Hello Edgar,

I apologize for the late reply.

Based on screenshots in your later ticket (https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/playlist-style-vertical-no-work), it appears that you have managed to change the background color in the meantime.

Is this right? If so, we’d be happy if you would decide to share the fix you used for other users that might face this issue in the future.

Thanks,
Maria

Hello Naoki,

Thanks for reaching out to us!

I tried to recreate the problem, but was unable to. It seems to be a plugin conflict. Please, send us the contents of Settings -> FV Player Pro -> Tools -> System Info.

Making the web work for you,
Maria

Hello Edgar,

I see you have already changed your domain name via the $25 fee for domain change.

The fee for changes to the primary domain was put in place to avoid people misusing domain changes to get around the licencing. Sadly, it was established based on previous experience.

However, we do strive to treat our customers fairly in other ways, the main of them being a discount on renewal prices.

That is why we are happy to see you have also chose to renew your licence before expiration which meant a 60% discount on the renewal price.

Thank you for being a part of Foliovision!

Making the web work for you,
Maria

Hello Johnwt,

thank you for bringing this to our attention!

I was able to reproduce this issue and forwarded your message to our development team. We will be in contact shortly.

Thanks,
Maria

Hello Carlos,

thank you for reaching out to us. I’m afraid there is no way to be able to manually toggle quality switching on YouTube videos.

I will forward your request to our development team to see, if there is a solution.

Thanks,
Maria

Hello Linda,

thank you for reaching out to us!

Please, try using a basic mp4 file hosted somewhere else. For example, in your WordPress library. See, if it works.

If that does not work either, try installing this plugin: https://wordpress.org/plugins/error-log-monitor/

Then repeat repeat saving the video and see, if any error appears in it.

You can also check PHP error logs directly on the server. If you are not sure about it, the server technical support should be able to give you a hand.

Thanks,
Maria

Hello Charvalis,

thank you for reaching out to us!

The keys you mentioned are correct.

I checked our licencing logs. I see that there was an issue with an invalid key for FV Player Pro. I do not see any issues with your FV Player VAST key.

I see that the correct key has been inserted a couple of hours ago.
Our logs now show that both your licences are working correctly.

Are you still experiencing this issue?

Thanks,
Maria

Hello Joe,

we have added tracking for the new Google Analytics 4 model.

In order to get it, please reinstall a new version of FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/3808609681-ga4.zip

To do that, you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

We do not have a guide regarding the new model as of yet, but will have one in the coming days. However, the events are nearly the same as for the Universal Analytics, so you shouldn’t have much trouble in the meantime.

You can find the video events in Life cycle -> Engagement -> Events

Thanks,
Maria

Hello Brian,

we have added tracking for the new Google Analytics 4 model.

In order to get it, please, reinstall a new version of FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/3808609681-ga4.zip

To do that, you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

We do not have a guide regarding the new model as of yet, but will have one in the coming days. The events are nearly the same as for the Universal Analytics.

You can find the video events in Life cycle -> Engagement -> Events

Thanks,
Maria

Hello Yairbr,

I apologize for the late reply.

I tried several videos on the website link you included, however I was not able to reproduce the issue. The skip button showed for me each time without fail and was easy to tap.

What OS and browser do you experience the skip issue in?

Thanks,
Maria

Hello Edward,

thank you for your question!

You can screenshot any frame from the video and make it the splash screen by using the built-in screenshot thumbnail generator: https://foliovision.com/2019/07/new-video-thumbnail-generator

Making the web work for you,
Maria

Hello Remruata,

by saying that the issue appears “particularly on HLS”, do you mean that you have tried it on a plain mp3 file and force fullscreen mode worked?

Thanks,
Maria

Hello Luke,

thank you for reaching out to us!

Please send us a report via the built-in video checker. Here’s how. https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Maria

Hello Remruata,

does the fullscreen button issue disappear if you switch to a standard WordPress theme? For example Twenty Twenty-Two theme.

As for the Chromecast issue, try using a basic Mp4 file and see, if Chromecast works with that.

Thanks,
Maria

Hello Remruata,

could you please send us such an video where you face this issue? Also, what device and browser are you facing the issue on?

Thanks,
Maria

Hello Edward,

thank you for reaching out to us!

This happens, because you have Settings -> FV Player Pro -> Sitewide FV Player Defaults -> Remember video position enabled. Thanks to this, the video rewinds back to where the user quit watching last time.

If you turn it off, you will get the video playing from the start every single time. Then you can start the video by clicking any timecode and it starts playing exactly from that timecode.

Making the web work for you,
Maria

Hello Yairbr,

thank you for reaching out to us!

I can confirm that I was able to reproduce the issue. I will forward your report to our development team to fix the issue. Thank you for letting us know.

Making the web work for you,
Maria

Hello Remruata,

we are glad to hear you were able to make your video play. It is also correctly secured now.

I will ask our development team about the error.

Thanks,
Maria

Hello Fernando,

you do not need to add any PHP script. The message you pasted says that the feature itself “Uses” the PHP script with a cron job. Everything is already taken care of.

Are you having any issues with seeing the statistics?

Making the web work for you,
Maria

Hello Daniel,

thank you for reaching out to us!

Try installing this plugin: https://wordpress.org/plugins/error-log-monitor/ Then repeat saving the player and see, if any error appears in it.

You can also check PHP error logs directly on the server. If you are not sure about it, the server technical support should be able to give you a hand.

Making the web work for you,
Maria

Hello Remruata,

I have tested the video you sent us. It plays without any issues. It appears you have set the video to public for the time being.

Having your videos public might not be something you want and we will still have to find the cause of the issue. However, has setting the videos to public temporarily solved the issue for you, or are you still getting the 403 error?

Thanks,
Maria

Hello Chris,

We have tested the videos on your website and can confirm the issue.

There were several users experiencing similar issues regarding MP4 video playback on iOS devices. This is an iOS bug present since iOS 13.
Sadly, as this is a device issue, there is not much we can do about fixing it. We can, however, help you with making sure that your videos will play reliably in the future.

It would be best, if you tried looking into encoding your videos to ensure all devices and browsers will play it effortlessly.

Since you are currently serving your videos via s3, using Amazon’s MediaConvert could be a viable option: https://foliovision.com/player/securing-your-video/mediaconvert-encrypted-hls-guide

However, there also is a much less confusing and more cost efficient alternative to MediaConvert, called Coconut.co.

We offer a free-ad on, called FV Player Coconut. The add-on helps you set up everything you need for encoding and encrypting your videos via a user-friendly wizard, and all that happens without having to go outside of WordPress. It combines the hosting from DigitalOcean Spaces, distribution via Bunny CDN and encoding via Coconut. You can learn more and get FV Player Coconut for free here: https://foliovision.com/downloads/fv-player-coconut

Making the web work for you,
Maria

Hello Monty,

thank you for bringing this to our attention!

The information is outdated. We will take care of it. The URL is indeed the correct link to use instead of the URI.

We recommend you use the built-in S3 browser: https://foliovision.com/player/advanced/how-s3-browser

It will make the process of posting S3 videos much easier and prevents this inconvenience.

Making the web work for you,
Maria

Hello Dominik,

once you enter .vtt chapters into your video according to this guide: https://foliovision.com/player/basic-setup/vtt-chapters

And enable AB Loop for the video with chapters: https://foliovision.com/player/advanced/ab-loop-function#activating-ab-loop-individually

Then you should be able to AB Loop the chapters by default.

Thanks,
Maria

Hello Rene,

we have tested the video both on iPhone with iOS 14.2 and on an Android 10 device. We tested it with the latest version of Safari and Chrome browsers. However, we were not able to reproduce the issue. The video played great on both devices.

Try playing some of the videos here: https://foliovision.com/player/demos/encrypted-hls-stream on the same device you experienced the playback issues with. Let us know, how it went.

Thanks,
Maria

Hello Rene,

thank you for your questions!

1. Since the progress bar, the buffer bar, the base bar and playback time are all different elements, it would be best, if you’d rather inform us what elements would you like the controlbar to show after the changes.

2. Do you mean how to make videos muted by default? You can make the autoplay videos play muted by going to Settings -> FV Player Pro -> Sitewide FV Player Defaults -> Autoplay and select Muted. In most browsers and devices, the videos auotplay muted by default.

As for videos on which the user manually presses play, the default audio is on 100% and later the user’s preferred playback volume gets remembered.

3. Go to Settings -> FV Player Pro -> Mobile Settings and enable Force landscape orientation in fullscreen.

Thanks,
Maria

Hello,

alternatively, while FV Player cannot open PDF files, the video download feature will let your users download such files. To learn more about how to use it and how to customize the download button, follow this guide: https://foliovision.com/player/advanced/video-downloading-with-simple-history

Just create a fvplayer instance with a pdf file instead of a video file and put the id of that player to the shortcode.

Is this solution satisfactory enough, or are you looking for a pdf reader plugin?

Thanks,
Maria

Hello Kendell,

thank you for your question!

Regarding the cookie protection, contrary to the information in the article, FV Player does support signed URLs since November 2020. Thank you for bringing this outdated article to our attention, we will update the information.

URL Tokens are a better alternative to cookie based signing. To learn more about URL Tokens in FV Player and how to enable them, follow this link: https://foliovision.com/2020/11/hls-download-protection-cloudfront

This feature works with all CDNs supported by FV Player. However, we do not have any experience with our users using Publitio. It appears the hosting platform also acts as a CDN itself. It could work. Please, follow the guide above and enable the Stream Loader feature. Then send us a link to one of your videos, so that we could test out whether it works.

As for the HLS quality switching, while the switch does not happen immediately, the 30 seconds time is an issue on your end. I will ask our development team to see if they have any suggestions what could be causing this.

Thanks,
Maria

Hello Gregory,

thank you for your question!

I believe you mean the caption. Please, make sure that you have the “2017 with captions” design selected in Settings -> FV Player Pro -> Skin -> Playlist

Thanks,
Maria

Hello Rick,

we are sorry to hear you have encountered this error.

Please, try installing this plugin: https://wordpress.org/plugins/error-log-monitor/ Then repeat adding the video and see, if any error appears in it.

You can also check PHP error logs directly on the server. If you are not sure about it, the server technical support should be able to give you a hand.

Thanks,
Maria

Hello Edward,

thank you for your question and for using FV Player Pro!

Yes, this is perfectly normal. It means, that you are using DRM text with the Flash preset. The flash preset is designed, so that it is hardly visible, but you will be able to find it in a stolen video. That is why it flashes at all times.

If you’d like the DRM text to be always visible, you can switch the preset to the static watermark preset.

You can learn more about both of the presets, how to change them and what are their strengths and weaknesses in our guide: https://foliovision.com/player/securing-your-video/protecting-videos-with-drm-text

Making the web work for you,
Maria

Hello Alfonso,

I tested out the attached videos and both were casting without any issues. Both in desktop and mobile browser.

Please, ensure that you are connected to the same Wi-Fi as your chromecast device. Also don’t forget to use the Google Chrome browser.

Thanks,
Maria

Hello Mario,

the guide for using multiple audio tracks is out now: https://foliovision.com/player/advanced/multiple-audio-tracks-player

As for the playback error, do you continue to experience playback issues?

Thanks,
Maria

Hello Gbrother,

thank you for your question!

Please check, if you have the Settings -> FV Player Pro -> Hosting -> Vimeo (Pro) -> Advanced Vimeo embedding option enabled.

If you already have that enabled or it does not help, please also send us the contents of your API logs. You can access these by looking, whether there is a message about API errors under the Access token field. If there are some, click show and paste in the contents.

Thanks,
Maria

Hello Deepak,

thank you for your question!

I looked at the Clickadu documentation and it is actually much easier to make it work in FV Player than in JW player or Video JS. You do not need to bother with pasting it into scripts. All you need to do is to insert the XML link into a field in the VAST settings and save it.

We have a guide on using FV Player VAST here: https://foliovision.com/player/vast/how-to-use-vast

In the guide, you can see where to paste the VAST URL. Just take the VAST XML link from Clickadu and insert it into the field.

You can find other useful guides for using FV Player VAST here: https://foliovision.com/player/vast

Let me know, if you have any other questions.

Thanks,
Maria

Hello Mario,

thank you for your question and for using FV Player!

We do have a shortcode parameter for adding several subtitles, as this is added right into the FV Player. You can also just add them in our shortcode editor according to this guide: https://foliovision.com/player/advanced/subtitles

As for multiple audio tracks and the reason we do not provide a way to add that to the shortcode is, that these have to be encoded into your video prior to posting it. Once the tracks are included in your stream, you just post it as a regular video link and FV Player automatically recognizes it. We currently do have a demo for it here: https://foliovision.com/player/demos/multiple-audio-tracks

For the purposes of encoding multiple audio tracks, you will need to some software or service. We recommend using the free, open-source software HandBrake.

As for hosting, sadly, YouTube nor Vimeo support multiple audio tracks, so you’ll have to look into other options, which support HLS streams with multiple audio tracks. Its best for it to be an HLS stream to ensure, that the videos play in all browsers. The best option supporting multiple audio tracks that we offer is Coconut. We have a free add-on, called FV Player Coconut. It creates the whole workflow for creating encrypted HLS Streams right in your WordPress. You can learn more about it here: https://foliovision.com/player/securing-your-video/encrypted-hls-coconut and add it to your account for free here: https://foliovision.com/downloads/fv-player-coconut

In fact, we are currently working on adding better support for multiple audio tracks, as well as writing proper documentation. All of this will be done in the next couple of days, perhaps even today. I will follow up with you once we have proper documentation in place.

Thanks,
Maria

Hello Christian,

thank you for your question and for using FV Player!

We do not support this yet. However, this is a very interesting suggestion. I will discuss your inquiry with my team and we’ll get back to you.

As of now, FV Player itself only uses the cookies for remembering the video position, sound level, playback speed and preferred video quality.
For YouTube videos embedded in FV Player, we do use the youtube-nocookie.com domain by default.

Thanks,
Maria

Hello Rene,

thank you for your question!

Here is the CSS to hide the pause button:

.flowplayer .fp-pause {
    display: none !important;
}

This CSS will hide the loading animation:

.flowplayer.is-splash .fp-preload, .flowplayer.is-poster .fp-preload, .fp-waiting .fp-preload {
    display: none;
}

To change the loading animation to your own logo, use this and change the background url to your own logo:

.flowplayer.is-splash .fp-preload, .flowplayer.is-poster .fp-preload, .fp-waiting .fp-preload{
  background: url(https://cdn.foliovision.com/images/2017/11/Play-Music-icon.png) center no-repeat;
  background-size: 19%;
}
.fp-preload b { display: none }

You can learn how to use CSS with FV Player here: https://foliovision.com/player/advanced/css-tips-and-fixes

Making the web work for you,
Maria

Hello Naoki,

thank you for your question!

I believe you are asking about the video links feature: https://foliovision.com/player/basic-setup/creating-video-links

With this feature, you get to create links leading to a specific time in the video.

The linking also works with sticky videos. The sticky video starts to play from the exact second in the link. You can try to use the feature with the sticky video on our website: https://foliovision.com/player/advanced/sticky-video

Let me know, if that is what you were looking for.

Thanks,
Maria

Hello Rene,

thank you for your question!

In order to make the video autoplay, make sure you have “Autoplay” box checked in Settings -> FV Player Pro -> Post Interface Options. Now you will see the option to turn on autoplay in the shortcode editor of individual videos.

Regarding the player size, open the shortcode editor of that video and change the size (width and height) of the player. You might have to play around with the size settings to make it fit just right. If you’d like to make all your videos this size, change the default size setting in Settings -> FV Player Pro -> Sitewide FV Player Defaults -> Default Video Size.

Making the web work for you,
Maria

Hello Zia,

I took a look at your website and it seems the problem is with your theme.

The article content wrapper is set to certain height and some spacing around it. You should be able to remove that by adding CSS to your theme.

Thanks,
Maria

Hello Kurt,

thank you for your question and for being interested in FV Player!

Yes, this can be easily achieved with FV Player. FV Player supports .VTT files for subtitles. You can learn more about how subtitles work with FV Player and see examples here: https://foliovision.com/player/advanced/subtitles

Subtitles from videos hosted on Vimeo and YouTube can also be parsed automatically, saving you all the work associated with hosting and inserting individual .VTT files.

We are not aware of any compatibility issues with the Cactus VideoPro theme, so it should all work just fine.

You might also be interested in the Pro feature of Interactive video transcripts: https://foliovision.com/player/advanced/interactive-video-transcript

Making the web work for you,
Maria

Hello pmeacham,

To hide the play time, insert this CSS code:

.flowplayer .fp-elapsed,  .fp-duration {
    display: none !important;
}

To learn how to insert additional CSS, please see this guide: https://foliovision.com/player/advanced/css-tips-and-fixes

Making the web work for you,
Maria

Hello William,

thank you for your question and for using FV Player Pro!

Writing milliseconds as .000 results in only showing the minutes and seconds.

Thanks,
Maria

Hello Khem,

sadly, spotlightr is not supported by FV Player.

You will not be able to use it with FV Player. To see some of the hosting solutions that work with FV Player, you can go over our demos: https://foliovision.com/player/demos

For some of these hosting solutions, there is documentation available on: https://foliovision.com/player/video-hosting

That being said, iframes should always work. I tested your iframe and the issue is with the script part of your website. If you wish to use spotlightr hosting nonetheless, I suggest you use their fallback embed code: https://docs.spotlightr.com/en/articles/1479445-fallback-embed-code

Thanks,
Maria

Hello Kendell,

thank you for reaching out to us!

I was not able to reproduce this issue. Nonetheless, the latest released version of FV Player Pro is 7.4.45.727. Try to update your FV Player Pro to see, if it fixes the issue for you.

If the issue persists after updating, please copy and post the contents of your system info here. You will find system info by going to Settings -> FV Player Pro -> Tools -> System info.

Thanks,
Maria

Hello Bruno,

we are glad to hear you were able to fix this issue on your own.

We would be glad if you’d decide to post the solution, so that other users facing the same problem could benefit from it.

Making the web work for you,
Maria

Hello Girish,

while combining the id and additional parameters is not the common practice, it works.

You can also set the start-end parameter right in the shortcode editor: https://foliovision.com/player/advanced/custom-start-end-time#user-interface or write out the whole shortcode with all of its parameters.

So the issue is not in combining player id and the parameter. Can you provide us with the link to the problematic video? Also, can you find out what browsers and devices do the users experience the issues on?

Thanks,
Maria

Hello Bruno,

thank you for bringing this to our attention!

The code stated in that guide is indeed incorrect. The way to enable CORS headers for S3 has changed from XML to JSON a while back. We put the new correct JSON code in most of our guides, but we seem to have forgot to update this one.

We are sorry about this inconvenience. I updated the code in the guide you linked to the JSON code. Enter the new code into your CORS configuration and it will work correctly.

Thanks,
Maria