I need help ASAP

Rumen 2 years, 6 months ago
Clicking “Add New” in “FV Player > Bunny Stream Jobs > Jobs” results in the WordPress media manager window popping up with an error saying:

“Authentication has been denied for this request.”

I double-checked, and the id, API key, and CDN hostname all appear to be correct.

Stream Library ID: (redacted)
Stream Library API Key: (redacted)
Stream Library CDN Hostname: (redacted)

I’m on WordPress version 5.9.3 with the following plugin versions:

FV Player: 7.5.22.728
FV Player Pro: 7.5.19.727

And my FV Player Pro license key is “$6(redacted)”.
- This topic was modified 2 years, 6 months ago by Mária Stašová. Reason: confidential information redacted

Viewing 1 replies (of 1 total)

Mária Stašová 3 years ago

Hello Rumen,

we apologize for the late reply on this urgent issue. You seem to have contacted us on Saturday night our time.

Our programmer Martin has handled your issue 3 hours ago via email and replied all the important information.

I am just posting the information here, for other users that may be facing the same issue:

The master Bunny.net API key has been used instead of the Bunny Stream API key.

Once Bunny Stream API key is obtained, it needs to be stored in wp-admin -> FV Player -> Bunny Stream Jobs -> Settings -> Stream Library API Key.

Thanks,
Maria

Viewing 1 replies (of 1 total)