let me know, if this is what you’ve been looking for.
Thanks,
MariaHello Luca,
thank you for reaching out to us!
Sadly, FV Player does not support LearnDash video progression yet, but it is on our list of things to do.
We will keep you updates. I’ll ask our development team about a possible ETA.
Thanks,
Maria3 years ago in reply to: Ok.ru videos doesn’t work in EgyptHello MoviHub,
the link with www. won’t work in FV Player. It is odd that adding it would fix it for you. Maybe we could make it so that it accepts links with www. too.
Sadly, there is not much we can do about countries blocking websites. Using a VPN is usually the best choice.
Maybe Martin will have some other suggestions or ideas after the holidays.
Thanks,
MariaHello Kerry,
thank you for reaching out to us! We are thrilled to hear you have chosen to use FV Player Pro again.
Could you please elaborate a bit more on what do you mean by “inbuilt ‘video’ post videos”?
Do you by any chance mean the video block for Gutenberg or other page builder? FV Player has its own block in most page builders and cannot be used via the regular video block.
Or is it something connected to the theme you are using? If so, which theme?
Thanks,
Maria3 years ago in reply to: hlsjs-lite error with Bunny.net hlsHello Mitch,
FV Player 7.5.13.727 is out and it includes Bunny Stream support. It is set up via a short wizard and it allows you to upload your videos to Bunny Stream and re-post them using the drag &drop feature right in the FV Player Editor.
Here’s a guide for using Bunny Stream with FV Player: https://foliovision.com/player/video-hosting/bunny-stream-player-integration
Making the web work for you,
MariaHello Luke,
FV Player 7.5.13.727 is out and it includes Bunny Stream support. It is set up via a short wizard and it allows you to upload your videos to Bunny Stream and re-post them using the drag &drop feature right in the FV Player Editor.
Here’s a guide for using Bunny Stream with FV Player: https://foliovision.com/player/video-hosting/bunny-stream-player-integration
Making the web work for you,
MariaHello Harideran,
thank you for reaching out to us!
If I understand correctly, you want the playlist to show up as a single video with no options for viewers to switch between the videos.
This is not a standard request, but with a couple of tweaks, it is definitely achievable.
You can achieve this by doing these steps:
1. Use the Prev/Next playlist style (https://foliovision.com/player/demos/playlist-styles#prev-next) – this will get rid of the boxes underneath, but still leaves plenty of options to move around the playlist.
2. To disable the options of switching playlist items, you will need to use the following CSS fixes:
– Hiding item button in controlbar
– Hiding the Prev/next item buttons in controlbar
– Hiding the prev/next item buttons in overlay of the prev/next playlist styleAll there of these fixes can be found here: https://foliovision.com/player/advanced/css-tips-and-fixes#hide-item-button
You can find how to use custom CSS with FV Player at the beginning of that guide.
Alternatively, if you know a bit of CSS, hiding the tabs in the tab style should work just fine too and require less steps.
Making the web work for you,
Maria3 years ago in reply to: Bunny Stream SupportHello John,
here’s the guide for using Bunny Stream with FV Player: https://foliovision.com/player/video-hosting/bunny-stream-player-integration
Let us know, if you have any questions or if anything is unclear.
Making the web work for you,
MariaHello Omar,
thank you for reaching out to us! Sadly, the user did not follow up.
Please, start by using the Video Checker: https://foliovision.com/player/basic-setup/how-to-use-video-checker and let us know what message you are getting.
Thanks,
Maria3 years ago in reply to: vetsion 7.5.12.727 does not play in wordpressHello Michal,
thank you for reaching out to us!
We have not registered any major issues with the newest version.
In what way does it not play? Are you getting any errors? How does the player behave?
Thanks,
Maria3 years ago in reply to: Remove mouseover effectsHello Henrik,
thank you for reaching out to us!
To disable the “click to unmute” message, use this CSS fix: https://foliovision.com/player/advanced/css-tips-and-fixes#hiding-click-unmute
Learn how to add custom CSS to FV Player easily here: https://foliovision.com/player/advanced/css-tips-and-fixes
To disable the sharing buttons, just check the Settings -> FV Player -> Sitewide FV Player Defaults -> Disable sharing box.
Thanks,
Maria3 years ago in reply to: Player ignores caption formattingHello Gill,
I went over to the website, and the Spanish subtitles use the correct color now.
Have you by any chance been able to solve it in the meantime? If so, we’d be grateful if you shared what was the issue, for other users to find.
Thanks,
Maria3 years ago in reply to: Video Sitemap and Elementor problemHello Ceric,
thank you for reaching out to us!
Thank you for letting us know about the issue 1) we will investigate further. If you’d like, we could provide you with CSS to hide the embed button for the time being.
AS for 2), we are currently actively working on solving several compatibility issues with Elementor. I will notify our development team to address this issue too.
Making the web work for you,
Maria3 years ago in reply to: FV Video Checker – Access Denied ErrorHello John,
we are glad to see your issue got solved.
As for your other question, it is recommended that the access key get refreshed in approx. 90 day intervals.
The red symbols are simply warning you that the age of your access keys exceeded the recommended amount of days. For keys only slightly exceeding the recommended amount, orange symbols are displayed.
Thanks,
Maria3 years ago in reply to: FV Video Checker – Access Denied ErrorHello John,
please, also check if you have correctly set up CORS headers on your bucket: https://foliovision.com/player/video-hosting/how-to-enable-cors-headers#cors-in-amazon-s3
Thanks,
Maria3 years ago in reply to: FV Video Checker – Access Denied ErrorHello John,
thank you for reaching out to us!
Could you please send us a report via the button in Video Checker?
Thanks,
Maria3 years ago in reply to: Alternative sources to YouTubeHello Ab,
I apologize for my unclear former reply. The loading of second source in fact should, and in most cases does, happen immediately.
The longer waiting time only happens with some hosting solutions, mainly YouTube.
Our development team will investigate and we will keep you posted.
As for automatic loading, the way Alternative Sources works is that it always loads the first source in the shortcode and then tries the second in line, etc. So, the best solution is to just switch the order of the links. Is there a reason why you couldn’t do this?
Thanks,
Maria3 years ago in reply to: FV player pro is conflicting with Elementor.Hello Brayan,
thank you for letting us know that you are facing this issue.
We are aware of this bug and are currently in the process of solving it. I will keep you updated.
Thanks,
Maria3 years ago in reply to: Alternative sources to YouTubeHello Ab,
thank you for reaching out to us!
The shortcode is correct. However, this is a functionality of the Alternative sources add-on. This add-on is paid: https://foliovision.com/downloads/player-alternative-sources
I cannot see any licence connected to your account. Do you have this add-on licence purchased on a different account?
Thanks,
Maria3 years ago in reply to: hlsjs-lite error with Bunny.net hlsHello Mitch,
I deeply apologize for the late reply.
Please, make sure that you are using the HLS Playlist URL.
Also make sure that “CDN Token Authentication” and “MediaCage Basic DRM” settings are disabled.
Let me know, if it helped.
Thanks,
Maria3 years ago in reply to: Every single Video is shown as a playlistHello Gerald,
thank you for reaching out to us!
Please, send us over the contents of Settings -> FV Player Pro -> Tools -> System Info.
Thanks,
Maria3 years ago in reply to: Invalid Fv Player Vast LicenceHello Nicolas,
sorry for the late reply.
According to our licencing logs, everything seems to be working fine. Are you still experiencing these issues?
Thanks,
Maria3 years ago in reply to: Bunny Stream SupportHello John,
we apologize for the delay – your messages came in on the weekend.
The test video is not accessible anymore. Have you, by any chance, been able to fix the issue in the meantime?
Thanks,
MariaHello Brayan,
Please, try installing this plugin: https://wordpress.org/plugins/error-log-monitor/ Then repeat setting up BunnyCDN and see, if any error appears in it.
You can also check PHP error logs directly on the server. If you are not sure about it, the server technical support should be able to give you a hand.
Thanks,
Maria3 years ago in reply to: Audio Muted (Autoplay is disabled)Hello Andy,
the late reply, although due to unforeseen circumstances, was entirely my fault.
Thank you for sharing your thoughts and feelings, we appreciate it, and I will make sure to spare you the worries and answer promptly in the future.
We are happy and thankful to hear that you like FV Player and that it plays such a substantial role in your endeavors.
Since a couple of hours ago, the fix is also present on https://wordpress.org/plugins/fv-wordpress-flowplayer/ or you can also reinstall it via wp-admin -> Plugins Install. It is still the 7.5.10.727 version.
The fix will, of course, be a part of the next release if you’d rather wait, as you mentioned.
Thanks,
Maria3 years ago in reply to: Audio Muted (Autoplay is disabled)Hello Gillian,
I deeply apologize for the delayed answer.
I tested out the video and can confirm that this happens on any browser when the last remembered audio level is muted, it cannot be unmuted.
Since it seems it’s not a plugin conflict, you can try switching the theme in the meantime. Just trying it in the theme preview mode is enough.
Our developers will have a look at it and get back to you soon.
Thanks,
Maria3 years ago in reply to: hyphenation in transcriptHello Edward,
sorry for the late reply.
Thank you for your suggestion. I will ask the development team what do they think about it, and what are the possibilities of supporting it.
Thanks,
Maria3 years ago in reply to: unknown error when trying to add CORSHello Julie,
thank you for reaching out to us!
Could please paste the whole contents of your CORS configuration in your next reply? That is, both the info that is already there and the new JSON.
Thanks,
Maria3 years ago in reply to: Google Ad Manager TagsHello Seth,
sorry for the late reply.
The copy of those tags did not come through, sadly. Could you please re-send the tags?
Thanks,
Maria3 years ago in reply to: Missing field “description” on FV Player.Hello Mark,
thank you for the question!
If no outside description (for example from Vimeo) or a synopsis is provided, FV Player automatically grabs the meta description of your post as the video description.
Perhaps you are missing all of these options? The easiest would be to make sure that your post does have a meta description.
Once the appropriate changes has been made, don’t forget to go back to Google Search Console and click the “Validate Fix” button.
Let me know, if it helped.
Thanks,
Maria3 years ago in reply to: Google Ad Manager TagsHello Seth,
are you by any chance having trouble receiving emails from support@foliovision.com? I am just asking, as you have asked this question via the email address three hours ago and we have answered it shortly after.
You can find out how to insert VAST tags as defualt ad, for individual videos and more here: https://foliovision.com/player/vast/how-to-use-vast
Making the web work for you,
Maria3 years ago in reply to: Coconut Jobs – error “api_version_not_valid”Hello Jörn,
thank you for reaching out to us!
Yes, Coconut has rolled out a new API version recently. The fix for it is already present in the plugin.
Please, try reinstalling FV Player Coconut from a fresh ZIP from https://foliovision.com/my-licenses
To do that you will have to first deactivate and delete the current FV Player Coconut plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Let us know, if it helped.
Thanks,
Maria3 years ago in reply to: Change the order within caption titlesHello Thomas,
Thank you for reaching out to us!
Could you please elaborate a bit more on what you mean by “caption title” and how is it connected to the AB Loop? Do you by any chance mean the order of shortcode parameters?
Thanks,
Maria