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Hi,
I’ve added two vast urls in waterfall from Exoclick and AdsTerra but none of them are playing in my FVPlayer (or sometimes randomly one ads play and then nothing happen again for long time).
For Exoclick vast ad I set a frequency of 1 minute and for AdsTerra there’s no frequency limit, so it should play ads every time.Thank you
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Hello Amerigo,
thank you for reaching out to us!
could you please send us a link to such an video and/or your VAST tags, so that we could try it hands-on?
Thanks,
MariaThis is Exoclick vast code used for every videos:
Hello Amerigo,
sorry for the late reply.
We tested the ExoClick VAST tag and it works just as you said it is supposed to. Are you still facing the issues? Seeing it work on your website would be more beneficial for us, if you can provide us with a link.
Thanks,
MariaI’d prefer to share links to the website privately. Is it possible to open a new ticket privately instead of this public thread? Thank you
Hello Amerigo,
we moderate the replies before publishing them, so it will be shared privately. Furthermore, redacting adult content URLs is a common practice on our forums.
However, if you’d like to continue this whole conversation privately, we can continue by emailing support@foliovision.com.
Thanks,
MariaOk I thought it was not safe to share adult links, I’d like if you can hide the link publicly. However here you are 3 different videos where vast ads should load immediately after the start. I don’t see any ads in any of theese videos.
(redacted)
Thank you
Hello Amerigo,
I apologize for the late reply.
I was not able to access the links. They all lead to the URL shortener’s homepage. Have you deleted the links, or have they expired by chance? I redacted the links nonetheless.
In the meantime, I forgot to ask – have you tried playing the ads in various browsers, and tried using the guest mode to make sure your browser extensions do not interfere?
Thanks,
MariaHi, I’ll post the original links then. However yes, I tried to play videos and ads in guest mode but nothing is displayed.
(redacted)-pushing-creamy-redacted)
(redacted)-close-up/
(redacted)-juice/
(redacted)/dark-haired-(redacted)
Thank you
Hello Amerigo,
I got the ad playing in at least 50% of cases which is normal – the ad network might not always have an ad to serve. I was getting the ads from syndication.realsrv.com.
However the secondary ad network would never load the ad – it was blocked by the Eset antivirus which I’m using.
If you are still seeing no ads and you are using Google Chrome, please try to use the Guest mode – that will ensure you have no browser extensions enabled. It’s a good troubleshooting step.
Thanks,
MartinI did all the tests using guest mode with Chrome but I still don’t get any ads. However it turned out that the problem was the country where I played the videos, in one case I got 0 ads out of 20 attempts. Switching to other countries using a VPN displayed the ads instead.
The problem seems to be solved thank you for the support. Please can you delete the whole thread with all the messages? Thank you
Hello Amerigo,
glad to hear the issue is resolved!
We don’t like deleting forum threads, since the troubleshooting information could be useful to other users in the future.
I went over the thread again and made sure each link is redacted. We can reassure you that they will not be searchable. However, if you’re adamant that you’d like to dele the whole topic nonetheless, let me know.
Thanks,
MariaHow to use adsterra vast, I need implamention code .
To my site https://www.naijabasic.ng
Hello Bala,
thank you for reaching out to us.
To use Addstera with FV Player, you have to get a VAST URL and insert it into the settings of FV Player VAST. Here’s how: https://foliovision.com/player/vast/how-to-use-vast
Thanks,
Maria
