After activating the FV Player Pro cannot take rid of FV Video checker

[Solved]

IDjambov 3 years, 7 months ago

Hi, immediately after installing and activating the Player Pro a modal dialog pops up prompting me to enable or disable video checker. Neither option responds to selection and the pop-up windows is on every page, menu, etc.

Thanks in advance for your prompt advice on resolving this hiccup.

Viewing 2 replies - 1 through 2 (of 2 total)

Mária Stašová 4 years ago

Hello IDjambov,

thank you for bringing this to our attention. I will notify our development team.

Thanks,
Maria

Martin 4 years ago

Hello IDjambov,

I’m sorry to hear about such issue. It could occur if the WordPress Ajax call fails.

Please check your PHP error logs. If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then you will just have to try to close the notice again and see what error is logged.

To improve the situation we will ensure that we also remember when user closes the notice in JavaScript using cookies. Maybe we will have this fix ready today.

Thanks,
Martin

Viewing 2 replies - 1 through 2 (of 2 total)