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Today I have renewed both licenses: FV Player Pro and FV Vimeo Security.
But in the WordPress environment of my WEB it keeps appearing:
“Unfortunatelly your FV Player license has expired. You can continue using FV Player as it is, but we recommend you to renew your license to get all the latest features and fixes.”And another question: Because instead of paying $ 30 and $ 28, I was charged $ 70 and $ 72 for the renewal of both licenses???
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Hello Lana,
thank you for reaching out to us!
I confirm that both of your licences have been extended correctly.
Firstly, please, try to reinsert the licence keys manually, even if they are inserted correctly. It is a rare occurrence, but the automatic grabbing of licence keys can fail. Let us know, if it helped.
As for the prices, the 1/3 prices apply to renewals before expiration. After expiration, the price is 2/3. For example, for FV Player Pro it amounts to $58. The purchases are the product + tax. In your case, the tax is $12.18.
So, FV Player Pro after renewal + tax in your case amounts to $70.18. Same applies to FV Vimeo Security.
Thanks,
Maria
Hello Lana,
the “Unfortunatelly your FV Player license has expired.” might keep appearing even after the renewal as WordPress only checks for the plugin updates twice a day.
For the new FV Player version we have added a subtle button which shows if the license is expired and it runs a forced license check.
Thanks,
Martin
