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Hello
I have a problem with the player, it is not possible to skip an advertisement on mobile. On the computer it is possible.
in addition, many users complain that they have a problem watching videos, what can be done about it to check where the problem is?
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Hello Yairbr,
Are you using custom ads or a service? Also, what device do you experience the issues on?
As for problems watching the video, could you be a bit more specific on how do the problems manifest? Please, use our built-in admin video checker and see, if it shows any errors. Here’s how: https://foliovision.com/player/basic-setup/how-to-use-video-checker
Thanks,
MariaHello Yairbr,
since you do not have a FV Player VAST license, your issue must be with the FV Player Pro video ads.
If we can make our skip button more resilient, we will. Please post link to the page where we can see the issue.
Thanks,
MartinHi
thanks for the answers. I use an advertising service built into your plugin, not an external service.I am attaching a link to the archive of video articles on my site so you can log in to the articles and watch.
https://hm-news.co.il/category/%d7%95%d7%99%d7%93%d7%90%d7%95/
The weird thing that happens is that sometimes I see the skip button and sometimes I don’t.
Regarding the second problem I said, I do not have anything specific to say, only that many users report problems, for which the video does not work at all. This is usually a mobile.
Hello Yairbr,
I apologize for the late reply.
I tried several videos on the website link you included, however I was not able to reproduce the issue. The skip button showed for me each time without fail and was easy to tap.
What OS and browser do you experience the skip issue in?
Thanks,
Maria
