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Whenever I try to save my FV Player VAST License key, it says it is invalid. I have tried both the key to VAST (fv12****** format) and Player Pro ($43******** format) from my licenses page but neither works. The domain is correct.
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Hello Charvalis,
thank you for reaching out to us!
The keys you mentioned are correct.
I checked our licencing logs. I see that there was an issue with an invalid key for FV Player Pro. I do not see any issues with your FV Player VAST key.
I see that the correct key has been inserted a couple of hours ago.
Our logs now show that both your licences are working correctly.Are you still experiencing this issue?
Thanks,
Maria
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