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Hello,
I have a video that I serving from AWS S3. (Actually I have many, but this one has issues) This video is 476MB. It mostly plays but in the corner I see the “Admin: Video Issues” notice. Most of the time the video plays, except in Safari browser it does not. It’s really strange because there is nothing obviously different about this video compared to the 80+ other videos serving through the same set up. Error report and image are attached. Thank you.
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I reprocessed the video and now get a slightly different error message.
Hello Joe,
sorry for the late reply.
The video plays fine for me both on Safari and on Chrome at the moment. Have you by any chance managed to fix it in the meantime?
If it plays well and video checker still shows warnings, it might just be warning you about the possibilities of 4K resolution possibly not working in some cases. But that should not affect Safari.
If you are still experiencing issues, please let me know what precise version of OS and Safari you use and if you have reports from other users experiencing the issues.
Thanks,
Maria
hi
i was exploring for my website for learning . Facing Video issue error.
I am using Cloudfare stream.
Please help
thanks
sanjiiv
Hello Sanjiiv,
thank you for reaching out to us!
We do not have much experience with Cloudflare Stream yet, but we know that some of our users use it without any issues.
Could you please send us a report via our built-in video checker? The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. It works on desktops.
Thanks,
Maria
hi
i am getting Video issue
thanks
sanjeev
Hello Sanjiiv,
the red “video issues” label can be caused by various things. The video checker note is clickable. Please click it and send us a report either by clicking the button (which sends it to support@foliovision.com) or by pasting / screenshoting it here. This will help us understand what the issue is better.
Thanks,
Maria
