Unable to see in video vast ads on desktop browsers

bruno 4 years, 3 months ago

Hi, i’m unable to see in-video vast ads (wordpress website) on desktop in 3 different browsers, wether i’m logged in wordpress or not. No issue on mobile. I have no particular ad blocking set up or plugin.
Could you please help ?

See video link below (adult content)

(redacted)

Thanks

Regards

Viewing 19 replies - 1 through 19 (of 19 total)

Mária Stašová 4 years ago

Hello Bruno,

what do you mean by “in-video vast ads”? Do you mean mid-roll ads?

I have tested the video in several browsers (Chrome, Safari, Firefox) both on desktop and mobile and always have encountered the same behavior everywhere – one working pre-roll ad and no ad related errors.

Thanks,
Maria

bruno 4 years ago

Hi Maria,

Any idea what causes that ? Other banner ads are displayed normally on my browsers.

Regards

Martin 4 years ago

Hello Bruno,

please enable wp-admin -> FV Player VAST -> Settings -> Debug and try to disable the autoplay for a minute and see if that helps. I did get an ad playing once.

I do get the ad playing on our VAST autoplay demo here: https://foliovision.com/player/demos/vast-ad-with-autoplay Please check that demo page on your end too.

Thanks,
Martin

bruno 4 years ago

Hello Martin

I can see ad in your demo in Chrome, Firefox and Safari.

But look at what FV Player VAST settings looks like in my WordPress (see attached file)

Any idea ?

Capture-d’écran-2021-01-15-à-21.35.50

Martin 4 years ago

Hello Bruno,

please reinstall FV Player VAST from a fresh ZIP file which you get on https://foliovision.com/my-licenses

Then you will be able to remove the Rent price in wp-admin -> Downloads -> Add Downloads -> (look up your PPV item and open for editing) -> Download Prices. There will be a price for which “Choose the price type” will be set to “Rental price”, so that one can be removed.

Hopefully that will fix the appearance of that Debug checkbox for you. It was using a pretty generic element ID.

Thanks,
Martin

bruno 4 years ago

wp-admin -> Downloads -> Add Downloads -> …. ?

Where is it ? I cannot see this on server nor in WP dashboard

What’s that Rent price thing ?

Martin 4 years ago

Hello Bruno,

I’m sorry, I posted some other reply to you.

I only mean to post this:

please reinstall FV Player VAST from a fresh ZIP file which you get on https://foliovision.com/my-licenses

Hopefully that will fix the appearance of that Debug checkbox for you. It was using a pretty generic element ID.

Thanks,
Martin

bruno 4 years ago

Hi Martin,

I reinstalled it from a fresh ZIP file and it’s still the same on both firefox and safari.

Regards

Martin 4 years ago

Hello Bruno,

please try one more time, I made another improvement to it.

Thanks,
Martin

bruno 4 years ago

Hi Martin,

“wp-admin -> FV Player VAST -> Settings” displays how it should now. Auto-play was already unchecked, and i still cannot see ad.

Regards

Martin 4 years ago

Hello Bruno,

please upgrade to FV Player VAST 7.4.39.727, there was a bug in the URL parsing.

Thanks,
Martin

bruno 4 years ago

Hello Martin,

i’ve updated to 7.4.39.727 as you can see on attached file. And i’m still unable to see vast ad on any browser.

Thanks

Regards

bruno 4 years ago

Here is screenshot

Capture-d’écran-2021-01-22-à-10.46.14

Martin 4 years ago

Hello Bruno,

I had to play the video a couple of times to get some ad to load. But once it finally loaded it wouldn’t play – see screenshot. It was using the URL for the video https://adsvideo.club/Campaigns/ContinueV2/?vid=42Jm8Jj3xAk&rsrc=3 and the play button was not doing anything.

So I wanted to test with some other VAST player – using Google Video suite inspector at https://developers.google.com/interactive-media-ads/docs/sdks/html5/client-side/vastinspector and your VAST ad unit actually worked there, although with a different video. But also only after a couple of retries – that’s normal as the ad network doesn’t have an infinite number of ads to serve.

I think the issue with FV Player VAST in your case is that once the ad is finally loaded it’s not permitted to play due to autoplay (it’s the “The browser prevented playback initiated without user interaction.” error on console). So then our plugin tries to play the ad again but with muted audio to ensure it’s allowed to autoplay (browsers only permit autoplay without audible sound). But when that happens the ad is no longer available – as your ad network just run out of ads to serve in that first attempt (it’s that “The VAST response document is empty.” error).

Here’s how you can see that on browser console:

FV VAST load (0,html5) https://syndication.exosrv.com/splash.php?idzone=..
FV VAST Ads init.
FV VAST Ads loaded.
FV VAST Ad event: loaded
FV VAST Ad event: contentPauseRequested
FV VAST Ad ContentPauseRequested for real!
FV VAST Ad error: AdError 400: There was an error playing the video ad. Caused by: AdError 1205: The browser prevented playback initiated without user interaction.
FV VAST load (0,html5) https://syndication.exosrv.com/splash.php?idzone=..
FV VAST Ads init.
FV VAST Ad error: AdError 1009: The VAST response document is empty.
FV VAST – No more ads to fetch, skipping.
FV VAST Ad event: contentResumeRequested

So please – enable wp-admin -> Settings -> FV Player VAST -> “Silent Start”. Then let us know, I would like to see if it helps.

Thanks,
Martin

fv-player-vast-youtube-video-ad

bruno 4 years ago

After enabling silent start, i managed to see ad 1 time. I tried several times after and could not see it again.

Martin 4 years ago

Hello Bruno,

as I was mentioning it’s a normal behavior. Just leave the ad enabled and then check the ad serving stats in your ad network to see what if the ad fill percentage.

Regarding the Silent Start – I have an idea how to improve this autoplay handling. Perhaps we could use the Silent Start at all times and then try to enable the ad sound once it starts playing. That way it would work better on autoplay and users who get audible autoplay (since browser remembers they interacted with videos on your website before) would get it with sound.

Thanks,
Martin

bruno 4 years ago

Hello Martin,

that’s a good improvement. I don’t understand why it used to work flawlessly for almost 2 years, and just stopped suddenly working. I still hope you will find a way to make it work as it used to, because vast ads are my biggest source of profit which has been divided by 2 since the issue started. I really need it to work as it should.

Thank you again for your responsiveness and efforts

Regards

Martin 4 years ago

Hello Bruno,

please check your ad network dashboard for any stats. Do you see any decrease in the video plays? Do you see any decrease in the ads played?

I wonder how detailed stats you get.

Thanks,
Martin

bruno 4 years ago

Hi,
I did not check stats, but after a few hours, it looks fixed. VAST ads seem to behave like it used to.

Thanks