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change domain

[Solved]

Foliovision › Forums › FV Player › How to … › change domain

  • LARTIGUE 2 years, 8 months ago

    Hi,
    I can’t change the domain name of my licence, why?

Viewing 15 replies - 1 through 15 (of 15 total)
  • Mária Stašová 3 years ago
    Avatar photo

    Hello Lartigue,

    Thank you for reaching out to us!

    Only active licenses can be migrated to other domains. Your license associated with this e-mail address has expired in late 2018.

    Thanks,
    Maria

    LARTIGUE 3 years ago

    ok i have upgraded my licence

    LARTIGUE 3 years ago

    i don’t want to use my licence on webdesign-lartigue.ch but with : portfolio.lartigue.ch
    is this possible ?

    LARTIGUE 3 years ago

    I added the domain but I still see the text on the video, I would like to remove the text FV Flowplayer please…

    see here : and scroll down :
    https://portfolio.lartigue.ch/portfolio/chopard-ice-cube-collection-2017/

    Mária Stašová 3 years ago
    Avatar photo

    Hello Lartigue,

    You’ve added your new domain as a staging subdomain and it did not meet the criteria. I fixed it and it should be working now.

    The main license encompasses lartigue.ch and all of it’s subdomains, so portfolio.lartigue.ch automatically gains a license as well.

    Making the web work for you,
    Maria

    LARTIGUE 3 years ago

    ok thank you very much Maria.
    Does it take a while for it to work?

    Mária Stašová 3 years ago
    Avatar photo

    Hello Lartigue,

    It shouldn’t. But there was a new license key generated. If you’re having trouble with activating the plugin via your dashboard, try grabbing the license key manually from https://foliovision.com/my-licenses

    Thanks,
    Maria

    LARTIGUE 3 years ago

    so I cleared the cache, restarted the browser, uploaded the videos again and I still have the logo on the videos:

    https://portfolio.lartigue.ch/portfolio/chopard-ice-cube-collection-2017/
    scroll down…

    LARTIGUE 3 years ago

    Hello, and the problem is the same on lartigue.ch:
    see: https://webdesign-lartigue.ch/creation-sites-internet/portfolio/chopard-ice-cube/

    thank you

    LARTIGUE 3 years ago

    the videos do not load the first time, you have to load the page a second time for the videos to work.

    on the mobile version, the videos do not work on portfolio.lartigue.ch
    but they work on lartigue.ch

    Martin 3 years ago

    Hello Lartigue,

    https://portfolio.lartigue.ch/portfolio/chopard-ice-cube-collection-2017/ is using the staging license key which does not remove the logo.

    Please use the lartigue.ch license key.

    The webdesign-lartigue.ch will need an additional license currently for it to be logo free. The next major release of our plugin will be logo free for all. The license will still give you all the Pro features. More details on that will be available soon.

    I did not experience the issue with the videos not playing the first time on https://portfolio.lartigue.ch/portfolio/chopard-ice-cube-collection-2017/ I tried with Chrome (Brave) on macOS and Safari on iPhone and on macOS.

    Please let us know what browser you are using. I was checking this on the “Animations” video on that page.

    Thanks,
    Martin

    LARTIGUE 3 years ago

    thank you Martin,

    I only need a licence for: portfolio.lartigue.ch, is it possible to put this domain name for my pro licence please.

    The browser version is Google Chrome version 105.0.5195.102 on windows 10 professional
    and on the mobile, it’s an iPhone 13 pro on Google

    LARTIGUE 3 years ago

    no need to change the license, I have the one for lartigue.ch and I installed it on portfolio.lartigue.ch and it works.
    thank you

    Martin 3 years ago

    Hello Lartigue,

    I checked with that same Chrome version on macOS 11.6.1 and the videos just play even on first page visit.

    No issues on iPhone with iOS 15.6.1 with Google Chrome either.

    Are you running into the same issue if you try in Incognito browser (not logged in)?

    Thanks,
    Martin

    LARTIGUE 3 years ago

    All is ok 👍🏻

Viewing 15 replies - 1 through 15 (of 15 total)
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