Video Ad Click disappear

[Solved]

yoel s. 3 years, 3 months ago

Hi, I have a strange problem, I see all the events in analytics except video ad click. He just disappeared and is not tagged for me. How can I get him to show up again?

The plugin updated to last version

Viewing 4 replies - 1 through 4 (of 4 total)

Mária Stašová 3 years ago

Hello Yoel,

thank you for reaching out to us!

Firstly, try to extend the range of data shown. If the events are not triggered within the time window, they will not show up. There is a possibility that you are looking at a time frame where no ad clicks happened, thus it is not showing up.

Let us know, how it went.

Thanks,
Maria

yoel s. 3 years ago

Thx for your replay

i already try this out and in the past i see the event, but in the past few mounth it disappear.

what can i do to get it back?

Thx

Mária Stašová 3 years ago

Hello Yoel,

I tested it out and I can confirm that I’ve ran into the same issue of Video Ad click tracking not working. This affects custom ads via FV Player. All events on VAST ads are being tracked correctly.

Thank you for bringing this to our attention. I will forward this issue to our development team.

Making the web work for you,
Maria

Martin 3 years ago

Hello Yoel,

please upgrade to FV Player Pro 7.5.14.727 and the issue will be fixed.

Thanks,
Martin

Viewing 4 replies - 1 through 4 (of 4 total)