Hello David,

I apologize for the delay.

Please, go to Settings -> FV Player Pro -> Hosting -> Vimeo and check, if you are getting any API errors.

Thanks,
Maria

Hello Seth,

thank you for reaching out to us!

we are glad to hear you’ve found a solution that works for you.

However, as the test video you included currently uses the new VPAID tag, if you’d like to go ahead with troubleshooting the VAST tag, please, provide us the VAST tag you used and experienced issues with.

Thanks,
Maria

Hello Michael,

thank you for reaching out to us!

As Martin pointed out, there are translation hooks on the message. You could exchange the message for one of your own.

We do not have a general option to remove the error itself. However, we are thinking about changing the message and visual elements that come with it. Perhaps even make it easily editable for users.

Could you please give us more feedback on why the current message and the general visual is unsatisfactory, and how could we make it better in the future?

Thanks,
Maria

Hello Uwe,

sadly, your image did not come through.

We are not able to reproduce the issue. Please, rather send us a sample link to such an video, so we could test it hands-on.

Thanks,
Maria

Hello Glenn,

we are glad to hear you are interested in using our products!

1. You can see all features of FV Player Pro, as well as dedicated VAST demos, in the demo section of our documentation: https://foliovision.com/player

2. Yes, of course. You can set several waterfalling VAST ads. Also, the ad tags can be set both as default, or individually for each video. You can learn more about how FV Player VAST works in our guide: https://foliovision.com/player/vast/how-to-use-vast

3. FV Player does support quality switching. You can learn more about it here: https://foliovision.com/player/basic-setup/quality-switching
Streams are already encoded into several qualities, so there’s no need to set up the switching manually. All you’ll have to do is just enable the feature.

Making the web work for you,
Maria

Hello Amir,

thank you for reaching out to us and for using FV Player!

Have you also tried inserting the licence key manually? If not, please, try to do so. You can find the key at https://foliovision.com/my-licenses
It is the one that starts with fv840********.

Thanks,
Maria

Hello Mitali,

disabling this is against YouTube’s TOS and could lead to possible repercussions. If you are willing to go ahead with ti anyway, you can contact us at support@foliovision.com

Thanks,
Maria

Hello HungTQ,

could you please share a link to a video with an anonymous poster on odysee.com, so we could test it out hands-on?

As for the sound issue. What browser do you experience the issue on? Do you by any chance also have remember video position and custom video start enabled?

Regarding the issues with YouTube, please tell us more about your mobile device and the browser you use. Is it correct that absolutely any mobile setting when turned on, causes you to experience this issue? Or can you pinpoint it to a specific setting?

Thanks,
Maria

Hello Pesi,

please go to Settings -> FV Player Pro -> Post Interface Options and enable “Controlbar”.

This will give you the option to turn controlbar on and off in the Options tab of the shortcode editor.

Thanks,
Maria

Hello HungTQ,

Thank you for reaching out to us.

What device are using? Please make sure you don’t have Settings -> FV Player Pro -> Mobile Settings -> Force fullscreen on mobile enabled.

Thanks,
Maria

Hello Qamdad,

thank you for reaching out to us!

The API errors call for non-existent videos. Please, try to look these up based on the links and delete/swap them for functioning ones.

As for the other issues, we have encountered several issues with Vimeo recently, one of those being issues with splash images. Please, update to the newest version of FV Player Pro (7.5.10.727) and let us know, if it solved the issue.

Thanks,
Maria

Hello André,

are you having issues with this feature?

I have tested it out and the time signature is already included in the generated iFrame. I am talking about the iFrames you can generate by the Embed button: https://foliovision.com/player/basic-setup/using-iframe-embedding

For example, if you were to generate an iFrame from the link included here: https://foliovision.com/player/basic-setup/creating-video-links

The iFrame would look like this:

 < iframe src="https://foliovision.com/2017/04/fvplayer-video-links-and-other-improvements#fvp_196881410?t=19s" allowfullscreen  width="610" height="490" frameborder="0" style="max-width:100%"> 

already having the start time in the link and would then stop at the predefined time too.

Thanks,
Maria

Hello Tiziano,

thank you for reaching out to us!

What browser and OS are you experiencing this issue in?

Thanks,
Maria

Hello Edward,

could you please send us the .vtt file you used, so we could investigate further?

Either post the link here or send it as an attachment to support@foliovision.com

Thanks,
Maria

Hello Cirdec,

thank you for your suggestion. There currently isn’t a lower speed step possible with FV Player.

I’ll contact our development team to see what they think about adding another speed step.

Thanks,
Maria

Hello IDjambov,

thank you for bringing this to our attention. I will notify our development team.

Thanks,
Maria

Hello Qamdad,

thank you for reaching out to us!

Could you please send us a link to such an problematic video?

Thanks,
Maria

Hello Jeongseung,

I have tested out the new core version of WooCommerce and I was not able to reproduce the issue.

Another troubleshooting step you can try is to check your PHP logs.

Try installing this plugin: https://wordpress.org/plugins/error-log-monitor/ Then repeat playing the video and see, if any error appears in the log.

You can also check PHP error logs directly on the server. If you are not sure about it, the server technical support should be able to give you a hand.

Thanks,
Maria

Hello Cirdec,

thank you for reaching out to us!

that is an interesting suggestion. I’ll ask our development team what they think about it.

Thanks,
Maria

Hello Massimo,

by “video list” do you mean a playlist or the video database in wp-admin-> FV Player?

As for the error, it seems to be a PHP error.

Please, install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then repeat the action and see, if any error appears in it.

You can also check PHP error logs directly on the server. If you are not sure about it, the server technical support should be able to give you a hand.

Thanks,
Maria

Hello Edward,

have you experienced this issue after updating? I have tested it out and was unable to replicate the issue. Are you still experiencing this issue?

Perhaps there is some conflict between FV Player and your theme or one of your plugins. Please, send us the contents of FV Player -> Tools -> System info.

By the way, the video in the screenshot has the play button on it. The screenshot button only pops up once the video playback has been started in the shortcode editor.

Thanks,
Maria

Hello Cirdec,

thank you for the question!

We do not actively plan on working on this feature.

There are many security concerns disrupting possible implementation of this feature. Moreover, it would be quite a demanding project.

I will ask our development team to see if anything changed, and if this could possibly be arranged as a custom development.

Thanks,
Maria

Hello Francus,

yes, providing links to pages on which the video is embedded is the best course of action. Of course assuming that the links to your website will not change.

The hard part is making sure the videos embedded on the pages will work. Our Migration Wizard is able to help with that for many services. It works by replacing a part of the URL in a bulk.

But as there is no clear structure to Bunny Streams links, the Migration Wizard will not be able to bulk change it and you will probably need to change the URLs manually.

Thanks,
Maria

Hello Lana,

thank you for reaching out to us!

I confirm that both of your licences have been extended correctly.

Firstly, please, try to reinsert the licence keys manually, even if they are inserted correctly. It is a rare occurrence, but the automatic grabbing of licence keys can fail. Let us know, if it helped.

As for the prices, the 1/3 prices apply to renewals before expiration. After expiration, the price is 2/3. For example, for FV Player Pro it amounts to $58. The purchases are the product + tax. In your case, the tax is $12.18.

So, FV Player Pro after renewal + tax in your case amounts to $70.18. Same applies to FV Vimeo Security.

Thanks,
Maria

Hello Francus,

thank you for clearing that up. So, if I understand correctly – you do not care about video security, but you do care about control and independence.

The security in question is video download and recording protection. As you do not care about having your content copied, we do not need to go into services that provide encrypted HLS Streams and other strong methods of protection.

Therefore, I will omit security intensive options and only offer you options that can give you reliable video playback (hosting + CDN) with an easy workflow. Which after all, are the services you asked about in your first message.

One of the main arguments against YouTube is the low level of security. Second one is the content restricting rules of YouTube. We wish it weren’t so, but your worries are at least partially sound.
As for your worries about distracting users with other recommended content, we do offer a workaround for limiting some of YouTube’s branding and features, including the recommended videos and advertising.

Another option is Vimeo. However, Vimeo only allows the use of 3rd party player for users with Pro or Plus Vimeo accounts, so the service has to be paid. Control and independence is a bit better on Vimeo too.

Again, the basic security of Vimeo is quite low, but we do offer a paid add-on that makes it secure, if you’d decide for a more secure approach later on.

A paid service that has security shortcomings, but offers easy workflow with independence and no monitoring on the content you decide to upload there, is Bunny Streams. It is a new feature, for which we are still preparing advanced support, but it should be out sometime this month. The videos do work even now, but we plan on making it a lot more reliable.

Furthermore, you can always decide to use some other hosting+cdn set up, for example DigitalOcean Spaces for hosting and BunnyCDN. Here’s a list of our integrations: https://foliovision.com/fv-player-integrations

Also, if you have some other services in mind, we always take suggestions for new integrations.

Thanks,
Maria

Hello Adamo,

we are glad to here you were able to resolve the issue and help others who might experience this in the future.

I’ll forward this thread to our development team, so that they are aware of this happening, and possibly make this less confusing or devise an easier workaround.

Thanks,
Maria

Hello Edward,

thank you for reaching out to us!

Yes, of course you can do that. The feature is called Video Links. You can find out how to use video links and read more about them in our guide: https://foliovision.com/player/basic-setup/creating-video-links

Making the web work for you,
Maria

Hello Adamo,

thank you for reaching out to us!

Each try is a new job. If the first job failed it will stay as failed and there will be a second job created upon the second try. Also, the statuses do not change in realtime, so you have to refresh the page to see if a job has been finished/failed.

Does the second, successful, job show up in your FV Player Coconut dashboard or does it still show only the unsuccessful one?

A job that failed should not show up in the Coconut tab of media library picker either. Only the successfully encoded videos will.

Thanks,
Maria

Hello Recai,

we don’t actively plan on adding new items to the DRM Text. Current available items fit the needs of most of our users, and we would not like for the settings to be needlessly cluttered with too many items to choose from.

Would it be viable for you to use User Name instead of ID and then, if needed, search for the user’s phone number in your database based on their user name?

Alternatively, we could offer you the addition as a paid custom development. Let me know, if you are interested.

Thanks,
Maria

Hello Luke,

we ran some tests on the non-encrypted HLS Streams on our website. Some extensions are able to obtain the streams even with the Stream Loader feature on. We will take a closer look at it.

We will also need to run tests once we integrate Bunny Streams to see, if we can stop the troublesome extensions.

There currently is not an exact ETA on Bunny Stream integration, however it should be done within this month. We will follow up with you once it is done.

Making the web work for you,
Maria

Hello Carl,

thank you for reaching out to us!

Do you mean adding another subtitles field in the shortcode editor? After you insert the first one, a second field appears automatically. Further fields have to be triggered by the user by clicking “Add Another Language”.

Sadly, these fields cannot be removed after. You can either just create a separate player instance to replace it or ignore the further fields. If there is nothing inserted in these fields, it will not show up in the subtitles selector for viewers.

However, I will notify our development team to see, if they’d like to add a button to remove the further fields.

Thanks,
Maria

Hello Martin,

thank you for reaching out to us!

Please, check if you have “Optimize FV Flowplayer JS loading” enabled in Settings -> FV Player Pro -> Integrations/Compatibility. If you do, then disable it.

This setting reduces the size of unused scripts. One of the effects is that FV Player will not load unless the user interacts with the site (scroll, click, etc.). You can read more about it here: https://foliovision.com/player/advanced/optimize-javascript-loading

However, even with the setting disabled, you do not need to worry that FV Player will slow your website down much. The setting ensures the least possible loading sizes, but the player isn’t too heavy without it on either.

Thanks,
Maria

Hello Suprim,

thank you for reaching out to us!

I confirm, that your licence shows as valid in our systems. Your are the second person experiencing this issue in a short period of time.

I will contact our development team to take a closer look at what might be causing this.

Thanks,
Maria

Hello Luke,

thank you for reaching out to us!

It sounds like the best solution for you would be HLS Streams without encryption. It will still be an encoded HLS Stream, meaning that typical downloading software, wanting to download an mp4 file, will fail. Scratching the encryption will save you some money with most services. You will also need to use a Content Distribution Network to ensure that your content loads equally fast anywhere and anytime.

Perhaps the best option for you would be Bunny Streams. The price is absolutely unmatched, but the main issue is that the DRM encryption cannot be used in 3-rd party players, only their own player. Since you don’t mind loosing the encryption, it is probably a great choice for you.

The service is still quite new and there are some mixed results. We are currently working on an advanced support for Bunny Streams, and it should be out quite soon. For the time being, the only things we are aware of causing playback issues are the “CDN Token Authentication” “MediaCage Basic DRM” settings, which have to be disabled for playback being possible in FV Player.

AWS is reputable and advanced, but generally costs more and is harder to use than services included in FV Player Coconut.

Making the web work for you,
Maria

Hello Frank,

I deeply apologize for the late reply.

It could be a plugin or theme incompatibility. Try switching to some basic WordPress theme, such as Twenty twenty-one (just using the preview mode is enough) and see, if it helps.

If it doesn’t, you can try disabling various plugins, until you find the one that causes the issues. Alternatively, you can also send us the contents of Settings -> FV Player Pro -> Tools -> System info to see, if there is a plugin known to cause issues with FV Player.

Thanks,
Maria

Hello Ron,

sorry for the late reply.

Thank you for letting us know. I will forward your message to Martin and we will stop using PayPal Checkout in our products as soon as possible.

Thanks,
Maria

Hello Walli,

sorry for the late reply.

For the issue with second video in a playlist stopping, try seeing, if you have Settings -> FV Player Pro -> Sitewide FV Player Defaults -> Disable Playlist Autoadvance enabled. If so, turn it off.

Alternatively, you can also enable the Playlist Autoadvance in Post Interface Options, which lets you control autoadvance for individual videos in the shortcode editor.

As for the need to swap videos without using the shortcode editor, you can also write manual shortcodes. For example like this:

[fvplayer src='https://cdn.foliovision.com/videos/dominika-960-31.mp4' width=592 height=333 splash='https://cdn.foliovision.com/video/burning-hula-hoop-girl-dominika.jpg' playlist="https://cdn.foliovision.com/videos/Paypal-video-on-home-page.mp4,https://foliovision.com/videos/paypal-splash.jpg;https://cdn.foliovision.com/videos/Carly-Simon-Anticipation-1971.mp4,https://cdn.foliovision.com/images/2014/01/carly-simon-1971-anticipation.png" caption="Fire;;Carly Simon" autoplay="true"]

Which is the manual shortcode for this playlist: https://foliovision.com/player/demos/playlist-autoplay

You can then swap out the videos links as you like without needing to use the shortcode editor. To learn how to add additional features to the manual shortcode, see this list: https://foliovision.com/player/basic-setup/shortcode-parameters

Making the web work for you,
Maria

Hello John,

sorry for the late reply.

I fail to see any freezing on the video during regular playback. The previous time you had this issue, you explained that one needs to pause the video and wait 15 minutes before trying to play it again to experience the issue. Is it the case this time as well?

Is only this video affected or have you tested other videos from the same source as well?

Thanks,
Maria

Hello Qamdad,

all URLs you have posted here have been redacted.

Making the web work for you,
Maria

Hello Jeongseung,

thank you for reaching out to us!

Do you experience this issue only in Firefox or all browsers?

Does this issue occur with all transcripts or only the latest?

Thanks,
Maria

Hello Loc,

the size of the individual player (displayed in the second screenshot) is set to 480×480. The individual player size set in shortcode editor overrides the default player size.

Does the 480×480 size remain even after you erase the contains of width and height fields or manually rewrite them to 400×300?

Thanks,
Maria

Hello Loc,

sorry for the late reply.

FV Player Coconut as a ready-made workflow currently only supports DigitalOcean for hosting and DigitalOcean CDN or BunnyCDN for content distribution. We do plan on expanding the selection in the future.

If you decide to use the services on your own, without the automated workflow, nothing is stopping you from using any services of your choosing as long as you are sure that it is supported.

The Videopress link should work in FV Player. If the CDN of your choice will support it, then URL tokens will be created for it thanks to the stream loader feature.

Thanks,
Maria

Hello Qamdad,

thank you for reaching out to us!

Go to Settings -> FV Player Pro -> Hosting -> Vimeo

There you will find a button “Convert Vimeo embed codes”. This will convert all the embed objects to FV Player shortcodes.

Please, also make sure to have Advanced Vimeo embedding enabled and your Vimeo account connected correctly.

Thanks,
Maria

Hello Kijana,

thank you for reaching out to us!

I am not aware of any recent changes. Can you provide the number of FV Player version where this worked the way you wanted? I will ask our development team about possible changes.

In the meantime, there is a default player size setting in Settings -> FV Player -> Sitewide FV Player Defaults. Check what you have set there. If you’d like a different resolution as a default, you can change it.

If you only need to change the player size for some videos, you can set the width and height in the shortcode editor of the individual video. Individual settings override the default ones.

However, this will not help you get the black spaces around the player. If you set a different aspect ratio than the correct one, the video will be streched/shrunk.

Thanks,
Maria

Hello Loc,

no worries, both your messages were easy to understand.

To answer your questions regarding URL Tokens: Yes, Stream Loader feature enabled and any one CDN of your choosing is enough.

However, there were some playback issues when using Clouflare’s WAF feature, so it is a good idea to have Settings -> FV Player Pro -> Pro Features -> Cloudflare support enabled.

As for encoding into HLS streams and video security, URL Tokens are just one security method. The best security available out there are Encrypted HLS Streams.

If hotlinking protection is all you need, then you’ll be all set with a CDN. However, if you are interested in Encrypted HLS, you don’t need to endlessly stress about using AWS anymore. We offer a free add-on called FV Player Coconut which helps you set up everything you need for encoding and encrypting your videos via a user-friendly wizard and then continue encoding right from WordPress. You can try it out here: https://foliovision.com/downloads/fv-player-coconut

Making the web work for you,
Maria

Hello Jim,

thank you for bringing this bug to our attention!

This should not be happening. I have forwarded your message to our development team and they will follow-up shortly.

Thanks,
Maria

Hello Bella,

you will find anything you will need to post videos via FV Player in our start-up guide: https://foliovision.com/player/basic-setup/start-up-guide

Thanks,
Maria

Hello Asa,

thank you for reaching out to us!

The way to access individual videos in Universal Analytics remains the same: Behavior > Events > Top events and once there, you will have to change the primary dimension to Event Label. As you can see in our guide: https://foliovision.com/player/advanced/google-analytics-fv-player#views-per-video

The interface remains the same too. Please, make sure you are not using Google Analytics 4. As in Google Analytics 4, there sadly is no way to see views per individual videos right now. You can see the guide for GA4 here: https://foliovision.com/player/advanced/google-analytics-videos-4

Thanks,
Maria

Hello Francesco,

thank you for reaching out to us!

We do not currently support any of third-party DRM services. However, we’ve been actively discussing it. Proprietary DRM is not a low-budget pursuit. You would have to be prepared for at least a $200/month fee just for encoding and playback support.

I’d suggest backing off a bit on the protection and saving your budget. We have an advanced DRM option at $1000/year which does not require special encoding or special hosting or any additional costs. Our advanced DRM provides two levels of watermarking and makes it very difficult for a hacker to discover the video stream, let alone decrypt it. It doesn’t stop screen recording though.

Alternatively, you might be happy with the protection the DRM Text feature included in FV Player Pro has to offer: https://foliovision.com/player/securing-your-video/protecting-videos-with-drm-text

Nonetheless, thank you for letting us know about the SPEKE option. I will forward your inquiry to my team to see, if they want to comment on this further.

As for your playback issues, please see use the built-in video checker: https://foliovision.com/player/basic-setup/how-to-use-video-checker The way the video checker works, is that you need to be logged in as admin. Then see, if it shows any errors and let us know, or send us a report about the video.

Making the web work for you,
Maria

Hello Naoki,

I don’t see anything suspicious in your system info.

I tested out your theme (Astra) too, and it is not the cause either.

Please, try testing it with a plain MP4. Fro example this one: cdn.foliovision.com/images/2021/05/160820-255-Outoffocuscarlights7-540P-11.mp4

Let us know, how it went.

Thanks,
Maria