remove the FV flow player logo

Hello Susan,

After upgrading to the Pro version the logo should disappear automatically. If not, please try deactivating and deleting both FV Player and FV Player Pro and re-installing them. WordPress will warn you that you might lose some data but that’s not the case with FV Player.

The replacement logo will scale automatically.

Let us know if it helped.

Thanks,
Juraj

Hello Michael,

since you are running an networked site and have owned several different licence keys in the past, we took a look at your licences and it appears, that you have inserted the wrong licence key into your WordPress page.

Try taking a look at your product licence number on this page: https://foliovision.com/my-licenses

Then check the licence number in your WordPress. You access it by going to the Settings -> FV Player. There you will see your licence number in a field near the top of the page.

Do these two numbers match? If not, then enter the correct licence number displayed on the my-licences page into the field in your settings.

Let us know if it helped.

Thanks,
Mária