Flowplayer not doing Google Events Tracking

DaVaughn 4 years ago

I moved my content from one domain to another, which included my FVPlayer & Pro. However, on the new domain, the FVPlayer is not showing my tracking events & flowplayer heartbeat. Do I need to do something with the database or reinstall the player completely?

Viewing 3 replies - 1 through 3 (of 3 total)

Mária Stašová 4 years ago

Hello DaVaughn,

thank you for reaching out to us!

For starters, please make sure that you inserted the correct measurement ID to Settings -> FV Player -> Sitewide FV Player Defaults -> Google Analytics ID.

Thanks,
Maria

DaVaughn 4 years ago

Hello again! It didn’t work unfortunately. I feel as though maybe it is something in the database, as the entire database was copied over to the new domain name, including all of the FV player information, but not sure how to change any of that information.

Mária Stašová 4 years ago

Hello DaVaughn,

I apologize for the late reply.

Which version of GA are you using? Universal or 4? Does tracking work for the rest of the page, just not for FV Player?

Thanks,
Maria

Viewing 3 replies - 1 through 3 (of 3 total)