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Hello. I
ve got some troubles with player when trying play youtube video. I use buddyboss platform theme. In default theme player works normally. I add error screenshot. Iill be glad for any help.https://foliovision.com/images/2020/11/screen_1.jpg
( System Info removed )
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Hello Nikki,
Thanks for reaching out to us!
You are using an older version of the plugin. These issues have been resolved in later versions of FV Player Pro. Therefore, we suggest you update your plugin which would require purchasing a new licence at this point, as your updates and support have expired.
Thanks,
Maria
Hello. Thanks for your answer. I updated the license but it doesnt help. The issue is the same.
I started the video push the pause button and wait from 20 to 30 seconds. And the error begins. Its not nessesary to pause the video. It may works 30 seconds and get error again.
Here is the screencast of error – https://youtu.be/vmQLGZjdHug
Here is my site example page – https://kursi.club/lessons/urok-1-zakony-linejnoj-perspektivy-obratnaja-perspektiva/( System Info removed )
Hello Nikki,
we found that the issue is caused by the FitVids script in your theme. It finds the YouTube iframe used by FV Player and it thinks it needs help with settings its responsive size.
Since it’s a pretty common mistake we decided to take action and prevent FitVids from processing the YouTube iframe in our player as it has a way of skipping some of the elements.
We have prepared this fix for the next FV Player Pro release, but first I would like to ensure it indeed works on your website. Please grab a fresh version of FV Player Pro from https://foliovision.com/my-licenses and switch to Beta.
Thanks,
Martin
Thanks for your answer. I did it. But result is the same. After 30-40 seconds playing video doesnt work well.
Hello Nikki,
please repeat the same reinstall again and it should finally work. I forgot to save the file. Sorry about that.
Thanks,
Martin
Now it works well. Thank you so much Martin! Have a nice weekend.
