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Hello,
I have the following problem: when I insert a single video via fv player, this video shows up like it is in a playlist. This happend to videos we already uploaded in the past and to new ones. I don’t know why this is happening all of the sudden. I hope you can help me.
Best regards,
Robert
Viewing 4 replies - 1 through 4 (of 4 total)
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Hello Gerald,
thank you for reaching out to us!
Please, send us over the contents of Settings -> FV Player Pro -> Tools -> System Info.
Thanks,
Maria
Hello Maria,
here are the system infos:
### Begin System Info ### ## Please include this information when posting support requests ## Multisite: No SITE_URL: https://www.rcminfobreak.at/cms HOME_URL: https://www.rcminfobreak.at Plugin URL: https://www.rcminfobreak.at/cms/wp-content/plugins/fv-wordpress-flowplayer FV Player version: 7.5.0.727 FV Player core version: 7.2.7.2 FV Player license: Valid (next check 2021-11-17 10:51:28 GMT) FV Player Pro version: 7.5.0.727 FV Player Pro license: Valid (next check 2021-11-17 10:51:27 GMT) WordPress Version: 5.7.4 Permalink Structure: /%postname%/ Active Theme: RCM infoBreak 3.1.6 Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.45 Safari/537.36 PHP Version: 7.4.24 MySQL Version: 5.7.35 Web Server Info: Apache WordPress Memory Limit: 512M PHP Memory Limit: 2048M PHP Upload Max Size: 3000M PHP Post Max Size: 3001M PHP Upload Max Filesize: 3000M PHP Time Limit: 3600 PHP Max Input Vars: 1000 PHP Arg Separator: & PHP Allow URL File Open: No WP_DEBUG: Disabled DISPLAY ERRORS: On (Off) cURL: Your server supports cURL. ACTIVE PLUGINS: abss Fund Academy: 1.0 abss Tests: 1.0 abss User Log: 2.0 Advanced Custom Fields: User Role Selector: 3.0.2 Advanced Custom Fields PRO: 5.9.8 Borlabs Cookie - Cookie Opt-in: 2.2.28 Caldera Forms: 1.9.4 Classic Editor: 1.6 Export User Data: 2.1.3 FV Player: 7.5.0.727 FV Player Pro: 7.5.0.727 H5P: 1.15.3 Import and export users and customers: 1.17.8 Really Simple SSL: 5.0.2 Regenerate Thumbnails: 3.1.5 Registration Blacklist: 1.3.16 Revisionize: 2.3.4 Search & Replace: 3.2.1 Tabs Block: 0.1.1 Ultimate Member: 2.1.19 Ultimate Member - Notices: 2.0.8 User Role Editor: 4.60 Widget Options: 3.7.8 Worx Challenge: 2.0.3 Wp-testing: 0.21.18 Wp-testing — Sections: 0.4.2 WP Crontrol: 1.11.0 WP File Download: 5.1.1 WP Mail SMTP: 2.9.0 WP Maintenance Mode: 2.4.0 WP Media folder: 5.3.18 WPS Hide Login: 1.8.5 WP ULike: 4.5.3 [WORX] Anchorbar Block: 1.2.1 [WORX] Challenges Renamer: 1.0 Final [WORX] Contentbox Block: 1.0.0 [WORX] Customize ACF local-json: 1.0.3 [WORX] H5P Mods: 0.0.2 [WORX] iB Aside & Widgets: 1.1.0 [WORX] Teaser Block: 1.0.1 [WORX] UM assets loading: 1.0.5 [WORX] Userdatenverwaltung mit Whitelist: 1.0 SETTINGS Array ( [autoplay] => false [googleanalytics] => (redacted) [key] => (redacted) [logo] => [rtmp] => [auto_buffering] => true [scaling] => false [disableembedding] => true [popupbox] => false [allowfullscreen] => true [allowuploads] => true [postthumbnail] => false [tgt] => backgroundcolor [backgroundColor] => #333333 [canvas] => #000000 [sliderColor] => #ffffff [durationColor] => #eeeeee [timeColor] => #eeeeee [progressColor] => #ffec00 [bufferColor] => #eeeeee [timelineColor] => #666666 [borderColor] => #666666 [hasBorder] => false [adTextColor] => #888888 [adLinksColor] => #ff3333 [playlistBgColor] => #808080 [playlistFontColor] => # [playlistSelectedColor] => #fbf315 [parse_commas] => false [width] => 1280 [height] => 720 [engine] => false [font-face] => Tahoma, Geneva, sans-serif [ad] => [ad_width] => 0 [ad_height] => 0 [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; } .wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative } [ad_show_after] => 0 [disable_videochecker] => true [interface] => Array ( [ads] => false [align] => false [autoplay] => true [controlbar] => true [embed] => false [mobile] => false [playlist_advance] => true [playlist] => false [playlist_captions] => false [share] => false [speed] => false [splash_text] => false [sticky] => false [synopsis] => false [end_actions] => true [lightbox] => true [ab] => false [popup] => true ) [amazon_bucket] => Array ( [0] => ) [amazon_key] => (redacted, 1) [amazon_secret] => (redacted, 1) [amazon_region] => Array ( [0] => ) [amazon_expire] => 5 [amazon_expire_force] => false [fixed_size] => false [js-everywhere] => false [marginBottom] => 28 [ui_play_button] => true [volume] => 0.5 [player-position] => [version] => 7.5.0.727 [css_writeout-httpwww-rcminfobreak-atcmswp-content] => 1485783541 [pro] => Array ( [autoplay_once] => false [start_end] => true [autoplay_scroll] => false [interface] => Array ( [chapters] => false [copy_text] => false [hflip] => false ) [vimeo_debug] => false [vimeo] => false [youtube_qs] => false [youtube_key] => [cf_domain] => [cf_key_id] => [cf_pk] => [video_ads_default] => 9 [video_ads_postroll_default] => no [video_ads_skip] => 5 [quality] => -hd-720p,HD 720p -sd-480p,SD 480p , [video_ads] => Array ( [0] => Array ( [videos] => Array ( [mp4] => https://www.rcminfobreak.at/cms/wp-content/uploads/2019/08/xx-Blog-hd-720p.mp4 ) [disabled] => 1 [name] => Blog [click] => https://blog.raiffeisenfonds.at/ ) [1] => Array ( [videos] => Array ( [mp4] => https://www.rcminfobreak.at/cms/wp-content/uploads/2019/07/xx-InvestmentLang-hd-720p.mp4 ) [disabled] => 1 [name] => Investment-Zukunft [click] => https://www.investment-zukunft.at/ ) [2] => Array ( [videos] => Array ( [mp4] => https://www.rcminfobreak.at/cms/wp-content/uploads/2019/07/xx-Facebook-hd-720p.mp4 ) [disabled] => 1 [name] => Facebook [click] => https://www.facebook.com/Raiffeisenfonds/ ) [3] => Array ( [videos] => Array ( [mp4] => https://www.rcminfobreak.at/cms/wp-content/uploads/2019/07/xx-Youtube-hd-720p.mp4 ) [disabled] => 1 [name] => YouTube [click] => https://www.youtube.com/channel/UCXoZ6-6GJsRDQbnnIEnzulg ) [4] => Array ( [videos] => Array ( [mp4] => https://www.rcminfobreak.at/cms/wp-content/uploads/2019/07/xx-Wiki-hd-720p.mp4 ) [disabled] => 1 [name] => Wiki [click] => https://www.rcminfobreak.at/wiki/ ) [5] => Array ( [videos] => Array ( [mp4] => https://www.rcminfobreak.at/cms/wp-content/uploads/2019/09/xx-p14-hd-720p.mp4 ) [disabled] => 1 [name] => Paragraf 14 [click] => https://www.rcminfobreak.at/kampagne/kmu-vorsorgen-und-steuern-sparen-zugleich/ ) [6] => Array ( [videos] => Array ( [mp4] => https://www.rcminfobreak.at/cms/wp-content/uploads/2021/04/VA1904.mp4 ) [disabled] => 1 [name] => Fondssparen Event [click] => ) [7] => Array ( [videos] => Array ( [mp4] => https://www.rcminfobreak.at/cms/wp-content/uploads/2020/01/xx-Raidex-hd-720p.mp4 ) [disabled] => 1 [name] => Raidex [click] => ) [8] => Array ( [videos] => Array ( [mp4] => https://www.rcminfobreak.at/cms/wp-content/uploads/2021/11/WNA-Trailer.mp4 ) [disabled] => 0 [name] => WNA [click] => https://warumnichtanders.at ) ) [yt_logo] => false [youtube_titles_disable] => false [amazon_s3] => false [elastic_key] => [elastic_secret] => [elastic_region] => [ads_exoclick_login] => [ads_exoclick_cat] => [ads_exoclick_zone] => [ads_exoclick_site] => [youtube] => true [copy_text] => false [ab_loop] => false [download_template] => %caption% [stackpath_domain] => [stackpath_secure_token] => (redacted) [keycdn_domain] => [keycdn_secure_token] => (redacted) [video_ads_skip_minimum] => 3 [youtube_ads_disable] => false [video_ads_once] => true [bunnycdn_domain] => [bunnycdn_secure_token] => (redacted) [copy_text_time] => 5 [transcript_theme] => light [watching_prompt_msg] => Are you still watching? [autoplay_scroll_enhanced] => false [display_preset] => flash [watching_prompt] => false [watching_prompt_interval] => 1 [transcript_hidden] => false [separate_subtitle_disabling] => false [download_no_right_click] => false [stream_loader_on] => false [stream_loader_speed_up] => false [cloudflare_domain] => [cloudflare_secure_token] => (redacted) [video_ads_between_vids] => false [copy_text_ip] => true [copy_text_email] => true [copy_text_name] => true [copy_text_site] => true [copy_text_date] => true [copy_text_opacity] => 0.3 [cf_ips_cron] => false [chromecast_enc_hls] => false ) [disablesharing] => true [logoPosition] => bottom-left [liststyle] => horizontal [ui_speed] => false [ui_speed_increment] => 0.25 [splash] => [subtitleOn] => false [lightbox_images] => false [lightbox_improve_galleries] => true [fv-wp-flowplayer-submit] => Allenderungenspeichern [cbox_compatibility] => false [css_disable] => false [hlsjs] => true [profile_videos_enable_bio] => false [integrations] => Array ( [featured_img] => false [wp_core_video] => false [facebook_sharing] => false [schema_org] => false ) [parse_comments] => false [rtmp-live-buffer] => false [db_duration] => false [subtitleSize] => 18 [popups_default] => no [css_writeout-httpswww-rcminfobreak-atcmswp-content] => 1510912332 [fv_player_admin_pro_quality_alive] => 1 [subtitleFontFace] => inherit [subtitleBgColor] => rgba(0,0,0,0.50) [subtitleBgAlpha] => 0.5 [fv_player_admin_pro_video_ads_alive] => 1 [playlist_advance] => false [sharing_email_text] => Check out the amazing video here [disable_video_hash_links] => true [audio] => false [email_lists] => Array ( [#fv_list_dummy_key#] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [0] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [1] => Array ( [title] => Subscribe to list one [description] => Two good reasons to subscribe right now [first_name] => 1 [last_name] => 0 [disabled] => 0 ) ) [mailchimp_api] => [mailchimp_list] => [mailchimp_label] => Subscribe for updates [playlist-design] => 2014 [sticky_video] => false [sticky_place] => right-bottom [sticky_width] => 380 [css_writeout-https-www-rcminfobreak-at-cms-wp-content] => 1618912142 [old_code] => false [mobile_native_fullscreen] => false [mobile_force_fullscreen] => false [skin-custom] => Array ( [hasBorder] => false [bottom-fs] => false [borderColor] => #666666 [marginBottom] => 2.8 [bufferColor] => #eeeeee [canvas] => #000000 [backgroundColor] => rgba(34,34,34,1.00) [font-face] => inherit [player-position] => [progressColor] => #fbf315 [timeColor] => #ffffff [durationColor] => #eeeeee [design-timeline] => [design-icons] => fp-outlined [accent] => #4682B4 ) [skin-slim] => Array ( [progressColor] => #bb0000 [accent] => #4682B4 ) [skin-youtuby] => Array ( [progressColor] => #bb0000 [accent] => #4682B4 ) [skin] => custom [video_position_save_enable] => false [vi_login] => [vi_pass] => [video_sitemap] => false [video_sitemap_meta] => [chromecast] => true [css_writeout-https-www-rcminfobreak-at] => 1636973479 [nag_fv_player_7] => true [notice_db] => true [notice_new_lightbox] => true [show_controlbar] => false [hd_streaming] => false [matomo_domain] => [matomo_site_id] => [multiple_playback] => false [ui_no_picture_button] => false [ui_repeat_button] => false [ui_rewind_button] => false [lightbox_force] => false [mobile_alternative_fullscreen] => false [mobile_landscape_fullscreen] => false [playlistFontColor-proxy] => # [customCSS] => [s3_browser] => false [digitalocean_spaces] => Array ( [space] => [endpoint] => [key] => [secret] => ) [video_model_db_checked] => 7.5.0.727 [player_model_db_checked] => 7.5.0.727 [player_meta_model_db_checked] => 7.5.0.727 [video_meta_model_db_checked] => 7.5.0.727 [notice_7_5] => true [video_stats_enable] => false [js-optimize] => false ) DATABASE CREATE TABLE `wp_rcm18313_fv_player_players` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `player_name` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `player_slug` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `videos` text COLLATE utf8mb4_unicode_520_ci NOT NULL, `ab` varchar(3) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad` text COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `ad_skip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `align` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `author` bigint(20) unsigned NOT NULL DEFAULT '0', `autoplay` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `controlbar` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `copy_text` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `changed_by` bigint(20) unsigned NOT NULL DEFAULT '0', `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `embed` varchar(12) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end_actions` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end_action_value` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `hflip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `playlist` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `qsel` varchar(25) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share_title` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL, `share_url` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `speed` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `sticky` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `video_ads` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL, `width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL, `status` varchar(9) COLLATE utf8mb4_unicode_520_ci NOT NULL DEFAULT 'published', PRIMARY KEY (`id`) ) ENGINE=InnoDB AUTO_INCREMENT=140 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `wp_rcm18313_fv_player_playermeta` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_player` bigint(20) unsigned NOT NULL DEFAULT '0', `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_player` (`id_player`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=233 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `wp_rcm18313_fv_player_videos` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `src` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `src1` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `src2` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `splash` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `splash_text` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `caption` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `end` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `mobile` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `rtmp` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, `start` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `src` (`src`(191)), KEY `caption` (`caption`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=143 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci CREATE TABLE `wp_rcm18313_fv_player_videometa` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_video` bigint(20) unsigned NOT NULL DEFAULT '0', `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_video` (`id_video`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=175 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci ### End System Info ###
Hello Gerald,
I think this issue must occur only on videos with the FV Player Pro Video Ads. Please try to select “No ad” in FV Player Editor in “Actions” tab as seen in step 6. in our FV Player Pro Video Ads guide: https://foliovision.com/player/ads/using-preroll-postroll-ads
But I do not see why this would fail. Please send us a link to a test page where we can see the issue. This is a new issue so we would like to improve our code to ensure it doesn’t occur.
Thanks,
Martin
Hello Martin,
You were right, it’s the video ads. When the feature is activated in the global FV Player settings under “Video Ads”, I can see in the player code the playlist part and in the video the playlist controlls.
As you suggested, if I set “No ad” in the actions tab, everything works fine. But this is not a solution, because we have hundreds of videos and can’t set this on every video by hand.
So it seems like the problem here is the “Use site default” option.
The affected website has very strong security measures. I have to check if I’m allowed to grant you access. In any case I would need you IP address to add it the our whitelist.
Best regards,
Robert
Viewing 4 replies - 1 through 4 (of 4 total)
